Ahmed Mohamed Al Sadek has over 10 years of experience in hotel guest services, reservations, marketing, customer service, and data entry. He is currently working as a Guest Service Agent at the Royal Maxim Palace Kempinski hotel in Cairo, Egypt. Previously, he held roles such as Reservation Agent, Marketing Clerk, Customer Service Representative, Trainer, and Accountant. Al Sadek has a Bachelor's degree in Business Administration and qualifications including excellent computer skills and experience with hotel property management systems like Fidelio and Opera.

1. :E-mail ahmedm.sadik@gmail.com :Phone 002 011 271 688 91
:Address 101 Soliman Mostafa Street - 10th Region - Nasr
City - Cairo - Egypt
Royal Maxim Palace Kempinski Aug 2015 — Present
Triumph Hotel & Conference Center December 2012 — August 2015
Ahmed Mohamed Al
Sadek
Work experience
Guest Service Agent
Member of the Pre-Opening Team .- I answer telephone calls from guests seeking to make or cancel hotel reservations.
- Greet arriving guests, assign rooms, issue keys and ascertain guest payment and billing information.
- Answer guest requests for assistance and coordinate with housekeeping, bell service staff and management to fulfill
guest requests.
- I provide guests with access to hotel services, forward in-room meal requests and ensure that mail, faxes and
packages are delivered in a timely manner. Also deal with irate guests and find ways to resolve issues to the guest's
satisfaction.
- I may also serve as concierges, assisting guests with ground transportation, restaurant or entertainment reservations
and providing other information about the locale.
- I may also be responsible for bookkeeping duties, including maintaining a cash drawer, preparing bank deposits and
posting charges for items that guests may order or use during their stay.
- Upon checkout, I calculate the guest's final bill and collect payments.
Reservation agent & Marketing Clerk
- Processes reservations by mail, telephone, telex, cable, fax or central reservation systems
referral.
- Processes reservations from the sales office, other hotel departments, and travel agents.
- Knows the type of rooms available as well as their location and layout.
- Knows the selling status, rates, and benefits of all packages plans.
- Knows the credit policy of the hotel and how to code each reservation.
- Creates and maintains reservation records by date of arrival and alphabetical listing.
- Prepares letters of confirmation.
- Communicates reservation information to the front desk.
- Processes cancellations and modifications and promptly relays this information to the
front desk.
- Processes advance deposits on reservations.
- Tracks future room availability on the basis of reservations.
- Helps develop room revenue and occupancy forecasts.
- Prepares expected arrival list for front office use.
- Assists in preregistration activities when appropriate.
- Monitors advances deposit requirements.
- Handles daily correspondence. Responds to inquires and makes reservations as needed.
- Makes sure that files are kept up to date.
- Maintains a clean and neat appearance and work area at all times.
- Walk around with the client and ensuring that they secure whatever services they are in
Ahmed Mohamed Al Sadek 1

2. Xceed - Telecom Egypt account - April 2011 — December 2012
Xceed - GB - Auto Account - March 2010 — April 2011
Xceed Contact Center - Ambulance -
Account
June 2009 — March 2010
need of.
- Getting information about areas of interest in order to target more clients in particular
seasons.
- Making arrangements for clients travel programs.
- Open and close the availability as and when required of hotel in all the GDS channels,
IDS channels and on the hotel website.
- Configuring rates on the hotels property management system.
In bound Customer service representative
- Support and provide superior service via phones, e-mails and faxes as a receiver and
caller
- Use questioning and listening skills that support effective telephone communication.
- Use an effective approach to handle special telephone tasks like call transfers, taking
messages, call backs, holds, interruptions, and unintentional disconnects.
- Understand the impact of attitude in handling calls professionally
- Effectively deal with job stress, angry callers, and upset customers.
- Apply the elements of building positive rapport with different types of customers over the
phone.
- Apply the proper telephone etiquette to satisfy various customer situations.
Trainer
- carrying out training needs analyses;
- defining the skill sets needed to perform different roles;
- carrying out performance assessments to determine the skills gaps between current and
desirable learner skill levels;
- designing training programmers appropriate to the skills needed;
- developing an appropriate mix of formal and informal development activities;
- ensuring the learning environment and resources support learner needs;
- designing course materials and other documents such as handouts, manuals and
exercises;
- preparing the learning environment and resources, including setting up IT equipment
where appropriate;
- delivering training programmers in both a formal (e.g. a classroom) or informal (e.g.floor-walking) setting;
- supporting and coaching learners using learning technologies to deliver skills;
- evaluating the effectiveness of training programmers and learning outcomes;
- liaising with partners (e.g. external course providers, employers, examining bodies) to
fulfill the skills needs of an organization;
- developing peer networks to keep abreast of current thinking;
- Maintaining appropriate records of learner development and resource allocation.
Customer service representative
- Determines requirements by working with customers.
- Answers inquiries by clarifying desired information; researching, locating, and providing
information.
- Resolves problems by clarifying issues; researching and exploring answers and
alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions; forwarding
requests.
- Sells additional services by recognizing opportunities to up-sell accounts; explaining new
features.
- Maintains call center database by entering information.
Ahmed Mohamed Al Sadek 2

3. Alo Travel December 2008 — May 2009
Wadi Dara Company March 2007 — December 2008
Bachelor Business administration (2007) September 2004 — June 2007
- Maintains call center database by entering information.
Data Entry Agent
- Prepares source data for computer entry by compiling and sorting information;
establishing entry priorities.
-Processes customer and account source documents by reviewing data for deficiencies;
resolving discrepancies by using standard procedures or returning incomplete documents
to the team leader for resolution.
-Enters customer and account data by inputting alphabetic and numeric information on
keyboard or optical scanner according to screen format.
-Maintains data entry requirements by following data program techniques and
procedures.
-Verifies entered customer and account data by reviewing, correcting, deleting, or
reentering data; combining data from both systems when account information is
incomplete; purging files to eliminate duplication of data.
-Tests customer and account system changes and upgrades by inputting new data;
reviewing output.
-Secures information by completing data base backups.
-Maintains operations by following policies and procedures; reporting needed changes.
-Maintains customer confidence and protects operations by keeping information
confidential.
-Contributes to team effort by accomplishing related results as needed.
Accountant
Prepares asset, liability, and capital account entries by compiling and analyzing account
information.
- Documents financial transactions by entering account information.
- Recommends financial actions by analyzing accounting options.
- Summarizes current financial status by collecting information; preparing balance sheet,
profit and loss statement, and other reports.
- Substantiates financial transactions by auditing documents.
- Maintains accounting controls by preparing and recommending policies and procedures.
- Guides accounting clerical staff by coordinating activities and answering questions.
- Reconciles financial discrepancies by collecting and analyzing account information.
- Secures financial information by completing data base backups.
- Maintains financial security by following internal controls.
- Prepares payments by verifying documentation, and requesting disbursements.
- Answers accounting procedure questions by researching and interpreting accounting
policy and regulations.
Qualifications
• Excellent computer skills in Microsoft office.
• Hard worker, fast learner, and able to multi-task effectively.
• Good presentation and communication skills.
• Works on Fidelio System & Opera System for Hotels
Education
Suez Canal University
Ahmed Mohamed Al Sadek 3

4. - English Course
ICDL Course
Office automation
American University Cairo.
IBM Center
Information Systems Institute For Armed Forces
Interests
Reading, Travelling, listening to music, and Running.
References
Mr. Amin Amin - Xceed Team Leader - 002 0100 00 66 174.
Mr. Ikdam Al Halwagy - Shift Leader - 002 011 13 09 7294.
Mr. Wael El-Gindy - Assistant Sales Manager Triumph Hotel & Conference Center - 002 0100 523 3034.
Mr. Moaztaz Hegazy Duty Manager Royal Maxim Palace Kempinski - 002 0100 308 8084.
Ahmed Mohamed Al Sadek 4