It covers all the important concepts and has relevant templates which cater to your business needs. This complete deck has PPT slides on Managed IT Services Pricing Models And Strategies PowerPoint Presentation Slides with well suited graphics and subject driven content. This deck consists of total of fourty slides. All templates are completely editable for your convenience. You can change the colour, text and font size of these slides. You can add or delete the content as per your requirement. Get access to this professionally designed complete deck presentation by clicking the download button below. https://bit.ly/3fHmgux
Managed Services Pricing Guidelines PowerPoint Presentation Slides is a virtual solution designed for IT experts. This PowerPoint template deck serves as an ideal tool to represent the IT outsourcing pricing model. Our IT managed services PPT slideshow helps you in compiling a compelling company overview that includes key organizational highlights. Communicate the basic IT requirements of an organization such as a robust IT infrastructure. Demonstrate managed information technology services like network administration, technical support, technical consulting, and proactive technology management. Consolidate all the auxiliary managed IT services that your company offers using our patterned PowerPoint presentation. Utilize the comprehensive format of our PPT theme to represent the IT systems management services pricing framework. Break your pricing model into various classifications based on duration, packages, or other parameters. By doing so, you can create a more diverse IT managed services pricing model. So, hit the download button and begin instant personalization. Our Managed Services Pricing Guidelines PowerPoint Presentation Slides are topically designed to provide an attractive backdrop to any subject. Use them to look like a presentation pro. https://bit.ly/3nVOqW8
Managed It Services Pricing PowerPoint Presentation SlidesSlideTeam
Managed It Services Pricing PowerPoint Presentation Slides are specially created for information technology professionals. Use this PPT slideshow to represent the IT outsourcing and pricing model. Showcase organizational aptitude by consolidating a crisp company overview through this IT managed services PowerPoint theme. Educate your audience about your client's IT needs like high-level cybersecurity and sound IT infrastructure. Demonstrate managed information technology services like network administration, technical support, technical consulting, and proactive technology management. Use our comprehensive PPT presentation to showcase other managed IT services that you can provide. Employ our patterned PowerPoint layout to represent the pricing structure for IT systems management services. An organized tabular format helps you in dividing the price framework into categories. This creates a flexible IT managed services pricing model. You can depict plans based on duration, packages, individual service, or all of them. Make your presentation compelling by elucidating how you are better than your competitors through competitor analysis. There is a lot more information that you can add. All you have to do is hit the download button and begin personalization. Our Managed It Services Pricing PowerPoint Presentation Slides are topically designed to provide an attractive backdrop to any subject. Use them to look like a presentation pro. https://bit.ly/2J07nbs
Quality Control PowerPoint Presentation Slides SlideTeam
Every organization needs to adapt to the ever-changing business environment. Sensing this need, we have come up with these content-ready change management PowerPoint presentation slides. These change management PPT templates will help you deal with any kind of an organizational change. Be it with people, goals or processes. The business solutions incorporated here will help you identify the organizational structure, create vision for change, implement strategies, identify resistance and risk, manage cost of change, get feedback and evaluation, and much more. With the help of various change management tools and techniques illustrated in this presentation design, you can achieve the desired business outcomes. This business transition PowerPoint design also covers certain related topics such as change model, transformation strategy, change readiness, change control, project management and business process. By implementing the change control methods mentioned in the presentation, you will be able to have a smooth transition in an organization. So, without waiting much, download our extensively researched change management framework presentation. With our Change Management Presentation slides, understand the need for change and plan to go through it without any hassles.
Presentation about IT managed services and solutions being offered by IISGL .
At IISGL, we have a fully consultative approach. We want
to understand your business, its pain points and
ambitions. We can then utilize that knowledge,
dovetailing with our years of extensive experience of
the technologies available, to provide you with a custom
solution.
PCG Solutions is an IT solutions provider that offers 24/7 monitoring, alerting, and reporting services to help businesses focus on their core operations. Their enhanced program includes around-the-clock monitoring of clients' IT environments, immediate alerts for any issues, and monthly reporting on network health. They also provide asset tracking, security monitoring, preventative maintenance, and quarterly business reviews to help optimize clients' IT investments and reduce costs.
This document introduces managed IT infrastructure services. It discusses threats to infrastructure like data corruption, component failure, and human error. It then outlines the benefits of managed services, including higher availability, efficient outsourcing, 24/7 monitoring, and leveraging best practices. Key aspects of the managed services solution are proactive monitoring, knowledge sharing, and certified staff.
The document discusses managed IT solutions and services that can help businesses address common IT challenges such as unpredictable downtime, fluctuating costs, security vulnerabilities, and lack of strategic planning. It describes a managed services offering that provides comprehensive IT support and management for a fixed monthly fee, including benefits like reduced downtime, lower total costs, improved security, and freeing up clients to focus on their core business. Key features of the solution include 24/7 monitoring, preventative maintenance, backup and disaster recovery, helpdesk support, and virtual CIO consulting.
Are you constantly reacting to technology problems in your office? Do you wish you had time to plan ahead for your company’s future technology needs? Are you overwhelmed with all the options and don’t feel equipped to make decisions as your business expands?
NSI can guarantee you an efficient, reliable and progressive network that will free you from your technology strains.
As dedicated IT professionals, our vision is to provide businesses with all of the advantages and opportunities that previously only large corporations could afford to implement. Our professionals have many years of experience in all facets of business – both large and small.
Managed Services Pricing Guidelines PowerPoint Presentation Slides is a virtual solution designed for IT experts. This PowerPoint template deck serves as an ideal tool to represent the IT outsourcing pricing model. Our IT managed services PPT slideshow helps you in compiling a compelling company overview that includes key organizational highlights. Communicate the basic IT requirements of an organization such as a robust IT infrastructure. Demonstrate managed information technology services like network administration, technical support, technical consulting, and proactive technology management. Consolidate all the auxiliary managed IT services that your company offers using our patterned PowerPoint presentation. Utilize the comprehensive format of our PPT theme to represent the IT systems management services pricing framework. Break your pricing model into various classifications based on duration, packages, or other parameters. By doing so, you can create a more diverse IT managed services pricing model. So, hit the download button and begin instant personalization. Our Managed Services Pricing Guidelines PowerPoint Presentation Slides are topically designed to provide an attractive backdrop to any subject. Use them to look like a presentation pro. https://bit.ly/3nVOqW8
Managed It Services Pricing PowerPoint Presentation SlidesSlideTeam
Managed It Services Pricing PowerPoint Presentation Slides are specially created for information technology professionals. Use this PPT slideshow to represent the IT outsourcing and pricing model. Showcase organizational aptitude by consolidating a crisp company overview through this IT managed services PowerPoint theme. Educate your audience about your client's IT needs like high-level cybersecurity and sound IT infrastructure. Demonstrate managed information technology services like network administration, technical support, technical consulting, and proactive technology management. Use our comprehensive PPT presentation to showcase other managed IT services that you can provide. Employ our patterned PowerPoint layout to represent the pricing structure for IT systems management services. An organized tabular format helps you in dividing the price framework into categories. This creates a flexible IT managed services pricing model. You can depict plans based on duration, packages, individual service, or all of them. Make your presentation compelling by elucidating how you are better than your competitors through competitor analysis. There is a lot more information that you can add. All you have to do is hit the download button and begin personalization. Our Managed It Services Pricing PowerPoint Presentation Slides are topically designed to provide an attractive backdrop to any subject. Use them to look like a presentation pro. https://bit.ly/2J07nbs
Quality Control PowerPoint Presentation Slides SlideTeam
Every organization needs to adapt to the ever-changing business environment. Sensing this need, we have come up with these content-ready change management PowerPoint presentation slides. These change management PPT templates will help you deal with any kind of an organizational change. Be it with people, goals or processes. The business solutions incorporated here will help you identify the organizational structure, create vision for change, implement strategies, identify resistance and risk, manage cost of change, get feedback and evaluation, and much more. With the help of various change management tools and techniques illustrated in this presentation design, you can achieve the desired business outcomes. This business transition PowerPoint design also covers certain related topics such as change model, transformation strategy, change readiness, change control, project management and business process. By implementing the change control methods mentioned in the presentation, you will be able to have a smooth transition in an organization. So, without waiting much, download our extensively researched change management framework presentation. With our Change Management Presentation slides, understand the need for change and plan to go through it without any hassles.
Presentation about IT managed services and solutions being offered by IISGL .
At IISGL, we have a fully consultative approach. We want
to understand your business, its pain points and
ambitions. We can then utilize that knowledge,
dovetailing with our years of extensive experience of
the technologies available, to provide you with a custom
solution.
PCG Solutions is an IT solutions provider that offers 24/7 monitoring, alerting, and reporting services to help businesses focus on their core operations. Their enhanced program includes around-the-clock monitoring of clients' IT environments, immediate alerts for any issues, and monthly reporting on network health. They also provide asset tracking, security monitoring, preventative maintenance, and quarterly business reviews to help optimize clients' IT investments and reduce costs.
This document introduces managed IT infrastructure services. It discusses threats to infrastructure like data corruption, component failure, and human error. It then outlines the benefits of managed services, including higher availability, efficient outsourcing, 24/7 monitoring, and leveraging best practices. Key aspects of the managed services solution are proactive monitoring, knowledge sharing, and certified staff.
The document discusses managed IT solutions and services that can help businesses address common IT challenges such as unpredictable downtime, fluctuating costs, security vulnerabilities, and lack of strategic planning. It describes a managed services offering that provides comprehensive IT support and management for a fixed monthly fee, including benefits like reduced downtime, lower total costs, improved security, and freeing up clients to focus on their core business. Key features of the solution include 24/7 monitoring, preventative maintenance, backup and disaster recovery, helpdesk support, and virtual CIO consulting.
Are you constantly reacting to technology problems in your office? Do you wish you had time to plan ahead for your company’s future technology needs? Are you overwhelmed with all the options and don’t feel equipped to make decisions as your business expands?
NSI can guarantee you an efficient, reliable and progressive network that will free you from your technology strains.
As dedicated IT professionals, our vision is to provide businesses with all of the advantages and opportunities that previously only large corporations could afford to implement. Our professionals have many years of experience in all facets of business – both large and small.
Pitch Deck to SMB End Users | Kaseya Partner Program VAR Onboarding ToolDavid Castro
Sales pitch deck for VAR Rep to use during sales process with SMB end user. Content includes the following: SMB situation analysis, SMB IT management issues, solution alternatives, what is Kaseya, why SMB chooses Kaseya, how VARs can position Kaseya and make money, how VARs can leverage Kaseya resources. Presented by Kaseya. January 2015
MSP Best Practice | Optimizing RMM Solutions and Increasing MSP ProfitsDavid Castro
MSP best practice. Content includes the following: Why it’s important to analyze the configuration of your RMM solution against industry best practices (and
where to get those practices and how do to the analysis); How to check thresholds and alerts against user roles and policy settings for maximum effectiveness; How to audit the integration of your RMM solution with your PSA tool, including a review of dashboards and reports – and learn why this is often overlooked; How to implement these changes to increase your profitability by 10% to 20%. Presented by Kaseya with SPC International (fka MSP University). October 2013
Kaseya is a leading IT management software company that allows resellers to make money by selling their #1 rated IT management solution to SMB customers. The document outlines why Kaseya is a unique opportunity for resellers due to its ability to solve big IT problems for SMBs in an affordable and complete solution. It also provides details on how resellers can start prospecting customers and registering deals through Kaseya's partner portal to begin profiting from resale.
RFP Presentation for Network, Desktop & Servers Maintenance and Technical Sup...InfiNetwork
This presentation covers common IT challenges and problems with traditional approaches, and details InfiNetwork's managed IT solution and its benefits.
In ongoing research and interviews, leading IT analyst firm Enterprise Management Associates (EMA) has witnessed the growing role of IT service management in many IT organizations. This growth is a result of progressive ITSM teams—with integrated capabilities to support asset management, operations, development and the IT executive and business community—becoming a hub in optimizing IT for both value and cost.
These slides - based on the webinar featuring Dennis Drogseth, VP of research at EMA - provide insights into this research, with some dramatic, and telling revelations.
Kaseya Connect 2011 - Building the Process Framework (Ant Farm)Kaseya
The document discusses building a process framework for managed IT services. It begins by establishing the value proposition, outlining customer needs like resolving outages quickly and keeping systems updated. It then designs the service architecture, mapping needs to processes like reactive support, proactive management, and strategic consulting. Finally, it discusses engineering process modules and deploying the processes using tools like service blueprints. The overall goal is to take a structured approach to developing managed services processes that link value to delivery and achieve required results.
This presentation provides an overview of the key components of a service support process: configuration management, problem management, release management, change management, and incident management. It describes the basic functions and benefits of each component. Configuration management involves managing IT components, configurations, and the configuration management database (CMDB). Problem management involves identifying, diagnosing, and resolving problems and errors. Change management involves controlling and tracking changes to minimize impacts. Release management coordinates testing and deployment of releases. Incident management handles detection, classification, and resolution of incidents. Together, these components work to improve IT service quality, user productivity, and support efficiency.
Techs R Us provides 24/7 IT monitoring and support services to small and mid-sized businesses. Their services include 24/7 monitoring of clients' IT networks, immediate alerting for any issues, and monthly reporting on network health and security. They also conduct regular asset tracking and inventory to help clients plan budgets and reduce technology costs over the long run.
Jon Baxter - Getting a Seat at The Decision-Making TableitSMF UK
In this session, Jon discussed a new model for relationship
management, focusing on value proposition, alignment,
influence, trust, and the relationship portfolio.
Storage, protection, and evaluation enormous volume of digital content can exert lot of pressure on already restricted information technology (IT) resources and put heavy demands on business managers’ attention. You can also download the same whitepaper from - http://www.go4hosting.com/resources.htm
Konica Minolta's All Covered Financial Services team provides IT security, compliance, and administration services to financial institutions to mitigate risks and reduce costs. They have extensive experience assisting clients with regulatory exams and audits. As an award-winning leader for over 100 years, All Covered has certified experts that provide services like managed security, compliance support, and cloud/infrastructure management to help clients meet requirements.
This document provides an introduction to IPsoft, an IT service management company:
- IPsoft claims to reduce IT management costs by over 30% and resolve over 56% of problems without manual intervention through their autonomic toolsuite. They also typically reduce mean time to resolution by 60% and underwrite the cost savings from day one.
- IPsoft was founded in 1998 and is profitable. They offer ITSM as a service in North America, Europe and Asia through direct and indirect sales with operational centers in several cities worldwide.
- The document discusses how IPsoft's autonomic solutions can transform IT support by providing autonomous level 1 support and assistance at higher levels to reduce reliance on staff.
Inform Interiors Proposal for Managed Support Servicesjoshua paul
Managed support services provide small and medium businesses with enterprise-level IT support through proactive network and system monitoring and management similar to large corporations. This includes 24/7 monitoring and support, backup and disaster recovery, security, and routine maintenance. A monitoring agent runs on each computer to provide full visibility of the network and alerts. Benefits include reduced costs, improved reliability, and IT support tailored to the needs of the business.
Lean IT - Why IT Service Management needs itBoonNam Goh
IT Service Management is sometimes (usually?) implemented badly even if best practices such as ITIL is used. The implementation usually carry out the letter but not the spirit of such best practices. Lean IT helps to apply Lean principles to IT so as to ensure that IT processes are streamlined and provide value to the user/customer. Lean also has techniques that help IT to innovate and transform.
Martin Huddleston: No Service Management, No SecurityitSMF UK
Cyber security is no different from any other management activity, the theory is straight forward and well known, but the execution is very difficult. Interestingly, recent research carried out by a UK/ NATO industry team identified that one key element of high quality cyber security is world class service management as the majority of controls used to secure a system lie within the service management realm.
So how do you effectively encompass cyber security into service management? In this presentation Martin outlines the background to the research and shares the results that identify how service management controls fit within a cyber security life cycle. Then, building on this work, Martin showcases how we need to think more about effectiveness and continuous improvement rather than compliance to give us the best chance of staying ahead of the attackers.
IT technical support/helpdesk ismonitoring and maintaining the computer systems and networks within an organisation in a it it
it technical support role. If there are any issues or changes required, such as forgotten passwords, viruses or email issues, you'll be the first person employees will come to.
Benchmarking ITAM: Understand and grow your organization's IT Asset Manageme...Jon Stevens-Hall
Jon Hall's presentation from the IAITAM (International Association of IT Asset Managers) Annual Conference and Exhibition in Palm Springs, USA, in 2012
Shuffle IT Solutions provides a comprehensive IT service desk called Shuffle IT Solutions Service Desk to help organizations manage changes to their IT infrastructure and ensure high levels of service availability. The service desk allows companies to streamline IT processes, manage the service lifecycle, and provide effective control over support and delivery. It addresses the challenges of supporting today's complex IT environments through scalable service management and by handling over 1 million support requests annually.
The document discusses Apollo Health Street's strategic support solutions for managing customer service desks. It provides examples of several clients who outsource their service desk operations to Apollo. Apollo claims to have experience handling over 1 million calls per year through its focus on people, processes, technology and cost competitiveness. The summaries of individual clients highlight the services Apollo provides, such as technical support, monitoring and added value services.
Service Desk Pricing Model PowerPoint Presentation SlidesSlideTeam
This document provides information on pricing models for IT services. It discusses the company background, key facts, management team, and milestones. It outlines customer requirements and the services offered, including managed IT services, help desk support, and basic management. Pricing categories, plans, and rates for other services are presented. There is a gap analysis of client issues and solutions provided. A comparison of service features to competitors is given, showing the company's market position. The document closes with the IT service roadmap, timeline, and effect of implementing the services in reducing issues like downtime and security threats.
IT Support Pricing PowerPoint Presentation SlidesSlideTeam
IT Support Pricing PowerPoint Presentation Slides is the perfect solution for information technology professionals to demonstrate their tariff structure. Use the IT pricing model PPT theme to provide a crisp company overview including details like management team, and key facts. Showcase customer requirements like IT infrastructure, and advanced system security with the help of this tech costing structure PowerPoint slideshow. Illustrate the types of services like network administration, technical support, and technology consulting through information technology pricing plan PPT presentation’s visually-compelling graphics. Represent the cost and description of services through concise tabular format included in this IT service pricing PowerPoint theme. Classify your managed services from economic to high-end, based on cost by the means tech support costing PPT slideshow. You can even portray hourly, daily, and yearly charges for IT support using this IT price strategy PowerPoint template deck. Download tech cost planning PPT presentation to elucidate competitor analysis, IT service roadmap, and the effects after IT services implementation. https://bit.ly/3e0e9J3
Pitch Deck to SMB End Users | Kaseya Partner Program VAR Onboarding ToolDavid Castro
Sales pitch deck for VAR Rep to use during sales process with SMB end user. Content includes the following: SMB situation analysis, SMB IT management issues, solution alternatives, what is Kaseya, why SMB chooses Kaseya, how VARs can position Kaseya and make money, how VARs can leverage Kaseya resources. Presented by Kaseya. January 2015
MSP Best Practice | Optimizing RMM Solutions and Increasing MSP ProfitsDavid Castro
MSP best practice. Content includes the following: Why it’s important to analyze the configuration of your RMM solution against industry best practices (and
where to get those practices and how do to the analysis); How to check thresholds and alerts against user roles and policy settings for maximum effectiveness; How to audit the integration of your RMM solution with your PSA tool, including a review of dashboards and reports – and learn why this is often overlooked; How to implement these changes to increase your profitability by 10% to 20%. Presented by Kaseya with SPC International (fka MSP University). October 2013
Kaseya is a leading IT management software company that allows resellers to make money by selling their #1 rated IT management solution to SMB customers. The document outlines why Kaseya is a unique opportunity for resellers due to its ability to solve big IT problems for SMBs in an affordable and complete solution. It also provides details on how resellers can start prospecting customers and registering deals through Kaseya's partner portal to begin profiting from resale.
RFP Presentation for Network, Desktop & Servers Maintenance and Technical Sup...InfiNetwork
This presentation covers common IT challenges and problems with traditional approaches, and details InfiNetwork's managed IT solution and its benefits.
In ongoing research and interviews, leading IT analyst firm Enterprise Management Associates (EMA) has witnessed the growing role of IT service management in many IT organizations. This growth is a result of progressive ITSM teams—with integrated capabilities to support asset management, operations, development and the IT executive and business community—becoming a hub in optimizing IT for both value and cost.
These slides - based on the webinar featuring Dennis Drogseth, VP of research at EMA - provide insights into this research, with some dramatic, and telling revelations.
Kaseya Connect 2011 - Building the Process Framework (Ant Farm)Kaseya
The document discusses building a process framework for managed IT services. It begins by establishing the value proposition, outlining customer needs like resolving outages quickly and keeping systems updated. It then designs the service architecture, mapping needs to processes like reactive support, proactive management, and strategic consulting. Finally, it discusses engineering process modules and deploying the processes using tools like service blueprints. The overall goal is to take a structured approach to developing managed services processes that link value to delivery and achieve required results.
This presentation provides an overview of the key components of a service support process: configuration management, problem management, release management, change management, and incident management. It describes the basic functions and benefits of each component. Configuration management involves managing IT components, configurations, and the configuration management database (CMDB). Problem management involves identifying, diagnosing, and resolving problems and errors. Change management involves controlling and tracking changes to minimize impacts. Release management coordinates testing and deployment of releases. Incident management handles detection, classification, and resolution of incidents. Together, these components work to improve IT service quality, user productivity, and support efficiency.
Techs R Us provides 24/7 IT monitoring and support services to small and mid-sized businesses. Their services include 24/7 monitoring of clients' IT networks, immediate alerting for any issues, and monthly reporting on network health and security. They also conduct regular asset tracking and inventory to help clients plan budgets and reduce technology costs over the long run.
Jon Baxter - Getting a Seat at The Decision-Making TableitSMF UK
In this session, Jon discussed a new model for relationship
management, focusing on value proposition, alignment,
influence, trust, and the relationship portfolio.
Storage, protection, and evaluation enormous volume of digital content can exert lot of pressure on already restricted information technology (IT) resources and put heavy demands on business managers’ attention. You can also download the same whitepaper from - http://www.go4hosting.com/resources.htm
Konica Minolta's All Covered Financial Services team provides IT security, compliance, and administration services to financial institutions to mitigate risks and reduce costs. They have extensive experience assisting clients with regulatory exams and audits. As an award-winning leader for over 100 years, All Covered has certified experts that provide services like managed security, compliance support, and cloud/infrastructure management to help clients meet requirements.
This document provides an introduction to IPsoft, an IT service management company:
- IPsoft claims to reduce IT management costs by over 30% and resolve over 56% of problems without manual intervention through their autonomic toolsuite. They also typically reduce mean time to resolution by 60% and underwrite the cost savings from day one.
- IPsoft was founded in 1998 and is profitable. They offer ITSM as a service in North America, Europe and Asia through direct and indirect sales with operational centers in several cities worldwide.
- The document discusses how IPsoft's autonomic solutions can transform IT support by providing autonomous level 1 support and assistance at higher levels to reduce reliance on staff.
Inform Interiors Proposal for Managed Support Servicesjoshua paul
Managed support services provide small and medium businesses with enterprise-level IT support through proactive network and system monitoring and management similar to large corporations. This includes 24/7 monitoring and support, backup and disaster recovery, security, and routine maintenance. A monitoring agent runs on each computer to provide full visibility of the network and alerts. Benefits include reduced costs, improved reliability, and IT support tailored to the needs of the business.
Lean IT - Why IT Service Management needs itBoonNam Goh
IT Service Management is sometimes (usually?) implemented badly even if best practices such as ITIL is used. The implementation usually carry out the letter but not the spirit of such best practices. Lean IT helps to apply Lean principles to IT so as to ensure that IT processes are streamlined and provide value to the user/customer. Lean also has techniques that help IT to innovate and transform.
Martin Huddleston: No Service Management, No SecurityitSMF UK
Cyber security is no different from any other management activity, the theory is straight forward and well known, but the execution is very difficult. Interestingly, recent research carried out by a UK/ NATO industry team identified that one key element of high quality cyber security is world class service management as the majority of controls used to secure a system lie within the service management realm.
So how do you effectively encompass cyber security into service management? In this presentation Martin outlines the background to the research and shares the results that identify how service management controls fit within a cyber security life cycle. Then, building on this work, Martin showcases how we need to think more about effectiveness and continuous improvement rather than compliance to give us the best chance of staying ahead of the attackers.
IT technical support/helpdesk ismonitoring and maintaining the computer systems and networks within an organisation in a it it
it technical support role. If there are any issues or changes required, such as forgotten passwords, viruses or email issues, you'll be the first person employees will come to.
Benchmarking ITAM: Understand and grow your organization's IT Asset Manageme...Jon Stevens-Hall
Jon Hall's presentation from the IAITAM (International Association of IT Asset Managers) Annual Conference and Exhibition in Palm Springs, USA, in 2012
Shuffle IT Solutions provides a comprehensive IT service desk called Shuffle IT Solutions Service Desk to help organizations manage changes to their IT infrastructure and ensure high levels of service availability. The service desk allows companies to streamline IT processes, manage the service lifecycle, and provide effective control over support and delivery. It addresses the challenges of supporting today's complex IT environments through scalable service management and by handling over 1 million support requests annually.
The document discusses Apollo Health Street's strategic support solutions for managing customer service desks. It provides examples of several clients who outsource their service desk operations to Apollo. Apollo claims to have experience handling over 1 million calls per year through its focus on people, processes, technology and cost competitiveness. The summaries of individual clients highlight the services Apollo provides, such as technical support, monitoring and added value services.
Service Desk Pricing Model PowerPoint Presentation SlidesSlideTeam
This document provides information on pricing models for IT services. It discusses the company background, key facts, management team, and milestones. It outlines customer requirements and the services offered, including managed IT services, help desk support, and basic management. Pricing categories, plans, and rates for other services are presented. There is a gap analysis of client issues and solutions provided. A comparison of service features to competitors is given, showing the company's market position. The document closes with the IT service roadmap, timeline, and effect of implementing the services in reducing issues like downtime and security threats.
IT Support Pricing PowerPoint Presentation SlidesSlideTeam
IT Support Pricing PowerPoint Presentation Slides is the perfect solution for information technology professionals to demonstrate their tariff structure. Use the IT pricing model PPT theme to provide a crisp company overview including details like management team, and key facts. Showcase customer requirements like IT infrastructure, and advanced system security with the help of this tech costing structure PowerPoint slideshow. Illustrate the types of services like network administration, technical support, and technology consulting through information technology pricing plan PPT presentation’s visually-compelling graphics. Represent the cost and description of services through concise tabular format included in this IT service pricing PowerPoint theme. Classify your managed services from economic to high-end, based on cost by the means tech support costing PPT slideshow. You can even portray hourly, daily, and yearly charges for IT support using this IT price strategy PowerPoint template deck. Download tech cost planning PPT presentation to elucidate competitor analysis, IT service roadmap, and the effects after IT services implementation. https://bit.ly/3e0e9J3
FH-Networking provides managed IT services including remote monitoring and maintenance, backup and disaster recovery, and VoIP. They assess clients' current environments, onboard new services, and ongoingly manage clients' technology to keep their infrastructure optimized. Their services include essential IT support, a la carte options like professional monitoring and patch management, proactive network management and maintenance, and fully managed IT outsourcing solutions.
SEDAB is a managed service provider that offers flexible IT solutions including essential IT support, a la carte services, proactive network management, and fully managed IT outsourcing programs to address common IT challenges faced by organizations like unpredictable downtime, rising costs, and security and compliance issues. Their approach involves assessing clients' environments, onboarding to stabilize systems, ongoing management and optimization through their Network and Security Operations Center, and protecting clients with industry best practices. Potential next steps include selecting desired services, undergoing a technical assessment, and receiving a solution proposal.
Digital Waves IT Solutions provides IT consulting, software implementations, and managed services. They specialize in IT service management, asset management, and security solutions. Their consultants have expertise in ERP systems, databases, networking, and other technologies. They work with clients to implement best practices for IT operations and governance.
Remote infrastructure management (RIM) refers to remotely managing IT infrastructure such as workstations, servers, network devices, and storage devices. It aims to reduce costs, increase efficiency, provide preventative maintenance, lower risks, and ensure business continuity. RIM services include monitoring, help desk support, server management, and application support provided through a centralized global command center to reduce downtime and improve user satisfaction.
The document discusses performance management and IT service delivery in Jefferson County. It outlines challenges around budget, skills, quality and needs. The goals are to mature IT management processes, treat IT as a service provider, and make IT a strategic partner to business. Metrics and frameworks are used to prioritize projects based on their operational, strategic and business impact.
Msp It Goverance And Service Delivery Processkadhar_masthan
The document discusses IT service management frameworks and standards including ITIL, ISO 20000, COBIT, and ISO 27001. It uses the example of an IT services company called InfraRemote to illustrate how implementing these frameworks can help address issues like unmet service level agreements, poor customer support, and a lack of processes. Adopting standards like ITIL can help formalize processes, align IT with business goals, improve service quality, and increase maturity from an initial ad-hoc level to optimized processes.
The document summarizes a presentation by The Company, a managed IT services provider located in Bossier City, Louisiana. The Company offers a fully managed IT solution for small businesses that includes 24/7 monitoring and maintenance of servers, networks, devices and applications for $1 per day. This comprehensive managed services solution aims to reduce clients' IT costs, downtime, security risks and management efforts compared to using traditional break-fix support providers.
The document outlines an agenda for a presentation by Mindshare Retail on their IT infrastructure management services. The agenda includes presentations on their company brief, core IO optimization methodology, NOC walkthrough and tool demonstration, followed by a Q&A session. The document also provides details on Mindshare's business, strengths, offerings, approach, customers, and testimonials praising their services.
This document provides an overview of CA's Unicenter Service Desk solution. It discusses how the Service Desk can help centralize logging and tracking of support calls while providing online reporting and performance metrics through the Unicenter Service Desk Dashboard. Key features of the Service Desk include incident, problem and change management capabilities in line with ITIL best practices as well as a totally web-based interface. The Service Desk integrates with other CA products to provide a unified view of IT assets, changes, and services.
Managed IT Services: What It Is and Why It MattersNet at Work
The webinar discussed managed IT services and how they can help businesses by introducing best practices to mitigate risks, remediate issues, and provide accurate reporting for planning and budgeting. Managed services aim to maximize uptime and productivity by proactively managing IT through documentation, maintenance, patching, and procedures. While managed services complement existing IT staff, they can take over the role of a virtual CIO by mapping business needs to technology, managing vendors, and freeing up staff to focus on projects. Attendees were invited to ask questions and provided with contact information to discuss assessments and next steps.
The document provides an overview of CA's Unicenter Service Desk solution for implementing an IT service management framework based on ITIL best practices. It describes the key components of the solution including incident, problem, and change management modules as well as reporting and dashboard capabilities for monitoring service levels. The solution aims to standardize and automate IT service processes to improve service quality and reduce costs.
The document provides an overview of ITIL (Information Technology Infrastructure Library) v3. It discusses key concepts in ITIL like service management, service lifecycles, and certifications. The service lifecycle in ITIL v3 includes service strategy, service design, service transition, service operation, and continual service improvement.
System Software Modification Proposal PowerPoint Presentation SlidesSlideTeam
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Managed IT infrastructure services involve outsourcing an organization's IT environment, including network, cloud computing, servers, and applications, to partners who can ensure adoption of new technologies, scalability on demand, and optimization while maintaining security standards. A robust IT infrastructure provides benefits like improved efficiency, enhanced data security, improved scalability, better collaboration, and improved competitiveness by acting as the foundation for digital operations. Key features of managed IT infrastructure include management of capacity, network monitoring, trend analysis dashboards, and support for heterogeneous environments to streamline processes and reduce costs.
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Managed IT Services Pricing Models And Strategies PowerPoint Presentation Slides
1. A more cost-effective way to
manage your IT infrastructure
Managed IT Services
Pricing Models and
strategies
2. Agenda for Pricing
IT Services
Providing better IT infrastructure by analyzing and determine
the present IT infrastructure
24*7 support and monitoring for cyber security
Implementing multiple support systems for decreasing the
server down time
Add text here
Add text here
Add text here
2
3. Table of
Contents
Company Overview
› Company Background
› Key Facts
› Management Team
› Milestones
IT Service Timeline
Effect After Implementing IT Services
Dashboard
› IT Server Downtime Issue and Support
› IT Application and Managed Services
› IT Project Detail
Services Offered
› Managed Services
› Other Services Offered
Customer Requirements
Pricing Offered
› Pricing category for Managed IT Services
› Managed IT Services Pricing Plan
› Pricing for other services
› Charge an Hourly or Per-project Rate
Gap Analysis
Competitors Analysis
› Service Features Comparison
› Why we are better from competitors
IT Service Roadmap
3
4. Table of
Contents
Company Overview
› Company Background
› Key Facts
› Management Team
› Milestones
IT Service Timeline
Effect After Implementing IT Services
Dashboard
› IT Server Downtime Issue and Support
› IT Application and Managed Services
› IT Project Detail
Services Offered
› Managed Services
› Other Services Offered
Customer Requirements
Pricing Offered
› Pricing category for Managed IT Services
› Managed IT Services Pricing Plan
› Pricing for other services
› Charge an Hourly or Per-project Rate
Gap Analysis
Competitors Analysis
› Service Features Comparison
› Why we are better from competitors
IT Service Roadmap
4
5. Our Company Background
This slide covers the introduction of the company wherein we have focused on establishment year, insights, factsheet and recent achievements
Management
Leadership that is making us step
ahead and making us better
Insights
Insight of our experience that is
boosting innovative solution
Factsheet
Serving the IT requirement of our
global clientele for over 2 decade
Awards
Awarded as "Best System Integrator in
managed services“
“Best system security provider company”
ABOUT US
ABC is a leading and worldwide
accepted IT service Provider and
presently at the forefront of Digital
Transformation & Emerging
Technologies to serve clients
around the world
This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 5
Established in 1995
6. IT Firm Key Facts
This slide covers facts about our company we are serving over 2000 plus clientele worldwide, we have provided over 500 plus cyber security system and we have 1400 plus qualified IT professionals
Servicing the IT Services requirements of
our global clientele for over two decades
Clients Worldwide
2000+
Qualified IT Professionals
1400+
Cyber System Security
500+
Managed IT infrastructure
Implementations
100+
Focused on Startups & New Technologies
4.000
Monthly
Active Users
>1 B
Queries
Executed
10.000
Data sources
Connected
This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 6
7. IT Services Management Team
7
This slide covers the key team members of the company such as chairman, managing directors and whole-time directors
NAME HERE
NAME HERENAME HERE
Chairman & Managing Director Whole-Time Director
Designation HereDesignation HereDesignation Here
Designation Here Designation Here
This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
NAME HERE
NAME HERE
NAME HERE
NAME HERE
8. IT Firm Milestones Achieved
Here we have listed company’s five years of rewards and recognitions form FY 2015 to FY 2019
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› Awarded as "Best
System Integrator
2015
› Best ICT services
provider
2016
› Most promising
managed services
partner of the year
› An official
Administrative &
Organizational
Partner
2017
› Add text here
› Add text here
› Add text here
2018
› Add text here
› Add text here
› Add text here
2019
9. Table of
Contents
Company Overview
› Company Background
› Key Facts
› Management Team
› Milestones
IT Service Timeline
Effect After Implementing IT Services
Dashboard
› IT Server Downtime Issue and Support
› IT Application and Managed Services
› IT Project Detail
Services Offered
› Managed Services
› Other Services Offered
Pricing Offered
› Pricing category for Managed IT Services
› Managed IT Services Pricing Plan
› Pricing for other services
› Charge an Hourly or Per-project Rate
Gap Analysis
Competitors Analysis
› Service Features Comparison
› Why we are better from competitors
IT Service Roadmap
Customer Requirements
9
10. Customer Requirements
10
This slide is covering the requirements of the client such as IT infrastructure solution, high level security, tools and training which makes systems easier
Custom IT solutions that build on your current business and IT infrastructure
High-level security structures that protect our customers
User-focused tools and training that make implementing new systems easy
Long-term management of IT systems and infrastructure for clients
Add text here
Add text here
Add text here
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11. Table of
Content
Company Overview
› Company Background
› Key Facts
› Management Team
› Milestones
IT Service Timeline
Effect After Implementing IT Services
Dashboard
› IT Server Downtime Issue and Support
› IT Application and Managed Services
› IT Project Detail
Pricing Offered
› Pricing category for Managed IT Services
› Managed IT Services Pricing Plan
› Pricing for other services
› Charge an Hourly or Per-project Rate
Gap Analysis
Competitors Analysis
› Service Features Comparison
› Why we are better from competitors
IT Service Roadmap
Services Offered
› Managed Services
› Other Services Offered
Customer Requirements
11
12. Managed IT Services Offered
12
Here we have listed some managed IT services such technical support, technology consulting, proactive technology management and network administration
Technical Support Services
Customer Support Team
› Customer portal
› Problem isolation & resolution
› How to guides
› On-site support
Technology Consulting
Dedicated Software
› Technology planning
› Budget planning
› Quarterly meeting/ review
› Add text here
› Add text here
Network Administration
Dedicated Network Administrator
› Centralized service ticket resolution
› Centralized service review/reporting
› Checklist for Technology
› Best practices
› Add text here
› Add text here
› Add text here
Proactive Technology Management
Centralized Services
› Anti-virus management
› Anti-spyware management
› 24*7 monitoring
› Managed backup
› Patch management
› Spam management
› Add text here
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13. Other Services Offered
Here we are covering other services for the clients such as total IT management services package , help desk services package and basic managed services package
Total I.T Management
Unlimited hours + Management
Malware and
antivirus management
Performance $ preventative
maintenance reports
Discounted rate for
peripheral equipment
Help Desk Plus
24/7 Help Desk Support for additional $5
› Unlimited onsite support
› US based knowledgeable help desk
› 2-minute guaranteed answer time
Basic Management
IT Management &
Protection
› Discounted hourly support pricing
› Performance & preventative maintenance reports
› Discounted rate for peripheral equipment
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14. Table of
Contents
Company Overview
› Company Background
› Key Facts
› Management Team
› Milestones
IT Service Timeline
Effect After Implementing IT Services
Dashboard
› IT Server Downtime Issue and Support
› IT Application and Managed Services
› IT Project Detail
Gap Analysis
Competitors Analysis
› Service Features Comparison
› Why we are better from competitors
IT Service Roadmap
Customer Requirements
Pricing Offered
› Pricing category for Managed IT Services
› Managed IT Services Pricing Plan
› Pricing for other services
› Charge an Hourly or Per-project Rate
Services Offered
› Managed Services
› Other Services Offered
14
15. Pricing category for Managed IT Services
This slide is covering the pricing category for managed IT services such as economic services, mid to high range services and highest in cost spectrum. It also covers
description and cost for all the services.
Pricing Category Description What will we do Cost Additional Services Additional Services Cost
Economic Managed IT Services
› This system is the lowest end of
the price continuum.
› This provides simple monitoring
services
› The IT team simply works as a
security guard by monitoring the
computer carefully if something
goes wrong, and you'll be
informed instantly
› You can then choose to take
remedial steps directly or by
paying additional charges to the
outside professional to step over
and execute the remedy
› $75-350 a month
› End-user remote or onsite
support
› IT security services
› Hourly rates -$75 to $275/hr
Mid-to-High Range
› Mid-to-high scope of price scale-
controlled IT products
› IT specialists not only monitor IT
issues, but also take the initiative
to solve problem
› In many instances, PREVENT
them to occur in the first place.
› This provides round-the-clock
This assistance (unlimited in
some cases), IT schedule, policy
and design services, back-up and
disaster recovery protocols, and a
mix of on-site and mobile help –
all for one flat fee
› We will conduct cyber security
checks daily to find vulnerabilities
in your security infrastructure.
› If any vulnerabilities have been
found, hardware or software
updates may be introduced to
bridge the gaps
› Per device” pricing ranges from
• $100-400 per server,
• $50-100 per workstation,
• $30-75 per firewall, and
• $15-40 per switch
› Other services
› per user charges $75-175/
user depending on the specific
services that are included
Highest End of the Spectrum
› This managed IT service is at
mid-to-high range
› Fully hosted, or cloud systems
› In this we will provide most of the
infrastructure of the system
› $250 per user/per month › Other services
› $75-175/ user depending on the
specific services that are included
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16. Price per month $ 270 $ 320 $ 370 $ 420 Contact for pricing Contact for pricing
Web Server Full Shared ~ Light Shared ~ Full Shared ~ Light Shared ~ Dedicated Dedicated
Database Server Full Shared ~ Full Shared ~ Light Shared ~ Light Shared ~ Full or Light Shared ~ Dedicated
Web Server Disk Space 4GB 18GB 6GB 18GB Scalable Scalable
Additional 20GB N/A $24 N/A $24 $24 $24
FTP Access
Add text here 40 45 220 220 220 Scalable
Max Database Size 4GB 12 GB 12 GB 12 GB 15 GB Scalable
Per Additional Database N/A $120 $120 $120 $120 Scalable
Add text here
Staging $45 $45 $45 $45
Add text here
Additional Services N/A N/A N/A N/A
Managed IT Services Pricing Plan
This slide covers pricing plans which supports to growth with client's business. Here we are providing the most flexible pricing and features, our eCommerce plans come
with additional security, a dedicated IP address and management of SSL certifications.
DESCRIPTION
Economic Mid-to-High Range Highest End
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Bronze Bronze + Silver Silver + Gold Gold+
17. Pricing for Other Services
This slide is covering the pricing for the other services such as total IT management, help desk support and basic management
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Total I.T Management
Unlimited Hours
+ Management
$ 50/ month
Help Desk Plus
24/7 Help Desk Support
for Additional $5
$ 55/ month
Basic Management
IT Management
and Protection
$ 25/ month
18. Charge an Hourly or Per-project Rate
This slide depicts the hourly rate, daily rate and annual rate for IT projects or IT consulting services
Hourly Rate $16- $72 $30- $130 $72- $107 $15- $45
Daily Rate $128-$392 $240- $1040 $576- $856 $120- $360
Annual Rate $30,720- $94,080 N/A N/A $20,000- $60,000
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In house
IT Project
Freelance
(Independent) IT Project
IT Project
Consulting
IT Project Consultants
on your team
19. Table of
Contents
Company Overview
› Company Background
› Key Facts
› Management Team
› Milestones
IT Service Timeline
Effect After Implementing IT Services
Dashboard
› IT Server Downtime Issue and Support
› IT Application and Managed Services
› IT Project Detail
Competitors Analysis
› Service Features Comparison
› Why we are better from competitors
IT Service Roadmap
Customer Requirements
Services Offered
› Managed Services
› Other Services Offered
Gap Analysis
Pricing Offered
› Pricing category for Managed IT Services
› Managed IT Services Pricing Plan
› Pricing for other services
› Charge an Hourly or Per-project Rate
19
20. › No proper IT solutions and IT
infrastructure
› Low level of security structure
for costumers
› Lack of system readiness
› Long-term management of IT
systems and infrastructure for
clients
› Lack of monitoring IT
Infrastructure
› Add text here
› Add text here
› Increasing downtime
› Problems can only be founded
manually
› Data management problems
› Security threats
› Excess IT costs
› Add text here
› Add text here
› Watching your server closely if
something goes wrong, you’ll
be alerted immediately.
› Will run cybersecurity tests
daily to identify loopholes in
your security infrastructure.
› Loophole spotted, hardware or
software upgrades may be
implemented to plug the gaps.
› Add text here
› Add text here
Gap Analysis
20
This slide covers client's problems no proper IT infrastructure, low-level cybersecurity structure etc. gap because of these problems and solution offered by the
consulting company
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Problem Gap Solution
21. Table of
Contents
Company Overview
› Company Background
› Key Facts
› Management Team
› Milestones
IT Service Timeline
Effect After Implementing IT Services
Dashboard
› IT Server Downtime Issue and Support
› IT Application and Managed Services
› IT Project Detail
IT Service Roadmap
Customer Requirements
Services Offered
› Managed Services
› Other Services Offered
Competitors Analysis
› Service Features Comparison
› Why we are better from competitors
Pricing Offered
› Pricing category for Managed IT Services
› Managed IT Services Pricing Plan
› Pricing for other services
› Charge an Hourly or Per-project Rate
Gap Analysis
21
22. Service Features Comparison
This slide is covering the comparison of our service features with the competitors
01
S E R V I C E
Features
Cloud/Saas App Mgmt. ✔ ✔ ✔
24*7*365 Monitoring ✔ ✔
Help Desk And On-site Services ✔ ✔ ✔ ✔
Backup And Disaster Recovery ✔ ✔ ✔
Cyber Security Risk Assessment ✔ ✔
Network Access Control ✔ ✔ ✔
User Behavior Analytics ✔ ✔ ✔
02 03
Competitor Our Company
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23. Why We are Better from Competitors
In this slide we have evaluated our business from competitors on the scale of 1 to 10 and determined the market position of the company. Here company having less
then 10 score is market leader, score between 11-20 will be contender and more than 20 will be niche supplier
Product / Service
Pricing
Support
Services
Complaint
Handling
Business from a
Customer Perspective
Market
Position
COMPETITORS
My Business 2 2 1 2 7 Market Leader
Competition 1 2 2 3 2 9 Market Leader
Competition 2 2 10 3 8 23 Niche Supplier
Competition 3 3 2 8 3 16 Contender
Competition 4 4 6 7 4 21 Niche Supplier
Market Leader< 10 Contender11 - 20 Niche Supplier> 20
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Evaluation Factor (1 = Excellent to 10 = Poor)
24. Table of
Contents
Company Overview
› Company Background
› Key Facts
› Management Team
› Milestones
Effect After Implementing IT Services
Dashboard
› IT Server Downtime Issue and Support
› IT Application and Managed Services
› IT Project Detail
Customer Requirements
Services Offered
› Managed Services
› Other Services Offered
Pricing Offered
› Pricing category for Managed IT Services
› Managed IT Services Pricing Plan
› Pricing for other services
› Charge an Hourly or Per-project Rate
Gap Analysis
IT Service Timeline
IT Service Roadmap
Competitors Analysis
› Service Features Comparison
› Why we are better from competitors
24
25. IT Service Roadmap
This slide covers service roadmap for 4 quarters including milestones such as monitoring, support and remediation, management and advertising, and security
MILESTONES
Monitoring
OMAR
JAMIE
FARAH
FARAH
Support & Remediation
MARIA
ALEX
OMAR
Management & Adv
CARLY
FARAH
Security
CARLY
MARIA
1
1 2
1 1
1 1
1
1
1 2 1
1
1
1
OS Monitoring
Cloud Monitoring Website Monitoring Add Text Here
Database Monitoring Add Text Here
Application Monitoring OS Monitoring
Root Cause Analysis Technical Account Management Updates & Patches
Add text here Add text here
Add text here OS support
Add text here Add text here
Add text here Add text here
Measure Security Available ISO Certification Security Log Filter
Employee Training Password Strength Content Security Policy
Release 1.1 Release 1.2 Release 1.3
Q3 2019 Q2 2019Q1 2019Q4 2019
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26. Managed IT Service Timeline
This slide has covered managed IT services timeline starting from approach, analyze, design, pilot, migrate, and support
› Effective engagement of
key stakeholders
› Early identification of
issues with Active
Directory.
› Iterative transition of
clients to applications to
reduce business impact
› End user interaction and
learning to allow smooth
transition and consistent
user adoption.
› Setup of project
governance
› Developing an
understanding of current
system architecture,
including the setup of
Active Directory
› Understand current
network setup and
availability of bandwidth
› Analyze product classes
and standard application
situations and workloads
› AA cutover strategy
› communication plan
› A training plan
› New messaging
architecture design
including possible
options for "coexistence“
› Design of the Active
Directory synchronization
› Migration of pilot users
› Troubleshooting of any
identified issues
› Collecting reviews to
ensure the continuous
improvement of the
system
› Updating the migration
strategy based on
lessons learned from the
pilot
› Finalize cut over
planning
› Sign-off of the pilot
› Configuration of mail
routing
› Configuration of
desktops
› Configuration of mobile
devices
› Migration of mailboxes
› Migration of archives
› Cutover communications
› Testing and verification
› Post-cutover
troubleshooting
› Handover & acceptance
› Add text here
› Add text here
› Add text here
Approach
45 Days 35 Days 35 Days 45 Days 25 Days 20 Days
Analyze Design Pilot Migrate Support
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27. Table of
Contents
Company Overview
› Company Background
› Key Facts
› Management Team
› Milestones
Customer Requirements
Services Offered
› Managed Services
› Other Services Offered
Pricing Offered
› Pricing category for Managed IT Services
› Managed IT Services Pricing Plan
› Pricing for other services
› Charge an Hourly or Per-project Rate
Gap Analysis
Competitors Analysis
› Service Features Comparison
› Why we are better from competitors
Effect After Implementing IT Services
Dashboard
› IT Server Downtime Issue and Support
› IT Application and Managed Services
› IT Project Detail
IT Service Timeline
IT Service Roadmap
27
28. Effect after Implementing IT services
This slide is depicting that after implementation of IT services clients' company has overcome some problems such as cybersecurity issues, software-related problems,
data loss and IT infrastructure problems
0% 10% 20% 30% 40% 50% 60%
Add text here
Add text here
Technological Impediments
Infrastructural Challenges
Decrease cyber Security threats
Decrease in Data loss
Increase in system readiness for software upgradation
Server downtime decreased
Key Takeaways
By implementing 24*7 monitoring server
downtime has been decreased by 59%
Cybersecurity threats decreased by
42% with daily testing
Add text here
Add text here
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29. IT Server Downtime Issue and Support Dashboard
This slide is covering IT services downtime and support services dashboard
Up
Up
Down
Server 1
Server 2
Server 3
Last down 52 days ago
Last down 2 days ago
Last down 43 days ago
Uptime & Downtime Server 1
0
20
40
60
80
7/1/2019
7/4/2019
7/7/2019
7/10/2019
7/13/2019
7/16/2019
7/19/2019
7/22/2019
7/25/2019
7/28/2019
7/31/2019
8/3/2019
8/6/2019
8/9/2019
8/12/2019
8/15/2019
8/18/2019
8/21/2019
8/24/2019
8/27/2019
8/30/2019
9/2/2019
9/5/2019
9/8/2019
9/11/2019
9/14/2019
9/17/2019
9/20/2019
9/23/2019
9/26/2019
9/29/2019
Uptime Downtime
99,9 %
Uptime
00 : 18 : 20
Downtime
0
10
20
30
40
50
60
IT Support Employee per Thousand End user over Time Count & Percentage of Unsolved Tickets
220%
25%
70%
90%
50%
110%
70%
60%
102%
88%
Donald
Eric
Fabio
Jack
Jane
Jessica
Justin
Peter
Sabrina
Tim
2.020
Unsolved Tickets
2.599
Solved Tickets
80%
Solved/ Unsolved %
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Issue Occurrence
Any
Downtime
Avg Repair
Time
CMS Issue 1 00:09:20 00:08:20
DNS Issues 2 00:29:10 00:24:55
Hardware
Failure
8 00:05:19 00:03:19
Host
Provider
4 00:09:30 00:08:11
Download Issues
30. IT Application and Managed Services Dashboard
This slide is covering its applications and services KPIs such as multi-factor authentication, daily backup of important data and user application handling
Incidents : Open 0 Closed 0
Application Whitelisting
Incidents : Open 0 Closed 0
Patch Applications
Incidents : Open 0 Closed 0
Patch Operating Systems
Incidents : Open 0 Closed 0
Restrict Admin Privileges
Incidents : Open 0 Closed 0
Disable Untrusted
Microsoft Office Macros
Incidents : Open 0 Closed 0
User Application Hardening
Incidents : Open 0 Closed 0
Multi-Factor Authentication
Incidents : Open 0 Closed 0
Daily Backup of Important Data
Alerts 1 hr 24 hr
High 0 6
Medium 0 0
Low 0 1
Alerts 1 hr 24 hr
High 0 0
Medium 0 0
Low 0 0
Alerts 1 hr 24 hr
High 0 0
Medium 0 4
Low 0 1
Alerts 1 hr 24 hr
High 0 3
Medium 0 0
Low 0 0
Alerts 1 hr 24 hr
High 0 6
Medium 0 0
Low 0 1
Alerts 1 hr 24 hr
High 0 6
Medium 0 0
Low 0 1
Alerts 1 hr 24 hr
High 0 6
Medium 0 0
Low 0 1
Alerts 1 hr 24 hr
High 0 6
Medium 0 0
Low 0 1
Top
4
Top
4
Top
4
Top
4
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31. IT Project Detail Dashboard
Here we are covering IT project KPIs such as project risk, budget, planning, designing, development and testing, over all progress of the project
80%
Overall Progress
ProjectSummaryRisks
Currently Over Target Budget
2 Overdue Tasks (High Risk)
2 Overdue Tasks (Medium Risk)
8%
End Date :
Project Leader :
Overall Status :
Start Date :
2019 - 12 - 04
Georg Danwill
Ontime
2019 - 01 - 07
5%
4%
3%
7%
6%
Georg Kate Nancy Paula Richard
Avg Handle Time (In Days) For
Project-Task
Employee Task Deadline Workload
Catherine
Interactive
Dashboard Features
2019 - 08 - 21
Georg
Facebook API
Connector
2019 - 08 - 30
Nancy
Set – up Test
Environment
2019 - 09 - 29
Paula
Finalize
Testing Plan
2019 - 10 - 12
Upcoming Deadlines
35%
55%
15%
11%
Overdue Task Deadline Employee
1 Day
Status Update for
Board
2019 - 08 – 15 Paula
4 Days
Finish UX
Optimizations
2019 - 08 – 12 Catherine
10 Days
Configure Mobile
View
2019 - 09 – 06 Nancy
24 Days
Relational Database
Connections
2019 - 07- 23 Georg
Overdue Tasks
$0K
$20K
$40K
$60K
Total Budget
Budget Amount Used
Target Amount Used
Project Budget
Total Budget : $52,000
Remaining : $8,770
Currently
8.1%
(Over Target)
Planning
Completed
Design
Completed
Development Testing
Waiting
70%
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About Us
34
We are Creative
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Target Audiences Preferred by Many
35. Financial
35
Minimum Medium Maximum
50% 75% 95%
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36. Timeline
36
2016 2017 2018 2019 2020
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37. Our Target
37
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38. Clustered Bar
38
0 2 4 6 8 10 12
2017
2018
2019
2020
Sales In Percentage%
InYears
Product 01
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39. Puzzle
39
01 02
03
04 05
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40. 40
Office Hour
Monday – Saturday
09.00 – 6.00
Call Us
0123456789
Visit Us
# street number, city, state
Follow Us
emailaddress123@gmail.com
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