This document discusses payment processes, how to check payments, reasons for delays or discrepancies, and how to update bank details on the seller panel. It provides information on:
1. When payments are transferred, which is 2 days after delivery and every Monday, Wednesday and Friday.
2. How to check payments by viewing settlement reports or order details, and downloading payment details.
3. Reasons why payment may be delayed such as recent bank detail changes, bank holidays, or issues that can be resolved by contacting support.
4. How to change bank details by modifying account information and submitting a request with required documents.
1. In this module we will discuss :
1. When is payment transferred?
2. How can you check your payments?
3. Why have you not received payment yet?
4. How can you change bank details via seller panel?
5. Why have you received payment different from expected payout?
Payment lifecycle
2. Once your product is delivered to the customer, payment will be processed
Order received Order processed Order delivered
Payment initiated
When is payment transferred ?
3. 1. Payment initiation takes 2 days to start after delivery of product is completed.
2. It is transferred on the nearest payment transfer day, 2 days after delivery
3. Payout will be reflected in your account within 7 working days of the product delivered.
Payment is transferred 3 times a week Monday, Wednesday & Friday
For example –
Product delivered - 2nd (Tuesday)
Payment released- 5th (Friday)
Nearest payment day 2 days after
delivery being 5th
Example of payment transferred
2.
1.
21
4. Payout reports will be downloaded in zip
file and will consist of the following
reports -
• Payment Transactions report
• Order level detail report
• Packaging adjustments report
• Damage product adjustment report
(Inventory in FC)
Orderwise details for specific date
frames of expected payouts can be
viewed in the following formats:
• Multiple orders detail report of
expected payout
• Expected payout of specific order
Settlements Reports Orderwise Reports
How can you check your payments?
You can check your payments in these two ways-
5. Click on payments tab
Click on settlements
tab
Date filter- you can use
this filter to select date
range as per your
requirement
Overview of settlement wise payout report
1.
3.
4.
1
3
4
If you want to check your payment details according to the payment date then follow these steps-
2
Click on payout2.
6. You can apply the date
filter by selecting the
date range
Overview of settlement wise payout report
3a
3a.
7. Click to view the total
amount settled/
payout received from
Paytm Mall
You can view datewise
payment against the
number of orders
Payments have been
settled against number
of orders–
• Revenue based
• Adjustment based
Click on show details to
view the detailed payment
transaction
Overview of settlement wise payout report
4.
5.
6.
7.
7
6
5
4
8. View your UTR and
date of payment
View your all deduction
in the payout
View your new order
level details &
adjustment level
details
Overview of settlement wise payout report
7a.
7b.
7c.
7a 7b
7c
9. Click on the icon to
download payout report
for selected date
Click on the icon to
download payout report
a) Two files will be
downloaded in
zip format
• Merchant
payout report
• Order summary
report
Overview of settlement wise payout report
8.
9.
9
8
If you want to download individual settlement wise payments details in excel format then follow these
steps-
10. Click on Download
payment details to
download payout of the
selected date filter
Click on the icon to
download payout report
10.
11.
11
10
If you want to download payments details of selected date range in excel format then follow these
steps-
Overview of settlement wise payout report
11. Click on orderwise
Select the required
date frame
Overview of orderwise payout report?
1.
2.
1
2
If you want to check your payments details according to the order then follow these steps-
12. Click on search and you
can apply the item
status filter to view the
order status
3.
3
Overview of orderwise payout report?
13. Check the status of the
payout
Click on more details
to view the deduction
made in the payout
4.
5.
Overview of orderwise payout report?
4
5
14. View the UTR (if paid)
View the deduction
made in the payout
5a.
5b.
5b
5a
6
If you have any query or
issue related to payment
then click on Payment
queries tab
6.
Overview of orderwise payout report?
If you have any issue regarding the payment then you can raise a payment query
16. Here you can check
common FAQs
6b.
6c
6d
6e
6b
Enter description of the
issue
6c.
Click on check box only
if you want a call back
from us
6d.
Click on submit ticket6e.
Overview of orderwise payout report?
17. Click on download
order details
7.
7
8
Click on the icon to
download orderwise
payout report
8.
Overview of orderwise payout report?
If you want to download orderwise payments details of selected date range in excel format then follow
these steps-
18. Why have you not received payment yet?
• Payment against the payout will reflect in the your account within 7 days after delivery of the
product.
• However, there may be occasions when there is a delay in receipt of payment
Account Detail Change
• If there is a recent change in your bank detail , there may be a delay
in your payment.
• You can update it via the Seller Panel.
Bank Holiday
• Bank holidays can lead to delayed payments
• It will be credited in your account on the next business day.
19. How can you change bank details via seller
panel?
Click on Support
Tab
1 1.
20. Click on My Account
How can you change bank details via seller
panel?
2
2.
21. Click on Manage your
account tab
How can you change bank details via seller
panel?
3.
4
3
Click on “Modify Bank
Details” and get your
Bank details changed.
4.
22. Fill all the required
details
Attach an image of
cancelled cheque for
document proof
Click on Submit Ticket
Please record your
ticket number for the
reference
How can you change bank details via seller
panel?
5
6
7
5.
6.
7.
23. Click on “Check Ticket
History” to know the
status of your ticket
How can you change bank details via seller
panel?
8
8.
24. A number of factors can lead to payment different from expected payout:
Why have you received payment different from
expected payout?
Packaging material deduction-
• Packaging material ordered by you
is charged in your upcoming payout
Possible penalties-
• You may have to pay several
penalties sometimes which could
result in different payout
High Logistics-
• Wrong packaging can lead to higher
than expected logistic charges.
• Click here to see packaging
guidelines
High returns-
• If the customer returns the
product, against which you’ve
already received the payment,
then the refund will be deducted
from your next payout
