In this module we will discuss:
When is payment transferred?
How can you check your payments?
Why have you not received payment yet?
How can you change bank details via seller panel?
Why have you received payment different from expected payout?
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1. Payment lifecycle
In this module, we will discuss:
1. When is the payment transferred?
2. How can you check your payments?
3. Why have you not received your payment yet?
4. How can you change bank details via the seller panel?
2. When is the payment transferred?
Once your product is delivered to the customer, your payment will be processed
Order received Order processed Order delivered
Payout process initiated
3. Example of a payment transfer
• The payment is transferred everyday except bank holidays and is processed during banking hours only
• The payout for any of your order will reflect in your account within 10-12 working days from the date of delivery of the product
4. How can you check your payments?
You can check your payments in these two ways -
The settlement report contains the payout details of those orders
against which payout has been credited/adjusted. In this report you
can check these details of your settled orders:
• Payment date and summary
• Order level deduction details
• Additional charges details
• Adjustment details
• Tax Details
The order-wise report contains the payout details of all the orders
which you have received in the selected date range. This report
contains these order-level details:
• Payment status
• Deductions details
• Adjustment details
Settlements Reports Order-wise Reports
5. Overview of the settlement-wise payout report
To check the new settlements details, then follow these steps -
Go to Payments tab and click on Payouts tab Click on Settlements tab
6. Overview of the settlement-wise payout report
Date filter- you can use this filter to select the date range as
per your requirement
You can select a maximum of 31 days
Total amount settled - Click here to view the total amount settled/payout received
from Paytm Mall
Amount in Process - Here, you can check the amount which is under process and will
be credited/debited accordingly in your account within the upcoming days
CMS1455XXXXX
7. Overview of the settlement-wise payout report
CMS1455XXXXX 914322XXXXXXTEST
Payment Date Amount Settled UTR number Orders Bank Details
The date on
which the payout
was initiated
Total amount
released
The number generated
once the amount is
credited to your bank
Revenue-based – The count of orders against which the
payout is made upon their delivery
Adjustment-based – The count of orders due to which
adjustments were made to the payout (e.g.
Logistics/commissions, RTO/DTO, etc.)
Bank/account
to which
amount was
credited
8. Overview of the settlement-wise payout report
Expand the attributes to see the details
914322XXXXXXTEST
This is how your payout has been calculated
Note – In case of any issue regrading Commission charged, a request should be raised with Support within 3 months of the order date. Any dispute after this timeline will not be entertained and the commission charged will be deemed to
be final and accepted.
9. Section name Details
Amount paid by/
reversed to the
customer
The total amount paid by a customer
(for an order) or reversed to him (on
account of return)
Commissions
Amount deducted as commissions
(exclusive of taxes):
- Marketplace commission
- Payment Gateway Fees
Logistic charges
Total logistic charges (exclusive of
taxes) levied :
- Forward logistics charges
- Reverse logistics charges
Taxes
Total taxes levied on every payout
component
Additional Charge
Gives you the details of penalties levied
:
- SLA breach penalty
- Merchant cancellation penalty
- Other penalties, etc.
Overview of the settlement-wise payout report
Note – In case of any issue regrading Commission charged, a request should be raised with Support within 3 months of the order date. Any dispute after this timeline will not be entertained and the commission charged will be deemed to
be final and accepted.
10. Section name Details
Bulk Payment
Any amount debited in bulk (e.g. FC
charges, etc.)
Adjustments
Adjustment made to the settlement,
this can be related to any adjustment
made to:
- Logistics charges,
- PSA claims
- Waving off the penalties, etc.
Others
Any other charge deducted (Closing fee,
etc.)
Net Settlement
Final amount credited to your bank
account
Overview of the settlement-wise payout report
Note – In case of any issue regrading Commission charged, a request should be raised with Support within 3 months of the order date. Any dispute after this timeline will not be entertained and the commission charged will be deemed to
be final and accepted.
11. Overview of the settlement-wise payout report
To check the order level payout details click on respective link
See Order level details – List of orders which are delivered to the customer and the payout made to you for the same
See Adjustment Level Details – List of orders for which the adjustment made to the payout (e.g. Logistics/commissions, RTO/DTO, etc.)
CMS1455XXXXX 914322XXXXXXTEST
12. Overview of the settlement-wise payout report
Click on the icon to download the payout report for
the selected date
If you want to download the individual settlement-wise payment details in the excel format, then follow these steps -
Click on the download icon
Report will be downloaded in your system
13. Overview of the settlement-wise payout report
Click on Download payment details to download the payout of
the selected date filter
If you want to download payments details from a selected date range in the excel format, then follow these steps-
Click on the download icon
Report will be downloaded in your system
14. Overview of the order-wise payout report
Click on Orderwise Payouts
If you want to check your payment details according to the orders, then follow these steps -
15. Overview of the order-wise payout report
Using search filter you can search your order
16. Overview of the order-wise payout report
Here you can check the status of the payout
17. Overview of the order-wise payout report
Click on More Details to view the deduction made in the payout
18. Overview of the order-wise payout report
Here you can check the UTR number and the breakup of payout
Note – In case of any issue regrading Commission charged, a request should be raised with Support within 3 months of the order date. Any dispute after this timeline will not be entertained and the
commission charged will be deemed to be final and accepted
- In case of any issue with Logistic Charges or Product Weight, a request to be raised for assistance within 3 months of the Order date. Any query/dispute raised after this timeline will not be
entertained and courier fee charged will be deemed to be final
19. Overview of the order-wise payout report
If you want to download the order-wise payment details in a selected date range in the excel format, then follow these steps -
Select the date range
(You can select maximum 31 days )
20. Overview of the order-wise payout report
Click on Download Order Details (New Format) Click on the download icon to download the order-wise payout
report
21. Why have you not received the payment yet?
• Payout will be processed within 10-12 working days after the date of the delivery of the product
• However, there may be occasions when there is a delay in the receipt of the payment
Bank Holiday
• Bank holidays can lead to delayed payments
• Payment will be credited to your account on the next business day
Account Detail Change
• If there has been a recent change in your bank details, there may be a delay in your
payment
• You can update it via the Seller Panel
22. How can you change your bank details via the seller panel?
Click on the Support tab Click on My Account
To change your bank details, follow these steps-
23. How can you change your bank details via the seller panel?
Click on Manage your Account Click on Modify Bank Details of Merchant ID
24. How can you change your bank details via the seller panel?
Fill all the required details
25. How can you change your bank details via the seller panel?
Attach an image of cancelled cheque for document proof Click on Submit Ticket
Please note your ticket number for the reference
26. How to check ticket history?
Click on Check Ticket history
27. How to check ticket history?
Enter the Ticket ID and click on the search icon Here, you can check the status of the ticket
28. How to check ticket history?
Click on the Ticket number to check more details
29. Why have you received a different payment from the expected
payout?
A number of factors can lead to a different payment from the expected payout:
High returns -
If the customer returns the product against which you’ve already received the payment, then the
refund will be deducted from your next payout
High Logistics -
Wrong packaging can lead to higher logistics charges. Click here to see the packaging guidelines
Possible penalties -
Sometimes, you may have to pay several penalties which could result in a different payout
