FH-Networking provides managed IT services including remote monitoring and maintenance, backup and disaster recovery, and VoIP. They assess clients' current environments, onboard new services, and ongoingly manage clients' technology to keep their infrastructure optimized. Their services include essential IT support, a la carte options like professional monitoring and patch management, proactive network management and maintenance, and fully managed IT outsourcing solutions.

1. INNOVATETHROUGH MOTIVATION
Services Overview
JUSTIN J. FOLTZ – OWNER, FH-NETWORKING, LLC

2. Agenda
• About us
• IT Challenges
• Our Approach
• Our Services
• Next Steps

3. About Us
FH-NETWORKING, LLC
•Pre-eminent Managed Service Provider
– “Provide organizations with predictable, business-focused IT
services that optimize operations, manage risk and deliver
measurable business value to our customers.”
•Experience
– Over 10 years in operation and 17 + years industry experience
– Focus on SMB’s in DFW
– Managed IT Services
•Comprehensive Services Offerings
– Remote Monitoring & Maintenance
– Compliance
– Backup & Disaster Recovery
– VoIP
– IaaS
•Capable
– Microsoft Azure Hosted NOC

4. • Unpredictable, costly downtime
– Staff and corporate productivity are impacted when your
systems are not functioning properly
• Managing IT Costs
– Amount and predictability of ongoing cost
• Management Time
– Time and effort of non-technical staff overseeing problem
fixes
• Risk and Exposure
– Security
– Data loss or theft
– Compliance uncertainties
– Interruption of vital IT services
• Strategic Issues
– Lack of accountability or ownership of problems
– Lack of optimization
IT Challenges
ISSUES IMPACTING YOUR BUSINESS

5. Our Approach
PEOPLE, PROCESS & TECHNOLOGY

6. Our Approach
Assess
Detailed analysis of your current
environment, reporting on issues and
actionable items.
On-board
Initial maintenance activities, projects,
and remediation required to stabilize
your technology.
Manage
Ongoing delivery of monitoring &
maintenance designed to keep your
business optimized.
Protect
Application of industry best practices
for security & backup management.
Optimize
Enterprise class technology and staff to
keep your infrastructure optimized.
Critical issues are identified, reported,
and resolved in real time.
PEOPLE, PROCESS & TECHNOLOGY

7. Network Operations Center
SUPPORTING YOUR BUSINESS IN THE BACKGROUND

8. Our Services
Essential IT Support
• Our team of field engineers and NOC
support group are available to assist
with all your day to day IT support or
project requirements.
à la carte
• Individual IT services that target a
specific need, allowing you to select
only the services you require.
Proactive
• Management plan designed to support
key IT systems. Delivers value
through operational reliability and
preventing issues.
Managed
• Fully outsourced solutions, designed
to fulfill an organizations entire IT
requirements.
FLEXIBLE SOLUTIONS TO MEET YOUR NEEDS

9. Essential IT Support
Resolution Speed:
• Onsite & Remote
Assistance
Pricing:
• Competitive hourly rates
• Discounted blocks
available
Essential for all
Businesses:
• All clients receive
• Access to our NOC
Engineers
• Regular asset, network
health & warranty
reporting
• Advanced diagnostic
technology
DAY TO DAY TECHNOLOGY SUPPORT

10. à la carte
CUSTOMIZABLE MENU OF SERVICES
• Simple, cost effective
solutions that meet
your specific
requirements.
• Select the right mix of
services for your
business.
• Customize a unique
solution tailored to
your needs.
À la carte Options Description
IT Support Essentials Having trouble keeping track of you IT assets? Wish you
had a better way to get faster support? This is the
answer for you.
Professional Monitoring There is no better way to know what is going on in your
IT environment and therefore, no better way to speed up
recovery when an issue occurs.
Patch Management Never worry about having your patches up to date again.
Let the experts ensure that your windows and non-
windows patches are at a secure level.
Managed Anti-virus Total desktop security solution including Anti-Virus, Anti-
Malware, Hosted Intrusion Protection.
Managed Anti-spam 80% of all virus are delivered via email. This service
offers perimeter protection preventing unwanted email
and spam from reaching your network or users.
Managed Backup Ensure business continuity through scheduled back-up of
critical data and restoration in the event of data loss.
Apply industry best-practices for the protection of your
data against loss through regular on-site backup.
Managed Replication Moving your data offsite daily provides an additional layer
of protection in the event of a disaster at your site.
Critical data and restore information is housed in our
secure data center.
Managed Compliance Reporting Meet regulatory compliance requirements for less than
your phone bill each month. Being prepared for the audit
is much cheaper than paying for it.

11. Proactive
• Significantly improved overall
system reliability and
performance
• IT spending focused on issue
avoidance and service
optimization rather than
‘fighting fires’
• Predictable network and
system management costs
• Improved security
• An outsourced IT
management solution
NETWORK MANAGEMENT, MAINTENANCE & MONITORING
Program Elements Included Services
Proactive Server Advanced Performance Monitoring
Key Application Maintenance
OS Patch Management
Scheduled Preventative Maintenance
Proactive Workstation OS Patch Management
Scheduled Preventative Maintenance
Availability Monitoring
Proactive Backup Backup Deployment & Configuration
Backup Performance Monitoring
Backup Software Updates
Scheduled Backup Jobs
Proactive Support Quarterly Network Health Review
Additional Network, End-user & Network
Support Billed at T&M Rates
Proactive Security Anti-Virus Monitoring & Management
Anti-Spam Monitoring & Management
Proactive Network Router/Switch Monitoring

12. Fully Managed
• Total cost predictability
• A single monthly fee for a complete IT
solution
• Lower total cost of ownership and
management
• System reliability and performance
• Highest level of response to issues
• Minimize risk of intrusion, data theft
and lost productivity
• Focus on your core competence and
not your network
• Costs less than hiring internal IT staff
FULLY FIXED FEE IT OUTSOURCING
Program Elements Included Services
Managed Server Advanced Performance Monitoring
Configuration Management
Key Application Maintenance
OS Patch Management
Real Time Server Optimization
Scheduled Preventative Maintenance
Managed Workstation Advanced Performance Monitoring
Configuration Management & Enforcement
OS Patch Management
Real Time Workstation Optimization
Scheduled Preventative Maintenance
Managed Network Firewall Management & Maintenance
Router Monitoring
Switch Monitoring
Managed Security Anti-Virus Monitoring
Hosted Anti-Spam
Integrated Anti-Virus Management
Regular Vulnerability Scanning
Managed Backup Backup Deployment & Configuration
Backup Performance Monitoring
Backup Software Updates
Scheduled Backup Jobs
Data Center Replication & Disaster Recovery
Planning
Managed Support Monthly Network Health Review
Unlimited Network, End-user & Network Support

13. Next Steps
Select Services
Technical Assessment
Solution Proposal