IBM Solutions Connect 2013 - Increase Efficiency by Automating IT Asset & Ser...IBM Software India
More than investing, managing and controlling IT assets is critical in an organisation. Companies have a lot to gain by maintaining control of IT assets. They can avoid massive unplanned expenses, increase productivity and provide easy access to information for decision making. When designing an IT asset management (ITAM) program, organisations need to keep the above in mind so as to make the most of their investments. Go through the presentation to find out more how IBM SmartCloud suite of solutions can help you achieve the above.
IBM Solutions Connect 2013 - Increase Efficiency by Automating IT Asset & Ser...IBM Software India
More than investing, managing and controlling IT assets is critical in an organisation. Companies have a lot to gain by maintaining control of IT assets. They can avoid massive unplanned expenses, increase productivity and provide easy access to information for decision making. When designing an IT asset management (ITAM) program, organisations need to keep the above in mind so as to make the most of their investments. Go through the presentation to find out more how IBM SmartCloud suite of solutions can help you achieve the above.
For an IT technician, the lack of a streamlined process spells a lot of time and effort spent in solving requests. But that’s about to change as unorganized ticket management becomes a thing of the past with ITIL®. ITIL incident Management (IM) helps you manage tickets efficiently. Here are some reasons why you will never say “no” to a streamlined IM process.
GSS America\'s Workplace Services aim at equipping customer’s business with round-the-clock support, through its Global Operations Command Center (GOCC). Its comprehensive range of workplace services gives customers the ability to reduce their costs and improve their service levels. GSS intends to help global enterprises cut down on their infrastructure maintenance costs and provide access to expert skills.
Service Desk or Helpdesk is nowdays have become an Important part of any Organization.
BPO/KPO s have maintained their own Heldesk if there is ny Technical DIfficulty.
The Project will guide you to how an Techincal officer works.
Organizations, regardless of size or maturity, will always run into IT related incidents. The trick, however, is to ensure that these incidents cause the least amount of downtime as possible for the customer while avoiding turning into a bigger, company-wide problem.
Join Adam O’Brien, Product Marketing Manager for SunView Software, as he examines the basics of ITSM incidents and problems and covers 3 critical strategies that your organization can implement to help minimize the impact that incidents and problems can have on your customers and company
Strategies for Effective Hardware and Software Asset ManagementCA Technologies
Pro-actively managing IT assets and effectively planning for what’s next are not easy in increasingly complex IT environments. Learn about a government agency's journey to successful implementation of hardware and software asset management. Walk away with more in your toolbox to aid your own journey to building a sound strategic and tactical approach to IT Asset Management solutions from CA Technologies.
For more information on Management Cloud solutions from CA Technologies, please visit: http://bit.ly/1wEnPhz
Are you constantly reacting to technology problems in your office? Do you wish you had time to plan ahead for your company’s future technology needs? Are you overwhelmed with all the options and don’t feel equipped to make decisions as your business expands?
NSI can guarantee you an efficient, reliable and progressive network that will free you from your technology strains.
As dedicated IT professionals, our vision is to provide businesses with all of the advantages and opportunities that previously only large corporations could afford to implement. Our professionals have many years of experience in all facets of business – both large and small.
GSS America\'s Workplace Services aim at equipping customer’s business with round-the-clock support, through its Global Operations Command Center (GOCC). Its comprehensive range of workplace services gives customers the ability to reduce their costs and improve their service levels. GSS intends to help global enterprises cut down on their infrastructure maintenance costs and provide access to expert skills.
Your take-away from the IT Service Management (ITSM) presentation are:
• A clear understanding of PM practices used in the implementation of ITSM
• Planning tips to successfully deliver an ITSM process improvement project
• Marketing ideas to socialize the message to the organization
• Testing techniques to achieve organic improvements along the way
• Ways to achieve buy-in from stakeholders
Unchain your innovation with our modern, cloud-based, silo-busting ITSM solution
Improved employee and customer experiences are essential for successful
digital transformation. However, using multiple, non-integrated IT tools for your
digital transformation creates information silos. With disparate data processes
and excessive amounts of time and money spent on firefighting, you’re left with
limited resources to create delightful user experiences. ServiceNow® IT Service
Management (ITSM) provides a modern, cloud-based, silo-busting service
management solution.
For an IT technician, the lack of a streamlined process spells a lot of time and effort spent in solving requests. But that’s about to change as unorganized ticket management becomes a thing of the past with ITIL®. ITIL incident Management (IM) helps you manage tickets efficiently. Here are some reasons why you will never say “no” to a streamlined IM process.
GSS America\'s Workplace Services aim at equipping customer’s business with round-the-clock support, through its Global Operations Command Center (GOCC). Its comprehensive range of workplace services gives customers the ability to reduce their costs and improve their service levels. GSS intends to help global enterprises cut down on their infrastructure maintenance costs and provide access to expert skills.
Service Desk or Helpdesk is nowdays have become an Important part of any Organization.
BPO/KPO s have maintained their own Heldesk if there is ny Technical DIfficulty.
The Project will guide you to how an Techincal officer works.
Organizations, regardless of size or maturity, will always run into IT related incidents. The trick, however, is to ensure that these incidents cause the least amount of downtime as possible for the customer while avoiding turning into a bigger, company-wide problem.
Join Adam O’Brien, Product Marketing Manager for SunView Software, as he examines the basics of ITSM incidents and problems and covers 3 critical strategies that your organization can implement to help minimize the impact that incidents and problems can have on your customers and company
Strategies for Effective Hardware and Software Asset ManagementCA Technologies
Pro-actively managing IT assets and effectively planning for what’s next are not easy in increasingly complex IT environments. Learn about a government agency's journey to successful implementation of hardware and software asset management. Walk away with more in your toolbox to aid your own journey to building a sound strategic and tactical approach to IT Asset Management solutions from CA Technologies.
For more information on Management Cloud solutions from CA Technologies, please visit: http://bit.ly/1wEnPhz
Are you constantly reacting to technology problems in your office? Do you wish you had time to plan ahead for your company’s future technology needs? Are you overwhelmed with all the options and don’t feel equipped to make decisions as your business expands?
NSI can guarantee you an efficient, reliable and progressive network that will free you from your technology strains.
As dedicated IT professionals, our vision is to provide businesses with all of the advantages and opportunities that previously only large corporations could afford to implement. Our professionals have many years of experience in all facets of business – both large and small.
GSS America\'s Workplace Services aim at equipping customer’s business with round-the-clock support, through its Global Operations Command Center (GOCC). Its comprehensive range of workplace services gives customers the ability to reduce their costs and improve their service levels. GSS intends to help global enterprises cut down on their infrastructure maintenance costs and provide access to expert skills.
Your take-away from the IT Service Management (ITSM) presentation are:
• A clear understanding of PM practices used in the implementation of ITSM
• Planning tips to successfully deliver an ITSM process improvement project
• Marketing ideas to socialize the message to the organization
• Testing techniques to achieve organic improvements along the way
• Ways to achieve buy-in from stakeholders
Unchain your innovation with our modern, cloud-based, silo-busting ITSM solution
Improved employee and customer experiences are essential for successful
digital transformation. However, using multiple, non-integrated IT tools for your
digital transformation creates information silos. With disparate data processes
and excessive amounts of time and money spent on firefighting, you’re left with
limited resources to create delightful user experiences. ServiceNow® IT Service
Management (ITSM) provides a modern, cloud-based, silo-busting service
management solution.
ITIL Practical Guide - Service OperationAxios Systems
To view this complimentary webcast in full, visit: http://forms.axiossystems.com/LP=251
This video provides a run through of the lifecycle stage, which manages the day-to-day operation of IT services for the identification and reporting of interruptions in the delivery of services and handling of service requests at agreed levels.
ServiceDesk Plus , produk Helpdesk dari ManageEngine, terdiri dari Standard, Profesional dan Enterprise. Kami PT DAYA CIPTA MANDIRI SOLUSI siap membantu implementasikan helpdesk di tempat Anda.
ServiceDesk Plus is an ITIL ready IT help desk software for organizations of all sizes. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class services to end users with reduced costs and complexity. This comprehensive presentation has all the information you would want to know about ServiceDesk Plus.
KTSL is an Elite BMC Software partner.
We sell, install and support BCM Software products to organisations across all sectors.
We also provide a range of value-added products that enhance our customers BMC Software tools.
This presentation describes our skills and gives an overview of the value added products that we provide, including:
- Alderstone CMT for BMC Remedy
- Bomgar for BMC service desks
- Hitachi ID for BMC service desks
- iCAN for BMC Control-M
- PWS ShareRemedy for BMC Remedy
- Scapa TPP for BMC Remedy
- Service Flow for BMC Remedy
- TekWurx uControl for BMC ADDM
- KTSL Professional Services
Please contact us for more information
Uncovering the Benefits of ServiceNow ITAM to Increase Business Capability.pdfAelum Consulting
ServiceNow ITAM provides the foundation for managing hardware, software, and a variety of IT assets. It provides tools and functions designed to improve visibility, assure compliance, and save costs across the asset lifespan. ServiceNow IT Asset Management (ITAM) emerges as a game changer in this scenario, transforming how organizations manage, optimize, and exploit their IT resources.
An overview of CobbleSoft\'s web-based Helpdesk and Service Management software: a reflection on today\'s buzzwords and where we were leading the industry 5 years ago.
Motadata product itsm overview. We provide ITSM solutions for small, medium and enteprise, include Telco company. Contact PT DAYA CIPTA MANDIRI SOLUSI for Indonesia coverage
Saudi Arabia stands as a titan in the global energy landscape, renowned for its abundant oil and gas resources. It's the largest exporter of petroleum and holds some of the world's most significant reserves. Let's delve into the top 10 oil and gas projects shaping Saudi Arabia's energy future in 2024.
Sachpazis:Terzaghi Bearing Capacity Estimation in simple terms with Calculati...Dr.Costas Sachpazis
Terzaghi's soil bearing capacity theory, developed by Karl Terzaghi, is a fundamental principle in geotechnical engineering used to determine the bearing capacity of shallow foundations. This theory provides a method to calculate the ultimate bearing capacity of soil, which is the maximum load per unit area that the soil can support without undergoing shear failure. The Calculation HTML Code included.
Automobile Management System Project Report.pdfKamal Acharya
The proposed project is developed to manage the automobile in the automobile dealer company. The main module in this project is login, automobile management, customer management, sales, complaints and reports. The first module is the login. The automobile showroom owner should login to the project for usage. The username and password are verified and if it is correct, next form opens. If the username and password are not correct, it shows the error message.
When a customer search for a automobile, if the automobile is available, they will be taken to a page that shows the details of the automobile including automobile name, automobile ID, quantity, price etc. “Automobile Management System” is useful for maintaining automobiles, customers effectively and hence helps for establishing good relation between customer and automobile organization. It contains various customized modules for effectively maintaining automobiles and stock information accurately and safely.
When the automobile is sold to the customer, stock will be reduced automatically. When a new purchase is made, stock will be increased automatically. While selecting automobiles for sale, the proposed software will automatically check for total number of available stock of that particular item, if the total stock of that particular item is less than 5, software will notify the user to purchase the particular item.
Also when the user tries to sale items which are not in stock, the system will prompt the user that the stock is not enough. Customers of this system can search for a automobile; can purchase a automobile easily by selecting fast. On the other hand the stock of automobiles can be maintained perfectly by the automobile shop manager overcoming the drawbacks of existing system.
Final project report on grocery store management system..pdfKamal Acharya
In today’s fast-changing business environment, it’s extremely important to be able to respond to client needs in the most effective and timely manner. If your customers wish to see your business online and have instant access to your products or services.
Online Grocery Store is an e-commerce website, which retails various grocery products. This project allows viewing various products available enables registered users to purchase desired products instantly using Paytm, UPI payment processor (Instant Pay) and also can place order by using Cash on Delivery (Pay Later) option. This project provides an easy access to Administrators and Managers to view orders placed using Pay Later and Instant Pay options.
In order to develop an e-commerce website, a number of Technologies must be studied and understood. These include multi-tiered architecture, server and client-side scripting techniques, implementation technologies, programming language (such as PHP, HTML, CSS, JavaScript) and MySQL relational databases. This is a project with the objective to develop a basic website where a consumer is provided with a shopping cart website and also to know about the technologies used to develop such a website.
This document will discuss each of the underlying technologies to create and implement an e- commerce website.
Quality defects in TMT Bars, Possible causes and Potential Solutions.PrashantGoswami42
Maintaining high-quality standards in the production of TMT bars is crucial for ensuring structural integrity in construction. Addressing common defects through careful monitoring, standardized processes, and advanced technology can significantly improve the quality of TMT bars. Continuous training and adherence to quality control measures will also play a pivotal role in minimizing these defects.
Vaccine management system project report documentation..pdfKamal Acharya
The Division of Vaccine and Immunization is facing increasing difficulty monitoring vaccines and other commodities distribution once they have been distributed from the national stores. With the introduction of new vaccines, more challenges have been anticipated with this additions posing serious threat to the already over strained vaccine supply chain system in Kenya.
Democratizing Fuzzing at Scale by Abhishek Aryaabh.arya
Presented at NUS: Fuzzing and Software Security Summer School 2024
This keynote talks about the democratization of fuzzing at scale, highlighting the collaboration between open source communities, academia, and industry to advance the field of fuzzing. It delves into the history of fuzzing, the development of scalable fuzzing platforms, and the empowerment of community-driven research. The talk will further discuss recent advancements leveraging AI/ML and offer insights into the future evolution of the fuzzing landscape.
2. Adaptive & Intelligent ITSM Platform
Adaptive Powerful Intelligent Inspiring
The ITIL Compliant ITSM platform organizes information, automates support business workflow, reduces the no. of
incoming tickets, reduces complexity of managing assets, eliminates manual back-end processes and encourages self
service for maximum productivity and customer satisfaction.
Incident / Request
Management
Problem
Management
Change
Management
Knowledge
Management
CMDB / Asset
Management
Service Catalog
Patch &
Deployment
Remote Desktop
Purchase
Management
Contract
Management
3. Service Automation (ITSM) Modules
Problem Management
Eliminate recurring issues and reduce adverse impact of incidents by identifying the root cause
Change Management
Understand the change and its impact, implement it with minimum risk
Patch / Package Management
Acquire, test & deploy patches/software packages across all administered IT Assets
Knowledge Management
Capture, organize & make knowledge available to reduce redundancy by empowering users to find a solution on
their own
Asset Management
Operate, maintain, deploy & dispose of IT assets in a systematic way
Ticket & Incident Management
Report, respond, investigate & prevent incident impact by restoring the service to normal quickly
Service Catalog
Pre-defined templates with list of IT services that an end user can request
5. Workflow automation for entire Incident lifecycle with two way integration with monitoring system
• Categories different incidents / issues and automate workflows i.e. empower the admin to define custom actions based on specific events
• Email/Trap/API calls to incident ticket
• Group assignment
• Visual color coded technician workload
• Quick auto assignment of tickets using built-in Intelligent algorithm based on load, expertise, availability of individual technicians & priority of the ticket.
• Tackle all duplicate or related tickets in a single flow by merging tickets in to one
Incident Management
c
Incident
logging
Incident
assignment
Incident categorization Incident prioritization Incident
response/closure
9. Service Catalog Workflow
Create Service Category Create Service Item
Create Service Catalog Template
It offers a pre-defined template with list of IT services
that an end user can request from IT Teams. It clearly
presents available services in a visual format and
automates workflows and approvals to enable
organizations improve service delivery and thereby
improves user satisfaction.
Service Catalog
11. Eliminate the cause of service failure: Diagnose the problem & validate
workaround or permanent fix, to reduce No. of incoming/recurring incidents and
its impact Problem detection
Problem categorization
Problem prioritization
Problem investigation & diagnosis
Problem resolution & closure
Problem Management
13. Change Management
Minimize Operational
Risks
Set priority of change as
per business needs
Experience reduction in
No. of unauthorized changes
Enable less disruption
of IT services
Plan, implement and review
changes
Easily follow-up on
Business changes
Lower the risks due
to the changes
Record and document
the changes
Protect services in the
live environment
Understand the change and its impact, implement it with minimum risk
15. Knowledge Management
Harness the power of knowledge transfer and
self-service with Knowledge Management; to
reduce the time taken to resolve known
issues.
Knowledge allows to capture, store, share
and manage IT Service related information.
Create and publish articles from scratch or
import KB from external sources.
Key Benefits
Self Service Portal: Requester has a dedicated portal to search a solution of an issue or search
procedures to a specific process.
Knowledge Transfer: Share detailed steps in resolving an issue, which may reoccur in future.
Also link articles & FAQ’s to known or common issues
Internal Training: Utilize the Knowledge to train new recruits. New technicians can use existing
knowledge to resolve future queries
Complete Control: Set a custom rule for approvals whenever any drafted article needs
publishing.
Faster Troubleshooting: Let technicians provide faster resolution to documented issues. They
can also report an issue and collaborate with technician via web portal.
Contextual Search: It makes search for information fast & effortless, that enables IT team to
make informed decisions based on available data
16. Asset Management
Manage
Asset
Lifecycle
IT Asset Inventory
Universal Agent
Control & Track where & how
software products are being utilized
Software Inventory
Asset Life Cycle
Keep track of all individual
configurations
Configuration
Auto asset discovery to know
where your assets are located &
who’s using them
Auto-discover
Purchase Management Contract Management
Manage asset related contracts
and their renewal
Track IT & Non IT assets
effortlessly for better control
Optimize the profit generated by
assets throughout their lifecycle
Manage & optimize patch,
deployment, inventory with
single agent
Populate financials in a CI
directly from a Purchase Order
23. THANK
YOU
PT DAYA CIPTA MANDIRI SOLUSI
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