This document provides information about a group assignment for a management science course. It includes the group member names, a table of contents, and details about the company profile, vision/mission statements, goals, organization chart, and job scopes of WCW Construction Company. The company was established in 2011 and aims to achieve a high reputation in the construction industry through professional standards and customer satisfaction. It lays out short, mid, and long term goals and describes the roles and responsibilities of director, managers, supervisors, and other positions.

1. SCHOOL OF ARCHITECTURE, BUILDING AND DESIGN
BACHELOR OF QUANTITY SURVEYING (HONOURS)
July Intake 2014
Management Science (MGT 60203)
Group Assignment
Group Member:
1) Clement Lim Yih Tyng 0321702
2) Tay Sy Min 0320813
3) Hoo Bung Jiat 0316092
4) Yeoh Pooi Ching 0315540
5) Gan Jet Foong 0315998
6) Muhd. Hasif bin Alias 0316413
Lecturer : Mr. Wong Chong Wei

2. TABLE OF CONTENT
Task 1
Task 2
Task 3
References
Appendix

3. TASK 1
Company Profile
WCW
Construction Company
was established on 10
October 2011 with the
main goal of achieving
high reputation in
construction industry
and also improving
clients’ lifestyle with our
professional standard. Although our company was incorporated for four years only, we have the service
that is as good as other experienced company. We owe it to our talented staff, board of directors and
supportive business associates for distinction achieved today.
Other than that, our company has the required equipment, manpower and knowledge. WCW
Construction Company is now a well-established construction company. We intend to provide the best
and high quality services for the satisfaction of clients. Our company is ready to take up any challenges
and we will definitely overcome all the difficulties to become an outstanding company.

4. Vision Statement
To achieve high reputation in construction industry by improving customer’s lifestyle with our highest
professional standards.
Mission Statement
In order to reach our direction, our missions are
1. Creating a long term relationships with customers by consistently exceeding their expectation.
2. Keeping with the latest trends in the market place.
3. Providing high quality product at the most competitive price.
4. Strategically expanding our operations while realizing long-term profitability.
5. Providing conductive working environment for employees.
Therefore, in order to conduct our missions, we need to perform our goals that we have set in short term,
midterm and long term.

5. Short Term Goals:
I. Conduct our operations in an organized and well-planned manner in order to meet the deadline requirement.
II. Customer feels satisfied with our working progress and finds our products are of quality standard.
III. Guarantees the lowest total project price.
IV. Be internet savvy by creating a website for our company to help promote our service on the net.
Mid Term Goals:
I. Be able to obtain business continually for construction projects and thus make our company income grow
monthly, and slowly in years to come.
II. Leave a good impact to customers and hopefully they will recommend our company to others who needs
this service.
III. Conduct a workshop to train our workers to work professionally and provide extensive knowledge in the use
of all the equipments on site.
IV. Guarantees fully insured and licensed construction professionals.
Long Term Goals:
I. To be the one of the well-known company choice for construction throughout Malaysia.
II. To be known and hope we are able to expand our business out of Malaysia as an international company.
III. To open up branches of our company in a few states or countries, depending on our capital and earnings.
V. Creates a computer system program to allow customers to keep track of the project and progress.

6. 1. DIRECTOR1. DIRECTOR
2. GENERAL
MANAGER
2. GENERAL
MANAGER
3. FINANCIAL
MANAGER
3. FINANCIAL
MANAGER
4. ACCOUNTANT4. ACCOUNTANT
5. CONTRACT
MANAGER
5. CONTRACT
MANAGER
6. QUANTITY
SURVEYOR
6. QUANTITY
SURVEYOR
7. PROJECT
MANAGER
7. PROJECT
MANAGER
8. SITE
MANAGER
8. SITE
MANAGER
10. SITE
SUPERVISOR
10. SITE
SUPERVISOR
11. SITE
WORKER
11. SITE
WORKER
9. PROJECT
ENGINEER
9. PROJECT
ENGINEER
12. PLANT &
MACHINERY
MANAGER
12. PLANT &
MACHINERY
MANAGER
13. PLANT &
MACHINERY
SUPERVISOR
13. PLANT &
MACHINERY
SUPERVISOR
14. HUMAN
RESOURCES
MANAGER
14. HUMAN
RESOURCES
MANAGER
15. ADMIN
CLERK
15. ADMIN
CLERK
Company Organization Chart

7. Job Scope
1) DIRECTOR
 overall responsibility for the operation of the company.
 has to build an effective partnering culture with the other construction company to ensure
collaborative effort is applied to gain company’s reputation and hence there will be more
opportunities for company.
 need to review the budgets and all other forms of departmental reporting for rationality of
assumptions, quality of projections, and relevancy in light of goals and objectives.
 required to produce vision and mission for the company to produce plans and to achieve goals of the
company.
 provide consult guidance and operations experience that fulfill vision and mission of the company to
create a sustainable future for the company.
2) GENERAL MANAGER
 need to work with department heads such as financial manager, contract manager and other
managers and appoint them to manage the employees in order to carry out projects.
 has to attend meetings, trainings, seminars and conferences which will help to enhance the
operation of the company.
 need to increase management's effectiveness by recruiting, selecting, orienting, training, coaching,
counseling, and disciplining all the managers.
 also involved in developing and operationalizing strategies, long-range plans, annual operating plans
and annual budgets. In addition, has to measure progress on an on-going basis.
 responsible to build company image by collaborating with customers, government and community
organizations

8. 3) FINANCIAL MANAGER
 evaluate financial capabilities of the company.
 need to monitor the cost for all active construction projects and provides timely financial data.
 need to authorize the transfer of expenses into and out of project-related accounts, besides
managing financial risks by analyzing budgets, change orders and spending on all projects.
 required to maintain profit margins by controlling expenses and increasing revenue.
4) ACCOUNTANT
 has to collate, prepare and interpret reports regarding budgets, accounts, commentaries and
financial statements of the company.
 has to work with project management staff ensuring proper compliance with accounting procedures
including reviewing and analyzing job cost estimates and reports monthly.
 required to forecast earning, profitability and assisting in resolution of potential claims.
 create and submit government reports and tax returns related to projects besides creating or
approving all project-related billings to customers and make sure all vendors are paid properly.
5) CONTRACT MANAGER
 supply information to resolve disputes if any of the member of the company arise.
 has to prepare and present documents for tenders and identify areas for improvement in existing
contracting processes.
 need to prepare contracts and negotiate revisions, changes and additions to contractual agreements
with architects, consultants, clients, suppliers and subcontractors.
 required interpreting and explaining the contract terms to project manager, workers, and clients,
representing the company.

9. 6) QUANTITY SURVEYOR
 analysis the completed work and arranges the payment to contractors.
 required to go for site visits, assessments and projections for future work.
 manages all costs relating to building and civil engineering projects, from the initial calculations to
the final figures.
 need to keep track of any variations to the contract that may affect costs and create reports to show
profitability.
 involve in a project from the start to prepare estimates and costs of the work.
7) PROJECT MANAGER
 thoroughly understand the scope of the project and provides advice on the management of projects.
 supervise the field construction of a project, including its organization, planning, and scheduling, in
order to complete the work on time, within the budget, and to quality specified.
 ensure that the construction site and direct sub-contractors are supervised to ensure standards of
building performance, quality, costs, schedules and safety are maintained.
 need to confer with supervisors and site managers to monitor construction progress, including
worker productivity and compliance with building and safety codes.
 develop relationships with architects and engineers in the community so that the project can run
smoothly.
8) SITE MANAGER
 ensure that the work is performed within the boundaries of the job estimate.
 need to create and update the progress schedules for the project to run.
 prepare internal and external reports pertaining to the project status.
 making sure the quality standards and all the aims of the project are met.
 investigate damage, accidents, or delays at construction sites, to ensure that proper procedures are

10. being carried out.
9) PROJECT ENGINEER
 serves as a kind of middleman between the client, the construction project manager and the many
subcontractors to make sure a construction project proceeds safely, accurately and smoothly.
 responsible for preparing detailed purchasing machinery requisitions for the plant and machinery
supervisor to use and reviews the plans for the project to be sure that they are accurate and
reasonable.
 required to perform value engineering studies and constructability reviews.
10) SITE SUPERVISOR
 responsible for establishing and maintaining good safety and security practices for the entire project.
 determine labor requirements and dispatch workers to construction sites.
 Any building project will need resources from bricks and mortar to tools and basic amenities so this is
his/her responsibility to have an understanding of what these are and ensure these materials are
available.
 take actions to deal with the results of delays, bad weather, or emergencies at construction site and
approves construction projects by conducting inspections at critical phases.
11) SITE WORKER
 assists construction site in erecting structures and demolition.
 direct and control traffic by erect traffic control signs.
 unload, carry and stack building materials and place tools and equipment in position.
 operate construction machinery subject to any licensing and accreditation requirements.
 has to lean up spills and remove hazardous material.

11. 12) PLANT & MACHINERY MANAGER
 need to do logistics planning such as site access and material deliveries.
 involve in development of master schedules including material and manpower availability, local
ordinances and site conditions.
 direct and coordinate through subordinates the activities of plant & machinery department, and
proper work allocation and utilization in order to obtain optimum use of equipment, facilities, and
human resources.
 has to coordinate with project team to ensure and confirm the arrangements of equipment and
vehicles in line with the project requirements.
13) PLANT & MACHINERY SUPERVISOR
 required to do the phasing of project work.
 signal equipment operators to facilitate alignment, movement, and adjustment of machinery,
equipment, and materials. Also, assist heavy equipment operators to secure special attachments to
equipment.
 responsible to purchase machinery requisitions if needed.
 ensure that all vehicles are safe and road-worthy, driven by trained drivers and maintained by
experienced personnel.
14) HUMAN RESOURCES MANAGER
 provide leadership and human resources management skills.
 ensure that the organisation employs the right balance of staff in terms of skills and experience, and
that training and development opportunities are available to employees to enhance their
performance.
 advice on and implement policies relating to the effective use of personnel within an organisation
and ensure the administrative efficiency, proper procedure and employee morale.
 recruit staff which includes developing job descriptions and person specifications, preparing job
adverts, checking application forms, shortlisting, interviewing and selecting candidates.

12. 15) ADMIN CLERK
 arrange and attend meetings to prepare regular and special reports of meetings.
 need to do employment and compliance to regulatory concerns and reporting.
 assist human resources manager with the processing of new hire employees and the proper
documentation of terminations.
 facilitate the process of distributing and collecting timecards of project employees each pay period.
 review employees work charts, time sheets, and timecards, to ensure that information is properly
recorded and the records have the signatures of authorizing officials.

13. TASK 2
Company Human Resource
WCW Construction Company wishes to hire, train and develop three management trainees as part of
the development and succession plan. We have prepared the selection criterion, interview activities, and
the training & development plan. The purpose of these trainees are to :
 Create and increase the valuable assets for the company.
 Support the current senior and executive managers.
 Decreasing the cost needed to manage a department.
Selection Criteria
Skills
 Good leadership and teamwork skills.
 Demonstrate time management skill.
 Computer literate in Microsoft Applications (E.g: Project, Excel and Word)
 Demonstrate strong interpersonal skills & intrapersonal skills.
Knowledge
 Possess at least a Bachelor’s Degree, Post-Graduate Diploma, Professional Degree related to
construction industry or equivalent.
 Fresh Graduates, preferably at least one years of working experience in construction industry.
 Good knowledge in project planning and scheduling, construction policy, and authority liaisons.
 Fluent English & Bahasa Malaysia.

14. Interview Activities
1) Writing Test
 In a group of 5 people, no time limit for first section, 30 minutes for second section.
 First section - MYERS-BRIGGS TYPE INDICATOR, a personality test.
 Second section - 3 Case studies with SAQ questions (opinions) regarding management issues.
Reason : The personality test is for competency evaluation, whereby it can be related to the opinions
they’ll give in the case studies, which is to test candidates technical skills. The short time limit for SAQs is
to monitored their reading and understanding skills.
2) Oral Test
 Conducted individually without a time limit.
 Interviewed by senior manager working in the department closely related to the candidate’s
background.
 A set of 10 questions that have no correct or wrong answers. [Can refer in appendix]
Reason : Time limit and being interviewed by someone that have poor understanding towards candidate
background are a big stress. That is why we wished for the candidate to fully shown their potential by
given them the opportunity and comfort to communicate.

15. 3) Roleplay (Simulation Exercise)
 In a group of 5 within 45 minutes.
 Required to stage an interesting office drama and solution.
 The player - actor, narrator, director etc, must be decided by themselves.
 Will be judged by the company’s CEOs.
Reason : Roleplaying allowed candidate to show their true character and exhibit positivity among
workers. The short time limit for a roleplay is too test their critical thinking skills while sustaining their
values and creativity to avoid distress or negative arguments.
Additional Information
Estimated Number of Candidates : 30 - 50
Estimated Time Spent for Interview Session : 4 days ( about 3 hours per 5 people )
Benefits of Interview : i) Allow to distinguish the one playing checkers and the one playing chess.
ii) Allow senior employees to select appropriate co-workers.
iii) Notify public about the existence of our company.

16. Training and Development Plan
Average Malaysia monthly salary for Management Trainee, RM 2500 (not include Bonuses). Assuming
throughout 10 years of experience in the construction industry, we were able to obtain a great network
for training and development program. This allow us to send our trainee as representative to the
programs that we acknowledged and able to get a great deal with. The period of them being a trainee
depends on their performance which will be evaluated by their supervisor. And we are going to assume
their training period will be within 6 months.
Position : Management Trainee
Salary : Rm 2500
Bonus : RM 0 - 2500
Training period : 6 months
Increase in Salary : No until training is done.
T&D method that is required : Mentoring-and-coaching
Benefit to Company : Able to reduce the operation cost needed, and increase work efficiency.
Benefit to Individual : Able to understand the basic management work and develop extra skills.
T&D cost : RM 0
T&D Evaluation method : i) 360-Degree Appraisal
ii) Behaviorally Anchored Rating Scales (BARS)
Person responsible : Senior Executive Manager

17. TASK 3
Information Utilisation
Our company is going to utilise information management by improving our operational efficiency , in other
word, we have to be organized and be well-planned in order to achieve the deadline of submission. Enabling
corporate performance management is also one of the information technology that we are going to utilise. Enabling
our performance management are based on 3 important parts:
 our selections of goals,
 interventions made by our company’s managers in light of this information to improve our performance against
our goals,
 improving customer satisfaction and make them be aware of our products are of high quality standards.
With these well-planned management skills, we are also able to achieve various benefits that can be attributed
such as;
 eliminate assumption-based decisions,
 realign our company strategies based on our marketing sales,
 optimize the process of our company.
Information management would be able to add on more value to our company and good information management
usually falls into a few categories, for example;
 service which are effective and efficient,
 social responsibility, which falls into moral, legal and ethical,
 cost-avoidance.
Information management systems are only successful if they are all actually emplified by our company’s staff.
The active participation of staff plays huge role in the organisation. Information management are the most urgent
issue because they are derived from the overall business strategy and also, act as a direction for the company as a

18. whole. The most important thing about information management would be providing a strong and powerful
leadership. The main point of this is to create a clear vision of the outcomes from the information management
strategy. It tells how that the organisation will operate other than just describing on how it works. Whenever there’s
a project going on, stakeholders should be involved and engaged in the project in order to ensure that support are
given at all levels. These will benefit our company to evaluate ourselves.
Competitive Advantage
As for creating advantages to our company by using information technology, there are a lot of advantages to
it. Storing and protecting informations creates an electronic storage system to protect our company’s valuable and
important records are one of the advantages. Not only records but also includes customer’s contact infos, and also
company’s finances. It is able to store large amounts of data. Compilation of years of individual customers records,
data, transactions throughout the company and the updates in the company are all stored all over the company
system.
This is important to our company because it helps to protect all the informations stored from being hacked,
or even being wiped out during a technological disaster. Communication plays a huge role and it’s a critical thing to
have in business. With information technology (e.g emails, video conferencing), we are able to receive the
informations and resources that we need quickly and effectively , allowing our company to be 24/7 efficient to
conduct the business. It’s also known as streamlined communications and collaboration which determines the
productivity and how efficiently a team may work with each other. This is also able to minimize the potential for
mistakes done, which should ultimately improve our customer’s experience.
Embracing the information technology system allows our company to maintain a powerful competitive
advantages over our opponent. Although implementing this may be fairly high, but the long-term savings can justify
the costs and when a tech-related issue arises, experience a software malfunctions or a network that went down, our
company are basically covered. Information technology also may improve service to our customers. This may also
be more useful and relevant for the employees in the company whereas employees are able to complete tasks in the
fastest phase meaning that quite a lot of tasks can be automated and should be performed by this information
management system to achieve. Efficiency and time are golds to not only us but to our customers as well.
Information technology affects our company and market and allow us to create competitive advantages to
our company. Also, it can be a change that our company operate internally to become much more efficient and time
saving. In other words, information technology will be always expanding and will never extinct even after centuries

19. and is confirmed to continue to the future. The impact of information technology would be the largest and company
relies on this to almost a hundred percent. Acquiring and sustaining these might costs company in the early stages,
however, looking at our company future goal, it would be the best without a doubt.

20. References
1) Kosinski, M. (2015, June 8). 10 Great Interview Techniques for Recruiters and Hiring Managers.
Retrieved November 16, 2015, from https://www.recruiter.com/i/10-great-interview-techniques-for-
recruiters-and-hiring-managers/
2) Manager Trainee Salary (Malaysia) Malaysia Home Change Country Don't see what you are looking
for?Get A Free Custom Salary Report ». (2015, September 19). Retrieved November 16, 2015, from
http://www.payscale.com/research/MY/Job=Manager_Trainee/Salary
3) Turban, E., McLean, E., & Wetherbe, J. (1969). Information technology for management. John Wiley &
Sons, Inc.
4) Tannenbaum, S. I., & Yukl, G. (1992). Training and development in work organizations. Annual review
of psychology, 43(1), 399-441.
5) Clough, R. H., Sears, G. A., Sears, S. K., Segner, R. O., & Rounds, J. L. (2015). Construction contracting: A
practical guide to company management. John Wiley & Sons.

21. Appendix
Oral Test Questions with its Purpose and Example Question
I. EXPERIENCE AND JOB SKILLS
To determine knowledge, skills, and abilities for the specific position being filled.
E.g: What are your strengths and weaknesses that you noticed before?
II. INTELLIGENCE
To ascertain whether the applicant has the type of intelligence called for in the job.
E.g: What is management to you?
III. MATURITY AND JUDGEMENT
To determine an individual’s maturity level and ability to render seasoned judgements.
E.g: If you were to start a career over, what would you do differently? What would you prioritize?
IV. RESPONSIBILITY
To determine an applicant’s willingness to accept responsibility and be accountable for his or her actions.
E.g: Describe a failure in your life. And describe how you react towards criticism.
V. RELATIONSHIPS
To determine how well the applicant gets along with and supports others.
E.g: Describe your first opinions of me and a co-worker you best suited with.
VI. RESOURCEFULNESS
To establish an applicant’s ability to tackle different kinds of challenges.
E.g: What are the most difficult problems you think you have faced recently and how have you solved them?
VII. WORK ATTITUDE
To determine whether an applicant views his or her job as drudgery or as a challenge.
E.g: What do you view as the characteristics of a person best suited for this position?
VIII. ENERGY LEVEL
To determine how much energy an applicant would bring to the job.
E.g: What type of recreational activities do you enjoy?
IX. LEADERSHIP