This document discusses hotel reservations, sources of reservations, and types of reservations. It covers the reservation process, common reservation terms, the main sources that provide reservations including tour operators, travel agents, airlines, and individual travelers, and types of reservations such as confirmed reservations, non-confirmed reservations, and group reservations. Key points covered include the commission structure for travel agents, requirements for partnerships with agents, and classification of reservation sources and types.
The guest cycle describes the activities that each guest passes by from the moment he/she calls to make a reservation inquiry till he/she departs from the hotel.
Introduction to Reservations Department
Role of Reservations
Modes of Reservation
Sources of Reservation
Types of Reservation
Amendment Policy
Cancellation Policy
The guest cycle describes the activities that each guest passes by from the moment he/she calls to make a reservation inquiry till he/she departs from the hotel.
Introduction to Reservations Department
Role of Reservations
Modes of Reservation
Sources of Reservation
Types of Reservation
Amendment Policy
Cancellation Policy
PPT for students of 2nd semester of hotel management, it gives a brief but adequate understanding of the concepts related to Guest Cycle in modern hotels.
Importance of guest cycle (Various stages, sectional staff in contact during each stage), Modes and sources of reservation, Procedure for taking reservations (Reservation form, conventional chart, density chart, booking diary with their detailed working and formats), Computerized system (CRS, Instant reservations), Types of reservation (guaranteed, confirmed, groups, FIT), Procedure for amendments, cancellation and overbooking
Session on Front office Operations; Reservation Form, Group Reservation ,cancelation Process, confirmation, Arrival, Reception and check in, check out Process.
PPT for students of 2nd semester of hotel management, it gives a brief but adequate understanding of the concepts related to Guest Cycle in modern hotels.
Importance of guest cycle (Various stages, sectional staff in contact during each stage), Modes and sources of reservation, Procedure for taking reservations (Reservation form, conventional chart, density chart, booking diary with their detailed working and formats), Computerized system (CRS, Instant reservations), Types of reservation (guaranteed, confirmed, groups, FIT), Procedure for amendments, cancellation and overbooking
Session on Front office Operations; Reservation Form, Group Reservation ,cancelation Process, confirmation, Arrival, Reception and check in, check out Process.
Reservation in the hotel industry is defined as ‘blocking a particular type of guest room (e.g., single room, double room, deluxe room, executive room, suite, etc.), for a definite duration of time (i.e., number of days of stay), for a particular guest’.
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Outlined information of Hotel front office reservation system and the advantages of reservation. Beginners can understand the front office reservation procedure and the types of booking
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Dr. BMN College of Home Science
NAAC Accredited ‘A+’ Grade CGPA 3.69/4
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2. • Reservation is the process of booking a room prior to the
arrival of a guest so that the room is available at the time
the guest checks in.
• Earlier, a reservation agent acted as a booking clerk who
would check whether rooms were available and
confirmed the reservation if they were.
• The reservation department is the nerve centre for room
revenues and profitability.
3. • Allowances
• Amendments
• Cancellations
• Check in
• Confirmation
• Double occupancy
• Group
• Guaranteed booking
• Guest
• Forecast
• Free sale
• FIT
• GIT
• Lay over
• On request
• Overbooking
• Pox
• Revision
• Room availability
• Room blocking
4. • Room night
• Sale
• Sold out
• Single occupancy
• Waitlist
5. A ‘source’ is classified as any individual or body that
actually pays a hotel for its services. A reservation agent
ahs a large market from which he/she receives
reservations. The principle sources of reservations are:
1. TOUR OPERATORS
6. 2. TRAVEL AGENTS
Hotels usually follow the following practice in dealing with
travel agents:
Give 10% commission on rooms
Give commission on boarding and lodging charges for
bookings on an American Plan
Give the commission on room only for bookings on
European Plan
Commission is payable for the entire day of the guest
unto a maximum of 21 days
Commission is payable on the rack rate. However, if
discounts are given on room charges the hotel has the
right to deny the commission
7. Hotels planning a partnership with travel agents are
obliged to fill any questionnaire submitted by the travel
agent
Either party cannot place a condition to advertise each
other. The partnership a purely on a relationship basis.
Travel agents are forbidden to quote rates in excess of
rates agreed upon
Travel agents must get at least one month notice before
a revision of room tariffs
Hotels agree to give one complimentary room to a
bonafide tour leader for a group comprising 15 members
and above. A discount of 50% is given to the tour leader
of the group is less than 15 but more than 10 members
Should a hotel not be able to give the room negotiated, it
is obliged to give a superior room at the rate of the
original booking. If an inferior room is given, then the
lower price is charged
8. • Hotels operating on European Plan only, may accept
bookings on American Plan provided it is a group booking
of 15 persons or more.
12. 6. FREE INDIVIDUAL TRAVELLERS (FIT’s)
They provide the bread and butter of the business on
a regular basis.
FIT’s are guests who book their rooms directly with
the hotels
Hotels try to get their repeat business through
recognition programs and by maintaining guest
history records
FIT’s are now becoming greater source of business
because of all information available on web
17. • NON CONFIRMED RESERVATIONS
Non confirmed reservations are those who have
not secured their room bookings in writing or by
other instruments.
Such guests have to wait for the check out time at
12 noon to secure a room.
A no show would be the best opportunity for the
guest to secure a room around the cancellation
hour of 4 pm.
18. •GROUP RESERVATIONS
Groups may be classified as:
Tour groups, convention groups, participants of
seminar or training program, political
delegations, performing artists, military troops,
fashion show organizers and models, reunions,
sports teams and delegations, airline crews,
Government delegations etc.