Ahmed Fathy Rezk is an Egyptian national residing in Dubai with over 10 years of experience in sales and tourism. He is currently employed as a Sales Executive and Destination Specialist at Desert Gate Dubai, where his responsibilities include designing travel itineraries, managing reservations, and ensuring customer satisfaction. Previously, he has held roles as a Tour Leader and Assistant Store Manager. Rezk is proficient in Arabic, English, and French and aims to continue advancing his career in the tourism field.

1. Sales executive
Ahmed Fathy Rezk
Phone : +971 509195052
Birthdate : 30/03/1983
E-mail : ahmed.france@hotmail.com
Nationality : Egyptian
Residency : Dubai-UAE
Driving license : Dubai
Marital Status : Married
Objective
Dynamic, patient self-motivated team player and customer oriented who is interested and motivated to
continue developing my career in the tourism field by setting higher goals for myself and making positive
contribution to my work place.
EXPIERIENCE
Sales executive & destination specialist at Desert Gate Dubai (2014 – Present-Date)
Job Description
 Planning and designing of leisure FIT tailor-made itineraries.
 Managing the reservations process including handling of bookings from quote to finalizing,
including invoicing and travel documents.
 Ensuring turnaround times are strictly adhered to according to standard operating practices.
 Proactive selling of products and services ensuring the best possible itinerary for the guests.
 Constant, consistent interaction and clear communication with colleagues, agents, operators guests
and suppliers.
SUNRISE Resorts & Cruise 2008-2010

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AREAS OF EXPERTISE
● Customer Relations ● Order Processing ● Data Entry
● Departmental Support ● Accounts Management ● Correspondence Handling
PROFESSIONAL EXPERIENCE
Receptionist
 Receive and greet customers and visitors
 Take and deliver telephone calls
 Receive mail and deliver it to the appropriate person(s)
 Maintain filing systems
 Monitor appropriate use of office supplies and oversee inventory
 Respond to inquiries and provide appropriate secretarial support
 Manage repair and maintenance of office equipment
Blue Sky Tourism – (Egypt -Tour Leader ,2010-2012)
Job Description
 Takes charge of meeting clients at the airport, train station, or bus terminal
 Ensures that tourists and travelers are comfortably settled in their hotels or resorts
 Explains the itinerary and schedule of the travel
 Provides significant information about each destination or attraction visited with emphasis on its
cultural and historical meaning
 Generates reports for the travel agency
 Discusses other tour packages and interesting activities with tourists
 Helps in answering online inquiries of prospective clients if necessary
 Performs other tasks assigned by the agency
Assistant Store Manager (2012 – 2016 Date)
Carrefour Hypermarkets – UAE (FMCG,NF,CENTRAL CASH OFFICE,FRESH FOOD)
Having overall accountability for growing the sales and profitability throughout each area of the store.
Managing teams to deliver KPI's and compliance throughout the operation, as well as delivering excellent

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standards of customer service
Duties
 A comprehensive understanding of retail laws, security & health and safety issues
 Driving and maximizing the sales and profitability of the store to achieve growth
 Monitoring and review staff and store performance on a regular basis.
 Maintaining accurate statistical and financial records.
 Creating a combination of real value for money and outstanding customer service
 Good IT skills and knowledge of the latest retail software systems
Language
Arabic, English and French
COMPETENCIES INCLUDE
 Diplomacy & Tact
 Excellent intuition & understanding of
people’s needs ,cultural differences
 Grand Merchandizing skills
 Conflict Transformation
REFERNCE AVILABLE UPON REQUEST
 Employee Relations / Team Building
 Excellent interpersonal skills
 Communication skills and adhering to different
tasks
 Excellent analytical & decision-making skill