1. JOYCE YOUNG YEN
7894 W. BRIDGTON DRIVE • M AGNA, U T 84044
(801 ) 971- 2771 • YOU NGYE N@ ICL OU D. COM
OBJECTIVE
Interested in getting a challenging position to enhance a career path that allows for further
utilization of my knowledge, expertise, and skills in the areas of processing, planning, and
reaching productivity and service goals. I am a highly organized, proficient, and detail oriented
employee committed to continual performance as well as completing company objectives in a
timely manner.
SKILLS AND QUALIFICATIONS
• Works well independently and team environment
• Self-motivated and detail oriented with minimal supervision
• Reliable and Flexible
• Productive
• Identifies and implements process improvements where needed
• Extensive knowledge in Hogan and other systems.
• Adaptable to new learning processes and implements them.
WORK EXPERIENCE
Candlewood Suites Salt Lake City, UT
Front Desk Agent: June 2016 – Current
• Greet customers immediately with a friendly and sincere welcome
• Complete the registration process by inputting and retrieving information with routine
difficulty from a computer system, confirming pertinent information including number of
guests and room rate.
• Close guest accounts at time of check out and ascertain satisfaction. In the event of
dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
• Post charges to guest rooms and house accounts using the computer.
• Verify and imprint credit cards for authorization using electronic acceptance methods. Handle
cash, make change and balance an assigned house bank. Accept and record vouchers, travelers
checks, and other forms of payment. Convert foreign currency at current posted rates. Perform
accurate, moderately complex arithmetic functions using a calculator.
• Ability to conduct guest complaints through research to develop the most effective solutions
and negotiate results.
• Performs a combination of supportive functions, with percentage of timing solely determined
by supervisor based on requirements by location.
• Ability to work required varying schedules to reflect the business needs of the hotel.
• Advanced Microsoft Office, Excel, Access and PowerPoint skills
Homemaker Magna, Utah
Magna, Utah: January 2013 – July 2016
• Decorate homes in order to create an inviting environment for owners
• Maintain budgets by developing and overseeing expenditure
• Kept record of credit payments and paid all house bills
• Report unsafe conditions to prevent hazards
• Organize social activities and facilitate play dates
• Performs upkeep on windows, doors, floors, carpets all throughout my home
Teleperformance USA Salt Lake City, Utah
Customer Service Representative –Team Lead/Sales: January 2012 – August 2012

2. JOYCE YOUNG YEN
7894 W. BRIDGTON DRIVE • M AGNA, U T 84044
(801 ) 971- 2771 • YOU NGYE N@ ICL OU D. COM
• Held a team meeting every week to make sure we were setting new goals
• Constant motivator to reach and surpass weekly goals
• Brainstormed different solutions to problems preventing the team from meeting quota
RS Construction Salt Lake City, Utah
Administrative Assistant: July 2010 - July 2014
• Responsible for managing and distributing information in the office
• Sent out invoices, and set appointments with clients
• Monitored and recorded expenditures
• Experienced with Microsoft Word, Powerpoint, Excel, Outlook
Hollywood Connection Salt Lake City, Utah
Party Hostess: August 2008 – June 2010
• Planned and carried out special events (birthday parties, baby showers, team banquets, family
reunions etc).
• Constant contact w/ customer over phone & in person to carry out plans
• Coordinated scheduling/rescheduling
• Handle Sales & Party Booking
• Maintained a tidy work place
• Performed janitorial duties
EDUCATION
MAY 2010 Cyprus High School
High School Diploma
COMPUTER SKILLS
Operating Systems: Windows, Mac OS
Applications: Microsoft Office 2011/2007 (Word, Excel, Access, PowerPoint, Outlook), Internet
Explorer, Google Chrome, Firefox.
REFERENCES
References are available upon request.