1. Vincent John Lozano
3701 Blanchan Avenue
Brookfield, IL 60513
Direct: 708-774-9195 Email: VinLozano27@gmail.com
Career Objective
Effectively and efficiently manage the relationships of the business’s customers through utilizing my robust
knowledge and experience of Customer Service. Very detailed orientated with an ambition to learn and grow.
Education
DePaul University, Chicago, IL
Bachelor of Science: Business
Hospitality Leadership Graduated; June 2012
Concentration: Lodging Property Management; Specialization: Revenue Management
• Dean’s List 2010, 2012
Relevant courses:
• Lodging Property Management
• Hospitality Law and Ethics
• Hospitality Ratio and Data Analysis
• Yield Management
• Customer Relations Management
Triton Community College, River Grove, IL January 2004 – June 2006
Associates in Applied Science: Hospitality Industry Administration Culinary Arts
• Dean’s list 2005 and 2006
Experience
General Growth Properties, Chicago, IL January 2015 – Current
Guest Services Manager
• Dual Guest Services Manager for Water Tower Place & Oakbrook Center
• Ensures effective communication with Guest Services Hosts while connecting with and
building relationships with Tenants, Clients, Partners, & Concierge Community
• Communicates with all departments to ensure familiarity with what is happening in Mall,
marketing and operation needs
• Completes all ordering/purchasing for department in line with checkbook/budget to any
variance to budget.
• Budget for both properties exceeded $1,000,000 with up to 30+ employees
• Manages all aspects of GGP Gift Card business
• Manages all GGP and Mall technology ensuring appropriate use and functionality
• Manages Hosts schedule, ensuring coverage for busy periods, weekends, and holidays.
Resolves any staffing issues and takes corrective actions
• Develops and delivers coaching/counseling

2. Corporate Concierge Services, Chicago, IL November 2013 – January2015
Guest Services Manager – Oakbrook Center
• Liaison to Oakbrook Center mall ownership, mall management, partnered delivery service,
tenants, security, Guest Services team, and guests
• Manages GGP’s Guest Services lounge, mobile technology, Same Day service, Texting
service, Gift Wrapping service, Gift Card business, and Hosts Schedule
• Ensures Hosts are providing up to the minute information on mall events, marketing
initiatives, and services to achieve complete guest satisfaction
• Goes above and beyond to solve and mediate guests concerns or any issue on-site.
• Promoted from Assistant Manager to Manager within 9 months
• Significantly increased productivity through analytical strategizing
Technomic Inc., Chicago, IL October 2012 – November 2013
Senior Research Assistant
• Administer quality control through contract setup, client invoice, and database filing
• Maintains client communication to ensure on-time completion of projects
• Assist in the training of new hires with emphasis on team work and quality
• Ensures cross communication for team responsibilities, deadlines, quality assurance and
reporting
Wing Wah Chop Suey, Riverside, IL January 2009- October 2012
Supervisor
• Oversee daily operations of the restaurant to ensure timely and consistent service
• Resolve problems that arise from customer relations and employee control
• Schedules, assigns, trains, evaluates, and assists in hiring of restaurant staff
• Implement and carry out marketing strategies to attract specific target markets
• Assistant to chef in the kitchen
Brookfield Zoo, Brookfield, IL March 2006- December 2008
Line Cook- Shift Lead
• Prepared and presented an array of cuisines for events ranging from 20-500 people
• Responsible for inventory counts as well as inventory receiving
• Front of the house Chef for events needing a personal Chef
• Shift Leader in the supervision of sanitation operations for the kitchen
• Shift Leader in the development of current and new employees
References can be furnished upon request