1. Ut Kong
Flat D, 22/F, Maple mansion, 18 Taikoo Wan Road, Tai Koo Shing HK
+852 9122 990
kongut@student.fdu.edu
== Objective
Hard working and customer focused professional with restaurant and hotel background seeking Front
Desk Clerk in hotel.
Education
Fairleigh Dickinson University, Teaneck, NJ
Masterof Hospitality Management, 3.4 GPA Graduated May 2015
Honor: International Colonel Fairleigh S. Dickenson Scholarship – Graduate Fall 2012 – May 2015
Related Course Work: Food & Beverage Management, Global Tourism Development, Service
Management, Discovering the World Wine, Global Marketing Hospitality Management
RelatedProjects:
 Reorganize and develop strategy cafeteria (Jeeper’s – Bookstore) on campus.
 Market research, create menus, and determine profit & expenses for IHOP in Sao Paulo, Brazil.
Professional Experience
1. Front Desk Agent
Sheraton Parsippany Hotel, Parsippany, NJ, USA September 1, 2015 – June 31, 2016
 Responsibilities included assisting guests professionally, efficiently, and courteously in all
reception related matters
 Welcome and acknowledge guests with a high standard of service at all time
 Answer telephones, register guests, assign rooms, check out customer, take room service orders,
and assist in different requests
 Supply guests with direction and information regarding property and local areas of interest
 Assist in handling all complain from guests
 Process all payment types such as room charges, cash, check, debit, or credit
 Accept constructive feedback from customers, superiors, and other associates
2. Cashier and Waitress
Veggie Haven Restaurant, Montclair, NJ, USA January 27, 2014 – August 30, 2015
 Responsibilities included greeting customers, taking pick-up and delivery orders, and answering
the telephone in fast paced environment
 Receive and process customer payment and reconcile money

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 Assist other associates in taking orders and delivering food and service for dinning-in customers
3. Volunteer, Hotel Sustainability Conference
Double Tree by Hilton, Fort Lee, NJ, USA February 2013
 Create introduction and present each speaker
 Monitor time for each speaker
 Organize and deliver surveys after the conference
4. Cashier
King Fung Chinese Supermarket, River Edge, NJ, USA July 1 – September 30, 2013
Responsibilities included greeting customers, processing payments, and bagging groceries
Languages: Fluent in Cantonese, Mandarin Chinese, and English
Computer Experience: World, MS Excel, PowerPoint; Internet Explorer, and Google Chrome;
LightSpeed System & Galaxy System (hotel computer system)

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