Deija Moore is seeking an entry-level position utilizing her customer service skills. She has certifications in ServSafe, CPR/First Aid, and START. Moore attended Potomac Job Corps from 2014-2015 for Hotel and Lodging training. Her training included rooms division, front desk, food and beverage, and maintenance duties. Currently, Moore works at the Department of Labor as a Hotel and Lodging Trainee. Previously, she was an Office Assistant for Earth Conversation Corps. References are available upon request.

1. Deija Moore 2015
61 Ambo Circle, Middle River, MD 21220 / (667) 231-8972 /Deija007@yahoo.com
Objective:
To obtain an entry-level position within a people-oriented organization where my customer-service expertise can be
utilized.
Certifications:
• ServSafe
• CPR/First Aid
• START
Education:
Potomac Job Corps Washington, DC August 2014- September 2015
Hotel and Lodging
The Job Corps Hotel and Lodging career training programs requires training in the following subject areas:
• Introduction to Hospitality
• Hospitality and careers
• Guest services
• Professionalism
• Safety and security
• Rooms Division
• Front Desk representative
• Reservationist
• Bell services attendant
• Guestroom attendant
• Maintenance employee
• Laundry attendant
• Public space cleaner
• Food and Beverage Division
• Restaurant server
• Banquet server
Potomac Job Corps Center Washington, DC May/2015
Penn Foster High School
High School Diploma
Work Experience:
Department of Labor (Potomac Job Corps) Washington, DC September/2014- Present
Hotel and Lodging Trainee
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning
• Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations
regarding shopping, dining, or entertainment
• Clean and maintain lobby and common areas, such as restocking supplies and watering plants
• Contact housekeeping or maintenance staff when guests report problems
• Greet, register, and assign rooms to guests of hotels or motels
• Issue room keys and escort instructions to bellhops
• Keep records of room availability and guests' accounts, manually or using computers.
• Make and confirm reservations.
• Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers
• Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies
• Record guest comments or complaints, referring customers to managers as necessary

2. Deija Moore 2015
61 Ambo Circle, Middle River, MD 21220 / (667) 231-8972 /Deija007@yahoo.com
• Verify customers' credit, and establish how the customer will pay for the accommodation
Earth Conversation Corps Washington, DC July/2015-August/2015
Office Assistant
• Copying, faxing, mailing and filing
• Ensure positive interaction with staff and visitors
• Answering telephones and transfer calls to the appropriate staff
• Good oral and written communication skills
• Perform all other duties as requested
References Available Upon Request

3. Deija Moore 2015
61 Ambo Circle, Middle River, MD 21220 / (667) 231-8972 /Deija007@yahoo.com
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