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Elham Selim CV - NOV 16
- 1. ELHAM SELIM PAGE1 of 4 UPDATED NOV 2016 PERSONAL DATA Full Name Date of Birth Address Phone E-mail Marital Status Elham Abdel Alim Ibrahim Selim January 10th, 1969 Current Residency: Hurghada, Moubarak 2 Building 48 – Appt. 42 Cairo: 103, El Eebaq St., Roxi - Heliopolis +2 0122 326 84 18 / +2 065 344 8225 +2 02 2240 70 60 Elhamselim4@gmail.com Married – No Children EXPERIENCES & CARRIER HISTORY May 2014 February 2016 Director of Sales & Marketing Harmony Makadi Bay Hotel & Resort 552 Rooms / Makadi Bay Hurghada, Red Sea December 2012 Oct 2013 Director of Sales & Marketing La Residence Des Cascades Golf, Spa & Thalasso Resort 250 Deluxe rooms & suites Soma Bay August 2009 November 2012 Director of Sales & Marketing Sonesta International Hotel Corporation Sonesta Pharaoh Beach Resort ***** 360 rooms / Hurghada, Red Sea January 2008 July 2009 Assistant Regional Director of Sales & Marketing Sol Meliá Hotels & Resorts – Egypt - Meliá Sinai Hotel***** (197 rooms) - Sol Sharm Hotel**** (214 rooms) - Sol Cyrene Hotel**** (207 room) - Sol Verginia Hotel**** (156 rooms) - Meliá Sharm***** (438 rooms) opening Nov. 2009 August 2007 December 2007 Director of Sales & Marketing Sol Meliá Hotels & Resorts – Egypt Meliá Pharaoh Hotel***** (360 rooms / Hurghada, Red Sea) September 2005 July 2007 Assistant Director of Sales & Marketing Sol Meliá Hotels & Resorts – Egypt Meliá Pharaoh Hotel***** (360 rooms / Hurghada, Red Sea) N.B.: Completely in charge of the Sales and Marketing Department as of January 2006 September 2004 September 2005 Senior Sales Manager Sol Meliá Hotels & Resorts – Egypt Meliá Pharaoh Hotel***** (360 rooms)
- 2. ELHAM SELIM PAGE2 of 4 UPDATED NOV 2016 August 2003 September 2004 Sales Manager Sol Meliá Hotels & Resorts – Egypt Meliá Pharaoh Hotel (HRG) & Sol Sharm Hotel (SSH) November 2000 August 2003 Contracting Manager In charge of Administration Department Scandia Egyptian Travel Group Travel Agent – Scandinavian Market December 1998 November 2000 Personal Assistant To the Director of Operations – Egypt Hostmark Hotels & Resorts Management January 1997 December 1998 Office Manager Regional Sales & Marketing Office Swiss Inn Hotels International January 1991 April 1995 Front Office Supervisor Cairo Sheraton Hotel Casino & Tower In Charge of Reservation Department August 1988 January 1991 Front Office Agent Cairo Sheraton Hotel Casino & Tower PROFESSION SKILLS & BASIC RESPONSIBILITIES - Produces the annual Business Plan in conjunction with General Manager and other Hotel Management. - Produces, implements and monitors action plans to ensure Business Plan objectives are achieved. - Develops the annual Marketing Plan as per corporate guidelines including marketing activities and corresponding budgets aiming to achieve the hotel’s business plan. - Analyses current and potential markets/trends, co-ordinates all activities to maintain and increase revenue through added business volume and increased rates. - Procures new and repeat business for the hotel by monitoring contact with airlines, travel agencies, commercial accounts, private clubs & professional associations within national & international markets. - Maintains contact with planners, corporate accounts, incentive buyers, airlines and wholesalers, through personal sales calls, telephone contacts and written communications. - Creates and implements special programs to achieve greater productivity through: Increasing average rate Increasing occupancy Increasing business volume during difficult periods Increasing local food and beverage banqueting sales - Monitors new accounts and monthly productivities and report back. - Ensures the hotel is represented as an active member of the local community through association membership and social media different channels. - Directs all sales activities for Sales team members to ensure they meet the goals of the Revenue Plan. - Conducts weekly reviews of sales team activities to ensure targets and sales objectives are being met. - Meets with guests from major producers/organizers of big events staying in the hotel to ensure guest satisfaction. - Review the daily business levels, anticipate critical situations and plan effective solutions in conjunction with the department heads, to best expedite these situations. - Produces monthly Sales Report and forecasts. - Organizes and attends major sales/PR related functions within the hotel. - Establishes and continuously updates mailing lists. - Attend yearly planned international Trade Shows, Travel Fair and conducts Sales Blitzes, every year in the local market. - To demonstrate the “12-Service Excellence Basics” and ensures the whole of the Sales & Marketing department continually follows the same. - Keeps updated with new products in the market.
- 3. ELHAM SELIM PAGE3 of 4 UPDATED NOV 2016 TRAVELING EXPERIENCE - Attended Trade Shows: MITT – Moscow: 2004 / 2005 / 2006 / 2007 / 2008 / 2009 / 2010 / 2011 / 2012 / 2013 / 2014 / 2015 Leisure – Moscow: 2003/ 2004/ 2005/ 2006/ 2007 / 2008 / 2009/ 2010 / 2011 / 2012 / 2013 / 2014 / 2015 WTM – London: 2006 / 2007 / 2009 / 2010 / 2011 / 2012 / 2013 / 2014 / 2015 Utrecht Vacation – Amsterdam: 2006 / 2007 Fitur – Madrid: 2005 / 2006 / 2007 / 2008 BIT – Milan: 2006 / 2007 / 2008 / 2010 ITB – Berlin: 2007 / 2008 / 2010 / 2011 / 2012 / 2013 / 2014 / 2015 Matka Travel Fair – Helsinki: 2010 TT – Warsaw – Poland: 2014 - Conducted Sales Trips: 2015: Der Touristik Brochure Presentation & Exhibition – Hamburg 2014: Sun & Fun Road Show Brochure Presentation – Poland Tunis 2007 (regional S&M training) Madrid 2007 (training at the head office in Spain on reporting system) TRAINING & PRIVATE COURSES 1988 English Language Course Sadat Academy – Maadi 1996 Ticketing Course – Basic / Advanced / Automated Egypt Air 1997 Ticketing Training Course – Practical 6 Months – Misr Travel 1997 Fidelio (Hotel Management System) Front office & back office package 1999 Full training in hotel’s accounting department “American Accounting System” (credit, income auditor, accounts payable and general cashier) – Howard Johnson Resort managed by Hostmark Hotels & Resorts. 2001 Marketing Techniques. 2003 Guest relation training. 2003 Handling Complaints Workshop. Motivating Staff / Train the trainer. Pro- Active leadership skills. 2004 Quality control and guest satisfaction complete training program (Sol Meliá International Program, implemented in 370 properties worldwide).
- 4. ELHAM SELIM PAGE4 of 4 UPDATED NOV 2016 EDUCATIONAL BACKGROUND 1988 Diploma of Tourism & Hotels Management Helwan University Institute of Tourism and Hotels (Degree of Graduation: Very Good) 1985 Maadi Secondary Language School TECHNICAL SKILLS - Computer skills WinWord (English & Arabic) Excel Power point Adob photo shop Surveys and Internet researches - Fidelio (Property Management Systems) - Communication skills PERSONAL SKILLS - Strong leadership, team building & motivational skills developed through working on many projects based tasks. - Ability to perform under stressful conditions. - Ability to perform in ambiguous situations - Ability to modify personal behavior to reach a goal. - Ability to adapt at finding ways of overcoming weaknesses. - Ability to work well in cooperation with others. - Ability to create & apply different strategies to promote my product whenever needed among other competitors. - Ability to be versatile, flexible, manage criticism, and manage conflicts effectively. - Participating in training opportunities. - Ability to maintain a professional appearance at all times. - Self motivated, and always like new challenges as they always help explore myself & know more about my personal capabilities. CONFIDENTIAL REFERENCES Mr. Sherief Abu El Magd – Director of Operations Egypt & Middle East Sol Meliá Hotels & Resorts Mobile: +2 0100 300 3343 Mr. Felix Madera – Executive Vice President Sonesta Collection Egypt & Middle East Tel.: +1 0786 395 1056 Mr. Ihab Wahdan – General Manager TEZ Tour – Egypt Mobile: +2 01111 005 9555 Mr. Ali Okda – CEO Meeting Point Egypt Mobile: +2 0100 000 5664 Mr. Khaled Taha – General Manager Sonesta Pharaoh Beach Resort Mobile: +2 0122 214 6794 Mr. Abdel Halim – General Manager OTI Holding – Odeon Tours Egypt Mobile: +2 0 111 111 1682