ThousandEyes held a quarterly webinar in March 2023 to showcase new product features and release highlights. They discussed updates to ThousandEyes for OpenTelemetry including additional test types and use cases. ThousandEyes also announced product integrations with Meraki MX devices, Webex RoomOS devices, and AWS network path enrichment to expand visibility and insights. The webinar provided demos of new features like Test Views 2.0 and encouraged attendees to review resources on their website and social channels for more information.

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ThousandEyes Quarterly Customer Webinar Series
New Product Features and Release Highlights
March 2023

2. Featured speakers
Brian Tobia
Technical Marketing Engineer
Jonathan Zarkower
Product Marketing Manager
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

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© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Before We Begin…
• If you have any questions, please type them in the Questions window.
• If you have any audio problems, please chat us for help.
• A recording of this presentation will be sent to you in a few days.

4. New ThousandEyes Product Features
and Release Highlights - June 2023
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© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
● ThousandEyes for OpenTelemetry – Update
● Cisco Live announcements recap
● Test Views 2.0

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ThousandEyes For OpenTelemetry

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ThousandEyes For OpenTelemetry Updates
Additional ThousandEyes for OpenTelemetry Test Support
● Agent-to-agent (bi-directional) tests
● Agent-to-agent (one-way) tests
● HTTP Server Metrics : Availability, Response time, and Throughput
● Page Load/Transaction Metrics: Page Load Time, Transaction Time, Completion, Errors
Top Use Cases For OpenTelemetry
● Easily consume ThousandEyes test data without building bespoke API integrations
● Archive ThousandEyes data longer than our cloud platform data retention
● Integrate ThousandEyes data into centralized or 3rd party systems (e.g., correlation, AIOps)

7. Expanding Visibility
Across Use Cases
7
New ThousandEyes Product and Release Highlights - June 2023
Test Views 2.0
Recently Released

8. Test Views 2.0
Filter & Aggregate Data
Select agents & servers to overlay ungrouped / localized metrics for quick comparisons
Select Agents or Tests
you want to compare
Powerful Global Filter
- Multi-test selection
- Multi-Agent selection
- Multi-Server selection
- Test Target list
- Test setting option supports
multi-tests

9. Test Views 2.0
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Test Views 2.0 – Modernized UX
Usability Improvements: timeline keyboard controls, collapsible
sidebar, path visualization view options, any / all highlight condition

10. Demo
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© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Test Views 2.0

11. ThousandEyes
Product Announcements
Cisco Live U.S.
June 2023
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© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

12. Data from everywhere Faster insights Seamless workflows
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Delivering new innovations to assure digital
experiences over every network
Meraki MX vantage points
Internet and SaaS visibility—at scale—
from ThousandEyes vantage points on
Meraki SD-WAN devices
Webex RoomOS vantage points
Powerful insights into your Webex
connections
Cisco Secure Client Module
Simplified deployment of ThousandEyes
Endpoint with Cisco Secure Client
Event Detection
Auto-detects meaningful incidents so you
can rapidly respond to what matters
AWS Path Enrichment
Unmatched visibility into your cloud
connections
Announcement Summary

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Unparalleled Internet and
SaaS visibility—at scale—
from ThousandEyes
vantage points on Meraki
SD-WAN
ThousandEyes on
Meraki MX
devices
Fall 2023

14. MX250 MX450
Up to 2,000 users
4 Gbps FW
throughput
Up to 10,000 users
6 Gbps FW
throughput
MX67/68 MX67C/68CW MX75
Up to 50 users
600 Mbps FW throughput
Wi-Fi & PoE
Up to 50 users
600 Mbps FW throughput
Wi-Fi & PoE
CAT 6 LTE modem
Up to 250 users
1 Gbps FW throughput
WAN PoE
SMALL BRANCH
MX85 MX95 MX105
Up to 250 users
1 Gbps FW throughput
Up to 500 users
2 Gbps FW throughput
Up to 750 users
3 Gbps FW throughput
MEDIUM TO LARGE BRANCH
CAMPUS / LARGE
ENTERPRISE
Network Requirements – Supported Models
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15. Bringing
“Meraki Magic”
to ThousandEyes
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BRKAPP-2727
• Automatic HA failover
• Pre-configuration of apps before
hardware setup
• Seamless hardware swaps and
upgrades
• SaaS-like vendor-managed app
updates

16. ThousandEyes on Meraki MX Devices
Effortlessly deploy ThousandEyes
across your distributed branches
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Scale visibility
• No need to deploy separate hardware
Reduce time-to-test
• Intuitive agent activation and test workflows
• Pre-configured templates for critical apps
and services within the Meraki dashboard
Gain enhanced visibility
• Detailed network path and performance
insights from each MX site
• Custom alerts for proactive monitoring

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Powerful insights into your Webex
connections with ThousandEyes
Endpoints activated through Control Hub
ThousandEyes on
Webex RoomOS
devices
CQ4 2023

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Announced At Cisco Live!
ThousandEyes on Webex RoomOS Devices
What?
• Integration of the Endpoint Agent into RoomOS
• Enabled in Control Hub
• See Webex Application & Network data together!
• Agent provides local hardware & network test data
• ThousandEyes Cloud facilitates detailed troubleshooting
Why?
• Meeting quality is a top complaint for nearly all companies
• Webex devices being used in more challenging conditions
• Webex devices expanding beyond Webex service

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Motivation:
ThousandEyes on Webex RoomOS Devices
Cisco Webex Control Hub
• Control Hub has detailed, high quality data
• Data accurately reflects call quality
• All data is application level
• If status = "red”, it could be network related

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Approach:
ThousandEyes on Webex RoomOS Devices
ThousandEyes Network Data
• Discover Webex servers in real-time
• Run synthetic network tests to Webex servers
• Present all data in ThousandEyes dashboard
• Also share with and visualize data in Control Hub

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How will it work?
ThousandEyes
Endpoint Agent will
be embedded as
part of the RoomOS
firmware
Webex Automated
Session Tests (ASTs)
will run every 60
seconds when
meetings are in
progress
The agent will be enabled in
Control Hub & Control Hub
integration will work on Day 1
Scheduled
Tests will be
supported
Coming Soon:
Local Networks
(including Wi-Fi data)

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25. Delivering True End-to-End Visibility
Rapidly
Identify and
Fix Issues
Increased
Operational
Efficiency
Reveal Trends
Impeding
Connectivity
Boosting
Virtual
Teamwork
Monitor device health, connectivity
status, and performance within the
Webex Control Hub dashboard
Analyze key metrics that reveal
network bottlenecks and
proactively resolve issues
Leverage automated session
tests to visualize the full network
path on calls and meetings
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26. AWS Network
Path
Enrichment
Unmatched
visibility into your
cloud connections
with verified
insights on AWS’
network
CQ4 2023

27. AWS Network Path Enrichment
Work collaboratively with your
providers to quickly resolve issues
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Accelerates root cause analysis
• Additional data sources help identify issues within
the AWS network
Details network behavior through cloud networks
• Heuristics and diagnostic data for AWS network paths
identifies AWS nodes and boundaries between AWS
and peer networks
Provides continuous assurance & optimization
• Collected data empowers you to compare your own
performance compared to what AWS reports

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More Information / Next Steps
Read our blog Get notified Get notified
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Next steps
• Subscribe to our blog to keep up-to-date!
thousandeyes.com/blog/
• Tune in to the Internet Report Podcast
youtube.com/@theinternetreport_official
• New tutorial videos on our features
thousandeyes.com/resources/?cat=tutorial
• New Getting Started Guides
docs.thousandeyes.com/product-documentation/getting-started
Blog and
Podcast
Learning
Resources
Support
Community
• Join the discussion at the ThousandEyes Support
Community: cs.co/TESupport
• Reach out to your CSM with any questions
Connect
With Your
CSM

30. Q&A
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© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.