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A more cost-effective way to
manage your IT infrastructure
Managed IT Services
Pricing Models and
strategies
Agenda for Pricing
IT Services
Providing better IT infrastructure by analyzing and determine
the present IT infrastructure
24*7 support and monitoring for cyber security
Implementing multiple support systems for decreasing the
server down time
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2
Table of
Contents
Company Overview
› Company Background
› Key Facts
› Management Team
› Milestones
IT Service Timeline
Effect After Implementing IT Services
Dashboard
› IT Server Downtime Issue and Support
› IT Application and Managed Services
› IT Project Detail
Services Offered
› Managed Services
› Other Services Offered
Customer Requirements
Pricing Offered
› Pricing category for Managed IT Services
› Managed IT Services Pricing Plan
› Pricing for other services
› Charge an Hourly or Per-project Rate
Gap Analysis
Competitors Analysis
› Service Features Comparison
› Why we are better from competitors
IT Service Roadmap
3
Table of
Contents
Company Overview
› Company Background
› Key Facts
› Management Team
› Milestones
IT Service Timeline
Effect After Implementing IT Services
Dashboard
› IT Server Downtime Issue and Support
› IT Application and Managed Services
› IT Project Detail
Services Offered
› Managed Services
› Other Services Offered
Customer Requirements
Pricing Offered
› Pricing category for Managed IT Services
› Managed IT Services Pricing Plan
› Pricing for other services
› Charge an Hourly or Per-project Rate
Gap Analysis
Competitors Analysis
› Service Features Comparison
› Why we are better from competitors
IT Service Roadmap
4
Our Company Background
This slide covers the introduction of the company wherein we have focused on establishment year, insights, factsheet and recent achievements
Management
Leadership that is making us step
ahead and making us better
Insights
Insight of our experience that is
boosting innovative solution
Factsheet
Serving the IT requirement of our
global clientele for over 2 decade
Awards
Awarded as "Best System Integrator in
managed services“
“Best system security provider company”
ABOUT US
ABC is a leading and worldwide
accepted IT service Provider and
presently at the forefront of Digital
Transformation & Emerging
Technologies to serve clients
around the world
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Established in 1995
IT Firm Key Facts
This slide covers facts about our company we are serving over 2000 plus clientele worldwide, we have provided over 500 plus cyber security system and we have 1400 plus qualified IT professionals
Servicing the IT Services requirements of
our global clientele for over two decades
Clients Worldwide
2000+
Qualified IT Professionals
1400+
Cyber System Security
500+
Managed IT infrastructure
Implementations
100+
Focused on Startups & New Technologies
4.000
Monthly
Active Users
>1 B
Queries
Executed
10.000
Data sources
Connected
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IT Services Management Team
7
This slide covers the key team members of the company such as chairman, managing directors and whole-time directors
NAME HERE
NAME HERENAME HERE
Chairman & Managing Director Whole-Time Director
Designation HereDesignation HereDesignation Here
Designation Here Designation Here
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NAME HERE
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NAME HERE
NAME HERE
IT Firm Milestones Achieved
Here we have listed company’s five years of rewards and recognitions form FY 2015 to FY 2019
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› Awarded as "Best
System Integrator
2015
› Best ICT services
provider
2016
› Most promising
managed services
partner of the year
› An official
Administrative &
Organizational
Partner
2017
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2018
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› Add text here
2019
Table of
Contents
Company Overview
› Company Background
› Key Facts
› Management Team
› Milestones
IT Service Timeline
Effect After Implementing IT Services
Dashboard
› IT Server Downtime Issue and Support
› IT Application and Managed Services
› IT Project Detail
Services Offered
› Managed Services
› Other Services Offered
Pricing Offered
› Pricing category for Managed IT Services
› Managed IT Services Pricing Plan
› Pricing for other services
› Charge an Hourly or Per-project Rate
Gap Analysis
Competitors Analysis
› Service Features Comparison
› Why we are better from competitors
IT Service Roadmap
Customer Requirements
9
Customer Requirements
10
This slide is covering the requirements of the client such as IT infrastructure solution, high level security, tools and training which makes systems easier
Custom IT solutions that build on your current business and IT infrastructure
High-level security structures that protect our customers
User-focused tools and training that make implementing new systems easy
Long-term management of IT systems and infrastructure for clients
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Table of
Content
Company Overview
› Company Background
› Key Facts
› Management Team
› Milestones
IT Service Timeline
Effect After Implementing IT Services
Dashboard
› IT Server Downtime Issue and Support
› IT Application and Managed Services
› IT Project Detail
Pricing Offered
› Pricing category for Managed IT Services
› Managed IT Services Pricing Plan
› Pricing for other services
› Charge an Hourly or Per-project Rate
Gap Analysis
Competitors Analysis
› Service Features Comparison
› Why we are better from competitors
IT Service Roadmap
Services Offered
› Managed Services
› Other Services Offered
Customer Requirements
11
Managed IT Services Offered
12
Here we have listed some managed IT services such technical support, technology consulting, proactive technology management and network administration
Technical Support Services
Customer Support Team
› Customer portal
› Problem isolation & resolution
› How to guides
› On-site support
Technology Consulting
Dedicated Software
› Technology planning
› Budget planning
› Quarterly meeting/ review
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Network Administration
Dedicated Network Administrator
› Centralized service ticket resolution
› Centralized service review/reporting
› Checklist for Technology
› Best practices
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Proactive Technology Management
Centralized Services
› Anti-virus management
› Anti-spyware management
› 24*7 monitoring
› Managed backup
› Patch management
› Spam management
› Add text here
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Other Services Offered
Here we are covering other services for the clients such as total IT management services package , help desk services package and basic managed services package
Total I.T Management
Unlimited hours + Management
Malware and
antivirus management
Performance $ preventative
maintenance reports
Discounted rate for
peripheral equipment
Help Desk Plus
24/7 Help Desk Support for additional $5
› Unlimited onsite support
› US based knowledgeable help desk
› 2-minute guaranteed answer time
Basic Management
IT Management &
Protection
› Discounted hourly support pricing
› Performance & preventative maintenance reports
› Discounted rate for peripheral equipment
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Table of
Contents
Company Overview
› Company Background
› Key Facts
› Management Team
› Milestones
IT Service Timeline
Effect After Implementing IT Services
Dashboard
› IT Server Downtime Issue and Support
› IT Application and Managed Services
› IT Project Detail
Gap Analysis
Competitors Analysis
› Service Features Comparison
› Why we are better from competitors
IT Service Roadmap
Customer Requirements
Pricing Offered
› Pricing category for Managed IT Services
› Managed IT Services Pricing Plan
› Pricing for other services
› Charge an Hourly or Per-project Rate
Services Offered
› Managed Services
› Other Services Offered
14
Pricing category for Managed IT Services
This slide is covering the pricing category for managed IT services such as economic services, mid to high range services and highest in cost spectrum. It also covers
description and cost for all the services.
Pricing Category Description What will we do Cost Additional Services Additional Services Cost
Economic Managed IT Services
› This system is the lowest end of
the price continuum.
› This provides simple monitoring
services
› The IT team simply works as a
security guard by monitoring the
computer carefully if something
goes wrong, and you'll be
informed instantly
› You can then choose to take
remedial steps directly or by
paying additional charges to the
outside professional to step over
and execute the remedy
› $75-350 a month
› End-user remote or onsite
support
› IT security services
› Hourly rates -$75 to $275/hr
Mid-to-High Range
› Mid-to-high scope of price scale-
controlled IT products
› IT specialists not only monitor IT
issues, but also take the initiative
to solve problem
› In many instances, PREVENT
them to occur in the first place.
› This provides round-the-clock
This assistance (unlimited in
some cases), IT schedule, policy
and design services, back-up and
disaster recovery protocols, and a
mix of on-site and mobile help –
all for one flat fee
› We will conduct cyber security
checks daily to find vulnerabilities
in your security infrastructure.
› If any vulnerabilities have been
found, hardware or software
updates may be introduced to
bridge the gaps
› Per device” pricing ranges from
• $100-400 per server,
• $50-100 per workstation,
• $30-75 per firewall, and
• $15-40 per switch
› Other services
› per user charges $75-175/
user depending on the specific
services that are included
Highest End of the Spectrum
› This managed IT service is at
mid-to-high range
› Fully hosted, or cloud systems
› In this we will provide most of the
infrastructure of the system
› $250 per user/per month › Other services
› $75-175/ user depending on the
specific services that are included
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Price per month $ 270 $ 320 $ 370 $ 420 Contact for pricing Contact for pricing
Web Server Full Shared ~ Light Shared ~ Full Shared ~ Light Shared ~ Dedicated Dedicated
Database Server Full Shared ~ Full Shared ~ Light Shared ~ Light Shared ~ Full or Light Shared ~ Dedicated
Web Server Disk Space 4GB 18GB 6GB 18GB Scalable Scalable
Additional 20GB N/A $24 N/A $24 $24 $24
FTP Access
Add text here 40 45 220 220 220 Scalable
Max Database Size 4GB 12 GB 12 GB 12 GB 15 GB Scalable
Per Additional Database N/A $120 $120 $120 $120 Scalable
Add text here
Staging $45 $45 $45 $45
Add text here
Additional Services N/A N/A N/A N/A
Managed IT Services Pricing Plan
This slide covers pricing plans which supports to growth with client's business. Here we are providing the most flexible pricing and features, our eCommerce plans come
with additional security, a dedicated IP address and management of SSL certifications.
DESCRIPTION
Economic Mid-to-High Range Highest End
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Bronze Bronze + Silver Silver + Gold Gold+
Pricing for Other Services
This slide is covering the pricing for the other services such as total IT management, help desk support and basic management
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Total I.T Management
Unlimited Hours
+ Management
$ 50/ month
Help Desk Plus
24/7 Help Desk Support
for Additional $5
$ 55/ month
Basic Management
IT Management
and Protection
$ 25/ month
Charge an Hourly or Per-project Rate
This slide depicts the hourly rate, daily rate and annual rate for IT projects or IT consulting services
Hourly Rate $16- $72 $30- $130 $72- $107 $15- $45
Daily Rate $128-$392 $240- $1040 $576- $856 $120- $360
Annual Rate $30,720- $94,080 N/A N/A $20,000- $60,000
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In house
IT Project
Freelance
(Independent) IT Project
IT Project
Consulting
IT Project Consultants
on your team
Table of
Contents
Company Overview
› Company Background
› Key Facts
› Management Team
› Milestones
IT Service Timeline
Effect After Implementing IT Services
Dashboard
› IT Server Downtime Issue and Support
› IT Application and Managed Services
› IT Project Detail
Competitors Analysis
› Service Features Comparison
› Why we are better from competitors
IT Service Roadmap
Customer Requirements
Services Offered
› Managed Services
› Other Services Offered
Gap Analysis
Pricing Offered
› Pricing category for Managed IT Services
› Managed IT Services Pricing Plan
› Pricing for other services
› Charge an Hourly or Per-project Rate
19
› No proper IT solutions and IT
infrastructure
› Low level of security structure
for costumers
› Lack of system readiness
› Long-term management of IT
systems and infrastructure for
clients
› Lack of monitoring IT
Infrastructure
› Add text here
› Add text here
› Increasing downtime
› Problems can only be founded
manually
› Data management problems
› Security threats
› Excess IT costs
› Add text here
› Add text here
› Watching your server closely if
something goes wrong, you’ll
be alerted immediately.
› Will run cybersecurity tests
daily to identify loopholes in
your security infrastructure.
› Loophole spotted, hardware or
software upgrades may be
implemented to plug the gaps.
› Add text here
› Add text here
Gap Analysis
20
This slide covers client's problems no proper IT infrastructure, low-level cybersecurity structure etc. gap because of these problems and solution offered by the
consulting company
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Problem Gap Solution
Table of
Contents
Company Overview
› Company Background
› Key Facts
› Management Team
› Milestones
IT Service Timeline
Effect After Implementing IT Services
Dashboard
› IT Server Downtime Issue and Support
› IT Application and Managed Services
› IT Project Detail
IT Service Roadmap
Customer Requirements
Services Offered
› Managed Services
› Other Services Offered
Competitors Analysis
› Service Features Comparison
› Why we are better from competitors
Pricing Offered
› Pricing category for Managed IT Services
› Managed IT Services Pricing Plan
› Pricing for other services
› Charge an Hourly or Per-project Rate
Gap Analysis
21
Service Features Comparison
This slide is covering the comparison of our service features with the competitors
01
S E R V I C E
Features
Cloud/Saas App Mgmt. ✔ ✔ ✔
24*7*365 Monitoring ✔ ✔
Help Desk And On-site Services ✔ ✔ ✔ ✔
Backup And Disaster Recovery ✔ ✔ ✔
Cyber Security Risk Assessment ✔ ✔
Network Access Control ✔ ✔ ✔
User Behavior Analytics ✔ ✔ ✔
02 03
Competitor Our Company
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Why We are Better from Competitors
In this slide we have evaluated our business from competitors on the scale of 1 to 10 and determined the market position of the company. Here company having less
then 10 score is market leader, score between 11-20 will be contender and more than 20 will be niche supplier
Product / Service
Pricing
Support
Services
Complaint
Handling
Business from a
Customer Perspective
Market
Position
COMPETITORS
My Business 2 2 1 2 7 Market Leader
Competition 1 2 2 3 2 9 Market Leader
Competition 2 2 10 3 8 23 Niche Supplier
Competition 3 3 2 8 3 16 Contender
Competition 4 4 6 7 4 21 Niche Supplier
Market Leader< 10 Contender11 - 20 Niche Supplier> 20
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Evaluation Factor (1 = Excellent to 10 = Poor)
Table of
Contents
Company Overview
› Company Background
› Key Facts
› Management Team
› Milestones
Effect After Implementing IT Services
Dashboard
› IT Server Downtime Issue and Support
› IT Application and Managed Services
› IT Project Detail
Customer Requirements
Services Offered
› Managed Services
› Other Services Offered
Pricing Offered
› Pricing category for Managed IT Services
› Managed IT Services Pricing Plan
› Pricing for other services
› Charge an Hourly or Per-project Rate
Gap Analysis
IT Service Timeline
IT Service Roadmap
Competitors Analysis
› Service Features Comparison
› Why we are better from competitors
24
IT Service Roadmap
This slide covers service roadmap for 4 quarters including milestones such as monitoring, support and remediation, management and advertising, and security
MILESTONES
Monitoring
OMAR
JAMIE
FARAH
FARAH
Support & Remediation
MARIA
ALEX
OMAR
Management & Adv
CARLY
FARAH
Security
CARLY
MARIA
1
1 2
1 1
1 1
1
1
1 2 1
1
1
1
OS Monitoring
Cloud Monitoring Website Monitoring Add Text Here
Database Monitoring Add Text Here
Application Monitoring OS Monitoring
Root Cause Analysis Technical Account Management Updates & Patches
Add text here Add text here
Add text here OS support
Add text here Add text here
Add text here Add text here
Measure Security Available ISO Certification Security Log Filter
Employee Training Password Strength Content Security Policy
Release 1.1 Release 1.2 Release 1.3
Q3 2019 Q2 2019Q1 2019Q4 2019
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Managed IT Service Timeline
This slide has covered managed IT services timeline starting from approach, analyze, design, pilot, migrate, and support
› Effective engagement of
key stakeholders
› Early identification of
issues with Active
Directory.
› Iterative transition of
clients to applications to
reduce business impact
› End user interaction and
learning to allow smooth
transition and consistent
user adoption.
› Setup of project
governance
› Developing an
understanding of current
system architecture,
including the setup of
Active Directory
› Understand current
network setup and
availability of bandwidth
› Analyze product classes
and standard application
situations and workloads
› AA cutover strategy
› communication plan
› A training plan
› New messaging
architecture design
including possible
options for "coexistence“
› Design of the Active
Directory synchronization
› Migration of pilot users
› Troubleshooting of any
identified issues
› Collecting reviews to
ensure the continuous
improvement of the
system
› Updating the migration
strategy based on
lessons learned from the
pilot
› Finalize cut over
planning
› Sign-off of the pilot
› Configuration of mail
routing
› Configuration of
desktops
› Configuration of mobile
devices
› Migration of mailboxes
› Migration of archives
› Cutover communications
› Testing and verification
› Post-cutover
troubleshooting
› Handover & acceptance
› Add text here
› Add text here
› Add text here
Approach
45 Days 35 Days 35 Days 45 Days 25 Days 20 Days
Analyze Design Pilot Migrate Support
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Table of
Contents
Company Overview
› Company Background
› Key Facts
› Management Team
› Milestones
Customer Requirements
Services Offered
› Managed Services
› Other Services Offered
Pricing Offered
› Pricing category for Managed IT Services
› Managed IT Services Pricing Plan
› Pricing for other services
› Charge an Hourly or Per-project Rate
Gap Analysis
Competitors Analysis
› Service Features Comparison
› Why we are better from competitors
Effect After Implementing IT Services
Dashboard
› IT Server Downtime Issue and Support
› IT Application and Managed Services
› IT Project Detail
IT Service Timeline
IT Service Roadmap
27
Effect after Implementing IT services
This slide is depicting that after implementation of IT services clients' company has overcome some problems such as cybersecurity issues, software-related problems,
data loss and IT infrastructure problems
0% 10% 20% 30% 40% 50% 60%
Add text here
Add text here
Technological Impediments
Infrastructural Challenges
Decrease cyber Security threats
Decrease in Data loss
Increase in system readiness for software upgradation
Server downtime decreased
Key Takeaways
By implementing 24*7 monitoring server
downtime has been decreased by 59%
Cybersecurity threats decreased by
42% with daily testing
Add text here
Add text here
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IT Server Downtime Issue and Support Dashboard
This slide is covering IT services downtime and support services dashboard
Up
Up
Down
Server 1
Server 2
Server 3
Last down 52 days ago
Last down 2 days ago
Last down 43 days ago
Uptime & Downtime Server 1
0
20
40
60
80
7/1/2019
7/4/2019
7/7/2019
7/10/2019
7/13/2019
7/16/2019
7/19/2019
7/22/2019
7/25/2019
7/28/2019
7/31/2019
8/3/2019
8/6/2019
8/9/2019
8/12/2019
8/15/2019
8/18/2019
8/21/2019
8/24/2019
8/27/2019
8/30/2019
9/2/2019
9/5/2019
9/8/2019
9/11/2019
9/14/2019
9/17/2019
9/20/2019
9/23/2019
9/26/2019
9/29/2019
Uptime Downtime
99,9 %
Uptime
00 : 18 : 20
Downtime
0
10
20
30
40
50
60
IT Support Employee per Thousand End user over Time Count & Percentage of Unsolved Tickets
220%
25%
70%
90%
50%
110%
70%
60%
102%
88%
Donald
Eric
Fabio
Jack
Jane
Jessica
Justin
Peter
Sabrina
Tim
2.020
Unsolved Tickets
2.599
Solved Tickets
80%
Solved/ Unsolved %
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Issue Occurrence
Any
Downtime
Avg Repair
Time
CMS Issue 1 00:09:20 00:08:20
DNS Issues 2 00:29:10 00:24:55
Hardware
Failure
8 00:05:19 00:03:19
Host
Provider
4 00:09:30 00:08:11
Download Issues
IT Application and Managed Services Dashboard
This slide is covering its applications and services KPIs such as multi-factor authentication, daily backup of important data and user application handling
Incidents : Open 0 Closed 0
Application Whitelisting
Incidents : Open 0 Closed 0
Patch Applications
Incidents : Open 0 Closed 0
Patch Operating Systems
Incidents : Open 0 Closed 0
Restrict Admin Privileges
Incidents : Open 0 Closed 0
Disable Untrusted
Microsoft Office Macros
Incidents : Open 0 Closed 0
User Application Hardening
Incidents : Open 0 Closed 0
Multi-Factor Authentication
Incidents : Open 0 Closed 0
Daily Backup of Important Data
Alerts 1 hr 24 hr
High 0 6
Medium 0 0
Low 0 1
Alerts 1 hr 24 hr
High 0 0
Medium 0 0
Low 0 0
Alerts 1 hr 24 hr
High 0 0
Medium 0 4
Low 0 1
Alerts 1 hr 24 hr
High 0 3
Medium 0 0
Low 0 0
Alerts 1 hr 24 hr
High 0 6
Medium 0 0
Low 0 1
Alerts 1 hr 24 hr
High 0 6
Medium 0 0
Low 0 1
Alerts 1 hr 24 hr
High 0 6
Medium 0 0
Low 0 1
Alerts 1 hr 24 hr
High 0 6
Medium 0 0
Low 0 1
Top
4
Top
4
Top
4
Top
4
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IT Project Detail Dashboard
Here we are covering IT project KPIs such as project risk, budget, planning, designing, development and testing, over all progress of the project
80%
Overall Progress
ProjectSummaryRisks
Currently Over Target Budget
2 Overdue Tasks (High Risk)
2 Overdue Tasks (Medium Risk)
8%
End Date :
Project Leader :
Overall Status :
Start Date :
2019 - 12 - 04
Georg Danwill
Ontime
2019 - 01 - 07
5%
4%
3%
7%
6%
Georg Kate Nancy Paula Richard
Avg Handle Time (In Days) For
Project-Task
Employee Task Deadline Workload
Catherine
Interactive
Dashboard Features
2019 - 08 - 21
Georg
Facebook API
Connector
2019 - 08 - 30
Nancy
Set – up Test
Environment
2019 - 09 - 29
Paula
Finalize
Testing Plan
2019 - 10 - 12
Upcoming Deadlines
35%
55%
15%
11%
Overdue Task Deadline Employee
1 Day
Status Update for
Board
2019 - 08 – 15 Paula
4 Days
Finish UX
Optimizations
2019 - 08 – 12 Catherine
10 Days
Configure Mobile
View
2019 - 09 – 06 Nancy
24 Days
Relational Database
Connections
2019 - 07- 23 Georg
Overdue Tasks
$0K
$20K
$40K
$60K
Total Budget
Budget Amount Used
Target Amount Used
Project Budget
Total Budget : $52,000
Remaining : $8,770
Currently
8.1%
(Over Target)
Planning
Completed
Design
Completed
Development Testing
Waiting
70%
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Managed IT Services Pricing Models and Strategies Icons Slide
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About Us
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We are Creative
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Target Audiences Preferred by Many
Financial
35
Minimum Medium Maximum
50% 75% 95%
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Timeline
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2016 2017 2018 2019 2020
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Our Target
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Managed IT Services Pricing Models And Strategies PowerPoint Presentation Slides

  • 1. A more cost-effective way to manage your IT infrastructure Managed IT Services Pricing Models and strategies
  • 2. Agenda for Pricing IT Services Providing better IT infrastructure by analyzing and determine the present IT infrastructure 24*7 support and monitoring for cyber security Implementing multiple support systems for decreasing the server down time Add text here Add text here Add text here 2
  • 3. Table of Contents Company Overview › Company Background › Key Facts › Management Team › Milestones IT Service Timeline Effect After Implementing IT Services Dashboard › IT Server Downtime Issue and Support › IT Application and Managed Services › IT Project Detail Services Offered › Managed Services › Other Services Offered Customer Requirements Pricing Offered › Pricing category for Managed IT Services › Managed IT Services Pricing Plan › Pricing for other services › Charge an Hourly or Per-project Rate Gap Analysis Competitors Analysis › Service Features Comparison › Why we are better from competitors IT Service Roadmap 3
  • 4. Table of Contents Company Overview › Company Background › Key Facts › Management Team › Milestones IT Service Timeline Effect After Implementing IT Services Dashboard › IT Server Downtime Issue and Support › IT Application and Managed Services › IT Project Detail Services Offered › Managed Services › Other Services Offered Customer Requirements Pricing Offered › Pricing category for Managed IT Services › Managed IT Services Pricing Plan › Pricing for other services › Charge an Hourly or Per-project Rate Gap Analysis Competitors Analysis › Service Features Comparison › Why we are better from competitors IT Service Roadmap 4
  • 5. Our Company Background This slide covers the introduction of the company wherein we have focused on establishment year, insights, factsheet and recent achievements Management Leadership that is making us step ahead and making us better Insights Insight of our experience that is boosting innovative solution Factsheet Serving the IT requirement of our global clientele for over 2 decade Awards Awarded as "Best System Integrator in managed services“ “Best system security provider company” ABOUT US ABC is a leading and worldwide accepted IT service Provider and presently at the forefront of Digital Transformation & Emerging Technologies to serve clients around the world This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 5 Established in 1995
  • 6. IT Firm Key Facts This slide covers facts about our company we are serving over 2000 plus clientele worldwide, we have provided over 500 plus cyber security system and we have 1400 plus qualified IT professionals Servicing the IT Services requirements of our global clientele for over two decades Clients Worldwide 2000+ Qualified IT Professionals 1400+ Cyber System Security 500+ Managed IT infrastructure Implementations 100+ Focused on Startups & New Technologies 4.000 Monthly Active Users >1 B Queries Executed 10.000 Data sources Connected This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 6
  • 7. IT Services Management Team 7 This slide covers the key team members of the company such as chairman, managing directors and whole-time directors NAME HERE NAME HERENAME HERE Chairman & Managing Director Whole-Time Director Designation HereDesignation HereDesignation Here Designation Here Designation Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. NAME HERE NAME HERE NAME HERE NAME HERE
  • 8. IT Firm Milestones Achieved Here we have listed company’s five years of rewards and recognitions form FY 2015 to FY 2019 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 8 › Awarded as "Best System Integrator 2015 › Best ICT services provider 2016 › Most promising managed services partner of the year › An official Administrative & Organizational Partner 2017 › Add text here › Add text here › Add text here 2018 › Add text here › Add text here › Add text here 2019
  • 9. Table of Contents Company Overview › Company Background › Key Facts › Management Team › Milestones IT Service Timeline Effect After Implementing IT Services Dashboard › IT Server Downtime Issue and Support › IT Application and Managed Services › IT Project Detail Services Offered › Managed Services › Other Services Offered Pricing Offered › Pricing category for Managed IT Services › Managed IT Services Pricing Plan › Pricing for other services › Charge an Hourly or Per-project Rate Gap Analysis Competitors Analysis › Service Features Comparison › Why we are better from competitors IT Service Roadmap Customer Requirements 9
  • 10. Customer Requirements 10 This slide is covering the requirements of the client such as IT infrastructure solution, high level security, tools and training which makes systems easier Custom IT solutions that build on your current business and IT infrastructure High-level security structures that protect our customers User-focused tools and training that make implementing new systems easy Long-term management of IT systems and infrastructure for clients Add text here Add text here Add text here This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 11. Table of Content Company Overview › Company Background › Key Facts › Management Team › Milestones IT Service Timeline Effect After Implementing IT Services Dashboard › IT Server Downtime Issue and Support › IT Application and Managed Services › IT Project Detail Pricing Offered › Pricing category for Managed IT Services › Managed IT Services Pricing Plan › Pricing for other services › Charge an Hourly or Per-project Rate Gap Analysis Competitors Analysis › Service Features Comparison › Why we are better from competitors IT Service Roadmap Services Offered › Managed Services › Other Services Offered Customer Requirements 11
  • 12. Managed IT Services Offered 12 Here we have listed some managed IT services such technical support, technology consulting, proactive technology management and network administration Technical Support Services Customer Support Team › Customer portal › Problem isolation & resolution › How to guides › On-site support Technology Consulting Dedicated Software › Technology planning › Budget planning › Quarterly meeting/ review › Add text here › Add text here Network Administration Dedicated Network Administrator › Centralized service ticket resolution › Centralized service review/reporting › Checklist for Technology › Best practices › Add text here › Add text here › Add text here Proactive Technology Management Centralized Services › Anti-virus management › Anti-spyware management › 24*7 monitoring › Managed backup › Patch management › Spam management › Add text here This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 13. Other Services Offered Here we are covering other services for the clients such as total IT management services package , help desk services package and basic managed services package Total I.T Management Unlimited hours + Management Malware and antivirus management Performance $ preventative maintenance reports Discounted rate for peripheral equipment Help Desk Plus 24/7 Help Desk Support for additional $5 › Unlimited onsite support › US based knowledgeable help desk › 2-minute guaranteed answer time Basic Management IT Management & Protection › Discounted hourly support pricing › Performance & preventative maintenance reports › Discounted rate for peripheral equipment This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 13
  • 14. Table of Contents Company Overview › Company Background › Key Facts › Management Team › Milestones IT Service Timeline Effect After Implementing IT Services Dashboard › IT Server Downtime Issue and Support › IT Application and Managed Services › IT Project Detail Gap Analysis Competitors Analysis › Service Features Comparison › Why we are better from competitors IT Service Roadmap Customer Requirements Pricing Offered › Pricing category for Managed IT Services › Managed IT Services Pricing Plan › Pricing for other services › Charge an Hourly or Per-project Rate Services Offered › Managed Services › Other Services Offered 14
  • 15. Pricing category for Managed IT Services This slide is covering the pricing category for managed IT services such as economic services, mid to high range services and highest in cost spectrum. It also covers description and cost for all the services. Pricing Category Description What will we do Cost Additional Services Additional Services Cost Economic Managed IT Services › This system is the lowest end of the price continuum. › This provides simple monitoring services › The IT team simply works as a security guard by monitoring the computer carefully if something goes wrong, and you'll be informed instantly › You can then choose to take remedial steps directly or by paying additional charges to the outside professional to step over and execute the remedy › $75-350 a month › End-user remote or onsite support › IT security services › Hourly rates -$75 to $275/hr Mid-to-High Range › Mid-to-high scope of price scale- controlled IT products › IT specialists not only monitor IT issues, but also take the initiative to solve problem › In many instances, PREVENT them to occur in the first place. › This provides round-the-clock This assistance (unlimited in some cases), IT schedule, policy and design services, back-up and disaster recovery protocols, and a mix of on-site and mobile help – all for one flat fee › We will conduct cyber security checks daily to find vulnerabilities in your security infrastructure. › If any vulnerabilities have been found, hardware or software updates may be introduced to bridge the gaps › Per device” pricing ranges from • $100-400 per server, • $50-100 per workstation, • $30-75 per firewall, and • $15-40 per switch › Other services › per user charges $75-175/ user depending on the specific services that are included Highest End of the Spectrum › This managed IT service is at mid-to-high range › Fully hosted, or cloud systems › In this we will provide most of the infrastructure of the system › $250 per user/per month › Other services › $75-175/ user depending on the specific services that are included This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 15
  • 16. Price per month $ 270 $ 320 $ 370 $ 420 Contact for pricing Contact for pricing Web Server Full Shared ~ Light Shared ~ Full Shared ~ Light Shared ~ Dedicated Dedicated Database Server Full Shared ~ Full Shared ~ Light Shared ~ Light Shared ~ Full or Light Shared ~ Dedicated Web Server Disk Space 4GB 18GB 6GB 18GB Scalable Scalable Additional 20GB N/A $24 N/A $24 $24 $24 FTP Access Add text here 40 45 220 220 220 Scalable Max Database Size 4GB 12 GB 12 GB 12 GB 15 GB Scalable Per Additional Database N/A $120 $120 $120 $120 Scalable Add text here Staging $45 $45 $45 $45 Add text here Additional Services N/A N/A N/A N/A Managed IT Services Pricing Plan This slide covers pricing plans which supports to growth with client's business. Here we are providing the most flexible pricing and features, our eCommerce plans come with additional security, a dedicated IP address and management of SSL certifications. DESCRIPTION Economic Mid-to-High Range Highest End This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 16 Bronze Bronze + Silver Silver + Gold Gold+
  • 17. Pricing for Other Services This slide is covering the pricing for the other services such as total IT management, help desk support and basic management This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 17 Total I.T Management Unlimited Hours + Management $ 50/ month Help Desk Plus 24/7 Help Desk Support for Additional $5 $ 55/ month Basic Management IT Management and Protection $ 25/ month
  • 18. Charge an Hourly or Per-project Rate This slide depicts the hourly rate, daily rate and annual rate for IT projects or IT consulting services Hourly Rate $16- $72 $30- $130 $72- $107 $15- $45 Daily Rate $128-$392 $240- $1040 $576- $856 $120- $360 Annual Rate $30,720- $94,080 N/A N/A $20,000- $60,000 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 18 In house IT Project Freelance (Independent) IT Project IT Project Consulting IT Project Consultants on your team
  • 19. Table of Contents Company Overview › Company Background › Key Facts › Management Team › Milestones IT Service Timeline Effect After Implementing IT Services Dashboard › IT Server Downtime Issue and Support › IT Application and Managed Services › IT Project Detail Competitors Analysis › Service Features Comparison › Why we are better from competitors IT Service Roadmap Customer Requirements Services Offered › Managed Services › Other Services Offered Gap Analysis Pricing Offered › Pricing category for Managed IT Services › Managed IT Services Pricing Plan › Pricing for other services › Charge an Hourly or Per-project Rate 19
  • 20. › No proper IT solutions and IT infrastructure › Low level of security structure for costumers › Lack of system readiness › Long-term management of IT systems and infrastructure for clients › Lack of monitoring IT Infrastructure › Add text here › Add text here › Increasing downtime › Problems can only be founded manually › Data management problems › Security threats › Excess IT costs › Add text here › Add text here › Watching your server closely if something goes wrong, you’ll be alerted immediately. › Will run cybersecurity tests daily to identify loopholes in your security infrastructure. › Loophole spotted, hardware or software upgrades may be implemented to plug the gaps. › Add text here › Add text here Gap Analysis 20 This slide covers client's problems no proper IT infrastructure, low-level cybersecurity structure etc. gap because of these problems and solution offered by the consulting company This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Problem Gap Solution
  • 21. Table of Contents Company Overview › Company Background › Key Facts › Management Team › Milestones IT Service Timeline Effect After Implementing IT Services Dashboard › IT Server Downtime Issue and Support › IT Application and Managed Services › IT Project Detail IT Service Roadmap Customer Requirements Services Offered › Managed Services › Other Services Offered Competitors Analysis › Service Features Comparison › Why we are better from competitors Pricing Offered › Pricing category for Managed IT Services › Managed IT Services Pricing Plan › Pricing for other services › Charge an Hourly or Per-project Rate Gap Analysis 21
  • 22. Service Features Comparison This slide is covering the comparison of our service features with the competitors 01 S E R V I C E Features Cloud/Saas App Mgmt. ✔ ✔ ✔ 24*7*365 Monitoring ✔ ✔ Help Desk And On-site Services ✔ ✔ ✔ ✔ Backup And Disaster Recovery ✔ ✔ ✔ Cyber Security Risk Assessment ✔ ✔ Network Access Control ✔ ✔ ✔ User Behavior Analytics ✔ ✔ ✔ 02 03 Competitor Our Company This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 22
  • 23. Why We are Better from Competitors In this slide we have evaluated our business from competitors on the scale of 1 to 10 and determined the market position of the company. Here company having less then 10 score is market leader, score between 11-20 will be contender and more than 20 will be niche supplier Product / Service Pricing Support Services Complaint Handling Business from a Customer Perspective Market Position COMPETITORS My Business 2 2 1 2 7 Market Leader Competition 1 2 2 3 2 9 Market Leader Competition 2 2 10 3 8 23 Niche Supplier Competition 3 3 2 8 3 16 Contender Competition 4 4 6 7 4 21 Niche Supplier Market Leader< 10 Contender11 - 20 Niche Supplier> 20 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 23 Evaluation Factor (1 = Excellent to 10 = Poor)
  • 24. Table of Contents Company Overview › Company Background › Key Facts › Management Team › Milestones Effect After Implementing IT Services Dashboard › IT Server Downtime Issue and Support › IT Application and Managed Services › IT Project Detail Customer Requirements Services Offered › Managed Services › Other Services Offered Pricing Offered › Pricing category for Managed IT Services › Managed IT Services Pricing Plan › Pricing for other services › Charge an Hourly or Per-project Rate Gap Analysis IT Service Timeline IT Service Roadmap Competitors Analysis › Service Features Comparison › Why we are better from competitors 24
  • 25. IT Service Roadmap This slide covers service roadmap for 4 quarters including milestones such as monitoring, support and remediation, management and advertising, and security MILESTONES Monitoring OMAR JAMIE FARAH FARAH Support & Remediation MARIA ALEX OMAR Management & Adv CARLY FARAH Security CARLY MARIA 1 1 2 1 1 1 1 1 1 1 2 1 1 1 1 OS Monitoring Cloud Monitoring Website Monitoring Add Text Here Database Monitoring Add Text Here Application Monitoring OS Monitoring Root Cause Analysis Technical Account Management Updates & Patches Add text here Add text here Add text here OS support Add text here Add text here Add text here Add text here Measure Security Available ISO Certification Security Log Filter Employee Training Password Strength Content Security Policy Release 1.1 Release 1.2 Release 1.3 Q3 2019 Q2 2019Q1 2019Q4 2019 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 25
  • 26. Managed IT Service Timeline This slide has covered managed IT services timeline starting from approach, analyze, design, pilot, migrate, and support › Effective engagement of key stakeholders › Early identification of issues with Active Directory. › Iterative transition of clients to applications to reduce business impact › End user interaction and learning to allow smooth transition and consistent user adoption. › Setup of project governance › Developing an understanding of current system architecture, including the setup of Active Directory › Understand current network setup and availability of bandwidth › Analyze product classes and standard application situations and workloads › AA cutover strategy › communication plan › A training plan › New messaging architecture design including possible options for "coexistence“ › Design of the Active Directory synchronization › Migration of pilot users › Troubleshooting of any identified issues › Collecting reviews to ensure the continuous improvement of the system › Updating the migration strategy based on lessons learned from the pilot › Finalize cut over planning › Sign-off of the pilot › Configuration of mail routing › Configuration of desktops › Configuration of mobile devices › Migration of mailboxes › Migration of archives › Cutover communications › Testing and verification › Post-cutover troubleshooting › Handover & acceptance › Add text here › Add text here › Add text here Approach 45 Days 35 Days 35 Days 45 Days 25 Days 20 Days Analyze Design Pilot Migrate Support This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 26
  • 27. Table of Contents Company Overview › Company Background › Key Facts › Management Team › Milestones Customer Requirements Services Offered › Managed Services › Other Services Offered Pricing Offered › Pricing category for Managed IT Services › Managed IT Services Pricing Plan › Pricing for other services › Charge an Hourly or Per-project Rate Gap Analysis Competitors Analysis › Service Features Comparison › Why we are better from competitors Effect After Implementing IT Services Dashboard › IT Server Downtime Issue and Support › IT Application and Managed Services › IT Project Detail IT Service Timeline IT Service Roadmap 27
  • 28. Effect after Implementing IT services This slide is depicting that after implementation of IT services clients' company has overcome some problems such as cybersecurity issues, software-related problems, data loss and IT infrastructure problems 0% 10% 20% 30% 40% 50% 60% Add text here Add text here Technological Impediments Infrastructural Challenges Decrease cyber Security threats Decrease in Data loss Increase in system readiness for software upgradation Server downtime decreased Key Takeaways By implementing 24*7 monitoring server downtime has been decreased by 59% Cybersecurity threats decreased by 42% with daily testing Add text here Add text here This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”. 28
  • 29. IT Server Downtime Issue and Support Dashboard This slide is covering IT services downtime and support services dashboard Up Up Down Server 1 Server 2 Server 3 Last down 52 days ago Last down 2 days ago Last down 43 days ago Uptime & Downtime Server 1 0 20 40 60 80 7/1/2019 7/4/2019 7/7/2019 7/10/2019 7/13/2019 7/16/2019 7/19/2019 7/22/2019 7/25/2019 7/28/2019 7/31/2019 8/3/2019 8/6/2019 8/9/2019 8/12/2019 8/15/2019 8/18/2019 8/21/2019 8/24/2019 8/27/2019 8/30/2019 9/2/2019 9/5/2019 9/8/2019 9/11/2019 9/14/2019 9/17/2019 9/20/2019 9/23/2019 9/26/2019 9/29/2019 Uptime Downtime 99,9 % Uptime 00 : 18 : 20 Downtime 0 10 20 30 40 50 60 IT Support Employee per Thousand End user over Time Count & Percentage of Unsolved Tickets 220% 25% 70% 90% 50% 110% 70% 60% 102% 88% Donald Eric Fabio Jack Jane Jessica Justin Peter Sabrina Tim 2.020 Unsolved Tickets 2.599 Solved Tickets 80% Solved/ Unsolved % This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”. 29 Issue Occurrence Any Downtime Avg Repair Time CMS Issue 1 00:09:20 00:08:20 DNS Issues 2 00:29:10 00:24:55 Hardware Failure 8 00:05:19 00:03:19 Host Provider 4 00:09:30 00:08:11 Download Issues
  • 30. IT Application and Managed Services Dashboard This slide is covering its applications and services KPIs such as multi-factor authentication, daily backup of important data and user application handling Incidents : Open 0 Closed 0 Application Whitelisting Incidents : Open 0 Closed 0 Patch Applications Incidents : Open 0 Closed 0 Patch Operating Systems Incidents : Open 0 Closed 0 Restrict Admin Privileges Incidents : Open 0 Closed 0 Disable Untrusted Microsoft Office Macros Incidents : Open 0 Closed 0 User Application Hardening Incidents : Open 0 Closed 0 Multi-Factor Authentication Incidents : Open 0 Closed 0 Daily Backup of Important Data Alerts 1 hr 24 hr High 0 6 Medium 0 0 Low 0 1 Alerts 1 hr 24 hr High 0 0 Medium 0 0 Low 0 0 Alerts 1 hr 24 hr High 0 0 Medium 0 4 Low 0 1 Alerts 1 hr 24 hr High 0 3 Medium 0 0 Low 0 0 Alerts 1 hr 24 hr High 0 6 Medium 0 0 Low 0 1 Alerts 1 hr 24 hr High 0 6 Medium 0 0 Low 0 1 Alerts 1 hr 24 hr High 0 6 Medium 0 0 Low 0 1 Alerts 1 hr 24 hr High 0 6 Medium 0 0 Low 0 1 Top 4 Top 4 Top 4 Top 4 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 30
  • 31. IT Project Detail Dashboard Here we are covering IT project KPIs such as project risk, budget, planning, designing, development and testing, over all progress of the project 80% Overall Progress ProjectSummaryRisks Currently Over Target Budget 2 Overdue Tasks (High Risk) 2 Overdue Tasks (Medium Risk) 8% End Date : Project Leader : Overall Status : Start Date : 2019 - 12 - 04 Georg Danwill Ontime 2019 - 01 - 07 5% 4% 3% 7% 6% Georg Kate Nancy Paula Richard Avg Handle Time (In Days) For Project-Task Employee Task Deadline Workload Catherine Interactive Dashboard Features 2019 - 08 - 21 Georg Facebook API Connector 2019 - 08 - 30 Nancy Set – up Test Environment 2019 - 09 - 29 Paula Finalize Testing Plan 2019 - 10 - 12 Upcoming Deadlines 35% 55% 15% 11% Overdue Task Deadline Employee 1 Day Status Update for Board 2019 - 08 – 15 Paula 4 Days Finish UX Optimizations 2019 - 08 – 12 Catherine 10 Days Configure Mobile View 2019 - 09 – 06 Nancy 24 Days Relational Database Connections 2019 - 07- 23 Georg Overdue Tasks $0K $20K $40K $60K Total Budget Budget Amount Used Target Amount Used Project Budget Total Budget : $52,000 Remaining : $8,770 Currently 8.1% (Over Target) Planning Completed Design Completed Development Testing Waiting 70% This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”. 31
  • 32. Managed IT Services Pricing Models and Strategies Icons Slide 32
  • 34. › This slide is 100% editable. Adapt it to your needs and capture your audience's attention. › This slide is 100% editable. Adapt it to your needs and capture your audience's attention. › This slide is 100% editable. Adapt it to your needs and capture your audience's attention. › This slide is 100% editable. Adapt it to your needs and capture your audience's attention. › This slide is 100% editable. Adapt it to your needs and capture your audience's attention. › This slide is 100% editable. Adapt it to your needs and capture your audience's attention. About Us 34 We are Creative › This slide is 100% editable. Adapt it to your needs and capture your audience's attention. › This slide is 100% editable. Adapt it to your needs and capture your audience's attention. › This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Target Audiences Preferred by Many
  • 35. Financial 35 Minimum Medium Maximum 50% 75% 95% This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 36. Timeline 36 2016 2017 2018 2019 2020 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 37. Our Target 37 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here
  • 38. Clustered Bar 38 0 2 4 6 8 10 12 2017 2018 2019 2020 Sales In Percentage% InYears Product 01 This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”. Product 02 This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
  • 39. Puzzle 39 01 02 03 04 05 Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 40. 40 Office Hour Monday – Saturday 09.00 – 6.00 Call Us 0123456789 Visit Us # street number, city, state Follow Us emailaddress123@gmail.com Thanks for Watching!