Item GV - Payment lifecycle

1. Payment lifecycle
In this module, we will discuss :
1. When is the payment transferred?
2. How is your payout calculated?
3. How to check your payment details?
4. How to download sales report?
5. How to download commission invoice?
6. How to download GST report?
7. What is the TDS reimbursement process?
8. How to check TCS details?

2. When is the payment transferred?
Once the order is delivered to the customer, your payment gets processed
Order received Order processed Order delivered
Payment initiated

3. Example of a payment transfer
• The payment is transferred everyday except on bank holidays and is processed during the banking hours
only
• The payment will be initiated on the next day after the date of the delivery of the product
• For example –
• Product delivered - 16th (Tuesday)
• Payment initiated - 17th (Wednesday)

4. How is your payout calculated?
Final Payout = Selling Price – (Commission + GST + TCS)
Note – Here, Commission includes the Paytm Mall commission and the PG fee.

5. How is your payout calculated?
Your final payout is made after the various commissions & fee deductions from the selling price
Payout
Selling price Rs 30000
(-) Commission (e.g. 3%) Rs 900 (3% *15000)
(-) TCS (1%) on base price Rs 234.38 [1%*(selling price- applicable GST on the
product)]
Example : Mobile
Rs 162 (18%*900)
(-) GST (18%)
Note – In this example, Commission includes the Paytm Mall commission and the PG fee.
= Final Payout Rs.28703.62 [30000-(900+162+234.38)]
DEDUCTIO
NS

6. How can you check your payments?
You can check your payments in these two ways -
The payout reports will be downloaded in a zip file and
will consist of the following reports:
• Payout settlements report
The order-wise details for a specific date frame of
expected payouts can be viewed in the following formats:
• Multiple orders detail report of expected payout
• Expected payout of a specific order
Settlements Reports Order-wise Reports

7. Overview of the settlement-wise payout report
If you want to check your payment details according to the payment date, then follow these steps -
Go to Payments tab and click
on Payouts tab
Click on Settlements tab

8. Overview of the settlement-wise payout report
Date filter- you can use this filter to select the
date range as per your requirement
Select the date range for which you want to check the
payment details and click on Apply button.
You can select a maximum of 31 days

9. Overview of the settlement-wise payout report
Total amount settled - Click here to view the total amount settled/payout received from
Paytm Mall
Amount in Process - Here, you can check the amount which is under process and will be
credited/debited accordingly in your account within the upcoming days
CMS1455XXXXX

10. Overview of the settlement-wise payout report
CMS1455XXXXX 914322XXXXXX
TEST
Payment Date Amount Settled UTR number Orders Bank Details
The date on which
the payout was
initiated
Total amount
released
The number generated
once the amount is
credited to your bank
Revenue-based – The count of orders against which the
payout is made upon their delivery
Adjustment-based – The count of orders due to which
adjustments were made to the payout
Bank/account
to which
amount was
credited

11. Overview of the settlement-wise payout report
Expand the attributes to see the details
914322XXXXXX
TEST
This is how your payout has been
calculated
Note – In case of any issue regrading Commission charged, a request should be raised with Support within 3 months of the order date. Any dispute after this timeline will not be entertained and
the commission charged will be deemed to be final and accepted.

12. Section name Details
Amount paid by/
reversed to the
customer
The total amount paid by a customer
(for an order) or reversed to him (on
account of return)
Commissions
Amount deducted as commissions
(exclusive of taxes):
- Marketplace commission
- Payment Gateway Fees
Taxes
Total taxes levied on every payout
component
Net Settlement
Final amount credited to your bank
account
Overview of the settlement-wise payout report
Note – In case of any issue regrading Commission charged, a request should be raised with Support within 3 months of the order date. Any dispute after this timeline will not be entertained and
the commission charged will be deemed to be final and accepted.

13. Overview of the settlement-wise payout report
To check the order level payout details click on respective link
See Order level details – List of orders which are delivered to the customer and the payout made to you for the
same
See Adjustment Level Details – List of orders for which the adjustment made to the payout (e.g.
Logistics/commissions, RTO/DTO, etc.)
CMS1455XXXXX 914322XXXXXX
TEST

14. Overview of the settlement-wise payout report
Click on the icon to download the payout
report for the selected date
If you want to download the individual settlement-wise payment details in the excel format, then follow
these steps -
Click on the icon to download the payout report
Two files will be downloaded in the zip format:
a. Merchant payout report
b. Order summary report

15. Overview of the settlement-wise payout report
Click on Download payment details to download
the payout of the selected date filter
If you want to download payments details from a selected date range in the excel format, then follow these
steps-
Click on the icon to download the payout report
Two files will be downloaded in the zip format:
a. Merchant payout report
b. Order summary report

16. Overview of the order-wise payout report
Click on Orderwise Payouts
If you want to check your payment details according to the orders, then follow these steps -
Select the required date range

17. Overview of the order-wise payout report
Using search filter you can search your order id and check the payment status

18. Overview of the order-wise payout report
Check the status of the payout

19. Overview of the order-wise payout report
Click on More Details to view the deduction made in the payout

20. Overview of the order-wise payout report
Here you can check the UTR number and the breakup of payout

21. Overview of the order-wise payout report
If you want to download the order-wise payment details in a selected date range in the excel format, then
follow these steps -
Click on Download Order Details
(New Format)
An Order-wise payout report will be
downloaded in the File center
Click here to download it in your system

22. Download sales report

23. How to download the sales report?
Click on the Payments tab Click on Payouts
To download the sales report, follow these steps -

24. How to download the sales report?
Click on Orderwise Payouts

25. How to download the sales report?
Click here to select the date range for
which you want to download the
sales report
Select the date range and then click on the
Apply button. Maximum limit – 31 days

26. How to download the sales report?
Click on Download Sales Report
Click on the Download icon, sales report will
be downloaded in your system

27. How to download the sales report?
This is a sample sales report -

28. Download commission invoice

29. What is a commission invoice?
• A commission invoice is a commercial document issued monthly by Paytm Mall.
• It includes all the commission details, like the marketplace fee, payment gateway fee etc.
Sample of a commission invoice
a) Invoice Number
b) Commissions charged by Paytm Mall
B-10 11 Meghdoot building 94
Nehru Place
New Delhi, Delhi-110019
TIN No:
B-10 11 Meghdoot building 94
Nehru Place
New Delhi, Delhi-110019
a
b

30. How to download the commission invoice?
Click on the Payments tab Click on Invoice
Steps to download the Commission invoice via the seller panel -

31. How to download the commission invoice?
a) Click on Commission
b) Choose the desired Year
c) Choose the desired Month
Click on the link and the Commission
invoice PDF will be downloaded in your
system
a
c
b

32. Download GST report

33. How you can download the GST report?
Click on the Payments tab Click on GST Report
To download the GST report, follow these steps -

34. How you can download the GST report?
a) Select the year
b) Select the month
Click on the link to download the GST report
a
b
Note – The GST report for a particular month will be published on the 2nd of the next month.

35. How you can download the GST report?
The GST report will be downloaded in the file center and will also be sent to your registered email ID
Click on the Download Icon to download the GST report in
your system

36. How you can download the GST report?
Sample of the GST report

37. How you can segregate between B2B and B2C orders?
When the customers place the orders, they can provide their GSTIN details. In these steps, you can identify
those particular orders
b
a
a) The orders in which the GSTIN details are mentioned will be considered for the Registered category during the GST return
filing and are called B2B orders.
b) The orders in which the GSTIN details are not available will be considered for the Unregistered category during the GST
return filing and are called B2C orders.
Note - You have to pay the GST over goods to the government and pass the GST input benefit to the customer where the GSTIN is mentioned by the customer. Paytm Mall will not
be held liable for input credit loss to the customer.

38. TDS reimbursement process

39. What is Tax Deducted at Source (TDS)
• As per the Income Tax Act, a person (deductor) who is liable to make a payment of a specified nature to
any other person (deductee) shall deduct tax at source and remit the same into the account of the Central
Government. The deductee, from whose the income tax has been deducted at source, would be entitled to
get the credit of the amount so deducted on the basis of Form 26AS or TDS certificate issued by the
deductor.
• Form 16A will be provided by your CA.
• TDS is filed on a Quarterly Basis.

40. PAYTM MALL
Points to Remember

41. Points to Remember
Documents required to raise TDS reimbursement claim -
• Please share Form 16A along with the Commission Invoice Number against which you have submitted the
TDS .
• The Commission Invoice is shared on your registered email ID by the 5th of every month for the sales
made in the last month. You can refer it to pay the TDS amount.
Processing Time -
Once all the details by the merchant for TDS reimbursement have been shared with us, we will validate the
details shared by you and will reimburse the TDS amount within 25 working days, if all details shared by you
are found to be correct.
In case of any discrepancy, we will update you the same within the next few days.
Note - TDS is to be paid only against the ‘Taxable Value’ column in the commission invoice and not to be paid for the GST component
mentioned separately

42. Points to Remember
The following rates are applicable for TDS submission-
1. Marketplace Marketing Fee @ 5% (Under Section 194H - Income Tax Act)
2. Marketplace PG Fee @ 5% (Under Section 194H- Income Tax Act)
3. Marketplace Logistic Charge (Fee) @ 2% (Under Section 194C- Income Tax Act)
4. Fulfilment Center Services @ 2% (Under Section 194C- Income Tax Act)

43. Points to Remember
You need to file the TDS on behalf of Paytm e-commerce (as mentioned on the commission invoice) instead
of one97 communication.
In case the TDS amount* does not match the details available in our system, kindly share the correct TDS
certificate along with the correct Commission Invoice Number to process the reimbursement. In short, the
TDS Amount calculated must match the Amount mentioned in the TDS Certificate for releasing the
Reimbursement.
Note -TDS amount = Total Amount [Marketing Fees + PG Fee + Logistic Charge (Fee) + Fulfillment Center Charge( if applied)] of one
Quarter.

44. Steps to raise a ticket for TDS reimbursement
Click on the Support tab Click on Payments
To raise a ticket for TDS reimbursement follow these steps-

45. Steps to raise a ticket for TDS reimbursement
Click on Document requests Click on Request TDS reimbursement

46. Steps to raise a ticket for TDS reimbursement
Read the instructions carefully

47. Steps to raise a ticket for TDS reimbursement
1. Enter here the commission
invoices number against which the
TDS reimbursement is required
2. Enter the description here
1
2

48. Steps to raise a ticket for TDS reimbursement
3. Upload the required documents
4. Click on Submit Ticket
(Note your ticket number for future
reference)
3
4

49. Check your TCS details

50. How to check TCS details?
Click on Return Dashboard
To check your TCS details, login on GST portal and follow these steps -

51. How to check TCS details?
Click on GSTR2A

52. How to check TCS details?
Click on TCS credits

53. How to check TCS details?
TCS summary will be displayed over screen

54. How to check TCS details?
Click on TDS and TCS credit received
To accept TCS, follow these steps -

55. How to check TCS details?
Click on TCS credit received

56. How to check TCS details?
Click on Accept

57. How to check TCS details?
You will get a confirmation message

58. How to check TCS details?
TCS will reflect on the portal
Click on Proceed to file

59. How to check TCS details?
Click on File TDS TCS credit received to
file TCS

60. Thanks everyone!
For any query, please raise a ticket using the Seller Helpdesk tab on your
seller panel.