This document discusses IT disaster recovery and business continuity planning for small to medium enterprises in the service industry. It emphasizes that business depends on maintaining customer trust and utilizing information technology. However, IT risks like system failures or cyber attacks can lead to disasters and business/customer loss if not properly managed. The document then provides an approach to developing an IT disaster recovery and business continuity plan based on international standards. This includes performing a business impact analysis, risk assessment, and developing mitigation strategies, recovery plans, and maintaining the plans through training, testing and auditing. Benefits of implementing such a plan include reduced risk, improved availability, and business resilience.