Aisha Mitchell Murray is seeking a new position. She has over 10 years of experience in customer service roles, including as a Customer Care Officer and Reception Switchboard Officer for Notting Hill Housing Association. She demonstrates strong communication, problem solving, and administrative skills. Additionally, she has experience in a fast-paced call center environment from her previous role at Ladbrokes Plc.

1. AISHA MITCHELL MURRAY
07837 494 322
amitchell_murray@yahoo.co.uk
I’m a graduate with a comprehensive skill-set, underpinned by experience in fast paced environments whereby self-motivation
and a positive response to pressure are essential. As a committed team player with leadership abilities and high standards of
communication, I confidently establish positive working relationships. I feel that my flexibility and willingness to adapt allows me
to adjust to new environments with ease.
Professional Experience
Notting Hill Housing Association 2009-Present
Customer Care Officer-Asset Management
Duties include:
 Supporting the work of the Programme teams to ensure that our refurbishment deadlines are managed with minimum
impact to our customers.
 Represent the interests of the customer, promoting choice, ensuring the customer is kept informed of progress, responding
to concerns and mediating to resolve potential disputes with contractors.
 I manage communications so that an excellent service to customers is delivered. I ensure a balance of pleasantness and
confidence when speaking with both clients, customers and colleagues, which enables me to develop, update and co-ordinate
the distribution of information effectively.
 I regularly collate feedback from clients and propose improvements to the systems in place to help maintain and develop
the service.
 I engage and liaise with frontline staff prior to and throughout recurring and reinvestment works to properties. This ensures
that defects, enquiries, complaints and compensation issues are dealt with promptly and efficiently by the Asset
Management Team.
 I am responsible for keeping record of all decisions accurately and objectively, ensuring minutes are taken and produced in
a timely manner.
Reception Switchboard Officer
During the organisations transition I was tasked with setting up three corporate receptions, implementing new processes and
procedures. I ensured all three corporate receptions where tailored to suit the needs of clients, customers and staff members.
Duties include:
 Operated ‘front of house’ reception, met and liaised with residents and corporate visitors.
 Input records using Microsoft word and excel, arranged couriers, produced regular progress reports, updated statistics,
ensured all receptions were presented to a high standard, general ad hoc duties.
 Ensured all invoices relating to courier services were processed for payment.
 Managed Notting Hill Online service mailbox. Responded to a wide variety of emails regarding the business.
 Monitored the company resources and ensured we used most cost effective suppliers.
 Responsible for devising training programme which I then implemented whilst encouraging and supporting development.
Ladbrokes Plc 2006-2012
Call Centre Agent Part Time
Duties included:
 Screening incoming enquiries from clients, accessing their accounts and placing bets on their behalf.
 Working quickly to a high level of accuracy, often using mental arithmetic to calculate bets.
 Achieved highest grade of pay as a result of surpassing set targets.
 Demonstrated exceptional people management skills having coached new staff members.
 Consistently demonstrated an ability to assess and meet customer needs. There were many high spending clients and it was
imperative that I dealt with complaints and enquiries tactfully, maintaining the highest level of professionalism at all times.

2. Education
BUCKS NEW UNIVERSITY 2006-2009
BA Hons Graphic Design and Advertising Obtained - 2:2
MIDDLESEX UNIVERSITY 2004-2005
Foundation Art and Design: GNVQ Merit
 Lateral thinking
 Problem Solving, with greater emphasis on appropriateness of solutions
 Projecting personality, to influence and persuade others
Other Experience
 I have additional administrative experience and have gained numerous transferable skills having worked with Alan James
&Co, a Solicitors firm in Uxbridge where my role was Administrative Assistant. I was tasked with facilitating the completion
of an extensive volume of administrative functions.
Personal Interests
 I love to read, particularly historical fiction. I’m also a pretty good cook!