The document outlines GSS America's managed IT services, emphasizing their ability to address dynamic business demands and constraints through various offerings, including infrastructure management, application management, and security services. It highlights the importance of aligning IT with business goals, leveraging emerging technologies, and ensuring customer data privacy. Additionally, it discusses their service transition framework and value proposition as a partner in achieving optimal business outcomes.

1. Managed IT Services© This document contains confidential and proprietary information of GSS America. It is furnished for evaluation purposes only. Except with the express prior written permission of GSS America, this document and the information contained herein may not be published, disclosed, or used for any other purpose. | www.gssamerica.com

2. Dynamic Business Demands & ConstraintsFinding the right balance of proprietary vs. "open source" s/w tools Investment in traditional technologiesCapability ConstraintsFor innovationLack of BudgetResource Constraints Rigid process Vs Regulatory & Compliance ConstraintsInformation availability constraintsLack of required skillsTechnology ConstraintsCommitment ConstraintsChange Management ConstraintsConstraints & ChallengesProtecting InvestmentsBest Practice AdoptionAligning IT and Business GoalsEmerging & Changing TrendsLeveraging KM & IP protectionEnsuring privacy of customer andemployee dataReal time InformationEmerging technologies delivering more for lessEnabling / enhancing knowledgeManagement / leveraging intellectual assetsChanging user requirementsKeeping multi-tier/multi-layer technologies in synch Turning technology into business AdvantageComparative Unit cost Innovation The Key – GSS Managed IT Services 2

3. GSS - Energies & SynergiesStakeholder DelightImplementManageConsultOptimal CostQuality End – to End Integrated solutionsVirtualization Work-place ComputingNetwork & Security Application ManagementPartner Solutions Data Center Thought Leadership People Process FrameworksPassionSpeedResultsCommitment3

4. GSS Infrastructure Management Offerings Workplace ServicesMessaging Services

5. Active Directory

6. Anti-Virus Services

7. Migration Services

8. Desktop Services

9. Windows & Linux

10. Unified CommunicationVirtualizationServer/Storage Consolidation & Virtualization

11. Application Virtualization

12. Virtual Desktop Strategy / Deployment

13. Infrastructure as a Service (IaaS)