Takura Donald Makoni is seeking a position in account management or customer service management. He has over 20 years of experience in marketing, events planning, administration, customer support, and sales roles. His skills include excellent communication skills, proficiency with Microsoft and Mac software, minute taking, scheduling, client account maintenance, invoicing, travel arrangements, teamwork, and report writing. He has held roles such as marketing director, administrative officer, call advisor, data entry clerk, customer support agent, sales administrator, and customer support team leader.

1. TAKURA DONALD MAKONI
33 Ness Road Mandara, | Harare | 077 686 7771 | rassieai@googlemail.com
OBJECTIVE
I am seeking aposition in Account Management or Customer ServicesManagement.
SKILLS PROFILE
- Excellent communication skills, written and oral.
- Proficient with MSOfficeapplications includingWord, Excel, Access, Sage, PowerPoint.
- Proficient with MACOS applications includingKeynote, AdobePhotoshop, Illustrator, In-design andMedia Encoder
- Minutetaking, scheduling and planning, standard form andapplication completion.
- Client account maintenance, paymentsprocessing, invoicing, andcompany travel andreservationsand client correspondence.
- Team working skillsand ableto work aloneon initiativeto deadlinesand budget allocations.
- Work planningskillsand report writingand authoring.
- Excellent customer careskills, interpersonal orviatelephony oremail.
EMPLOYMENT HISTORY
Marketing & Events Management Director – KwaMurongo Traditional Restaurant & Events Venue 01/06/2014 to Present
Harare, Zimbabwe
- Advertising &Marketing concepts, designand implementation.
- Procurement of stock and client accountmaintenance.
- Eventsplanning and management.
- Client liaison
Administrative Officer – Northern Ireland Human Rights Commission 9/1/2012 — 30/03/2012
Belfast, United Kingdom
- Front desk responsibilities including client reception answeringincomingcalls.
- Updating and maintenance of allinformation received for media portalsi.e. website, electronic bulletinsand social media.
- Eventsplanning and management.
- Development worker liaison.
- General upkeep and filingof all data and correspondence
- Maintenanceand upkeep of NIHRCpublic library.
TechMahindra/Orange(BT Telecomm) – Call Advisor and Data Entry Clerk 24/1/2011—
30/9/2011
Belfast, United Kingdom
- Level 2 Call Advisor forincomingand outgoingcallsin afast paced CallCentreenvironment.
- Inputting highly detailed technical reportsin excel formatand compiling data related reportsformanagement meetings and conference
calls.
- Attention to detailwhen transcribingvolumesof informationto timesensitivereports.
Healthy Buildings International - Data Entry Assistant 1/11//2009— 22/2/2010
Belfast, United Kingdom
- Inputting highly detailed technical reportsonto computer managementsystemsfor presentation of official reports.
- Attention to detailwhen transcribingvolumesof informationto timesensitivereports.
Translink - Customer Support Agent 1/2//2009 — 30/6/2009
Belfast, United Kingdom
- Answering inboundcustomer queries, processing reservations, creditcard paymentsand ticket purchases.
- Arranging customer assistanceon publictransport systems, privatehires

2. - And arranging thedelivery oftimetables, promotional materialsand brochures to customers.
Wastebeater PLC- Sales Administrator 3/1/2008 —30/08/2008
Belfast, United Kingdom
- Management of thesalesand enquiries desk.
- Coordination ofalloutbound trafficfor collection and delivery ofwastemanagement skipsand bins.
- Initialising accountsfor new customersand maintaining existing customerdatabase.
- Administrative dutiesassociated with customer support department including liaisonbetween customersand salesdepartment.
- Administrationofcash and credit card paymentsfrom customersfor delivery of service.
Humax Electronics - Customer Support Team Leader 1/3//2004 — 30/8/2007
Newtownards, United Kingdom
- Management of Customer Support Team;
- Receiving inboundand makingoutbound calls.
- Technical repairsto damaged orinoperabledigitaltelevision set topboxesand televisions.
- Testing and analysing new products.
- Liaising with serviceproviders and broadcastersin order toprovidemoreeffectivecustomer support and after care.
- Processing of paymentsthrough cash and credit cardpurchases.
- Arranging and facilitatingproduct demonstrations for Technology Showsand Exhibitions.
Orange Telecomm - Administrative Assistant 1/2//2004 — 3/1/2004
Belfast, United Kingdom
- General administrative management ofBelfast Public Relations office.
- Setting up meeting sforaccountexecutives.
- Making travel and accommodationarrangements,.
- Conference room facilitation for variousevents.
The Newsletter - Post Manager. 1/8/2002— 01/02/2004
Belfast, United Kingdom
- Coordinate incoming andoutgoingpost.
- Filing, distribution, archivingand receptionist duties.
Munyati Consultants - Senior Consultant 1999-2001
Harare, Zimbabwe
- Client Liaison and accountmanagement
- Booking and overseeing ofmedia schedulesand campaigns.
- Production oversightand management
- Campaign conceptualisingand design
- Client product trials, market research and surveys
- Management of Media Buyer office
Michael Hogg Young & Rubicam Advertising - Media Manager 1997-1999
Harare, Zimbabwe
- Client Liaison
- Booking and overseeing ofmedia schedulesand campaigns.
- Broadcaster liaison, ie. ZBC, Joy TV,MBC
- Client product trials, market research and surveys
- Management of Media Buyer office
Inter-Africa Outdoor Advertising - Traffic Coordinator. 1/8/1995— 1997
Harare, Zimbabwe

3. - General administrative management ofoperationlist of all existingBillboards/hoardings.
- Surveying potentialhoarding sitesand managing City ofHarareapplications for sitesand their subsequent submissions.
- Inspection and approval ofall client hoarding graphics.
- Drawing up and managing schedulesand excursions forBillboard maintenancecrews.
ACTIVITIES/HOBBIES
- Communications Officer for ACSONI (African andCaribbean SupportOrganisation ofNorthern Ireland), Belfast
- Inter-Cultural DevelopmentEducation Facilitator, BeyondSkin, Belfast
- Music Production,Video Production, Communications, IT andGraphic Design.
QUALIFICATIONS
- AdvertisingandMedia AssociationCertificate in Advertising(ADMA)
- LCCI Diploma in Marketing, Sales & Public Relations
- Conflict Resolutionin Global YouthWork
REFERENCES
- Dr. David Russell –Deputy Directorof NorthernIreland Human RightsCommission,TempleCourt, 39North Street, Belfast –+44 2890243987
David.Russell@nihrc.org
- Alfred Abolarin –Program Manager of African andCaribbean Community Support Organisationof NI. 9Lower Crescent, Belfast – +44
2890434090info@acsoni.org
- Dr. Simba H. S Makoni - Kamunda Investments, 9Normandy Road, Alexandra Park, Harare, +263 4 770524 +263 772213730
simba@kamunda.co.zw