SlideShare a Scribd company logo

Itsm

•Download as PPT, PDF•
•
CEO, Lithuania, AIDIgroup UAB
CEO, Lithuania, AIDIgroup UAB

The document provides an overview of IT Service Management (ITSM) including its key components and goals. ITSM focuses on best practices for data management and is split into two groups: Service Delivery and Service Support. It describes several components in detail, including Service Level Management, Availability Management, Capacity Management, and various aspects of Service Support like Incident Management and Change Management. The overall purpose of ITSM is to align IT services with business needs and provide strategic guidance through standard processes and guidelines.

Technology
1 of 31
IT Service Management Mike Greene Mike Bohmbach Daniel Paulus
Are you ready? ,[object Object],[object Object]
Scenario ,[object Object],[object Object],[object Object]
What is ITSM? ,[object Object],[object Object],[object Object]
What you will leave with today ,[object Object],[object Object],[object Object]
Overview ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ITSM Service Delivery
Service Level Management ,[object Object],[object Object],[object Object],[object Object]
Service Level Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Financial Management ,[object Object],[object Object],[object Object],[object Object],[object Object]
Financial Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Availability Management ,[object Object],[object Object]
Availability Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Availability Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Capacity Management ,[object Object],[object Object]
Capacity Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
IT Service Continuity Management ,[object Object],[object Object],[object Object],[object Object],[object Object]
IT Service Continuity Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
IT Service Continuity Management ,[object Object],[object Object],[object Object]
Part 2: ITSM Service Support
Service Support – Service Desk ,[object Object],[object Object],[object Object],[object Object],[object Object]
Service Support – Service Desk ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Service Support – Incident and Problem Management ,[object Object],[object Object],[object Object],[object Object],[object Object]
Incident Management Cont. ,[object Object],[object Object],[object Object],[object Object]
Service Support – Change Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Service Support – Release Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Service Support – Configuration Management ,[object Object],[object Object],[object Object]
Service Support – Configuration Management cont… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Review ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Things to remember… ,[object Object],[object Object],[object Object],[object Object]
Questions Dr. Hilton?

Recommended

ITIL- Service operations- Incident management
ITIL- Service operations- Incident management ITIL- Service operations- Incident management
ITIL- Service operations- Incident management
Sushil kasar
 
Incident Management Best Practices
Incident Management Best PracticesIncident Management Best Practices
Incident Management Best Practices
TechExcel
 
Itism.v20160321.2eng public
Itism.v20160321.2eng publicItism.v20160321.2eng public
Itism.v20160321.2eng public
Volodymyr Mazur
 
Service Support Process PPT
Service Support Process PPTService Support Process PPT
Service Support Process PPTPawneshwar Datt Rai
 
BMC BSM - Automate Service Management System
BMC BSM - Automate Service Management SystemBMC BSM - Automate Service Management System
BMC BSM - Automate Service Management System
Vyom Labs
 
ITSM Project
ITSM ProjectITSM Project
ITSM Project
Oleksandr
 
ITIL and Autotask: Incident & Problem Management
ITIL and Autotask: Incident & Problem ManagementITIL and Autotask: Incident & Problem Management
ITIL and Autotask: Incident & Problem Management
Autotask
 
Itil v3 foundation study guide service operation
Itil v3 foundation study guide service operationItil v3 foundation study guide service operation
Itil v3 foundation study guide service operation
Muhammad Zamzani
 

Recommended

ITIL- Service operations- Incident management
ITIL- Service operations- Incident management ITIL- Service operations- Incident management
ITIL- Service operations- Incident management
Sushil kasar
 
Incident Management Best Practices
Incident Management Best PracticesIncident Management Best Practices
Incident Management Best Practices
TechExcel
 
Itism.v20160321.2eng public
Itism.v20160321.2eng publicItism.v20160321.2eng public
Itism.v20160321.2eng public
Volodymyr Mazur
 
Service Support Process PPT
Service Support Process PPTService Support Process PPT
Service Support Process PPTPawneshwar Datt Rai
 
BMC BSM - Automate Service Management System
BMC BSM - Automate Service Management SystemBMC BSM - Automate Service Management System
BMC BSM - Automate Service Management System
Vyom Labs
 
ITSM Project
ITSM ProjectITSM Project
ITSM Project
Oleksandr
 
ITIL and Autotask: Incident & Problem Management
ITIL and Autotask: Incident & Problem ManagementITIL and Autotask: Incident & Problem Management
ITIL and Autotask: Incident & Problem Management
Autotask
 
Itil v3 foundation study guide service operation
Itil v3 foundation study guide service operationItil v3 foundation study guide service operation
Itil v3 foundation study guide service operation
Muhammad Zamzani
 
ITIL Incident Management Workflow - Process Guide
ITIL Incident Management Workflow - Process Guide ITIL Incident Management Workflow - Process Guide
ITIL Incident Management Workflow - Process Guide
Flevy.com Best Practices
 
Integrated IT Service Management: From Strategy to Implementing to User Adoption
Integrated IT Service Management: From Strategy to Implementing to User AdoptionIntegrated IT Service Management: From Strategy to Implementing to User Adoption
Integrated IT Service Management: From Strategy to Implementing to User Adoption
CA Technologies
 
Dit yvol4iss06
Dit yvol4iss06Dit yvol4iss06
Dit yvol4iss06Rick Lemieux
 
information technology infrastructure library
information technology infrastructure libraryinformation technology infrastructure library
information technology infrastructure library
a a
 
Implementing IT Service Management: A Guide to Success
Implementing IT Service Management: A Guide to SuccessImplementing IT Service Management: A Guide to Success
Implementing IT Service Management: A Guide to Success
Dave Cornelius - Value Contributor-agility and innovation
 
Managed Services Model For IT Services
Managed Services Model For IT Services Managed Services Model For IT Services
Managed Services Model For IT Services
Ajay Rathi
 
ITIL version 2: Foundation Training
ITIL version 2: Foundation TrainingITIL version 2: Foundation Training
ITIL version 2: Foundation Training
jogemwind
 
Integrated Service Management (IBM Tivoli)
Integrated Service Management (IBM Tivoli)Integrated Service Management (IBM Tivoli)
Integrated Service Management (IBM Tivoli)
IBM Danmark
 
Ppt Template
Ppt TemplatePpt Template
Ppt Templatepapdev
 
Dit yvol5iss4
Dit yvol5iss4Dit yvol5iss4
Dit yvol5iss4Rick Lemieux
 
A review of Review of IT Service Management at NNIT
A review of Review of IT Service Management at NNIT A review of Review of IT Service Management at NNIT
A review of Review of IT Service Management at NNIT
Robinson Omamo
 
Dit yvol3iss44
Dit yvol3iss44Dit yvol3iss44
Dit yvol3iss44Rick Lemieux
 
Transforming An Organisations IT Service Management
Transforming An Organisations IT Service ManagementTransforming An Organisations IT Service Management
Transforming An Organisations IT Service Management
Michael Moyal
 
Definitions and suggested reading
Definitions and suggested readingDefinitions and suggested reading
Definitions and suggested readingMohamed Hendawy
 
[Webinar] 3 Ways to Manage & Reduce Incidents
[Webinar] 3 Ways to Manage & Reduce Incidents[Webinar] 3 Ways to Manage & Reduce Incidents
[Webinar] 3 Ways to Manage & Reduce Incidents
SunView Software, Inc.
 
Network administration and support
Network administration and supportNetwork administration and support
Network administration and support
Manas Rai
 
Managed Services
Managed ServicesManaged Services
Managed Services
Rishu Mehra
 
Jan2007 Establishing A Service Desk Draft
Jan2007 Establishing A Service Desk DraftJan2007 Establishing A Service Desk Draft
Jan2007 Establishing A Service Desk Draft
IT Service and Support
 
Information systems and its components iii
Information systems and its components iiiInformation systems and its components iii
Information systems and its components iii
Ashish Desai
 
CommonFloor Groups Pre-sales Brochure Digital
CommonFloor Groups Pre-sales Brochure Digital CommonFloor Groups Pre-sales Brochure Digital
CommonFloor Groups Pre-sales Brochure Digital
Tarun Verma
 
Iran Is Modern
Iran Is ModernIran Is Modern
Iran Is ModernCEO, Lithuania, AIDIgroup UAB
 
2003.05.23.Dnac Tozeur.Aib.It Services Management Sla
2003.05.23.Dnac Tozeur.Aib.It Services Management Sla2003.05.23.Dnac Tozeur.Aib.It Services Management Sla
2003.05.23.Dnac Tozeur.Aib.It Services Management SlaCEO, Lithuania, AIDIgroup UAB
 

More Related Content

What's hot

ITIL Incident Management Workflow - Process Guide
ITIL Incident Management Workflow - Process Guide ITIL Incident Management Workflow - Process Guide
ITIL Incident Management Workflow - Process Guide
Flevy.com Best Practices
 
Integrated IT Service Management: From Strategy to Implementing to User Adoption
Integrated IT Service Management: From Strategy to Implementing to User AdoptionIntegrated IT Service Management: From Strategy to Implementing to User Adoption
Integrated IT Service Management: From Strategy to Implementing to User Adoption
CA Technologies
 
information technology infrastructure library
information technology infrastructure libraryinformation technology infrastructure library
information technology infrastructure library
a a
 
Implementing IT Service Management: A Guide to Success
Implementing IT Service Management: A Guide to SuccessImplementing IT Service Management: A Guide to Success
Implementing IT Service Management: A Guide to Success
Dave Cornelius - Value Contributor-agility and innovation
 
Managed Services Model For IT Services
Managed Services Model For IT Services Managed Services Model For IT Services
Managed Services Model For IT Services
Ajay Rathi
 
ITIL version 2: Foundation Training
ITIL version 2: Foundation TrainingITIL version 2: Foundation Training
ITIL version 2: Foundation Training
jogemwind
 
Integrated Service Management (IBM Tivoli)
Integrated Service Management (IBM Tivoli)Integrated Service Management (IBM Tivoli)
Integrated Service Management (IBM Tivoli)
IBM Danmark
 
Ppt Template
Ppt TemplatePpt Template
Ppt Templatepapdev
 
A review of Review of IT Service Management at NNIT
A review of Review of IT Service Management at NNIT A review of Review of IT Service Management at NNIT
A review of Review of IT Service Management at NNIT
Robinson Omamo
 
Transforming An Organisations IT Service Management
Transforming An Organisations IT Service ManagementTransforming An Organisations IT Service Management
Transforming An Organisations IT Service Management
Michael Moyal
 
Definitions and suggested reading
Definitions and suggested readingDefinitions and suggested reading
Definitions and suggested readingMohamed Hendawy
 
[Webinar] 3 Ways to Manage & Reduce Incidents
[Webinar] 3 Ways to Manage & Reduce Incidents[Webinar] 3 Ways to Manage & Reduce Incidents
[Webinar] 3 Ways to Manage & Reduce Incidents
SunView Software, Inc.
 
Network administration and support
Network administration and supportNetwork administration and support
Network administration and support
Manas Rai
 
Managed Services
Managed ServicesManaged Services
Managed Services
Rishu Mehra
 
Jan2007 Establishing A Service Desk Draft
Jan2007 Establishing A Service Desk DraftJan2007 Establishing A Service Desk Draft
Jan2007 Establishing A Service Desk Draft
IT Service and Support
 
Information systems and its components iii
Information systems and its components iiiInformation systems and its components iii
Information systems and its components iii
Ashish Desai
 
CommonFloor Groups Pre-sales Brochure Digital
CommonFloor Groups Pre-sales Brochure Digital CommonFloor Groups Pre-sales Brochure Digital
CommonFloor Groups Pre-sales Brochure Digital
Tarun Verma
 

What's hot (20)

ITIL Incident Management Workflow - Process Guide
ITIL Incident Management Workflow - Process Guide ITIL Incident Management Workflow - Process Guide
ITIL Incident Management Workflow - Process Guide
 
Integrated IT Service Management: From Strategy to Implementing to User Adoption
Integrated IT Service Management: From Strategy to Implementing to User AdoptionIntegrated IT Service Management: From Strategy to Implementing to User Adoption
Integrated IT Service Management: From Strategy to Implementing to User Adoption
 
Dit yvol4iss06
Dit yvol4iss06Dit yvol4iss06
Dit yvol4iss06
 
information technology infrastructure library
information technology infrastructure libraryinformation technology infrastructure library
information technology infrastructure library
 
Implementing IT Service Management: A Guide to Success
Implementing IT Service Management: A Guide to SuccessImplementing IT Service Management: A Guide to Success
Implementing IT Service Management: A Guide to Success
 
Managed Services Model For IT Services
Managed Services Model For IT Services Managed Services Model For IT Services
Managed Services Model For IT Services
 
ITIL version 2: Foundation Training
ITIL version 2: Foundation TrainingITIL version 2: Foundation Training
ITIL version 2: Foundation Training
 
Integrated Service Management (IBM Tivoli)
Integrated Service Management (IBM Tivoli)Integrated Service Management (IBM Tivoli)
Integrated Service Management (IBM Tivoli)
 
Ppt Template
Ppt TemplatePpt Template
Ppt Template
 
Dit yvol5iss4
Dit yvol5iss4Dit yvol5iss4
Dit yvol5iss4
 
A review of Review of IT Service Management at NNIT
A review of Review of IT Service Management at NNIT A review of Review of IT Service Management at NNIT
A review of Review of IT Service Management at NNIT
 
Dit yvol3iss44
Dit yvol3iss44Dit yvol3iss44
Dit yvol3iss44
 
Transforming An Organisations IT Service Management
Transforming An Organisations IT Service ManagementTransforming An Organisations IT Service Management
Transforming An Organisations IT Service Management
 
Definitions and suggested reading
Definitions and suggested readingDefinitions and suggested reading
Definitions and suggested reading
 
[Webinar] 3 Ways to Manage & Reduce Incidents
[Webinar] 3 Ways to Manage & Reduce Incidents[Webinar] 3 Ways to Manage & Reduce Incidents
[Webinar] 3 Ways to Manage & Reduce Incidents
 
Network administration and support
Network administration and supportNetwork administration and support
Network administration and support
 
Managed Services
Managed ServicesManaged Services
Managed Services
 
Jan2007 Establishing A Service Desk Draft
Jan2007 Establishing A Service Desk DraftJan2007 Establishing A Service Desk Draft
Jan2007 Establishing A Service Desk Draft
 
Information systems and its components iii
Information systems and its components iiiInformation systems and its components iii
Information systems and its components iii
 
CommonFloor Groups Pre-sales Brochure Digital
CommonFloor Groups Pre-sales Brochure Digital CommonFloor Groups Pre-sales Brochure Digital
CommonFloor Groups Pre-sales Brochure Digital
 

Viewers also liked

2003.05.23.Dnac Tozeur.Aib.It Services Management Sla
2003.05.23.Dnac Tozeur.Aib.It Services Management Sla2003.05.23.Dnac Tozeur.Aib.It Services Management Sla
2003.05.23.Dnac Tozeur.Aib.It Services Management SlaCEO, Lithuania, AIDIgroup UAB
 
9 Information%20 Technology%20 Sector%20 Presentation%20(F)
9 Information%20 Technology%20 Sector%20 Presentation%20(F)9 Information%20 Technology%20 Sector%20 Presentation%20(F)
9 Information%20 Technology%20 Sector%20 Presentation%20(F)CEO, Lithuania, AIDIgroup UAB
 
200701 Sudhendu Das It Service Management And Improvement Framework
200701 Sudhendu Das It Service Management And Improvement Framework200701 Sudhendu Das It Service Management And Improvement Framework
200701 Sudhendu Das It Service Management And Improvement FrameworkCEO, Lithuania, AIDIgroup UAB
 
Implementing a new Helpdesk
Implementing a new HelpdeskImplementing a new Helpdesk
Implementing a new Helpdesk
Jen Hegna
 

Viewers also liked (12)

Iran Is Modern
Iran Is ModernIran Is Modern
Iran Is Modern
 
2003.05.23.Dnac Tozeur.Aib.It Services Management Sla
2003.05.23.Dnac Tozeur.Aib.It Services Management Sla2003.05.23.Dnac Tozeur.Aib.It Services Management Sla
2003.05.23.Dnac Tozeur.Aib.It Services Management Sla
 
Information Technology
Information TechnologyInformation Technology
Information Technology
 
It
ItIt
It
 
Do You Trust Engineers
Do You Trust EngineersDo You Trust Engineers
Do You Trust Engineers
 
9 Information%20 Technology%20 Sector%20 Presentation%20(F)
9 Information%20 Technology%20 Sector%20 Presentation%20(F)9 Information%20 Technology%20 Sector%20 Presentation%20(F)
9 Information%20 Technology%20 Sector%20 Presentation%20(F)
 
Sevenwonders
SevenwondersSevenwonders
Sevenwonders
 
129 Pmi Event Flyer Jan 2007
129 Pmi Event Flyer Jan 2007129 Pmi Event Flyer Jan 2007
129 Pmi Event Flyer Jan 2007
 
200701 Sudhendu Das It Service Management And Improvement Framework
200701 Sudhendu Das It Service Management And Improvement Framework200701 Sudhendu Das It Service Management And Improvement Framework
200701 Sudhendu Das It Service Management And Improvement Framework
 
Bluebeauty
BluebeautyBluebeauty
Bluebeauty
 
Implementing a new Helpdesk
Implementing a new HelpdeskImplementing a new Helpdesk
Implementing a new Helpdesk
 
Iran Is Beautiful
Iran Is BeautifulIran Is Beautiful
Iran Is Beautiful
 

Similar to Itsm

Cisa domain 4
Cisa domain 4Cisa domain 4
Cisa domain 4
ShivamSharma909
 
CISA Domain 4 Information Systems Operation | Infosectrain
CISA Domain 4 Information Systems Operation | InfosectrainCISA Domain 4 Information Systems Operation | Infosectrain
CISA Domain 4 Information Systems Operation | Infosectrain
InfosecTrain
 
ITIL Practical Guide - Service Operation
ITIL Practical Guide - Service OperationITIL Practical Guide - Service Operation
ITIL Practical Guide - Service Operation
Axios Systems
 
Itil & Process Concepts Awareness Tadawul 5 Of March 2007
Itil & Process Concepts Awareness Tadawul 5 Of March 2007Itil & Process Concepts Awareness Tadawul 5 Of March 2007
Itil & Process Concepts Awareness Tadawul 5 Of March 2007
Abdulaziz AlFaify
 
Overview to itil
Overview to itilOverview to itil
Overview to itil
Walid Wdmuka
 
Introduction to ITIL v3 Foundation exam
Introduction to ITIL v3 Foundation examIntroduction to ITIL v3 Foundation exam
Introduction to ITIL v3 Foundation exam
Kadimil
 
IT Services Management
IT Services ManagementIT Services Management
IT Services Management
Danu Ridwanto
 
ITIL Processes V2.0D
ITIL Processes V2.0DITIL Processes V2.0D
ITIL Processes V2.0DKaran Saiya
 
RIMS: Remote Infrastructure Management Services
RIMS: Remote Infrastructure Management Services RIMS: Remote Infrastructure Management Services
RIMS: Remote Infrastructure Management Services
Abhishek Agnihotry
 
ServiceNow ITSM Uncovering Best Practices for Efficient Operations.pdf
ServiceNow ITSM Uncovering Best Practices for Efficient Operations.pdfServiceNow ITSM Uncovering Best Practices for Efficient Operations.pdf
ServiceNow ITSM Uncovering Best Practices for Efficient Operations.pdf
Aelum Consulting
 
Managing Service Operations and why ITSM Matters
Managing Service Operations and why ITSM Matters Managing Service Operations and why ITSM Matters
Managing Service Operations and why ITSM Matters
Invensis Learning
 
Introduction To ITIL Slide Share
Introduction To ITIL Slide ShareIntroduction To ITIL Slide Share
Introduction To ITIL Slide Sharedwslaterjr
 
CIT2015TheCaseITServiceManagement Presentation
CIT2015TheCaseITServiceManagement PresentationCIT2015TheCaseITServiceManagement Presentation
CIT2015TheCaseITServiceManagement Presentation
21881a6619
 
ITIL Implementation – Value addition to the IT industry
ITIL Implementation – Value addition to the IT industry ITIL Implementation – Value addition to the IT industry
ITIL Implementation – Value addition to the IT industry
Happiest Minds Technologies
 
Labtech 0013-service desk-best_practices
Labtech 0013-service desk-best_practicesLabtech 0013-service desk-best_practices
Labtech 0013-service desk-best_practices
Anjoum .
 
ITSM Toolset Selection
ITSM Toolset SelectionITSM Toolset Selection
ITSM Toolset Selection
rajanam
 

Similar to Itsm (20)

Cisa domain 4
Cisa domain 4Cisa domain 4
Cisa domain 4
 
CISA Domain 4 Information Systems Operation | Infosectrain
CISA Domain 4 Information Systems Operation | InfosectrainCISA Domain 4 Information Systems Operation | Infosectrain
CISA Domain 4 Information Systems Operation | Infosectrain
 
ITIL Practical Guide - Service Operation
ITIL Practical Guide - Service OperationITIL Practical Guide - Service Operation
ITIL Practical Guide - Service Operation
 
Itil & Process Concepts Awareness Tadawul 5 Of March 2007
Itil & Process Concepts Awareness Tadawul 5 Of March 2007Itil & Process Concepts Awareness Tadawul 5 Of March 2007
Itil & Process Concepts Awareness Tadawul 5 Of March 2007
 
Overview to itil
Overview to itilOverview to itil
Overview to itil
 
Introduction to ITIL v3 Foundation exam
Introduction to ITIL v3 Foundation examIntroduction to ITIL v3 Foundation exam
Introduction to ITIL v3 Foundation exam
 
IT Services Management
IT Services ManagementIT Services Management
IT Services Management
 
ITIL V3 Overview
ITIL V3 OverviewITIL V3 Overview
ITIL V3 Overview
 
ITIL Processes V2.0D
ITIL Processes V2.0DITIL Processes V2.0D
ITIL Processes V2.0D
 
RIMS: Remote Infrastructure Management Services
RIMS: Remote Infrastructure Management Services RIMS: Remote Infrastructure Management Services
RIMS: Remote Infrastructure Management Services
 
ServiceNow ITSM Uncovering Best Practices for Efficient Operations.pdf
ServiceNow ITSM Uncovering Best Practices for Efficient Operations.pdfServiceNow ITSM Uncovering Best Practices for Efficient Operations.pdf
ServiceNow ITSM Uncovering Best Practices for Efficient Operations.pdf
 
Dit yvol3iss47
Dit yvol3iss47Dit yvol3iss47
Dit yvol3iss47
 
Qatar Proposal
Qatar ProposalQatar Proposal
Qatar Proposal
 
Managing Service Operations and why ITSM Matters
Managing Service Operations and why ITSM Matters Managing Service Operations and why ITSM Matters
Managing Service Operations and why ITSM Matters
 
Introduction To ITIL Slide Share
Introduction To ITIL Slide ShareIntroduction To ITIL Slide Share
Introduction To ITIL Slide Share
 
CIT2015TheCaseITServiceManagement Presentation
CIT2015TheCaseITServiceManagement PresentationCIT2015TheCaseITServiceManagement Presentation
CIT2015TheCaseITServiceManagement Presentation
 
ITIL Implementation – Value addition to the IT industry
ITIL Implementation – Value addition to the IT industry ITIL Implementation – Value addition to the IT industry
ITIL Implementation – Value addition to the IT industry
 
Itilv3
Itilv3Itilv3
Itilv3
 
Labtech 0013-service desk-best_practices
Labtech 0013-service desk-best_practicesLabtech 0013-service desk-best_practices
Labtech 0013-service desk-best_practices
 
ITSM Toolset Selection
ITSM Toolset SelectionITSM Toolset Selection
ITSM Toolset Selection
 

Recently uploaded

JMeter webinar - integration with InfluxDB and Grafana
JMeter webinar - integration with InfluxDB and GrafanaJMeter webinar - integration with InfluxDB and Grafana
JMeter webinar - integration with InfluxDB and Grafana
RTTS
 
AI for Every Business: Unlocking Your Product's Universal Potential by VP of ...
AI for Every Business: Unlocking Your Product's Universal Potential by VP of ...AI for Every Business: Unlocking Your Product's Universal Potential by VP of ...
AI for Every Business: Unlocking Your Product's Universal Potential by VP of ...
Product School
 
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...
UiPathCommunity
 
Mission to Decommission: Importance of Decommissioning Products to Increase E...
Mission to Decommission: Importance of Decommissioning Products to Increase E...Mission to Decommission: Importance of Decommissioning Products to Increase E...
Mission to Decommission: Importance of Decommissioning Products to Increase E...
Product School
 
Transcript: Selling digital books in 2024: Insights from industry leaders - T...
Transcript: Selling digital books in 2024: Insights from industry leaders - T...Transcript: Selling digital books in 2024: Insights from industry leaders - T...
Transcript: Selling digital books in 2024: Insights from industry leaders - T...
BookNet Canada
 
IOS-PENTESTING-BEGINNERS-PRACTICAL-GUIDE-.pptx
IOS-PENTESTING-BEGINNERS-PRACTICAL-GUIDE-.pptxIOS-PENTESTING-BEGINNERS-PRACTICAL-GUIDE-.pptx
IOS-PENTESTING-BEGINNERS-PRACTICAL-GUIDE-.pptx
Abida Shariff
 
FIDO Alliance Osaka Seminar: Passkeys at Amazon.pdf
FIDO Alliance Osaka Seminar: Passkeys at Amazon.pdfFIDO Alliance Osaka Seminar: Passkeys at Amazon.pdf
FIDO Alliance Osaka Seminar: Passkeys at Amazon.pdf
FIDO Alliance
 
Accelerate your Kubernetes clusters with Varnish Caching
Accelerate your Kubernetes clusters with Varnish CachingAccelerate your Kubernetes clusters with Varnish Caching
Accelerate your Kubernetes clusters with Varnish Caching
Thijs Feryn
 
The Art of the Pitch: WordPress Relationships and Sales
The Art of the Pitch: WordPress Relationships and SalesThe Art of the Pitch: WordPress Relationships and Sales
The Art of the Pitch: WordPress Relationships and Sales
Laura Byrne
 
Unsubscribed: Combat Subscription Fatigue With a Membership Mentality by Head...
Unsubscribed: Combat Subscription Fatigue With a Membership Mentality by Head...Unsubscribed: Combat Subscription Fatigue With a Membership Mentality by Head...
Unsubscribed: Combat Subscription Fatigue With a Membership Mentality by Head...
Product School
 
Neuro-symbolic is not enough, we need neuro-*semantic*
Neuro-symbolic is not enough, we need neuro-*semantic*Neuro-symbolic is not enough, we need neuro-*semantic*
Neuro-symbolic is not enough, we need neuro-*semantic*
Frank van Harmelen
 
UiPath Test Automation using UiPath Test Suite series, part 4
UiPath Test Automation using UiPath Test Suite series, part 4UiPath Test Automation using UiPath Test Suite series, part 4
UiPath Test Automation using UiPath Test Suite series, part 4
DianaGray10
 
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...
Jeffrey Haguewood
 
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...
James Anderson
 
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...
DanBrown980551
 
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdfSmart TV Buyer Insights Survey 2024 by 91mobiles.pdf
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf
91mobiles
 
"Impact of front-end architecture on development cost", Viktor Turskyi
"Impact of front-end architecture on development cost", Viktor Turskyi"Impact of front-end architecture on development cost", Viktor Turskyi
"Impact of front-end architecture on development cost", Viktor Turskyi
Fwdays
 
Assuring Contact Center Experiences for Your Customers With ThousandEyes
Assuring Contact Center Experiences for Your Customers With ThousandEyesAssuring Contact Center Experiences for Your Customers With ThousandEyes
Assuring Contact Center Experiences for Your Customers With ThousandEyes
ThousandEyes
 
Empowering NextGen Mobility via Large Action Model Infrastructure (LAMI): pav...
Empowering NextGen Mobility via Large Action Model Infrastructure (LAMI): pav...Empowering NextGen Mobility via Large Action Model Infrastructure (LAMI): pav...
Empowering NextGen Mobility via Large Action Model Infrastructure (LAMI): pav...
Thierry Lestable
 
Search and Society: Reimagining Information Access for Radical Futures
Search and Society: Reimagining Information Access for Radical FuturesSearch and Society: Reimagining Information Access for Radical Futures
Search and Society: Reimagining Information Access for Radical Futures
Bhaskar Mitra
 

Recently uploaded (20)

JMeter webinar - integration with InfluxDB and Grafana
JMeter webinar - integration with InfluxDB and GrafanaJMeter webinar - integration with InfluxDB and Grafana
JMeter webinar - integration with InfluxDB and Grafana
 
AI for Every Business: Unlocking Your Product's Universal Potential by VP of ...
AI for Every Business: Unlocking Your Product's Universal Potential by VP of ...AI for Every Business: Unlocking Your Product's Universal Potential by VP of ...
AI for Every Business: Unlocking Your Product's Universal Potential by VP of ...
 
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...
 
Mission to Decommission: Importance of Decommissioning Products to Increase E...
Mission to Decommission: Importance of Decommissioning Products to Increase E...Mission to Decommission: Importance of Decommissioning Products to Increase E...
Mission to Decommission: Importance of Decommissioning Products to Increase E...
 
Transcript: Selling digital books in 2024: Insights from industry leaders - T...
Transcript: Selling digital books in 2024: Insights from industry leaders - T...Transcript: Selling digital books in 2024: Insights from industry leaders - T...
Transcript: Selling digital books in 2024: Insights from industry leaders - T...
 
IOS-PENTESTING-BEGINNERS-PRACTICAL-GUIDE-.pptx
IOS-PENTESTING-BEGINNERS-PRACTICAL-GUIDE-.pptxIOS-PENTESTING-BEGINNERS-PRACTICAL-GUIDE-.pptx
IOS-PENTESTING-BEGINNERS-PRACTICAL-GUIDE-.pptx
 
FIDO Alliance Osaka Seminar: Passkeys at Amazon.pdf
FIDO Alliance Osaka Seminar: Passkeys at Amazon.pdfFIDO Alliance Osaka Seminar: Passkeys at Amazon.pdf
FIDO Alliance Osaka Seminar: Passkeys at Amazon.pdf
 
Accelerate your Kubernetes clusters with Varnish Caching
Accelerate your Kubernetes clusters with Varnish CachingAccelerate your Kubernetes clusters with Varnish Caching
Accelerate your Kubernetes clusters with Varnish Caching
 
The Art of the Pitch: WordPress Relationships and Sales
The Art of the Pitch: WordPress Relationships and SalesThe Art of the Pitch: WordPress Relationships and Sales
The Art of the Pitch: WordPress Relationships and Sales
 
Unsubscribed: Combat Subscription Fatigue With a Membership Mentality by Head...
Unsubscribed: Combat Subscription Fatigue With a Membership Mentality by Head...Unsubscribed: Combat Subscription Fatigue With a Membership Mentality by Head...
Unsubscribed: Combat Subscription Fatigue With a Membership Mentality by Head...
 
Neuro-symbolic is not enough, we need neuro-*semantic*
Neuro-symbolic is not enough, we need neuro-*semantic*Neuro-symbolic is not enough, we need neuro-*semantic*
Neuro-symbolic is not enough, we need neuro-*semantic*
 
UiPath Test Automation using UiPath Test Suite series, part 4
UiPath Test Automation using UiPath Test Suite series, part 4UiPath Test Automation using UiPath Test Suite series, part 4
UiPath Test Automation using UiPath Test Suite series, part 4
 
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...
 
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...
 
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...
 
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdfSmart TV Buyer Insights Survey 2024 by 91mobiles.pdf
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf
 
"Impact of front-end architecture on development cost", Viktor Turskyi
"Impact of front-end architecture on development cost", Viktor Turskyi"Impact of front-end architecture on development cost", Viktor Turskyi
"Impact of front-end architecture on development cost", Viktor Turskyi
 
Assuring Contact Center Experiences for Your Customers With ThousandEyes
Assuring Contact Center Experiences for Your Customers With ThousandEyesAssuring Contact Center Experiences for Your Customers With ThousandEyes
Assuring Contact Center Experiences for Your Customers With ThousandEyes
 
Empowering NextGen Mobility via Large Action Model Infrastructure (LAMI): pav...
Empowering NextGen Mobility via Large Action Model Infrastructure (LAMI): pav...Empowering NextGen Mobility via Large Action Model Infrastructure (LAMI): pav...
Empowering NextGen Mobility via Large Action Model Infrastructure (LAMI): pav...
 
Search and Society: Reimagining Information Access for Radical Futures
Search and Society: Reimagining Information Access for Radical FuturesSearch and Society: Reimagining Information Access for Radical Futures
Search and Society: Reimagining Information Access for Radical Futures
 

Itsm