QSM Chap 10 Service Culture in Tourism and Hospitality Industry.pptx
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New payment settlements tab
1. All new
Settlements tab
In this module, we will discuss:
1. What is new and how does it help a seller?
2. What are the new details added ?
3. How to check new settlements details?
4. FAQs
2. What’s new?
The all new settlements tab offers you the changed and updated interface and report which helps you to understand the payout
made to you in a detailed and easy way.
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Changes made to the Interface:
1. Credits and debits made to your account are
separately visible
2. Details of deductions made (commissions,
logistics, etc.) now available in under
respective segments
4. What’s new?
Section name Details
Amount paid by/
reversed to the
customer
The total amount paid by a customer
(for an order) or reversed to him (on
account of return)
Commissions
Amount deducted as commissions
(exclusive of taxes):
- Marketplace commission
- Payment Gateway Fees
Logistic charges
Total logistic charges (exclusive of
taxes) levied :
- Forward logistics charges
- Reverse logistics charges
Taxes
Total taxes levied on every payout
component
Additional Charge
Gives you the details of penalties levied
:
- SLA breach penalty
- Merchant cancellation penalty
- Other penalties, etc.
5. What’s new?
Section name Details
Bulk Payment
Any amount debited in bulk (e.g. FC
charges, etc.)
Adjustments
Adjustment made to the settlement,
this can be related to any adjustment
made to:
- Logistics charges,
- PSA claims
- Waving off the penalties, etc.
Others
Any other charge deducted (Closing fee,
etc.)
Net Settlement
Final amount credited to your bank
account
6. How to check new settlements in the new format?
To check the new settlements details, then follow these steps -
Go to Payments tab and click on Payouts tab Click on Settlements tab
7. How to check new settlements in the new format?
Date filter- you can use this filter to select the date range as
per your requirement
You can select a maximum of 31 days
Total amount settled - Click here to view the total amount settled/payout received
from Paytm Mall
Amount in Process - Here, you can check the amount which is under process and will
be credited/debited accordingly in your account within the upcoming days
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8. How to check new settlements in the new format?
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Payment Date Amount Settled UTR number Orders Bank Details
The date on
which the payout
was initiated
Total amount
released
The number generated
once the amount is
credited to your bank
Revenue-based – The count of orders against which the
payout is made upon their delivery
Adjustment-based – The count of orders due to which
adjustments were made to the payout (e.g.
Logistics/commissions, RTO/DTO, etc.)
Bank/account
to which
amount was
credited
9. How to check new settlements in the new format?
Expand the attributes to see the details
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This is how your payout has been calculated
10. How to check new settlements in the new format?
To check the order level payout details click on respective link
See Order level details – List of orders which are delivered to the customer and the payout made to you for the same
See Adjustment Level Details – List of orders for which the adjustment made to the payout (e.g. Logistics/commissions, RTO/DTO, etc.)
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11. How to check new settlements in the new format?
Click on the icon to download the payout report for
the selected date
If you want to download the individual settlement-wise payment details in the excel format, then follow these steps -
Click on the icon to download the payout report
Two files will be downloaded in the zip format:
a. Merchant payout report
b. Order summary report
12. How to check new settlements in the new format?
Click on Download payment details to download the payout of
the selected date filter
If you want to download payments details from a selected date range in the excel format, then follow these steps-
Click on the icon to download the payout report
Two files will be downloaded in the zip format:
a. Merchant payout report
b. Order summary report
13. FAQs
Where can I check if I have been charged any SLA breach penalty?
The details of such deductions will be available under section named additional charges.
I was promised that my merchant cancellation penalty will be waived off in this settlement, how can I check that the amount has
been reversed?
In case of the adjustment done to the payout due to waiving off any penalty the details of such adjustments is available under
section named Adjustments. To check if against a particular order, the amount has been waived off or not click on see
adjustment level details and look for the order number. If the order number is not available, reach out to support team by raising
a ticket.
I had filed a claim, how will I be able to see if I have received the payout for the same or not?
In case of any claim amount is credited to you, the details of such claims is available under section named Adjustments with the
heading of “RTO/DTO adjustments”. To check if against a particular order, the claim amount has been credited to you or not click
on see adjustment level details and look for the order number. If the order number is not available, reach out to support team by
raising a ticket.
