Alexandra Curtis has extensive experience in customer service roles spanning retail, administration, and events planning. She possesses strong organizational, communication, and technical skills. Her resume highlights managing customer relationships, leading a sales team, and planning large events. References are available upon request.

1. Alexandra Curtis
5 Lawrence Parade, Lower Square, Isleworth, TW7 6RG
07702494075 (preferred) or 0208 568 8031 (home)
alexandracurtis2016@gmail.com
PROFILE
I am a technically minded, highly organised individual with extensive experience in multiple areas
of customer service. This has included general retail, to one on one bespoke service and hosting.
I also have strong administration and events organising skills that have made me very confident
in my abilities in research, overseeing and planning; plus I am confident with bookkeeping,
accounts and payments. I am very confident in my correspondence abilities; whether over the
phone, via email or face to face. My experience also means I am number and IT literate with a
keen eye for detail and staying in control while multitasking, communication, organisation and
working in a team; plus managing a team to ensure all work is completed accurately and to a high
standard. Although teamwork is a large part of my experience, I am confident using my own
initiative and also with self-management. feel my strong customer service skills and
administration & organisational abilities would make me an asset to any team.
KEY ACHIEVEMENTS
● Received personal letter via the chairman of Peter Jones, to thank me for my service
while helping source and fit school uniform for her three young children who were finding
the process challenging.
● Personally thanked and recommended to the chairman of Peter Jones for my work over 2
hours with a young girl with a medical condition that made it difficult to buy shoes; the
same customer also returned the following year to specifically ask myself assist them
again.
● Organising and overseeing the execution of a coach trip for 100 people to a festival;
which involved taking payments, medical/personal information etc.
● Running a hall for hire single handed (including being on top of invoices, payments etc.),
alongside all systems of internal HR, facilities management and health and safety for a
small office building.
● Promoted to a Technical Sales Team Leader role after 9 months at my current company
after initially being hired as an Administrator
EMPLOYMENT EXPERIENCE
Senior Technical Sales Administrator
Gooding Aluminium October 2014 to Present
● Processing paperwork – proformas, invoices, stock subcontracts, purchase orders and
jobsheets
● Organising and managing deliveries via a number of couriers – dealing with any queries
and liaising with customers/courier to solve delivery issues
● Making follow up calls in relation to sales and marketing enquiries
● Estimating – technical fabricating projects/reading technical drawings
● Project management of fabrication jobs
● Dealing with technical enquiries via email, fax or phone
● Ordering in subcontract goods/couriers/aluminium products to resell – managing
relations with subcontract companies
● Trade Counter sales of goods
● Leading a team of three – distributing work and ensuring deadlines are met, first point of
call for any customer complaints or queries
● Customer service – in person or over the phone/email

2. ● Email marketing and social media account updates - creating emails/social media
updates to promote new products and special offers
● Organising and project managing e-commerce website updates/alterations
● Project managing new product design, manufacuture and promotion
● Buyer (warehouse, admin, sales)
● Facilities Co-Ordinator (building/cleaning contact, IT contact)
● ISO Quality Administrator
● Special Projects (e.g. new back office system implementation, training for staff etc.)
Parish and Youth Ministry Administrator/Co-Ordinator
Diocese of Westminster May 2013 to October 2014
● First point of contact, answering the telephone and manning Parish Office
● Dealing with parishioners and callers at the office, often at times when they are distressed
or bereaved.
● Accepting mass intentions and managing the parish diary.
● Record money donations
● Counting of monies from various collections and preparing banking
● Managing accounts
● Responsible for ordering church and parish equipment, stationery and ensuring invoices
are paid promptly
● Keeping parish records up to date (eg marriage, death)
● Maintaining an efficient filing system for parish correspondence, records etc
● Typing correspondence and general administration duties
● Filing, photocopying and updating records
● Keeping office equipment in good working order, calling service engineers when needed
● Dealing with Diocesan surveyors and contractors
● Responsible for parish publications e.g. weekly newsletter
● Ensuring church notice boards are regularly updated
● Maintaining databases for parish groups and general parish data base
● Managing the booking of the parish hall and centre.
o Including organisation and running of events
● Supporting the parish priest in various activities and working alongside other staff and
volunteers
● Ensuring Health & Safety requirements are complied with
● Preparation for Youth Ministry events; sourcing resources (e.g. transport, catering etc.)
● Maintaining, organising and updating resources library.
Sales Assistant
Oliver Bonas July 2012 – May 2013
● Customer service (meet and greet, listening skills, problem solving)
● Working within a team.
● Cash handling (banking etc.)
● Store security (opening/closing procedure, securing systems, risk assessment, etc.)
● Use of internal computer systems and databases (e.g. full MS Office suite, collation of data,
reports etc.).
● Health and Safety (e.g. due diligence checks.)
● On the job training of temporary or bank staff
Sales Assistant P/T
Clarks Shoes June 2011 – July 2012
● Customer service (meet and greet, listening skills, problem solving)
● Working within a team.
● Store security (opening/closing procedure, securing systems, risk assessment, etc.)
● Health and Safety (e.g. due diligence checks.)

3. Rides and Attractions Host P/T Summer Job
Thorpe Park April 2011 – June 2011
● Ride operation
● General customer service and hosting for groups
● Health and Safety checks
Sales Advisor and Schoolwear & Shoes Fitter
John Lewis, Peter Jones Branch P/T August 2007 – April 2011
● Customer service (meet and greet, listening skills, problem solving)
● Working within a team.
● Cash handling (banking etc.)
● Use of internal computer systems and databases (e.g. full MS Office suite, collation of data,
reports etc.).
● Health and Safety (e.g. due diligence checks.)
● Uniform and shoe fitting
● Management of the shop floor
EDUCATION & TRAINING
Second Class Degree in Psychology BA/BSc
St Mary’s University College
A Level’s:
English Literature and Psychology: B
History: C
AS Level:
Religious Studies (Philosophy): A
The Grey Coat Hospital
VOLUNTEER/CHARITY WORK
● I have worked with The Mothers’ Union charity in both their Sales & Dispatch and Action
& Outreach departments; this was on both a volunteer and paid basis. Within my roles
here I worked closely with donors and processed orders for their catalogue. I also worked
with the Outreach team, where I sifted through letters and emails from people requesting
aid from one of the areas the charity helps.
● Recently, I volunteered with Parkinson’s UK at one of their evening lecture events. This
involved seating all attendees, many of whom had Parkinson’s themselves; so sensitivity
and understanding of their condition was essential. I also helped at one of their recent
fundraising events, handing out literature and talking to people in the local area about the
condition while members of the charity abseiled down a building. I also worked with
Parkinson’s UK at the London Marathon in 2015; helping to run their post-race reception.
● In 2014 I attended Saltex, a landscaping trade show, where I ran the stand for The
Landscaper Magazine. This involved talking to anyone walking past about the magazine,
signing them up for a copy and also getting the details of those interested in advertising to
give to the Commercial Director.
● I have also volunteered with FanFest conventions, and will be volunteering with them at
two events in 2017 again. In addition I am a volunteer crew member with Showmasters
Conventions for their London Film and Comic Con events.
INTERESTS

4. I enjoy reading and writing (short stories mostly), walking, going to the theatre (particularly
musicals and comedies), music and I am a film and TV enthusiast, and attend and work at
conventions regularly.
References available on request