George Kaiser Michael is an experienced hotel manager from Egypt seeking new opportunities. He has over 15 years of experience in rooms management and front office roles. Most recently, he served as the Rooms Division Manager at the 5-star Amwaj Blue Beach Soma Bay resort in Hurghada, Egypt from 2014 to present. He has also held front office management roles at several other large 5-star resorts in Egypt. Michael has a bachelor's degree in hotels and tourism and is proficient in English, Arabic, and basic Russian.

1. George Kaiser Michael
Personal E- mail: gkaysar@hotmail.com
Skype: George-kaiser
Tel: 002-012-23385122 /002-02 2257-6332
Education:
Bachelor of Hotels and Tourism 1996
Personal Data:
Date of Birth : September 4, 1974.
Social status : Married (no children)
Nationality : Egyptian
Core competencies include:
Hotel operation / Front Office and Reservation / Yielding / Sales and Marketing / Revenue Growth /Pre-Opening
/Opening / First Class Guest Service / Banqueting
Jan 2014 Till present Amwaj Blue Beach Soma Bay 371 Rooms (Hurghada- Soma Bay)5*
Rooms Division Manager
 Responsible for managing all Rooms Division’s operations (front desk,
housekeeping, concierge, guest transportation, guest relations).
 Leading and recruiting multinational staff members according to the company
standards
 Setting a new operational standards according to the company Policy
 Created and implemented procedures that improved departmental
performance.
 Create new concept of rooms to increase average room rate.
 Implement the company new project (Guest Service Center) ,vision, policy
and procedures
 Reviewing and checking the hotel reviews on trip advisor and holiday check
to develop the weak areas.
 Provide the daily and monthlyreports of the division to the General Manager.
 Ensure the standard image in all areas of the Hotel.
 Working and communicating with department head to insure guest
satisfaction
 Maintain close relation with major tour operators.
AUG 11 till SEPT 13 Tropitel Sahl Hasheesh 560 rooms (Hurghada-Egypt) 5*
Front Office Manager (Pre-opening)
www.tropitelhotels.com
 Joining the pre-opening team to set all instillations & preparations for opening.
 Selecting & recruiting potential FO, reservation, guest relation & bell men staff.
 Reporting directly to the general manager
 In charge of the front of the house operation while the General manager is on
vacation
 Lowest Percentage in staff turnover during the preopening phase
 Monitoring any city ledgers or pending amounts to avoid exceeding the credit
time limit.
 Stressing in up-selling through individual Reservation received or upgrading guest
rooms upon arrival
 Motivating, training and developing the performance of the staff.
 Creating rates structure for all hotel services.
 Creating guest questionnaire and analyze chart to determine the strength and
weakness of each department
 Handling all guest complaints and ensure guest satisfaction
 Sustain a consistent TOP rating for Trip Advisor

2. MAR 08 till Dec 10 Pyramisa Sahl Hasheesh 850 rooms (Hurghada - Egypt) 5*
Front Office Manager
www.pyramisaegypt.com
 Increase volume of sales and revenue whenever possible and makes every effort
to control and reduce expenditures and wastage.
 Monitoring the department profit and loss
 Making sure that all guest ledgers and room bills are correct and accurate all the
time. Accordingly preventing any miss charging for all hotel guests and accounts.
 Responsible for following hotel credit policy in order to prevent any skippers or
any losses while collecting direct payment bills.
 Responsible for having strict controls for all front office data in order to have
accurate statistics and figures.
 Coordinating with House Keeping and Engineering Departments all related
matters like arrivals, special requests, departures, room transfers, discrepancies
and out of order rooms.
MAR 07 till MAR 08 Steigenberger Al Dau Beach Hotel 388 rooms (Hurghada- Egypt) 5*
Sales Manager based in Hurghada (Opening Team):
www.steigenbergeraldaubeach.com
JUNE 97 till MAR 07 Starwood Hotels Egypt
www.starwoodhotels.com
 Sheraton Montazah Hotel 400 rooms (Alexandria) 5*.
Assistant Sales Manager - Sales Manager (Corporate Segment) MAY 03 till MAR 07
 El Gezirah Sheraton Hotel 450 rooms (Cairo) 5*.
Sales Executive -Assistant Sales Manager (Corporate Segment) JUL 2000 till MAY 03
 Sheraton Soma Bay Hotel 380 rooms (Hurghada) 5*.
Sales Executive (Corporate & Travel Segment) July 99 till July 2000
 Sheraton Heliopolis Hotel 600 rooms (Cairo) 5*.
Receptionist- Group coordinator JUN 97 till JUL 99
Training Courses:
Hospitality Leadership Skills Development (Amwaj Hotels and Resort)
Marketing is everybody’s Job (Tropitel Sahl Hasheesh)
Train the Trainer (Tropitel Sahl Hasheesh)
Motivating for getting better achievements (Sheraton Montazah)
Time management Skills (Sheraton Montazah)
Supervisory skills (Sheraton Montazah)
Presentation Skills (Sheraton El Gezirah)
Negotiation Skills (Sheraton El Gezirah)
Customer Focus Selling Skills (Sheraton Heliopolis)
Achieving Guest Service Excellence (Sheraton Heliopolis)
Education
BA Degree 1996 Hotel and Tourism
PC Skills:
Win Word, Excel, power point, Internet Analysis, Fidelio V8, Opera and Comsys.
Languages:
Arabic
English
Basic Russian

3. References:
1- Mr. Giovanni Merello ( Direct Manager in Amwaj)
General Manager
Amwaj Blue Beach Soma Bay
gbmerello@hotmail.com
gbmerello@gmail.com
Tel: 0039 3429897446
2- Mr. Magdy Ghareeb
Area Director Of HR
Amwaj Blue Beach Soma Bay
Tel: 002 01025148811
3- Mr. Yousry Ali ( Direct Manager in Tropitel)
General Manager
Tropitel Sahl Hasheesh
Yousry.ali@yahoo.com
Tel: 002 01001117899
4- Mr. Khaled Fawzy ( Direct Manager in Pyramisa Sahl Hasheesh)
Director of operation
Best western international Asia and Middle East head office
www.linkedin.com/pub/khalid-ragab/0/244/741
khalid_ragab@yahoo.com
Tel: +201005558885
5- Mr. Karim Boushra Tadros (Direct Manager in Steigenberger Al Dau)
COO Tropicana Hotel Group
www.linkedin.com/pub/karim-boushra-tadros/14/519/74
kboushra@yahoo.com
Tel: 002 0100 1231242
6- Mr. Said Lotfy ( Direct Manager in Sheraton)
General Manager
Starwood Hotels
Tel: 002 0122 7777742