Denrick Curtis is seeking a customer service representative position where he can utilize his CSR skills in a demanding call center environment. He has over 15 years of experience in various customer service roles, including positions at Home Depot, Insulite Glass, Convergys, Wal-Mart, and a hotel, where he handled customer inquiries via phone and in-person. He has strong communication skills and is proficient with Microsoft Office and multi-line phone systems.

1. 404-824-7099 • UNBREAKABLE0019@GMAIL.COM
DENRICK CURTIS 2121 WINDY HILL RD.
MARIETTA GA 30060
OBJECTIVE
To secure a qualified customer service representative position where I am able to use my CSR
skills in a demanding call center environment; while providing exceptional telephone etiquette
and growing professionally
Education
C.C. Sweeting Sr. High (Graduate 2000) Nassau,
Bahamas
SUMMARY OF QUALIFICATIONS
Superior outstanding verbal & written communication skills Knowledge proficiency utilizing PC
based tools & applications Microsoft (Word, Excel, PowerPoint, and Outlook) Multi-line
operation
EMPLOYMENT
Home Depot Kennesaw,
GA
Corporate Resolutions Expediter 2015 -
Present
• Handling escalations from CSR
• Assisting customer with shipping issues
• Partnering with vendors as well as carriers to process refunds and markdowns
• Processing gift card whiles operation multiples system and notating order with the
resolutions to their issues
• Following up with valued customer provide updates
Customer Service Coordinator 2014 - 2015
• Handle incoming calls from customers inquiring about pricing, orders, services, and
merchandise
• Operating multiple systems to correctly meet customer needs and resolves their issues.
Insulite Glass St. Louis,
MO
Customer Service Representative
7/2012 - 10/2013
• Handle in coming calls from customers inquiring about issues/complaints etc.
• Uses software tools to manage a variety of tasks, dealing with inventory
• Assists in the implementation of operational projects as needed.
• Help with loading/unloading trucks for shipment

2. • Maintains and distributes department related information on a daily basis
• Working closely with production planning to schedule and monitor order production to
ensure customer's delivery requirements are met
Convergys Hazelwood,
MO
Information Tech. Support Specialist 2/2010 -
6/2012
• Taking bill payments and setting up appointments
• Selling upgrades to qualified members
• Assist in technical issues involving internet, phones, cable service etc.
• Handle in coming calls from customers inquiring about their statements,
issues/complaints
• Dispatches drivers to open work orders; assigns service tickets to drivers
• Assists in the implementation of operational projects as needed.
Wal-Mart Super Center Chesterfield,
MO
Customer Service Representative
4/2008 - 05/2011
• Cash handling
• Daily Inventory
• Assisting customers in locating items within the store
• Handle all confidential material relevant to the companies operation
Super Club Breeze Hotel Cable Beach Nassau,
Bahamas
PBX/Front Desk Agent 02/2005 -
01/2008
• Check customers in/out
• Provides administrative support to back end of house
• Data Entry/Filing/ /Generate Reports
• Provides managers with spread sheet information of all checkin/outs (occupancy rate)
• Handle all VIP’s travel arrangements including creating an itinerary from time of
arrival
• Overseeing highest comfort and satisfaction for guests
• Maintain switch board (transferring calls to their correct destination)