Mohamed Ramadan Nour has over 15 years of experience in the travel and tourism industry in Egypt. He is currently the Sales Manager for the travel segment at Grand Nile Tower Hotel, where he is responsible for the Gulf and international markets. Previously, he held several positions at various travel agencies and tour operators in Egypt, including Department Head for Online Business and Senior Tour Operator. He has extensive experience managing accounts with tour operators in Europe and the Middle East. Nour seeks to utilize his expertise to contribute to organizational success and further develop his skills.
Slides from CIT Guidance Counsellors Day 2013.
Each year Cork Institute of Technology holds an Information Day for Guidance Counsellors. Guidance Counsellors invited to attend the event which covers a series of information talks relating to new and exciting developments taking place in CIT. The day provides an opportunity for Guidance Counsellors to engage in an open forum and bring forth any queries or issues that they may have regarding their interaction with CIT.
http://www.cit.ie/marketing/resources/guidancecounsellorday
Talented, organised & accomplished senior tour guide with 14+ years of experience in managing tour groups, tour execution and tour management.
Proven track record of increasing client satisfaction and revenue generation: Thompsons Trend Tours incoming tours into South Africa reached their highest customer satisfaction and revenue sales with me as their tour guide,
Tour vest DMC’s Austria tours recorded extreme client satisfaction and traveller feedback with tours under my management as tour leader.
Proven ability to manage various aspects of guiding a tour with international guests, motivating better routes and sales together with better implementing of allocations and site visits and manage from transport to hotels and local guides while on tour.
Successfully executed high end travel groups, budget traveller groups and presenting various inbound travel companies seamlessly.
Exceptional abilities in the areas of logistics, planning, presenting, multitasking, product enhancement, cost saving, and revenue generation in optional sales. Outstanding presentation and communication skills. Known for thriving in high-pressure environments
Presentation •Communications • Group management • Positive atmosphere builder •Tour Planning & Executing •Crisis Intervention and Management (Experience) •Public Relations • Organization & Follow-Through• Relationship builder • Country Ambassador
Slides from CIT Guidance Counsellors Day 2013.
Each year Cork Institute of Technology holds an Information Day for Guidance Counsellors. Guidance Counsellors invited to attend the event which covers a series of information talks relating to new and exciting developments taking place in CIT. The day provides an opportunity for Guidance Counsellors to engage in an open forum and bring forth any queries or issues that they may have regarding their interaction with CIT.
http://www.cit.ie/marketing/resources/guidancecounsellorday
Talented, organised & accomplished senior tour guide with 14+ years of experience in managing tour groups, tour execution and tour management.
Proven track record of increasing client satisfaction and revenue generation: Thompsons Trend Tours incoming tours into South Africa reached their highest customer satisfaction and revenue sales with me as their tour guide,
Tour vest DMC’s Austria tours recorded extreme client satisfaction and traveller feedback with tours under my management as tour leader.
Proven ability to manage various aspects of guiding a tour with international guests, motivating better routes and sales together with better implementing of allocations and site visits and manage from transport to hotels and local guides while on tour.
Successfully executed high end travel groups, budget traveller groups and presenting various inbound travel companies seamlessly.
Exceptional abilities in the areas of logistics, planning, presenting, multitasking, product enhancement, cost saving, and revenue generation in optional sales. Outstanding presentation and communication skills. Known for thriving in high-pressure environments
Presentation •Communications • Group management • Positive atmosphere builder •Tour Planning & Executing •Crisis Intervention and Management (Experience) •Public Relations • Organization & Follow-Through• Relationship builder • Country Ambassador
Tourism is one of the world’s fastest growing industries. Graduates of Travel & Tourism work in their own country and the world. They are employed at travel agencies, airlines, cruise lines, & as ground operators, tour wholesalers. They make air reservations, book tours, calculate fares, issue airline tickets, give professional advice to travelers about sightseeing, sports, eatables & drinks, recommend best buys in the area, provide knowledgeable about health, customs & immigration requirements of a country, foreign exchange & identify languages & social norms. Tourism is an industry that will enable students to learn about and interact with people from a wide variety of cultures and lifestyles throughout the globe. A great advantage to this industry is that it uses the same standards all over the world. Abundant job opportunities exist in public sector and private sector enterprises. English is language of tourism & openness to outside world. Ability to speak & write English effectively has become an essential skill in travel and tourism.
Tourism is one of the world’s fastest growing industries. Graduates of Travel & Tourism work in their own country and the world. They are employed at travel agencies, airlines, cruise lines, & as ground operators, tour wholesalers. They make air reservations, book tours, calculate fares, issue airline tickets, give professional advice to travelers about sightseeing, sports, eatables & drinks, recommend best buys in the area, provide knowledgeable about health, customs & immigration requirements of a country, foreign exchange & identify languages & social norms. Tourism is an industry that will enable students to learn about and interact with people from a wide variety of cultures and lifestyles throughout the globe. A great advantage to this industry is that it uses the same standards all over the world. Abundant job opportunities exist in public sector and private sector enterprises. English is language of tourism & openness to outside world. Ability to speak & write English effectively has become an essential skill in travel and tourism.
1. Mohamed Ramadan Nour
Mobile: 01129666673 – 01066620686
E-mail: morashmoras1@gmail.com
Address: 416-A- Hadayek El Ahram - Giza
Date of Birth: 07 December 1978
Career Objective
Join a strong Multinational organization with professional and reputable standards in the market, In which I
can utilize my academic and practical experience adding to the progress of the organization profile and to
develop and enhance my own working skills and personality.
Work Experience
Grand Nile Tower (Formerly Grand Hyatt Cairo) Dec 2014 - Present
Sales Manager – Travel Segment
Mainly responsible for the travel segment including the Gulf and International markets.
Handling corporate requests received from Local/international travel agencies.
Evaluate business trends in order to develop the sales strategies increasing the hotel market share.
Study the market and survey the competing hotels rates creating promotions that will enhance sales and
attract more profitable business.
Participate in creating the Sales Strategies, promotions and marketing plans.
Performing the contracting of the Local/International Tour Operators.
Paying regular visits to top selling tour operators in addition to new promising travel agents.
Prepare weekly, monthly sales reports and discuss with the Director of Sales and revenue manager.
Always seeking for new business opportunities through being in constant direct contact with the market.
Meeting all the challenges by having the suitable vision to approach new business channels.
Maintain full and accurate knowledge of the competitive sets and monitor competitors activities and adjust
Strategy accordingly to the market needs and trends.
Achieve the monthly budget and provide guidance to the other departments ( Front Office / Reservation )
Co-operate with all departments to exceed targeted budget and to provide best quality service.
Taking care of all groups bookings in the hotel both for leisure and business segments.
Preparing different type of statistics and reports like market segmentation, competition survey and use this
data to enhance sales and put future plans.
Extracting reports and hotel production history for budget preparations.
Reply to travel agents inquiries and sort out any problems on the spot.
Setting action plans for market penetration to increase the market share.
Generating the maximum room nights from all Accounts.
Shopping around in the competition, in order to know the strengths and weaknesses of all competitors that in
return will help in negotiating rates and grabbing business from travel Agents.
2. National Travel Service - NTS March 2012– Dec 2014
Department Head – On line business
Mainly responsible for the on line segment and UK accounts.
Pricing master and responsible for rates surveys and analysis on target to achieve maximum profit and
opening new business channels.
Responsible for creating seasonal land service tariffs and packages rates to travel agents. In addition to
contacting hotels and suppliers to get best promotional rates.
Responsible for updating the company web site and feeding it with all the necessary data including special
offers, new packages, news feeds and following up replying to any on line inquiries.
Follow up feedback on the web site and social media trying to enhance service quality and increase traffic.
Contacting already existing agents and follow up with them creating new attractive programs.
Blue Sky Travel group June 2007 – February 2012
Senior Tour Operator
Account manager of Thomas Cook Signature (UK Market).
Reporting directly to the tourism manager and CEO.
Create special offers, promoting sales of excursions , negotiating about rates with local suppliers
Responsible for international correspondences with the tour operator in the UK.
Handling the JMC Highlights accounts (UK Market)
Handling The incentive account (La Fabrica incentive- Italian market)
American groups and VIP multinational groups-one shot groups and quick trips.
Escorting the product managers and operation managers from UK and rest of Europe at the inspections and
suppliers
Orientation trips.
Create accounting reports , statements and profits analysis
Supervising the local representatives and liquidating the weekly sales of excursions and uploading all the data
on the
Accounts and operation systems.
Responsible for enhancing sales and creating promotions for tour operators in the UK, in addition to quoting
seasonal rates
and confidential tariffs.
Arrange for and attend business and contracting meetings between European tour operators and the local
agents in
Egypt.
Travco Travel group August 2002 – May 2007
Tour Operator
Handling the operation and correspondences of Irish accounts.
Escorting product managers and contracting managers from UK during the inspection trips and orientations.
Responsible for Scandinavian and east European files (TUI Nordic).
Supervising the VIP and incentive groups on the spot during the incentive and familiarization trips.
Handling customers over the phone and always ready to sort out any request and able to explain to them
facilities of
The services we are providing.
Handling Cheek files (Sunny days) and far east accounts including Chinese and Korean groups
3. Travco Travel Group October 2000 – June 2002
Tour Leader
Thomson Uk Resident tour Representative in Luxor and Sharm El Sheikh resorts.
Meet and assist the clients upon arrival and departure providing best quality service
Promoting sales of excursions.
Arrange regular visits to hotels to help customers spend a wonderful holiday.
Being in direct contact with the customers and always able to answer their questions and make them happy
with the
Service provided.
Computer Skills
Computer literate, advance knowledge of Windows XP and Microsoft applications
Good knowledge of Hotels applications such as Opera and Delphi
Languages
Language Level
Arabic Mother Tongue
English Fluent
Italian Good
Education
FACULTY OF ALSUN / AIN SHAMS UNIVERSITY 1996-2000
BA of English language literature ( Grade : very Good)
Degree: BA of English language literature
Al kawmia Language school / HIGH SCHOOL 1984-1996
Degree: Thanawia Amma ( Grade 94%)
References
Mr. Magdy Afifi - Director of Sales and Marketing Contact No - (01129666678)
Grand Nile Tower Hotel
Dr.Khaled El Manawi – CEO Contact No - (01068815046)
National Travel Service
Mr.Tamer El Shaer – Vice president Contact No - (01010000004)
Blue Sky Travel group
Mr.Moataz Sedky – General Manager Contact No - (01008889966)
Travco Travel group
