1. MARTIN ALLAN KLOC
362 OAK STREET APT. 303 (716) 335-1252
BUFFALO, NY 14203 M.Kloc@Hotmail.com
Summary
Highly qualified in the hospitality industry and a property management professional, results-driven,
dedicated over twenty years of combined experience in the service industry and building operations.
PROFESSIONAL EXPERIENCE
2016-Present Buffalo, NY
United Postal Service
• Demonstrated ability to maintain confidentiality
• Excellent communication skills
• Exceptional customer service skills
• Self-directed and highly organized
• Detail oriented with capacity to multitask
2016-2017 Buffalo, NY
Frankie Primos +39
• Maintain a positive working relationship with fellow staff and management
• Greet guests in a friendly and timely matter
• Help develop bar incentives to drive sales and promote the restaurant
2013-2015 Operations Manager Buffalo, NY
The Lodge, LUX and The Valmar Network of Businesses
• Overseeing of day-to-day operations including building maintenance, employees of Valmar and
building security
• Property management for all commercial space owned by Valmar Development, liaison for tenants
• Inventory control and ordering of all liquor, beer, wine and restaurant supplies
• Representative for company relations with Buffalo Police and Buffalo Common Council
2012-2013 General Manager Buffalo, NY
Seabar
• Interviewed, hired, trained and managed all employees at a highly popular and well-known downtown
Buffalo restaurant
• Financial manager and accountant for all front-of-the-house business
• Lead point of contact for guest relations and quality control
2007-2012 General Manager Buffalo, NY
Snooty Fox
• Direct day-to-day manager for over twenty employees
• Established employee guidelines, manager protocol and operational regularities in accordance with
New York State and Erie County codes
• Developed menu’s for dinner, banquets, cocktails, wine and special events
• Developed marketing, social media and promotional plans including the institution of “Snooty
Sundays”
EDUCATION
Erie Community College, Orchard Park, NY
Buffalo State College, Buffalo,
Skills

2. Hospitality & Culinary Management, Budgeting & Cost Controls, Teambuilding/Training/Supervision,
Safety/Sanitation/Quality Controls, Vendor/Inventory Management, Guest Service Excellence, and problem solving
skills.