3. “ For the past decade, Ricoh has been transforming itself from a Japanese office-machine maker into a global technology solutions provider that gets most of its revenue from software and services like consulting. Today the world’s No. 1 copier maker generates half of its revenue from hardware and half from software and services; 55% of those sales come from outside Japan.” Ricoh Transformation
4. “ We will provide comprehensive One Stop Technology Services for Solutions, MFPs, and Networks, setting the standard for service in our industry by exceeding our customers’ expectations.” Our Mission
7. Over 1700 technicians Over 2200 certifications Certifications Promote Understanding Consistent Training • Product Knowledge • Exceptional Service S U C C E S S Institute Certification CompTIA A+ CompTIA Network+ CompTIA Certified Document Imaging Architech (CDIA+) Microsoft Microsoft Certified Prof. (MCP) Microsoft Microsoft Certified System Engineer (MCSE) Microsoft Microsoft Certified System Admin. (MCSA) SonicWALL Certified SonicWALL Security Admin. (CSSA) CompTIA Server+ Microsoft Microsoft Certified Professional + Internet CompTIA Security+ Cisco Cisco Certified Network Assoc. (CCNA) Institute Certification Novell Certified Novell Admin. (CNA) CompTIA Certified Technical Trainer (CTT+) Novell Certified Novell Engineer (CNE) Cisco Cisco Certified Design Assoc.(CCDA) Microsoft Microsoft Certified Database Admin. (MCDA) Linux Red Hat Certified Engineer (RHCE) Linux Linux+ (ISC)2 Certified Information Systems Security Prof. (CISSP) Citrix Citrix Certified Admin. (CCA) CompTIA Project+
21. Customer Needs Features Integrated help desk Comprehensive reporting Flexible customer setup Rapid deployment Ticket management & customer portal Automated remediation 24x7 automated remote monitoring 24x7 Teknoforce Help Desk & MSOC Remote desktop support On-site support: 1700 certified technicians Nationwide coverage Per Workstation/Server monthly charges Monthly maintenance & automated remediation Network scalability Faster (better) performance Reduced downtime Extended equipment life and reduced repair and maintenance costs Predictable costs 24x7 remote monitoring Anti-Virus / Anti-Spyware software Desktop patching Desktop operating system updates Monthly maintenance Increased efficiency Proactive workstation optimization Back-up and Disaster Recovery Optional hardware/services Greater employee productivity Peak network performance Enhanced data protection and business continuity Energy efficient operations Greater employee productivity Peace of mind Network scalability fast employee on-ramp Energy efficient operations embracing corporate responsibility towards “Green” initiatives Transparent network management resources Assigned to their area of expertise Faster and more knowledgeable executive decision making quick access to reports Instant desktop / server support higher employee productivity Peace of mind Network reliability higher employee productivity Reduction in major problems reducing extended downtime Enhanced data protection and business continuity Accountable IT service agreements SLA based Expense budgeting and forecasting accuracy Removal of expensive and unanticipated break-fix costs No additional/IT staff costs to manage network Increased infrastructure ROI reduced overhead Network reliability and peace of mind Greater up-time employee productivity Benefits Your Benefits
24. Our Customers Ricoh – Your Total Service Provider Ricoh TEKNOFORCE ™ surrounds our customers with an all-in-one solution that helps to drastically improve business processes while minimizing costs. Disaster Recovery Proactive IT Services Remote Monitoring Managed Security Printer Maintenance Network Design Desktop Support Helpdesk Hardware IT Consulting Certified Technicians Remote Maintenance
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