Nicole Worthen has 15 years of experience in customer service and call center roles. She currently works as a personal assistant answering calls and emails, filing paperwork, and sourcing office equipment. Previously, she spent over 5 years in customer service roles at Telus International, UPS, and United Health Care, handling high call volumes and resolving customer issues. She has strong communication skills and experience with Microsoft Office programs.

1. Nicole Worthen
8450 W Charleston Blvd Apt 2039 Las Vegas, NV 89117 – 702-788-2526 –
n.worthen@live.com
Objective Qualified Customer Service Representative with 15 years’ experience in fast-
paced customer service and call center environments. Personable and
professional under pressure. Expertise in delivering support services and
resolving customer complaints with first call resolution as my main objective.
Experience Personal Assistant
Treasured Memories and Events, Las Vegas, NV
06/2015 – Current
Answered a high volumeof calls and emails, filed paperwork of organized computer
based information, developed professional relationships with reliable vendors, sourced
and ordered officeequipment, screened personal and business calls and directed them
to the appropriate party.
Customer Service
Telus International, Las Vegas, NV
04/2013 – 05/2015
Answered an average of 30 calls per day by addressing customer inquiries, solving
problems and providing new product information. Managed client loyalty and rewards
accounts. Assisted with web support and placing orders via phone. Ensured superior
customer experience by addressing customer concerns, demonstrating empathy and
resolving problems on the spot.
Post Sales Logistics
UPS, Las Vegas, NV
09/2010 – 02/2012
Answered an average of 65 calls per day assisting technicians with ordering parts from
UPS warehouses and shipping to desired location. Audit work done by agents to
ensure clients expectation where met. Tracked packages that where lost or late for
delivery. Redirected shipments in route in response to customer requests.
Member Services
United Health Care, Las Vegas, NV
08/2007 – 09/2009
Answered a constant flow of customer calls with up to 30 calls in queue per minute.
Accurately documented, researched and resolved customer service issues. Assisted

2. 2 Nicole Worthen
8450 W Charleston Blvd Apt 2039 Las Vegas, NV 89117 – 702-788-2526 –
n.worthen@live.com
Members and Providers with disputing denied claims and understanding the insurance
benefits.
Education Diploma
Cimarron Memorial, Las Vegas, NV
06/1996
Communication Exceptional communication skills, proficient in MS Excel, Word and Outlook type 35
WPM, multi-linephone operation proficient.