1. Rihan Merdan
211 Omar Lotfy St.
Sporting, Alexandria
Egypt
Mobile: +2 0122 71 41 004
Email: rihan.merdan@hotmail.com
___________________________________________________
CAREER OBJECTIVES
To pursue a management career in Administration within a Multinational
Organization.
EDUCATIONAL BACKGROUND
• University of Alexandria, Faculty of Commerce 1983-1988
Bachelor degree in Accounting
• El Ramleh Secondary School, Alexandria 1981-1983
Thanaweya Amma
WORK EXPERIENCE
• Administration Office Manager
November 16, 2014 Up till now
Trust International Ltd.
For Industrial & Petroleum Services
- Present a professional, welcoming first contact to all clients, funders, vendors, board
members, staff, media, etc. by Phone, in person and email. Responsibility for
development & implementation of efficient office systems
- Type, verify materials & obtain signatures of the required authority.
- Prepare routine memos & letters.
- Attend company calls, take necessary messages & Receive mail.
- Maintain; remind the GM and The Company Managers of their appointments and
meetings, responsible for organizational functions and general meeting support:
including arranging, follow up calls, maintaining office space schedules, securing
food and supplies, copying + faxing.
- Receive direct visitors and take necessary actions.
- Responsible for Dispatching & registering incoming & outgoing mail, shipping and
receiving.
- Check & distribute the daily incoming faxes to the company.
- Update necessary records for future use.
- Create and maintain the filing as per TRUST filing system.
- Maintain and process TRUST standard forms.
- Maintain the employees’ stationery.
- Prepare and arrange for presentation (conference room booking, snacks order etc.)
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2. - Prepare and follow up all necessary documentation for the GM & TRUST official
Visitors (flights booking, car transportation, accommodation etc.(
- Prepare and follow up all necessary documentation for TRUST Contractors
(Medical Reports Approval, Security Clearance Arrangements(
- Responsible for keeping office equipment maintained, Report & follow-up all
hardware malfunction of the system hardware such as Printers, Photocopier and Fax
machines.
- Report & follow-up the maintenance of the Photocopy Machine and other
ancillaries.
- Maintain the necessary stock for the coffee shop and supervises office boy.
- Follow up ISO documentation through all the company.
- Supervise the office housekeeping and instruct the office boy to assure its high
standards.
- Update the Company Website and edit its articles as instructed.
- Gathering the weekly and monthly report from the Discipline’s Managers and send
it to GM.
- Record the time keeping of all employees and prepare Monthly report for the
Accountant to calculate employees’ salary.
- Report to GM all abnormal events that are not in line with the company policy.
- Maintain the record of the job opportunities from Trust website and update it as
necessary.
- Assure that the company policy is fully applied and report non-compliance cases by
official letters to the individuals after obtain GM approval.
- Monitor the Tea Breaks timing, which is 10 min. every two hours and report non
compliance.
- Supervise the training center activities and assure that the equipment is healthy and
operable. Otherwise report faults and follows up the repairs until it become fit for
service.
- Carry out all duties public relations administrative work including Staff travel
arrangements, Hotel Reservations, Seminars, expense tracking, program and stipend
supplies, etc …
- Assist with marketing calls, faxes, and emails.
- Build client list.
- Provide support for Marketing/Communications; maintain mailing list, assist with
mailings and packets, web updating
- Provide support for IT department: help monitor staff needs, assist staff with
problem solving, assist IT staff as requested
- Responsible for maintenance of common spaces for appearance and functionality.
- Responsible for managing supplies and maintenance of storage areas
- Provide support for Human Resources: Interview Schedule, Applicant pool, Resume
files, Orientation, Monitoring Time Sheets
• Freelance Translator
January 2014 up till now
- Translate Masters, PHD & Letters Documentations in various Fields.
- Drafting the Translated Documentations properly.
• Executive Secretary
October 20 – December 30
Euro Egypt Group
For Commercial & Maritime Agencies
- Greeting Visitors.
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3. - Responding to calls and direct it to the considered employee.
- Monitoring work with Staff of Twelve Employees; Four Managerial Team “The
Owner, The Chairman, The Board Member and the General Manager”, Seven
Employees “Sales and Operation Team” and Office Boy.
- Refer to the Owner by Internet searching for Manufacturers’ data all over the world
to get Agency and Correspond them then feed back with results and follow up.
- Refer to Managerial Team “The Owner, The Chairman, The Board Member and the
General Manager” with all tasks feed back required by any of them.
- Register all Incoming and Outgoing Correspondences.
- Prepare Sales Report Forms.
- Support to solve any problem that might face any of the Staff.
- Update all data for Export and Import Files.
- Arrange files.
- Attendance Sheet.
• Executive Secretary to the Chairman
June 2012-March 2013
SecurEgypt
Security - Safety – Asset Protection
- Monitoring the work with the staff.
- Telemarketing.
- Administrative Coordinator with the Clients
- Getting new leads to the Company.
- Follow up Quotations with Clients.
- All general documentation including receiving, distribution, filing and record…etc.
- Typing all documents.
- Filing.
- Accounting record keeping for the staff attendance.
• Arabic Tutor for American Couple
MAY 21, 2009 up till the end of JAN. 2010
IT WAS A TEMPORARY JOB DUE TO
THE NATURE OF THE JOB
- Teaching Arabic in steps according to a GPA program using manual and another
tools that support the participations parties.
- Review the progress on a daily basis.
- Prepare some material for the participations through the internet.
- Translate some material for the particiaptions.
- Record some stuff with my voice through the MP3 as a supportive tool.
- Some practical visits for places as a way of life training.
• CONSULTANT ASSISTANT
(CONSULTANT) AUG 2002-JAN 2003
CIA France International “Conception Ingénierie Architecture”
Alexandria City Center Hypermarket Fit-Out-99.40 Project
“Carrefour-Majid Al Futtaim Group-Hypermarkets-Egypt”
ALEXANDRIA-EGYPT.
IT WAS A TEMPORARY JOB
DUE TO THE NATURE OF THE PROJECT
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4. - Monitoring, Following up and coordination handling all documents and
correspondences between The Consultant and all concerned parties, about 35
Subcontractors.
- All General Documentation Procedures Receiving, Submitting, Distribution, Filing
and Record etc…
- Administration Coordination with The Client “MAF-Hyper”.
- Translation of Arabic Documents to English.
- Record of all Consultants’ Correspondences Out/In.
- Follow up with our Head Office in France.
- Carry out some duties reporting directly to The Consultant while he was in his
monthly leave.
• DOCUMENTS CONTROLLER AND ADMINISTRATIVE
ASSISTANT
(COST& PLANNING DEPARTMENT) AUG 2000-MAY 2001
DAELIM INDUSTRIAL CO. LTD. “MULTINATIONAL KOREAN CO.”
MIDOR REFINERY PROJECT-ALEXANDRIA-EGYPT.
IT WAS A TEMPORARY JOB
DUE TO THE NATURE OF THE PROJECT
- All general documentation including receiving, distribution, filing and record…etc.
- Typing project documents with MS Word and MS Excel.
- Administrative Coordinator with the Client (TTIL and TR).
- Translation of Arabic Documents to English.
- Historical Record of Client’s Construction Punch Items.
- Carry out some duties reporting directly to The Consultant while he was in his leave.
• EXECUTIVE SECRETARY
(CONSTRUCTION MANAGER) AUG 1998-NOV 1998
MIDOR REFINERY PROJECT-ALEXANDRIA-EGYPT.
IT WAS A TEMPORARY JOB
DUE TO THE NATURE OF THE PROJECT
- All general documentation including receiving, distribution, filing and record…etc.
- Typing project documents with MS Word and MS Excel.
- Administrative Coordinator with the Client (TTIL and TR).
- Translation of Arabic Documents to English.
• BANQUET COORDINATOR
(FOOD& BEVERAGE DEPARTMENT) AUG 1995-OCT 1996
RAMADA RENAISSANCE HOTEL
ALEXANDRIA-EGYPT.
- All functions’ procedures of inquiries, replying, following up, agenda,
amendment, reservation or cancellation and supervision executing for any
function at the hotel.
- All internal documents with coordination to all departments.
- Attending Daily Management Meeting& Weekly F&B Meeting.
- Administrative Coordination with Guests for any special events.
- Statistics & Reports.
• EXECUTIVE SECRETARY
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5. (MANAGING DIRECTOR) OCT 1993-DEC 1993
TVB MARKETING& BAHRAIN SHERATON HOTEL
BAHRAIN-MANAMA.
IT WAS A TEMPORARY JOB
DUE TO THE NATURE OF THE PROJECT
- Overseeing the smooth running of the office in Bahrain.
- Some book keeping and filing.
- Preparing & printing Sales & Accounting reports.
- Computer programming.
- Printing temporary Memberships’ cards & sending to Members.
- Following up printing the permanent cards and check it up when receiving it then
sending it to Members.
- Collecting cash for Memberships and cancellation procedures.
• SENIOR SECRETARY
(MANAGING DIRECTOR) APR 1993-SEPT 1993
TVB MARKETING& SHERATON MONTAZAH HOTEL
ALEXANDRIA-EGYPT.
IT WAS A TEMPORARY JOB
DUE TO THE NATURE OF THE PROJECT
- Overseeing the smooth running of the office in Alexandria supervision a Junior
Secretary.
- Some book keeping and filing.
- Preparing & printing Sales & Accounting reports.
- Computer programming.
- Printing temporary Memberships’ cards & sending to Members.
- Following up printing the permanent cards and check it up when receiving it then
sending it to Members.
- Preparing Vouchers to couriers for collecting Membership’s fees.
- Cancellation procedures.
• EXECUTIVE SECRETARY
(BRANCH MANAGER) JUNE 1991-MAY 1992
EGYPTIAN INTERNATIONAL MOTORS E.I.M COMPANY
ALEXANDRIA-EGYPT.
- All internal and external documents typing, receiving, distributing, sending and filing
for all departments.
- Faxes & telexes.
- Coordinate documents and correspondences with all departments.
SPECIAL COURSES
•English Course (Upper Intermediate Level 13) (AmidEast30/10/2005:03/12/2005)
•English Course (Upper Intermediate Level 12) (AmidEast07/08/2005:10/09/2005)
•English Course (Upper Intermediate Level 11) (AmidEast26/06/2005:30/07/2005)
•English Course (Upper Intermediate Level 10) (AmidEast15/05/2005:18/06/2005)
•English Course (Upper Intermediate Conv.) (AmidEast15/05/2005:18/06/2005)
•Computer course for MS-Word& MS-Excel (TMC Center 1996)
•Computer course for Word Perfect 5.1 (Society Service Center 1992)
•Computer course for Lotus 123 (Society Service Center 1992)
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6. •Computer course for Introduction& DOS (CMI 1989)
•Computer course for Basic& Adv. Basic (CMI 1989)
•Typewriter course English& Arabic (Alexandria UC Center 1989)
•English course (The British Council 1989)
LANGUAGES
• ARABIC Mother Tongue.
• ENGLISH Fluent.
PERSONAL INFORMATION
• Social service: Accomplished.
• Marital status: Married.
• Flexibility in relocating.
REFFERNCES Furnished upon request.
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7. •Computer course for Introduction& DOS (CMI 1989)
•Computer course for Basic& Adv. Basic (CMI 1989)
•Typewriter course English& Arabic (Alexandria UC Center 1989)
•English course (The British Council 1989)
LANGUAGES
• ARABIC Mother Tongue.
• ENGLISH Fluent.
PERSONAL INFORMATION
• Social service: Accomplished.
• Marital status: Married.
• Flexibility in relocating.
REFFERNCES Furnished upon request.
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