1. June A. Torro
Cell 908-485-2539
Objective
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
I am self-motivated and able to work both independently and as a collaborative team member.
Professional Experience:
DB Schenker – Newark, NJ. September 2014 – April 2016
Ocean Import Coordinator
•Create and submit delivery orders to trucking companies and steamship lines.
•Daily communication with steamship lines and truckers to track and trace containers.
•Obtain documents from overseas and file accordingly.
•Bill and close files.
•Follow up on shipments and enter delivery information into system.
•Communicate with brokers to ensure customs entries are made in a timely manner.
United Arab Agencies Inc. - Cranford, NJ. May 2013 – September 2014
Import Customer Service
•Take phone calls pertaining to customer service related questions about shipments coming in from overseas.
•Coordinate documentation for ocean imports, update and edit customer bills.
•Work with our offices overseas to ensure all customer information and shipments are documented properly.
•Tracking and tracing containers.
•Answer phones, handle questions from customers, brokers and overseas offices regarding container
documentation and shipments.
•Daily email communication with customers to provide them updates on their shipments.
•Vessel planning.
Angela Sandull Photography – Kenilworth, NJ. November 2009 – May 2013
Receptionist/Photographers Assistant
•Greeting and welcoming visitors, and directing them to the appropriate representative.
•Answered and resolved customer inquiries and complaints in a timely manner. m
•Managed customers' database accounts, performed customer verification and processed applications, orders, and
requests.
•Kept records of customer interactions and actions taken, including; transactions, comments, inquiries, and
complaints.
•Supplied customers with written responses and information and followed up on customer communications.
Additional Skills
Microsoft Office (Word, Excel and PowerPoint), Detail Oriented, Internet Explorer, Email (Google, MSN, Yahoo, AOL),
Type 65 wpm with accuracy, Switchboard, Multitasking, Email, Customer Service