The Bare Essentials
Copyright © 2012 by C & E Publishing Inc. and Buen Santos
Objectives
At the end of this lesson students will be able to:
Discuss the two major players in the industry.
These are t...
The Global Hotelier
• Basic Competencies:
– Self Management Competency
– Communication Competency
– Multicultural Competen...
The Global Hotelier
• Self – management Competency
– Self-awareness & development
– Responsible and take effort in
advance...
The Global Hotelier
• Communication Competency
– Adapt with communication skills
especially foreign languages
Copyright © ...
The Global Hotelier
• Multi-cultural Competency
– Understand culture and
backgrounds
– Understand the universal verbal
and...
The Global Hotelier
• Teamwork Competency
– Hoteliers are team players
Copyright © 2012 by C & E Publishing Inc. and Buen ...
The Global Hotelier
• Competencies of the Manager:
– Human Relations Competencies
– Strategic Competencies
Copyright © 201...
The Global Hotelier
• Human Relations Competencies
– Know how to coach, counsel, and
facilitate
– Mentoring, coaching, and...
The Global Hotelier
• Strategic Competencies
– Underlying knowledge and
understanding of the organization
and the industry...
The Global Traveler
• Technology Driven
• Budget Conscious
• Detailed Oriented
• Youthful Travelers
Copyright © 2012 by C ...
Product Knowledge
• What are the products of the
hotel?
• The basic product knowledge of
the hotel includes:
– Revenue and...
Product Knowledge
• Revenue Centers
– Rooms Department
– Food and Beverage Department
– Other Departments
Copyright © 2012...
Product Knowledge
• Cost Centers
– Marketing Department
– Engineering Department
– Accounting Department
– Human Resources...
Product Knowledge
• Hotel Operational Cycle
Copyright © 2012 by C & E Publishing Inc. and Buen Santos
Pre-Arrival
Arrival
...
Product Knowledge
• Guest Room Types
– Single room – designed for single
traveler
– Double room – 2 double beds
(54x75 in ...
Product Knowledge
• Guest Room Types
– Single room – designed for single
traveler
– Double room – 2 double beds
(54x75 in ...
Management Contract
• Operational control of an
enterprise is bestowed by
contract to a separate enterprise
that provides ...
Management Contract
• Responsibilities involve the
following:
– Technical operation of production
facility
– Management of...
Time sharing Concept
• Right to use a property
– Typically a resort room, in which
multiple parties have rights, such as
r...
Time sharing Concept
• Types of Time shares
– Fixed week
– Floating week
– Point of Programs
Copyright © 2012 by C & E Pub...
Upcoming SlideShare
Loading in …5
×

Chapter 2 bare essentials

1,579 views

Published on

Hotel Industry

Published in: Travel, Business, Education
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
1,579
On SlideShare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
46
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide
  • The term hospitality is derived from the French word hospice. A famous hospice was the Hospice du Beaune in Beaune, France. This was a long-term hospital support through the generosity of the wealthy. When people are traveling it is nice for businesses providing service provide them with hospitality.
  • During the Greek and Roman era people began to travel. Romans were famous for an extensive network of organized travel routes (highways). This lead to a development of business travel. Once the fall of the Roman Empire these routes fell into disrepair and became quite dangerous to use. Prior to the Medieval Period this was known as the dark ages. Very few people traveled and those who did, did so a great risks. As we approach the medieval period, business people who operated housing for travelers were considered crooks and were not held in high regard. In early day the Code of Hammurani made it illegal for landowners to charge for extra rooms in their homes. Penalty for charging travelers to use their homes was execution. The people who operated inns during this time were often retired gladiators that were used for slumming (prostitution) and drinking. These houses of sin were unsanitary and carried a bad reputation.
  • During the Greek and Roman era people began to travel. Romans were famous for an extensive network of organized travel routes (highways). This lead to a development of business travel. Once the fall of the Roman Empire these routes fell into disrepair and became quite dangerous to use. Prior to the Medieval Period this was known as the dark ages. Very few people traveled and those who did, did so a great risks. As we approach the medieval period, business people who operated housing for travelers were considered crooks and were not held in high regard. In early day the Code of Hammurani made it illegal for landowners to charge for extra rooms in their homes. Penalty for charging travelers to use their homes was execution. The people who operated inns during this time were often retired gladiators that were used for slumming (prostitution) and drinking. These houses of sin were unsanitary and carried a bad reputation.
  • During the Greek and Roman era people began to travel. Romans were famous for an extensive network of organized travel routes (highways). This lead to a development of business travel. Once the fall of the Roman Empire these routes fell into disrepair and became quite dangerous to use. Prior to the Medieval Period this was known as the dark ages. Very few people traveled and those who did, did so a great risks. As we approach the medieval period, business people who operated housing for travelers were considered crooks and were not held in high regard. In early day the Code of Hammurani made it illegal for landowners to charge for extra rooms in their homes. Penalty for charging travelers to use their homes was execution. The people who operated inns during this time were often retired gladiators that were used for slumming (prostitution) and drinking. These houses of sin were unsanitary and carried a bad reputation.
  • During the Greek and Roman era people began to travel. Romans were famous for an extensive network of organized travel routes (highways). This lead to a development of business travel. Once the fall of the Roman Empire these routes fell into disrepair and became quite dangerous to use. Prior to the Medieval Period this was known as the dark ages. Very few people traveled and those who did, did so a great risks. As we approach the medieval period, business people who operated housing for travelers were considered crooks and were not held in high regard. In early day the Code of Hammurani made it illegal for landowners to charge for extra rooms in their homes. Penalty for charging travelers to use their homes was execution. The people who operated inns during this time were often retired gladiators that were used for slumming (prostitution) and drinking. These houses of sin were unsanitary and carried a bad reputation.
  • During the Greek and Roman era people began to travel. Romans were famous for an extensive network of organized travel routes (highways). This lead to a development of business travel. Once the fall of the Roman Empire these routes fell into disrepair and became quite dangerous to use. Prior to the Medieval Period this was known as the dark ages. Very few people traveled and those who did, did so a great risks. As we approach the medieval period, business people who operated housing for travelers were considered crooks and were not held in high regard. In early day the Code of Hammurani made it illegal for landowners to charge for extra rooms in their homes. Penalty for charging travelers to use their homes was execution. The people who operated inns during this time were often retired gladiators that were used for slumming (prostitution) and drinking. These houses of sin were unsanitary and carried a bad reputation.
  • During the Greek and Roman era people began to travel. Romans were famous for an extensive network of organized travel routes (highways). This lead to a development of business travel. Once the fall of the Roman Empire these routes fell into disrepair and became quite dangerous to use. Prior to the Medieval Period this was known as the dark ages. Very few people traveled and those who did, did so a great risks. As we approach the medieval period, business people who operated housing for travelers were considered crooks and were not held in high regard. In early day the Code of Hammurani made it illegal for landowners to charge for extra rooms in their homes. Penalty for charging travelers to use their homes was execution. The people who operated inns during this time were often retired gladiators that were used for slumming (prostitution) and drinking. These houses of sin were unsanitary and carried a bad reputation.
  • During the Greek and Roman era people began to travel. Romans were famous for an extensive network of organized travel routes (highways). This lead to a development of business travel. Once the fall of the Roman Empire these routes fell into disrepair and became quite dangerous to use. Prior to the Medieval Period this was known as the dark ages. Very few people traveled and those who did, did so a great risks. As we approach the medieval period, business people who operated housing for travelers were considered crooks and were not held in high regard. In early day the Code of Hammurani made it illegal for landowners to charge for extra rooms in their homes. Penalty for charging travelers to use their homes was execution. The people who operated inns during this time were often retired gladiators that were used for slumming (prostitution) and drinking. These houses of sin were unsanitary and carried a bad reputation.
  • During the Greek and Roman era people began to travel. Romans were famous for an extensive network of organized travel routes (highways). This lead to a development of business travel. Once the fall of the Roman Empire these routes fell into disrepair and became quite dangerous to use. Prior to the Medieval Period this was known as the dark ages. Very few people traveled and those who did, did so a great risks. As we approach the medieval period, business people who operated housing for travelers were considered crooks and were not held in high regard. In early day the Code of Hammurani made it illegal for landowners to charge for extra rooms in their homes. Penalty for charging travelers to use their homes was execution. The people who operated inns during this time were often retired gladiators that were used for slumming (prostitution) and drinking. These houses of sin were unsanitary and carried a bad reputation.
  • During the Greek and Roman era people began to travel. Romans were famous for an extensive network of organized travel routes (highways). This lead to a development of business travel. Once the fall of the Roman Empire these routes fell into disrepair and became quite dangerous to use. Prior to the Medieval Period this was known as the dark ages. Very few people traveled and those who did, did so a great risks. As we approach the medieval period, business people who operated housing for travelers were considered crooks and were not held in high regard. In early day the Code of Hammurani made it illegal for landowners to charge for extra rooms in their homes. Penalty for charging travelers to use their homes was execution. The people who operated inns during this time were often retired gladiators that were used for slumming (prostitution) and drinking. These houses of sin were unsanitary and carried a bad reputation.
  • During the Greek and Roman era people began to travel. Romans were famous for an extensive network of organized travel routes (highways). This lead to a development of business travel. Once the fall of the Roman Empire these routes fell into disrepair and became quite dangerous to use. Prior to the Medieval Period this was known as the dark ages. Very few people traveled and those who did, did so a great risks. As we approach the medieval period, business people who operated housing for travelers were considered crooks and were not held in high regard. In early day the Code of Hammurani made it illegal for landowners to charge for extra rooms in their homes. Penalty for charging travelers to use their homes was execution. The people who operated inns during this time were often retired gladiators that were used for slumming (prostitution) and drinking. These houses of sin were unsanitary and carried a bad reputation.
  • During the Greek and Roman era people began to travel. Romans were famous for an extensive network of organized travel routes (highways). This lead to a development of business travel. Once the fall of the Roman Empire these routes fell into disrepair and became quite dangerous to use. Prior to the Medieval Period this was known as the dark ages. Very few people traveled and those who did, did so a great risks. As we approach the medieval period, business people who operated housing for travelers were considered crooks and were not held in high regard. In early day the Code of Hammurani made it illegal for landowners to charge for extra rooms in their homes. Penalty for charging travelers to use their homes was execution. The people who operated inns during this time were often retired gladiators that were used for slumming (prostitution) and drinking. These houses of sin were unsanitary and carried a bad reputation.
  • During the Greek and Roman era people began to travel. Romans were famous for an extensive network of organized travel routes (highways). This lead to a development of business travel. Once the fall of the Roman Empire these routes fell into disrepair and became quite dangerous to use. Prior to the Medieval Period this was known as the dark ages. Very few people traveled and those who did, did so a great risks. As we approach the medieval period, business people who operated housing for travelers were considered crooks and were not held in high regard. In early day the Code of Hammurani made it illegal for landowners to charge for extra rooms in their homes. Penalty for charging travelers to use their homes was execution. The people who operated inns during this time were often retired gladiators that were used for slumming (prostitution) and drinking. These houses of sin were unsanitary and carried a bad reputation.
  • During the Greek and Roman era people began to travel. Romans were famous for an extensive network of organized travel routes (highways). This lead to a development of business travel. Once the fall of the Roman Empire these routes fell into disrepair and became quite dangerous to use. Prior to the Medieval Period this was known as the dark ages. Very few people traveled and those who did, did so a great risks. As we approach the medieval period, business people who operated housing for travelers were considered crooks and were not held in high regard. In early day the Code of Hammurani made it illegal for landowners to charge for extra rooms in their homes. Penalty for charging travelers to use their homes was execution. The people who operated inns during this time were often retired gladiators that were used for slumming (prostitution) and drinking. These houses of sin were unsanitary and carried a bad reputation.
  • During the Greek and Roman era people began to travel. Romans were famous for an extensive network of organized travel routes (highways). This lead to a development of business travel. Once the fall of the Roman Empire these routes fell into disrepair and became quite dangerous to use. Prior to the Medieval Period this was known as the dark ages. Very few people traveled and those who did, did so a great risks. As we approach the medieval period, business people who operated housing for travelers were considered crooks and were not held in high regard. In early day the Code of Hammurani made it illegal for landowners to charge for extra rooms in their homes. Penalty for charging travelers to use their homes was execution. The people who operated inns during this time were often retired gladiators that were used for slumming (prostitution) and drinking. These houses of sin were unsanitary and carried a bad reputation.
  • During the Greek and Roman era people began to travel. Romans were famous for an extensive network of organized travel routes (highways). This lead to a development of business travel. Once the fall of the Roman Empire these routes fell into disrepair and became quite dangerous to use. Prior to the Medieval Period this was known as the dark ages. Very few people traveled and those who did, did so a great risks. As we approach the medieval period, business people who operated housing for travelers were considered crooks and were not held in high regard. In early day the Code of Hammurani made it illegal for landowners to charge for extra rooms in their homes. Penalty for charging travelers to use their homes was execution. The people who operated inns during this time were often retired gladiators that were used for slumming (prostitution) and drinking. These houses of sin were unsanitary and carried a bad reputation.
  • During the Greek and Roman era people began to travel. Romans were famous for an extensive network of organized travel routes (highways). This lead to a development of business travel. Once the fall of the Roman Empire these routes fell into disrepair and became quite dangerous to use. Prior to the Medieval Period this was known as the dark ages. Very few people traveled and those who did, did so a great risks. As we approach the medieval period, business people who operated housing for travelers were considered crooks and were not held in high regard. In early day the Code of Hammurani made it illegal for landowners to charge for extra rooms in their homes. Penalty for charging travelers to use their homes was execution. The people who operated inns during this time were often retired gladiators that were used for slumming (prostitution) and drinking. These houses of sin were unsanitary and carried a bad reputation.
  • During the Greek and Roman era people began to travel. Romans were famous for an extensive network of organized travel routes (highways). This lead to a development of business travel. Once the fall of the Roman Empire these routes fell into disrepair and became quite dangerous to use. Prior to the Medieval Period this was known as the dark ages. Very few people traveled and those who did, did so a great risks. As we approach the medieval period, business people who operated housing for travelers were considered crooks and were not held in high regard. In early day the Code of Hammurani made it illegal for landowners to charge for extra rooms in their homes. Penalty for charging travelers to use their homes was execution. The people who operated inns during this time were often retired gladiators that were used for slumming (prostitution) and drinking. These houses of sin were unsanitary and carried a bad reputation.
  • During the Greek and Roman era people began to travel. Romans were famous for an extensive network of organized travel routes (highways). This lead to a development of business travel. Once the fall of the Roman Empire these routes fell into disrepair and became quite dangerous to use. Prior to the Medieval Period this was known as the dark ages. Very few people traveled and those who did, did so a great risks. As we approach the medieval period, business people who operated housing for travelers were considered crooks and were not held in high regard. In early day the Code of Hammurani made it illegal for landowners to charge for extra rooms in their homes. Penalty for charging travelers to use their homes was execution. The people who operated inns during this time were often retired gladiators that were used for slumming (prostitution) and drinking. These houses of sin were unsanitary and carried a bad reputation.
  • Chapter 2 bare essentials

    1. 1. The Bare Essentials Copyright © 2012 by C & E Publishing Inc. and Buen Santos
    2. 2. Objectives At the end of this lesson students will be able to: Discuss the two major players in the industry. These are the global hotelier and the hotel guests. Identify and explain the interrelationship of various departments in the hotel. Discuss the hotel operating cycle essential in prioritizing tasks. Describe the revenue and cost centers of hotels. Copyright © 2012 by C & E Publishing Inc. and Buen Santos
    3. 3. The Global Hotelier • Basic Competencies: – Self Management Competency – Communication Competency – Multicultural Competency – Teamwork Competency Copyright © 2012 by C & E Publishing Inc. and Buen Santos
    4. 4. The Global Hotelier • Self – management Competency – Self-awareness & development – Responsible and take effort in advancement – Balance work life – High persona of integrity Copyright © 2012 by C & E Publishing Inc. and Buen Santos
    5. 5. The Global Hotelier • Communication Competency – Adapt with communication skills especially foreign languages Copyright © 2012 by C & E Publishing Inc. and Buen Santos
    6. 6. The Global Hotelier • Multi-cultural Competency – Understand culture and backgrounds – Understand the universal verbal and non-verbal communication Copyright © 2012 by C & E Publishing Inc. and Buen Santos
    7. 7. The Global Hotelier • Teamwork Competency – Hoteliers are team players Copyright © 2012 by C & E Publishing Inc. and Buen Santos
    8. 8. The Global Hotelier • Competencies of the Manager: – Human Relations Competencies – Strategic Competencies Copyright © 2012 by C & E Publishing Inc. and Buen Santos
    9. 9. The Global Hotelier • Human Relations Competencies – Know how to coach, counsel, and facilitate – Mentoring, coaching, and counseling would create to human relations competencies Copyright © 2012 by C & E Publishing Inc. and Buen Santos
    10. 10. The Global Hotelier • Strategic Competencies – Underlying knowledge and understanding of the organization and the industry – Give an objective approach Copyright © 2012 by C & E Publishing Inc. and Buen Santos
    11. 11. The Global Traveler • Technology Driven • Budget Conscious • Detailed Oriented • Youthful Travelers Copyright © 2012 by C & E Publishing Inc. and Buen Santos
    12. 12. Product Knowledge • What are the products of the hotel? • The basic product knowledge of the hotel includes: – Revenue and Cost Centers – Hotel Operating Cycle – Guest Room Types Copyright © 2012 by C & E Publishing Inc. and Buen Santos
    13. 13. Product Knowledge • Revenue Centers – Rooms Department – Food and Beverage Department – Other Departments Copyright © 2012 by C & E Publishing Inc. and Buen Santos
    14. 14. Product Knowledge • Cost Centers – Marketing Department – Engineering Department – Accounting Department – Human Resources Department – Security – Sales and Marketing Department – Administration or Executive Office Copyright © 2012 by C & E Publishing Inc. and Buen Santos
    15. 15. Product Knowledge • Hotel Operational Cycle Copyright © 2012 by C & E Publishing Inc. and Buen Santos Pre-Arrival Arrival In-Stay Departure PostDeparture
    16. 16. Product Knowledge • Guest Room Types – Single room – designed for single traveler – Double room – 2 double beds (54x75 in or 137x191 cm) – Twin room – 2 single beds (39x75in or 97x191 cm) – Suite room – complete room. Mostly expensive room in the hotel. Copyright © 2012 by C & E Publishing Inc. and Buen Santos
    17. 17. Product Knowledge • Guest Room Types – Single room – designed for single traveler – Double room – 2 double beds (54x75 in or 137x191 cm) – Twin room – 2 single beds (39x75in or 97x191 cm) – Suite room – complete room. Mostly expensive room in the hotel. Copyright © 2012 by C & E Publishing Inc. and Buen Santos
    18. 18. Management Contract • Operational control of an enterprise is bestowed by contract to a separate enterprise that provides managerial services for a fee. • It covers: – Selling - Managing – Actual handling - Controlling Copyright © 2012 by C & E Publishing Inc. and Buen Santos
    19. 19. Management Contract • Responsibilities involve the following: – Technical operation of production facility – Management of personnel – Accounting – Marketing services – Training – Other relevant functions Copyright © 2012 by C & E Publishing Inc. and Buen Santos
    20. 20. Time sharing Concept • Right to use a property – Typically a resort room, in which multiple parties have rights, such as right-to-use • Future purchase intended for future vacations at today’s prices. Copyright © 2012 by C & E Publishing Inc. and Buen Santos
    21. 21. Time sharing Concept • Types of Time shares – Fixed week – Floating week – Point of Programs Copyright © 2012 by C & E Publishing Inc. and Buen Santos

    ×