Payment lifecycle - VIVO

1. Payment lifecycle
In this module, we will discuss :
1. When is the payment transferred?
2. How is your payout calculated?
3. How to approve the updated commission?
4. How to check your payment details?

2. When is the payment transferred?
Once the Vivo mobile is delivered to the customer, your payment gets processed
Order received Order processed Order delivered
Payment initiated

3. Example of a payment transfer
• The payment is transferred everyday except on bank holidays and is processed during the banking hours only
• The payment will be initiated on the day after the date of the delivery of the product
• For example –
• Product delivered - 16th (Tuesday)
• Payment initiated - 17th (Wednesday)

4. How is your payout calculated?
Final Payout = Selling Price – (Commission + GST + TCS)
Note – Commission here includes the Paytm Mall commission and the PG fee.

5. How is your payout calculated?
Note – Commission here includes the Paytm Mall commission and the PG fee.
Here is an example :
Payout
Selling price Rs 15000
(-) Paytm Mall Marketplace commission (e.g. 2%) Rs 300 (2% *15000)
= Final Payout Rs.14512.5 [15000-(300+54+134)]
Example : Mobile
DEDUCTIONS
(-) GST@ 18% Rs 54 [18%*(300)]
Rs 134 [1%*(selling price- applicable GST
on the product)]
TCS (1%) on base price

6. How can you check your payments?
You can check your payments in these two ways -
The payout reports will be downloaded in a zip file and will consist of
the following reports:
• Payment Transactions report
• Order level detail report
• Packaging adjustments report
• Damage product adjustment report (Inventory in FC)
The order-wise details for a specific date frame of expected payouts
can be viewed in the following formats:
• Multiple orders detail report of expected payout
• Expected payout of a specific order
Settlements Reports Order-wise Reports

7. Overview of the settlement-wise payout report
If you want to check your payment details according to the payment date, then follow these steps -
Go to Payments tab and click on
Payouts tab
Click on Settlements tab

8. Overview of the settlement-wise payout report
Date filter- you can use this filter to select the date
range as per your requirement
Select the date range for which you want to check the payment
details and click on Apply button.
You can select a maximum of 31 days

9. Overview of the settlement-wise payout report
Click here to view the total amount settled/payout
received from Paytm Mall
Here, you can view the date-wise payments

10. Overview of the settlement-wise payout report
Click on Show Details to view the detailed payment transaction

11. Overview of the settlement-wise payout report
Here you can check the UTR number and the breakup of payout
Note – In case of any issue regarding Commission charged, a request should be raised with Support within 3 months of the order date. Any dispute after this timeline will not be
entertained and the commission charged will be deemed to be final and accepted.

12. Overview of the settlement-wise payout report
Here you can check the order level payout details

13. Overview of the settlement-wise payout report
Click on the icon to download the payout report for
the selected date
If you want to download the individual settlement-wise payment details in the excel format, then follow these steps -
Click on the icon to download the payout report
Two files will be downloaded in the zip format:
a. Merchant payout report
b. Order summary report

14. Overview of the settlement-wise payout report
Click on Download payment details to download the payout of
the selected date filter
If you want to download payments details from a selected date range in the excel format, then follow these steps-
Click on the icon to download the payout report
Two files will be downloaded in the zip format:
a. Merchant payout report
b. Order summary report

15. Overview of the settlement-wise payout report
Here, you can check the amount which is under process and will be credited/debited accordingly in
your account within the upcoming days

16. Overview of the order-wise payout report
Click on Orderwise Payouts
If you want to check your payment details according to the orders, then follow these steps -
Select the required date range

17. Overview of the order-wise payout report
Using search filter you can search your order id and check the payment status

18. Overview of the order-wise payout report
Check the status of the payout

19. Overview of the order-wise payout report
Click on More Details to view the deduction made in the payout

20. Overview of the order-wise payout report
Here you can check the UTR number and the breakup of payout

21. Overview of the order-wise payout report
If you want to download the order-wise payment details in a selected date range in the excel format, then follow these steps -
Click on Download Order Details (New
Format)
An Order-wise payout report will be downloaded in the
File center
Click here to download it in your system

22. Thankseveryone!
For any query, please contact our support team at 7210143437 between 10 am to 9 pm.