This document contains the resume of Bassem Safwat Philobos, outlining his experience and qualifications. He has over 14 years of progressive experience in hotel management, including roles as Director of Sales and Marketing and Executive Assistant Manager. He is currently in these roles at Marina View Hotel in Dubai. His experience includes strategic planning, marketing, client services, management, and he has worked in several hotels in roles such as Front Office Supervisor and Sales Coordinator.

1. Bassem Safwat Philobos
Marina View Hotel
Apartments Dubai
Marina P.o Box
454745, Dubai,
UAE
Mobil: +971501612403
E-mail: bassem.nigina@gmail.com
Introduction
Ø An Innovative Professional with 14 years of progressive management
(Operation) experience, Sales & Marketing, Revenue, Front Office.
Ø Currently working as Director of Sales & Marketing cum EAM in Marina View
Hotel at Dubai Marina.
Ø Proficiency in developing Sales & Marketing, Revenue, Policies, Motivational
schemes & guest service’s standards.
Ø Expertise in key account management, new business development, customer
acquisition and retention.
Ø Excellent interpersonal, communication, team building & management skills with
extensive experience in daily operation.
Ø An energetic and self-motivated team –player/builder.
Ø Excellent leadership, management, communication skills with exceptional
presentation and analytical abilities.
Areas of Experience & Key Responsibilities
Strategic Planning & Operations:
Ø Planning & implementation of company strategies, development and
expansion in hotel based on current market trends.
Ø Responsible for banquet, Restaurant’s group reservations and coordination
with guests to resolve their concerns.
Ø Implementing promotional strategies to increase the sales volume &
achieve maximum customer satisfaction.
Ø Business strategy planning & analysis for assessment of revenue potential
& opportunities.
Marketing & Business Development:
Ø Devising & executing promotional activities and forging alliances & tie ups
for event organizers as part of brand building & market development effort.
Ø Tracking market, competitor’s trends to keep abreast the changing client’s
requirements & expectations.
Ø Reviewing & interpreting the market trends & client’s feedback to attune
the business strategies as per the guest requirements and expectations.

2. Client servicing:
Ø Ensuring high quality services, resulting in customer delight and optimum
resource utilization.
Ø Ensuring the maximum customer satisfaction by closely interacting with in-
house and potential guests to understand their requirements and
customizing the product and services accordingly.
Ø Delivering high value services to upscale clients for exalting their
satisfaction levels.
Management & Team
Ø Leading the daily management morning briefing & day to day operation.
Ø The hotel’s in-charge during the GM’s absence or his annuls leave.
Ø Reporting to the hotel’s GM.
Ø HOD’s are reporting to me for the daily operation and emergencies.
Ø Taking actions & decisions for emergencies.
Ø Handling the operational functions like pre-shifts, staffs briefings, creating
the duty roster.
Ø Guiding and leading team members to ensure efficiency in operations.
Ø Ensuring the hotel SOP’s are implemented.
Organizational Experience :
• November,2009 till day
v MARINA VIEW HOTEL DUBAI MARINA
- Director of Sales & Marketing cum EAM
Ø DOSM
- Responsible for developing Sales & marketing of the hotel.
- Responsible for the hotel’s budget and business strategies plan.
- Responsible for the key account management, new business development
and customer acquisition and retention.
- Responsible for positioning the hotel position as one of top hotel in the area
and among the competitors.
- Responsible for achieving the annual budget with maximum profit margin
- Responsible to build the Sales & Marketing team and encourage along with
supporting them to find the sources of the potential business for our
property.
- Responsible to build the Reservation team up to the standard with key
accounts & client’s satisfactions.
- Responsible to represent & attend the potential Exhibitions, work shop
around the world in order to open and exposure the hotel name in the
several markets.
- Responsible got the hotel’s website and all the OTA’s in contracting and
daily rates structure can be implemented depends on the market.
- Responsible make all the contracting, yielding, promotional rates with the
leisure accounts.
- Responsible to increase the business volume of the corporate accounts.
- Responsible to ensure that we are getting the maximum possible business
for the hotel segmentations.

3. Ø EAM (2014 till present )
- Responsible and in-charge for the day to day operation.
- Briefing and leading all the HOD’s in the morning management briefing.
- Ensuring that all the hotel’s team enforcing the rules.
- Taking care about the F&B service and responsible to arrange the daily.
services up to the hotel’s slandered
v Majestic Tower Hotel
o April,2008 till September,2009
Ø Assistant Director of Sales & Marketing
- Reporting to the Director of Sales & Marketing.
- Was in charge for the corporate & government accounts.
- Implementing the DOSM strategies to increase the volume of business yield
up or daily average room rate.
- Responsible to have minimum 3 new accounts monthly.
- Responsible to lead the corporate team to achieve our planned budget for
corporate segment.
- Ensuring that all the company’s client and government association’s clients
are satisfied.
v Holiday Inn Al Barsha
o January,2007 till March,2008
Ø Sales Manager
- Was reporting to the Assistant Director Of Sales & Marketing.
- Responsible to bring a new potential corporate and government.
- Responsible to follow up with the existing corporate and government
accounts.
- Responsible to create strong relations with the key accounts decisions
maker and booker’s as well.
- Responsible to ensure that the companies’ clients are very satisfied.
v Grand Millennium Hotel Towers
o Sales Coordinator & Sales Executive
Ø January 2005 till December,2006
- Was reporting to the DOSM when I was sales coordinator & reporting to
ADOS when I got promoted to sales executive.
- Was filing all the companies’ contracts and arrange them as per the
segment.
- Interacting with companies which is our DOSM is handling them direct.
- Sending the quotations for any general inquires.
- Handling the daily DDR for any inquires.

4. v Four Points By Sheraton ( Starwood) Al Mankhol Street
o Front Office Super Visor
Ø April 2004 till January 2005
- Reporting to the FOM
- Handling and assuring that the shift check list accordingly followed
- Implementing all the hotel strands
- Checking the checkout & in depends on the shift.
- Checking the cash opening balance for each shift.
- Checking and handling the guest’s requests and complaints
- Allocating the rooms for the arrival according to the hotel’s policies
- Following up with the concierge desk for the airport Pickup & Drop off
v Kiroseiz Three Corners (Sharm El Sheikh)
o Front Office Agent – Shift Leader – Duty Manager
Ø August 2000 till February 2004
- Reporting to the FOM
- Handling and assuring that the shift check list accordingly followed
- Implementing all the hotel strands
- Checking the checkout & in depends on the shift.
- Checking the cash opening balance for each shift.
- Checking and handling the guest’s requests and complaints
- Allocating the rooms for the arrival according to the hotel’s policies
- Following up with the concierge desk for the airport Pickup & Drop off
Exhibitions & Work Shops Countries Attended:
- Russia.
- Kazakhstan.
- Georgia
- Kyrgyzstan.
- Amina
- Germany
- United kingdom
Trainings Attended
- Ticketing (Egypt Air).
- Tour leader (Best Tours).
- Front office (Marriott Al Gaziera).
Qualifications
- Bachelor Degree at Hotels Management.
Personal Information
- Date of Birth 19th
Aug.1982
- Nationality Egyptians
- Marital Status Married
- Children 1