Tammy Graham has over 15 years of experience in hotel and customer service roles. She has held positions as a shift lead/manager at Walgreens, an advertising representative at Sapulpa Daily Herald, and front desk clerk roles at multiple hotels. Her experience includes guest registration, reservations, billing, housekeeping coordination, and basic food preparation. She has computer skills and knowledge of office equipment.

1. Tammy Graham
5015 Ridgedale Dr
Enid, Oklahoma, 73703, United States
580-747-7837
nanamz7@gmail.com
Professional Experience
Walgreens, Enid OK United States
Shift Lead/Manager 2014-2016
• Answer management calls
• Check in Vendors
• Opening and Closing duties
• Ensure staff completed shift tasks
• Resolve customer complaints
• Wrote scheduling for staff
Sapulpa Daily Herald, Sapulpa OK United States
Advertising Representative 2013 - 2014
• Call and go see clients in person about ads
• Put in Insertion Orders for the newspaper ads
• Filing, keeping records of sales
Fairfield Inn & Suites, Tulsa OK United States
Night Auditor August 2008 - June 2009
• Greet, register, and assign rooms to guests of hotels or motels.
• Verify customers' credit, and establish how the customer will pay for the
accommodation.
• Make and confirm reservations.
• Perform bookkeeping activities, such as balancing accounts and conducting
nightly audits.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones or telephone switchboards.
• Prepare for basic food service, such as setting up continental breakfast or coffee
and tea supplies.
America's Value Inn, Tulsa OK United States

2. Front Desk Clerk August 2006 - August 2008
• Greet, register, and assign rooms to guests of hotels or motels.
• Contact housekeeping or maintenance staff when guests report problems.
• Compute bills, collect payments, and make change for guests.
• Record guest comments or complaints, referring customers to managers as
necessary.
• Transmit and receive messages, using telephones or telephone switchboards.
• Advise housekeeping staff when rooms have been vacated and are ready for
cleaning.
• Answer inquiries pertaining to hotel services, guest registration, and travel
directions, or make recommendations regarding shopping, dining, or
entertainment.
• Clean and maintain lobby and common areas, such as restocking supplies and
watering plants.
• Plan, schedule or supervise the work of other employees.
Stratford House Inn, Enid OK United States
Front Desk Clerk September 2004 - July 2006
• Greet, register, and assign rooms to guests of hotels or motels.
• Contact housekeeping or maintenance staff when guests report problems.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Record guest comments or complaints, referring customers to managers as
necessary.
• Date-stamp, sort, and rack incoming mail and messages.
• Prepare for basic food service, such as setting up continental breakfast or coffee
and tea supplies.
• Arrange tours, taxis, or restaurant reservations for customers.
• Clean and maintain lobby and common areas, such as restocking supplies and
watering plants.
Education
Kingfisher High, Kingfisher Oklahoma United States
Completed coursework towards High School Diploma, Nov 1988
Cowley County Community College, Arkansas City Kansas United States
Completed coursework towards Accounting, May 2003

3. Additional Skills
• Computer experience
• Knowledge of office equipment