Sherine Farouk Ismail is seeking a challenging general manager position with an international company. She has over 25 years of experience in hotel management roles, including front office manager, hotel manager, and executive assistant manager. She is skilled in directing operations, quality control, team management, and public relations. She is fluent in English and Arabic.

1. OBJECTIVE
Sherine Farouk Ismail Cellular (0100
5000662) sherine_ismael@yahoo.com
https://www.linkedin.com/pub/sherine-ismail/18/341/80b
3, 74 St., Maadi
A challenging General Manager position with an International Company that would utilize my proven abilities in
directing the operation for quality services, profit, growth, promotion, public relations, new business development
and my multicultural and interpersonal skills are oriented. My role is to create a preventive system so as to control
and coordinate teamwork atmosphere to achieve goals and to maintain high level of quality as quality cannot be
jeopardized.
Work History
Miramar Resort Taba Heights 426 Units from Oct.1st
2014 till present
(10 Suites & 416 Rooms) – EAM in charge of Rooms (http://miramar.tabaheights.com )
El Hayat Sharm Resort 212 rooms & from Sept. 24
th
, 2012 till Oct.5th
,2014
82 unit’s residence compound - Hotel Manager (http://elhayatsharmresort.com/ )
Sharm El Sheikh
JAZ Mirabel Park & Club Resort – 356 rooms from April 1st
, 2012 till May 25th
, 2012,
Hotel Manager – Task Force - Sharm El Sheikh (http://www.jaz.travel/ )
Iberotel IL Mercato 286 rooms– Sharm El Sheikh from June 22th
, 2011 till April 1st
, 2012,
Hotel Manager – Task Force (http://www.jaz.travel/ )
JAZ Mirabel Park Resort – SSH- 196 rooms from May 16th
, 2011 till May 21st, 2011,
Executive Assistant Manager – Task Force (http://www.jaz.travel/ )
Sol Y Mar Shams Suites Resort - Sharm El Sheikh 47 units from June 3rd
, 2008 till May 15th
, 2011,
EAM - Hotel license was registered under my name (http://www.jaz.travel/ )
Sol Y Mar Riva World 564 units - Sharm El Sheikh from May 8th
, 2010 till Aug.7th
, 2010,
Hotel Manager - Task force Team Member (http://www.jaz.travel/ )
JAZ Mirabel Beach Resort 645 - Sharm El Sheikh from March 2007 till June 2nd
, 2008,
Front Office Manager (http://www.jaz.travel/ )
Creative Grand Sharm Resort 182 - Sharm El Sheikh from March 13th, 06 till March 22nd, 2007,
Rooms Division Manager (http://www.worldofcreative.com/)
Creative Mexicana Sharm Resort 194 - Sharm El Sheikh from November 2003 till March 12th
2006,
Front Office Manager (http://www.worldofcreative.com/)
Concorde El Salam Cairo 320 Rooms - Sharm El Sheikh from August 2002 till to April 2003,
FOM - Hotel license was registered under my name (http://cairo.concorde-hotels.com/ )
Conrad SSH Resort - (Now Coral Sea Sensatori) 351 rooms from April 1999 till August 2002,
Front Office Manager
Conrad Sharm El Sheikh Resort from April 1997 till April 1999,
Senior Assistant F.O Mgr.
Swissôtel El Salam – (Now Concorde Cairo El Salam) Cairo from Jan. 1997 till March.1997,
Front Desk Mgr.
Swissôtel El Salam - Cairo from Jan.1996 till Dec. 1996,
Asst. F.D Mgr.
Swissôtel El Salam - Cairo from Jan. 1993 till Dec. 1995,
Senior Receptionist

2. SAFIR CAIRO HOTEL from Oct. 1990 till Dec. 1992,
Shift Leader (http://www.safirhotels.com/)
SAFIR CAIRO HOTEL from June 1990 till Oct. 1990,
Room Clerk (http://www.safirhotels.com/)
AIDA BEACH HOTEL from Jan. 1990 till April 1990,
Room Clerk Trainee (http://www.aidagroup.com/ ) &
(https://www.facebook.com/pages/Aida-Beach-Hotels )
MENAHOUSE OBEROI from Nov. 1989 till Jan. 1990,
Room Clerk Trainee (http://www.menahousehotel.com/)
Computer Skills
 Introduction to computer
 DOS
 Microsoft Office Package (Word, Excel, Power Point and Outlook) both 98, 2000 and XP systems.
 Lotus 123 under DOS & Windows
 Fidelio (Front Office, F&B, Sales & Marketing)
 Fidelio Suite 8
 Nabilio (Front Office & Reservation)
Education
Degree : Bachelor of Tourism & Hotels - Hotels Management Department
Year of education : 1989
Summer training : Pyramids Hotel, June 1986 till Aug.1986 (Kitchen & Stores)
Prestige Restaurant – Swiss Management, June 1987 till Oct.1987 (F&B Service)
Maadi Hotel, June 1987 till Oct.1987 (Front Office Department)
El GEZIRAH SHERATON HOTEL from June 1989 till Nov. 1989 as F&B Trainee
Training Courses
 Guest Relation techniques
 Guest Complaints, handling telephone techniques and communication skills
 Rooms Division training (F.O, H.K, Laundry, Asst. Mgr., Night Mgr., Groups coordinator, Reservation,
Telephone operator, Business Center).
 Fidelio System installation (Computerizing system from manual operation)
 CFS 2 Training (Customer Focus Selling) April 2000 Conrad International Brussels – Belgium
 Hilton Hhonors Training – Conrad International Brussels April 2000
 CFS 1 Training (Customer Focus Selling) December 2000 – Conrad Int. Dublin - Ireland.
 Customer Satisfaction Training – May 2005- AUC “American University in Cairo"
 HACCP – Food Health & Hygiene – July 2008 Educational Institute of the AH&L
 The Professional Development Program for Hospitality Manager IDI – July 2008
 Train the Trainer – October 2008 Educational Institute of the AH&L
 Marketing Is Every Body’s Job – Ministry of Tourism, Egyptian Tourism Federation & Egyptian Hotel
Association - July 2009

3. Specialties
Relevant Skills & Qualities
Languages
 Professional Management Training in Creativity & Marketing – November 2009
 Professional Management Training in Leadership and Human Resources – December 2009
 Professional Management Training in Operational Hotel Finance & Profitability Strategies –
January 2010
 Professional Management Training in Service Excellence - February 2010
 FB Stewarding training skills - Ministry of Tourism, Egyptian Tourism Federation & Egyptian Hotel
Association – April 2010.
 Occupational Safety and Health ( Members Committees Training ) - Institute for Occupational Safety , Health ,
Securing and the Work Environment – March 2013.
English : Fluent (Written and Spoken)
Arabic : Mother tongue
Interests
Listening to classical music, Walking, Traveling
Personal Data
Nationality : Egyptian
Gender :Male
Religion :Moslem
Date of Birth :March 15th
, 1968
Marital Status :Married - Two Children
- Hard worker, eager learner and innovative.
- Work well independently and interdependently within a team and can deal with administrative duties
competently. Relevant Skills & Qualities
- Good Communication skills and experienced in working with foreigners.
Strengths
Organized, dedicated, excellent public relations with client, management and associates, vast negotiating and
contracting skills. Handle complex and multi-aspect responsibilities from planning, execution, and problem solving
to results, gained immense experience with renovations of three major hotels projects, and opening of 5 hotels.
Brand management, budgeting, business and Concept development, conferences, conflict management,
counseling, customer service delivery, event management, exhibitions, fashion, fundraising, inventory
management, leadership, loss prevention, marketing, materials management, Microsoft windows
2010,problem solving, profit, protocols, quality control, sales training, summit, trade shows, training, and pre-
openings.
Main Task
Acting as a confidant, supporter and advisor to my direct boss.

4. REFERENCES FURNISHED UPON REQUEST
Mr. Ayman A.Aziz
Owner Representative - International Company For Touristic Investments S.A.E “Owning Company of Conrad Hotel - Cairo”
Mr. Alaa Akel
General Manager JAZ Hotels & Resorts Division Egypt
Uli Huth
General Manager Rixos Alamein Hotel - Radamis Group Egypt
Mr. Tewfik El Kady
Managing Director Steigenberger Middle East
Mr. Stephane Franco
Corporate Director of Operations - JAZ Hotels, Resorts & Cruises
Mr. Ayman Makhlouf
General Manger Mena House Oberoi
Mr. Hussein Sadek
Regional Director of Finance – Coral Sea For Hotels & Resorts
Mr. Ahmed Salama
General Manager – Hilton Dreams Park October City
Mr. Ashraf Yahia
Resort General Manager – Royal Grand Sharm Resort
Mr. Karim Sabry
Area General Manager - Azure Hotels- Hurghada
Mr. Andre Muhlemann
Hospitality Industry Executive
Mr. Rady Mamdouh
General Manager - Hyatt Regency Makkah
Mr. Mohamed Taha
Director of Finance - Four Seasons Hotels & Resorts
Mr. Nabil Kahil
General Manager – ACCOR – Head Office, Cairo.