Kelly Blackwell has over 10 years of experience in sales and customer service, including roles as an International Travel Consultant and Assistant Manager at Flight Centre Travel Agency, a Sales Associate and Web Sales Co-ordinator at New Balance Toronto, and positions at Fairmont Chateau Lake Louise. She has a proven track record of exceeding sales goals, leading and motivating teams, and providing excellent customer service. In her current role at Flight Centre, she has been promoted multiple times and received awards for her sales performance.

1. KELLY BLACKWELL
8 The Esplanade #2805 Toronto, ON M5E 0A6
647-532-6322 kellyjanewallace@gmail.com
Summary of Qualifications
• Self-starter as a team or independent player
• Thrive under pressure and in fast-paced environments
• Innovative professional with over 10 years of sales and customer service experience
• Ability to lead or be led on multiple initiatives while delivering results on goals
• Enthusiastic and positive attitude
• Expertise and extensive experience in international travel
• Exceptional communication & presentation skills to individuals or large audiences
PROFESSIONAL EXPERIENCE
Flight Centre Travel Agency April 2009 - Present
International Travel Consultant/Assistant Manager
Responsibilities:
• Leading a team in a dynamic and fast-paced environment while exceeding commission numbers, coordinating customers
diverse travel needs for personal itineraries and increasing margins and revenues
• Building and maintaining customer relations to attain a repeat clientele base
• Motivating, coaching and providing vision to the team
• Involved with all aspects of training, ongoing support, and if required, disciplinary actions
• Coordinating and leading weekly team meetings and facilitating monthly 1-on-1 sessions with each team member
• Forecasting team sales and goal setting
Achievements:
• Promoted to Assistant Manager in April 2012
• Promoted to Flight Centre Business Travel division in November 2014
• Developed marketing strategies and referral program to provide continuous new business opportunities
• Received trip to New Zealand for sales contest in 2010
• Opened a new location in February 2013
• Achieved personal best result with the company in December 2015
New Balance Toronto April 2006 - March 2009
Sales Associate and Web Sales Co-ordinator
Responsibilities:
• Sales specialist of high end footwear, apparel and accessories
• Consultative approach to understand customer's specific requirements
• Customer service, product knowledge, after sales service
• Taking phone and internet sales
• Packaged and shipped all orders in a timely manner to destinations across Canada
Achievements:
• Consistently ranked in the top spot in relation to my associates
• Promoted to coordinate online sales in January 2008

2. Fairmont Chateau Lake Louise Sept 2004 - December 2005
Room Services Attendant/Office Clerk
Responsibilities:
• Responsible for maintenance and upkeep of rooms at a top-rated Rocky Mountain resort
• Responsible for guest experience and adherence to 'turning moments into memories' philosophy
• Organizing room service attendant's work schedules and work allocation
• Fielding and dispatching guest requests to appropriate parties
• Responsible for establishing and maintaining positive inter-department relations in the hotel
Achievements:
Promoted to Gold Floor for consistent room standards
Promoted to Office clerk for consistent service excellence
EDUCATION
Glendon College, York University: Completed 3 years in Political Science department Sept ’01 – ‘04
Orillia District Collegiate and Vocational Institute: O.S.S.D. Sept ’97 – ‘01
VOLUNTEER EXPERIENCE
I am always actively participating within my community. Whether it is a clothing drive for Syrian refugees this past fall or
picking up trash in a local park for some spring cleaning, I am an active member of my community and pride myself on it.
In May of 2016 I organized a charity dinner event to benefit the First Nations Child and Family Caring Society of Canada.
Along with the chef, we put the event together in just under 2 weeks and it turned out to be a great success. We raised nearly
$2000 for the cause.