This presentation covers common IT challenges and problems with traditional approaches, and details InfiNetwork's managed IT solution and its benefits.

1. Network, Desktop & Servers Maintenance and Technical Support Stephen J. Myers [email_address] Tel: (239) 263-4454 Copyright © 2005 Primetime, Inc. All rights reserved.

6. IT Support Cost Comparison Low commitment Little included Required items such as user support, desktop support, and network management Little or no preventative maintenance means downtime isn’t avoided. One incident can cost thousands Emergency response is 100% billable, and often at inflated hourly rates Customer requests, configuration changes, and exceeding support blocks IT partnership contract for a fully managed solution All response activities are included with the contract Maintenance and optimization reduce downtime failures by 85% All required emergency support is included with the contract There are no billable overages in our fixed fee program Managed Solution provides an optimized, stable, safe IT environment for less total cost than a basic Responsive Solution All figures above are monthly Reactive Solution Managed Solution Monthly contract $300 $2,500 Additional reactive support $1,100 $0 Downtime cost $1,000 $150 Emergency support $300 $0 Overages $250 $0 TOTALS $2,950 $2,650

14. Preventative Maintenance Unlimited Maintenance Scheduled maintenance activities on servers, desktops as well as other devices and applications. Benefits Minimized downtime incidents, optimal stability and reduced security risks.

15. Monitoring 24x7 Performance Monitoring Continuous monitoring of selected devices and applications alerts us to impending problems and allows for thorough analysis of issues. Benefits Avoid many disruptive incidents and reduce remediation times. Build data for trending and analysis.

16. Data Protection Backup and Recovery Services Comprehensive, managed disaster recovery and data protection plan. Benefits Protects and quickly restores your corporate data.

17. Security Security Services Security configuration, firewall management, policy enforcement, antivirus, anti-spam, vulnerability scanning, data encryption, secure email and other security services. Benefits A secure perimeter, safe data and an ongoing and adaptive IT security plan.

18. Desktop Management Desktop Management Optimal configuration, preventative maintenance, performance monitoring, application compliance and response to issues. Benefits Stable, secure desktops that keep users productive and their data safe.

22. Thank you! Q&A