This document provides a summary of Dimples "Dee" McLeod's work experience and qualifications. It outlines her current role as an Administrative Assistant providing various administrative tasks and support to a team of 22 people. Previous roles included Receptionist and Event Manager. For each role, key responsibilities are listed such as planning tasks, ensuring accuracy, maintaining confidentiality, screening calls, and acting as a liaison between parties. The document demonstrates Ms. McLeod's customer service, administrative, and event planning experience over 13 years in the hospitality industry.

1. 1
Dimples “Dee” McLeod
725 Jefferson Street, NE
Contact Information: 202-636-1077 Email Address: deecmcleod@me.com
July, 2012 – Present Administrative Assistant
Summary: Provide a variety of administrative tasks in a time-sensitive environment,
supporting the Master Servicing team of 22 people.
 Plan and organize daily tasks to meet all deadlines.
 Ensure high level of accuracy in all details and manage priorities.
 Maintain standards of confidentially with respect to all matters and documents.
 Liaison for NCB, Covius (inspection company) and NCB customers. To ensure all parties
involved are aware of property inspection.
 Answer and screen incoming calls before directing the caller to the appropriate person or
department.
 Poise, professionalism and maturity with senior team members and co-workers.
 Team player.
December 06, 2006 – July 07, 2012 Receptionist
Summary: Provided excellent customer service skills to external and internal customers
daily.
 Welcome and screen all visitors.
 Provide access badges for all visitors.
 Screen all incoming calls, before transferring the caller.
 Consolidate invoices for courier services.
 Ability to work independently and approach work with enthusiasm and a positive
attitude.

2. 2
January, 2002 – November, 2006 Event Manager Donohoe Hospitality Services
Holiday Inn Capitol-SW
Washington, DC
Summary: Thirteen years of successful experience in the Hospitality Industry; four plus years of
event planning. Extensive hands-on experience as staff and manger of small and large hotels.
Implement and monitor standards to ensure a consistent and cost-effective level of service.
Professional in appearance and presentation.
 Primary liaison between the client and the staff of the hotel, with the focus on meeting
and exceeding the client expectation.
 Communicate the hotel policies and procedures with the client via telephone, written
correspondence, and in person, as they relate to the coordination of the events.
 Ensure all functions are checked prior to the client’s arrival guaranteeing all details were
in agreement with client’s requirements and hotel standards.