The document discusses the payment lifecycle on an e-commerce platform, including when payments are transferred, how sellers can check their payments, reasons for delays in receiving payments, and how to update bank details. Payments are initiated within 1 day of order delivery. Sellers can check payments and download reports via the seller panel. Delays may occur due to bank holidays or recent bank detail changes. Tickets can be used to inquire about discrepancies or update bank information.

1. Payment lifecycle
In this module, we will discuss:
1. When is the payment transferred?
2. How can you check your payments?
3. Why have you not received your payment yet?
4. How can you change bank details via the seller panel?

2. When is the payment transferred?
Once your product is delivered to the customer, your payment will be processed
Order received Order processed Order delivered
Payment initiated

3. Example of a payment transfer
• The payment is transferred everyday except bank holidays and is processed during banking hours only
• The payout for any order will be initiated within 1 working day from the date of delivery of the product once it is delivered to your
customer.

4. How can you check your payments?
You can check your payments in these two ways -
The payout report will be downloaded in a zip file and will consist of
the following details:
• Payment Transactions and Order level details along with other
details of the all settled orders in the selected date range
The order-wise details for a specific date frame of expected/settled
payouts can be viewed in the following formats:
• Payout and other charges report of all the orders
Settlements Reports Order-wise Reports

5. Overview of the settlement-wise payout report
To check the settlements details, then follow these steps -
Go to Payments tab and click on Payouts tab Click on Settlements tab

6. Overview of the settlement-wise payout report
Date filter- you can use this filter to select the date range as
per your requirement
You can select a maximum of 31 days
Total amount settled - Click here to view the total amount settled/payout received
from Paytm Mall
Amount in Process - Here, you can check the amount which is under process and will
be credited/debited accordingly in your account within the upcoming days
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7. Overview of the settlement-wise payout report
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Payment Date Amount Settled UTR number Orders Bank Details
The date on
which the payout
was initiated
Total amount
released
The number generated
once the amount is
credited to your bank
Revenue-based – The count of orders against which the
payout is made upon their delivery
Adjustment-based – The count of orders due to which
adjustments were made to the payout (e.g.
Logistics/commissions, RTO/DTO, etc.)
Bank/account
to which
amount was
credited

8. Overview of the settlement-wise payout report
Expand the attributes to see the details
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This is how your payout has been calculated
Note – In case of any issue regrading Commission charged, a request should be raised with Support within 3 months of the order date. Any dispute after this timeline will not be entertained and the commission charged will be deemed to
be final and accepted.

9. Section name Details
Amount paid by/
reversed to the
customer
The total amount paid by a customer
(for an order) or reversed to him (on
account of return)
Commissions
Amount deducted as commissions
(exclusive of taxes):
- Marketplace commission
- Payment Gateway Fees
Logistic charges
Total logistic charges (exclusive of
taxes) levied :
- Forward logistics charges
- Reverse logistics charges
Taxes
Total taxes levied on every payout
component
Additional Charge
Gives you the details of penalties levied
:
- SLA breach penalty
- Merchant cancellation penalty
- Other penalties, etc.
Overview of the settlement-wise payout report
Note – In case of any issue regrading Commission charged, a request should be raised with Support within 3 months of the order date. Any dispute after this timeline will not be entertained and the commission charged will be deemed to
be final and accepted.

10. Section name Details
Bulk Payment
Any amount debited in bulk (e.g. FC
charges, etc.)
Adjustments
Adjustment made to the settlement,
this can be related to any adjustment
made to:
- Logistics charges,
- PSA claims
- Waving off the penalties, etc.
Others
Any other charge deducted (Deal Set-up
Fees, etc.)
Net Settlement
Final amount credited to your bank
account
Overview of the settlement-wise payout report
Note – In case of any issue regrading Commission charged, a request should be raised with Support within 3 months of the order date. Any dispute after this timeline will not be entertained and the commission charged will be deemed to
be final and accepted.
Deal Set-up Fees

11. Overview of the settlement-wise payout report
To check the order level payout details click on respective link
See Order level details – List of orders which are delivered to the customer and the payout made to you for the same
See Adjustment Level Details – List of orders for which the adjustment made to the payout (e.g. Logistics/commissions, RTO/DTO, etc.)
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12. Overview of the settlement-wise payout report
Click on the icon to download the payout report for
the selected date
If you want to download the individual settlement-wise payment details in the excel format, then follow these steps -
Click on the icon to download the payout report
Two files will be downloaded in the zip format:
a. Merchant payout report
b. Order summary report

13. Overview of the settlement-wise payout report
Click on Download payment details to download the payout of
the selected date filter
If you want to download payments details from a selected date range in the excel format, then follow these steps-
Click on the icon to download the payout report
Two files will be downloaded in the zip format:
a. Merchant payout report
b. Order summary report

14. Overview of the order-wise payout report
Click on Orderwise Payouts
If you want to check your payment details according to the orders, then follow these steps -

15. Overview of the order-wise payout report
Using search filter you can search your order

16. Overview of the order-wise payout report
Here you can check the status of the payout

17. Overview of the order-wise payout report
Click on More Details to view the deduction made in the payout

18. Overview of the order-wise payout report
Here you can check the UTR number and the breakup of payout
Note – In case of any issue regrading Commission charged, a request should be raised with Support within 3 months of the order date. Any dispute after this timeline will not be entertained and the
commission charged will be deemed to be final and accepted
- In case of any issue with Logistic Charges or Product Weight, a request to be raised for assistance within 3 months of the Order date. Any query/dispute raised after this timeline will not be
entertained and courier fee charged will be deemed to be final

19. Overview of the order-wise payout report
If you want to download the order-wise payment details in a selected date range in the excel format, then follow these steps -
Select the date range
(You can select maximum 31 days )

20. Overview of the order-wise payout report
Click on Download Order Details (New Format) Click on the download icon to download the order-wise payout
report

21. Why have you not received the payment yet?
• Payment against the payout will be initiated within 1 working day after the date of the delivery of the product
• However, there may be occasions when there is a delay in the receipt of the payment
Bank Holiday
• Bank holidays can lead to delayed payments
• Payment will be credited to your account on the next business day
Account Detail Change
• If there has been a recent change in your bank details, there may be a delay in your
payment
• You can update it via the Seller Panel

22. How can you change your bank details via the seller panel?
Click on the Support tab Click on My Account
To change your bank details, follow these steps-

23. How can you change your bank details via the seller panel?
Click on Manage your Account Click on Modify Bank Details of Merchant ID

24. How can you change your bank details via the seller panel?
Fill all the required details

25. How can you change your bank details via the seller panel?
Attach an image of cancelled cheque for document proof Click on Submit Ticket
Please note your ticket number for the reference

26. How to check ticket history?
Click on Check Ticket history

27. How to check ticket history?
Enter the Ticket ID and click on the search icon Here, you can check the status of the ticket

28. How to check ticket history?
Click on the Ticket number to check more details

29. Why have you received a different payment from the expected
payout?
A number of factors can lead to a different payment from the expected payout:
High returns -
If the customer returns the product against which you’ve already received the payment, then the
refund will be deducted from your next payout
High Logistics -
Wrong packaging can lead to higher logistics charges. Click here to see the packaging guidelines
Possible penalties -
Sometimes, you may have to pay several penalties which could result in a different payout

30. Thankseveryone!
For any query, please raise a ticket using the Support tab on your seller panel.