The document discusses the payment lifecycle for sellers on a marketplace, including when payments are transferred after order delivery, how sellers can check their payments through settlement reports and order-wise reports downloaded from the seller panel, and reasons why a seller may not have received an expected payment such as bank holidays or a change in bank details. Sellers can update their bank details and check ticket statuses via the seller panel as well.

1. Payment lifecycle
In this module, we will discuss:
1. When is the payment transferred?
2. How can you check your payments?
3. Why have you not received your payment yet?
4. How can you change bank details via the seller panel?

2. When is the payment transferred?
Once your product is delivered to the customer, your payment will be processed
Order received Order processed Order delivered
Payment initiated

3. Example of a payment transfer
• The payment is transferred everyday except bank holidays and is processed during banking hours only
• The payout for any order is initiated within 1 working day from the date of delivery of the product once it is delivered to your
customer.

4. How can you check your payments?
You can check your payments in these two ways -
The payout reports will be downloaded in a zip file and will consist of
the following reports:
• Payment Transactions report
• Order level detail report
• Damage product adjustment report (Inventory in FC)
The order-wise details for a specific date frame of expected payouts
can be viewed in the following formats:
• Payout and other charges report of all the orders
Settlements Reports Order-wise Reports

5. Overview of the settlement-wise payout report
If you want to check your payment details according to the payment date, then follow these steps -
Go to Payments tab and click on
Payouts tab
Click on Settlements tab

6. Overview of the settlement-wise payout report
Date filter- you can use this filter to select the date
range as per your requirement
Select the date range for which you want to check the payment
details and click on Apply button.
You can select a maximum of 31 days

7. Overview of the settlement-wise payout report
Click here to view the total amount settled/payout
received from Paytm Mall
Here, you can view the date-wise payments

8. Overview of the settlement-wise payout report
The payments that have been settled against a number of orders
– Revenue-based & Adjustment-based
Click on Show Details to view the detailed payment transaction

9. Overview of the settlement-wise payout report
Here you can check the UTR number and the breakup of payout
Note – In case of any issue regrading Commission charged, a request should be raised with Support within 3 months of the order date. Any dispute after this timeline will not be entertained and the commission charged will be deemed to
be final and accepted.

10. Overview of the settlement-wise payout report
Here you can check the order level payout details

11. Overview of the settlement-wise payout report
Click on the icon to download the payout report for
the selected date
If you want to download the individual settlement-wise payment details in the excel format, then follow these steps -
Click on the icon to download the payout report
Two files will be downloaded in the zip format:
a. Merchant payout report
b. Order summary report

12. Overview of the settlement-wise payout report
Click on Download payment details to download the payout of
the selected date filter
If you want to download payments details from a selected date range in the excel format, then follow these steps-
Click on the icon to download the payout report
Two files will be downloaded in the zip format:
a. Merchant payout report
b. Order summary report

13. Overview of the settlement-wise payout report
Here, you can check the amount which is under process and will be credited/debited accordingly in
your account within the upcoming days

14. Overview of the order-wise payout report
Click on Orderwise Payouts
If you want to check your payment details according to the orders, then follow these steps -

15. Overview of the order-wise payout report
Using search filter you can search your order

16. Overview of the order-wise payout report
Here you can check the status of the payout

17. Overview of the order-wise payout report
Click on More Details to view the deduction made in the payout

18. Overview of the order-wise payout report
Here you can check the UTR number and the breakup of payout
Note – In case of any issue regrading Commission charged, a request should be raised with Support within 3 months of the order date. Any dispute after this timeline will not be entertained and the
commission charged will be deemed to be final and accepted
- In case of any issue with Logistic Charges or Product Weight, a request to be raised for assistance within 3 months of the Order date. Any query/dispute raised after this timeline will not be
entertained and courier fee charged will be deemed to be final

19. Overview of the order-wise payout report
If you want to download the order-wise payment details in a selected date range in the excel format, then follow these steps -
Select the date range
(You can select maximum 31 days )

20. Overview of the order-wise payout report
Click on Download Order Details (New Format) Click on the download icon to download the order-wise
payout report

21. Why have you not received the payment yet?
• Payment against the payout will initiate in your account in 1 working day after the date of the delivery of the product
• However, there may be occasions when there is a delay in the receipt of the payment
Bank Holiday
• Bank holidays can lead to delayed payments
• Payment will be credited to your account on the next business day
Account Detail Change
• If there has been a recent change in your bank details, there may be a delay in your
payment
• You can update it via the Seller Panel

22. How can you change your bank details via the seller panel?
Click on the Support tab Click on My Account
To change your bank details, follow these steps-

23. How can you change your bank details via the seller panel?
Click on Manage your Account Click on Modify Bank Details of Merchant ID

24. How can you change your bank details via the seller panel?
Fill all the required details

25. How can you change your bank details via the seller panel?
Attach an image of cancelled cheque for document proof Click on Submit Ticket
Please note your ticket number for the reference

26. How to check ticket history?
Click on Check Ticket history

27. How to check ticket history?
Enter the Ticket ID and click on the search icon Here, you can check the status of the ticket

28. How to check ticket history?
Click on the Ticket number to check more details

29. Why have you received a different payment from the expected
payout?
A number of factors can lead to a different payment from the expected payout:
High returns -
If the customer returns the product against which you’ve already received the payment, then the
refund will be deducted from your next payout
High Logistics -
Wrong packaging can lead to higher logistics charges. Click here to see the packaging guidelines
Possible penalties -
Sometimes, you may have to pay several penalties which could result in a different payout

30. Thankseveryone!
For any query, please raise a ticket using the Support tab on your seller panel.