The document discusses new features and updates to the ThousandEyes product from October 2023. It highlights optimized automation workflows, new agent integrations including Cisco RoomOS devices and Cisco Secure Client, and enhanced visibility and intelligence such as AWS network path enrichment and test template updates. The presentation includes demos of these new capabilities.

2. Featured speakers
Brian Tobia
Technical Marketing Engineer
Chris Villemez
Technical Marketing Engineer
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

3. 3
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Before We Begin…
• If you have any questions, please type them in the Questions window.
• If you have any audio problems, please chat us for help.
• A recording of this presentation will be sent to you in a few days.

4. New ThousandEyes Product Features
and Release Highlights - October 2023
4
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
● Optimized Automation Workflows
● New ThousandEyes Agent Integrations
● Enhanced Visibility and Intelligence

5. New ThousandEyes Product and Release Highlights - October 2023
ThousandEyes for OpenTelemetry Updates
5
Optimized Automation
Workflows
Recently Released
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

6. 6
ThousandEyes For OpenTelemetry
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

7. ThousandEyes for
OpenTelemetry
7
Additional Test / Metric Support
● FTP server tests
 Availability
 Response Time
 Throughput
● Page load tests
 Page Load Time
 Completion
● DNS Trace
 Availability
 Final Query Time
● DNS Server
 Availability
 Resolution Time
● DNSSEC Trace
 Validity
● RTP Stream
 MOS
 Loss
 Discards
 Latency
● SIP Server
 Availability
 Response Time
 Total Time
Added OTLP/HTTP Support
● Added OTLP exporter support for
HTTP-based receivers
 Previously supported OTLP exporters for
gRPC-based receivers only
● Supports OTLP/HTTP-based
receivers such as Splunk Cloud
● No need to set up a “middleman”
OTel Collector
One data streaming API saves hundreds of Pull API queries!
Streaming = Real Time Data - No need to wait to poll the API
ThousandEyes For OpenTelemetry

8. Demo
8
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
OpenTelemetry Dashboard

9. New ThousandEyes Product and Release Highlights - October 2023
Dashboard Drilldown
9
Optimized Automation
Workflows
Recently Released
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

10. Dashboard Drill-
down
10
● Easily drill-down into a test view for troubleshooting
● Supported widget types:
 CEA tests
 EPA tests / Browser session / local network
 Device Interfaces
● Intuitive and streamlined workflow:
 Explore the metrics below dashboard widgets
 Allows selecting multiple tests of interest
 Multiple tests can then be opened in Multi-service Views
Dashboard Drill-down

11. Demo
11
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Dashboard Drilldown

12. New ThousandEyes Product and Release Highlights - October 2023
AWS Network Path Enrichment
12
Enhanced Visibility and
Intelligence
Recently Released
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

13. AWS Network Path Enrichment
Extended visibility into AWS networks and services
● Leverages new data sources from our AWS partnership to
enrich Path Visualization
● Improves the identification of IP addresses across the global
AWS network increasing the overall path visibility
● AWS service identification within Path Visualization
● More accurate Internet outage detections across AWS edge
and backbone networks
● Clearly shows the AWS Region that traffic is traversing
● Detailed diagnostic POP comparison including json data that
can be shared with AWS Support

14. AWS Network Path Enrichment
Enhanced AWS Node Identification
● Identifies services like S3, EC2, CloudFront, Route 53 and Global Accelerators within a path visualization
● Improves the identification of IP addresses across the global AWS network increasing the overall path visibility
● Displays the AWS region that a service or node belongs to, which helps show geographic routing and performance

15. AWS Network Path Enrichment
Report on AWS Global Accelerator (AGA) Performance
● Identifies when traffic is flowing through an AGA node
● Tests actual performance to the AGA node and measures average latency
● Allow for alerts when observed TCP latency across the AWS global accelerator
network rises above expected levels
● Highlights Global Accelerator nodes with higher than expected response time

16. Demo
16
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
AWS Network Path Enrichment

17. New ThousandEyes Product and Release Highlights - October 2023
Test Templates Updates
17
Enhanced Visibility and
Intelligence
Recently Released
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

18. Test Templates Updates
18
Added Flexibility for Test Template Deployment
● New certification level for templates
 ThousandEyes Certified
 Partner Certified
• Microsoft 365
• Google Cloud
 User-defined
• Templates can be made available for all users within an
account group
● Best Practices guides available for certified templates
● Allows unselecting tests that you don’t want to deploy

19. Test Templates Updates - Google Cloud
19
● ThousandEyes now includes test
templates for many popular Google
Cloud services
 Google Big Query
 Google Cloud Spanner
 Google Cloud Vision AI
 Google Compute Engine
 GKE
 Google Mail
● Alert and Dashboard content built-in

20. Test Templates Updates - Microsoft 365
20
Start monitoring Microsoft 365 in just a few clicks!
● Cloud & Enterprise Agents > Test Settings > Add
from Template > Microsoft 365
● Select agents & interval, enter DNS resolvers &
tenant name
● Deploy 20 tests, 2 dashboards, and 6 labels
following ThousandEyes best practices
● New Monitoring Guide
 (incl. Endpoint Agents and Internet Insights)

21. Demo
21
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Test Templates

22. New ThousandEyes Product and Release Highlights - October 2023
AWS Wavelength + New Agent Locations
22
Enhanced Visibility and
Intelligence
Recently Released
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

23. AWS Wavelength Agents
23
● Cloud agents deployed within a carrier's
MEC environment
● Allows tests from carrier networks to
provide visibility at the mobile/internet
edge
● Initial deployment of 30 agents across 7
countries
○ 6 carriers
■ Verizon
■ Bell
■ BT
■ Vodafone
■ KDDI
■ SK Telecom
○ 7 AWS regions
■ US East
■ US West
■ Canada Central
■ Europe - London
■ Europe - Frankfurt
■ APAC - Tokyo
■ APAC - Seoul
● Example use case
○ Mobile gaming company provides
servers in an MEC in order to provide
the best performance to mobile gamers.
○ Wavelength agent will give them
visibility into the MEC <-> Internet and
allow them to monitor the network
quality of their backend services.

24. Expanded Cloud Agent Coverage
24

25. New ThousandEyes Product and Release Highlights - October 2023
Cisco RoomOS Device Integration
25
New ThousandEyes
Agent Integrations
Recently Released
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

26. 26
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
ThousandEyes for Cisco RoomOS Devices
Troubleshoot
in Control Hub

27. Cisco RoomOS Device Integration
ThousandEyes Agents Tests Supported
Will be released with the
RoomOS software
channel
Automated Session tests
(AST’s) will run every 60
sec when meetings are in
progress
Problem Solving
Aims to mitigate the
complexities of
troubleshooting and root
cause identification on
RoomOS devices
Simplification
Simplifies the problem-
solving process and
enhances overall device
performance

28. Demo
28
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Cisco RoomOS Device Integration

29. New ThousandEyes Product and Release Highlights - October 2023
Cisco Secure Client
29
New ThousandEyes
Agent Integrations
Recently Released
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

30. Cisco Secure Client
Endpoint Agent
Module
Single installation for all Cisco security
modules
● ThousandEyes Endpoint Agent 1.165 will be
included in Secure Client 5.04032 version
along with other security modules
● Removes the need for a separate installation
when using multiple products
● Agent will be registered by “Connection String”
to an existing ThousandEyes Account
● Supports any Endpoint Agents licensing
Cisco Secure Client

31. • Subscribe to our blog to keep up-to-date!
thousandeyes.com/blog/
• Tune in to the Internet Report Podcast
youtube.com/@theinternetreport_official
31
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Next steps
• New tutorial videos on our features
thousandeyes.com/resources/?cat=tutorial
• New Getting Started Guides
docs.thousandeyes.com/product-documentation/getting-started
Blog and
Podcast
Learning
Resources
Support
Community
• Join the discussion at the ThousandEyes Support
Community: cs.co/TESupport
• Reach out to your CSM with any questions
Connect
With Your
CSM

32. Q&A
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
32

33. 33
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.