1. JORGE ALEMANY VILLODRES
LUXURY VILLA RENTALS MANAGEMENT & GUEST RELATIONS EXPERIENCE
TRILINGUAL FRENCH, ENGLISH & SPANISH
CONTACT INFO_
• BALMES 357, 2 – 08006 BARCELONA
• (+34) 600221317
• jorgealemany73@gmail.com
ES.LINKEDIN.COM/PUB/JORGE-ALEMANY/55/9B7/BB1
SKYPE ID: jorgealemanyvillodres
• NATIONALITY: SPANISH – US VISA VALID THRU 2020
Reliable and responsible professional, very well trained in Tourism and Travel Industries from Airlines to Cruise Liners, with
large international experience in tourism industry and eventually focused on the Luxury Vacation Rentals market.
Passion for travel, tourism and languages, with strong sales, problem solving, communication and negotiation skills.
EDUCATION_
• BACHELOR’S DEGREE IN ENGLISH STUDIES
UNED University, Spain (ongoing)
• RECEPTION & CONCIERGE MANAGEMENT
Instituto Santamarca, Spain & AFPA Créteil, France.
Bilingual training in front desk & concierge management.
LEONARDO DA VINCI INTERNATIONAL AGENCY SCHOLARSHIP
Professional training in a city hotel. Paris 8eme, France.
• HIGH SCHOOL & UNIVERSITY ACCESS
Instituto VOX, Madrid, Spain.
LANGUAGES_
• FRENCH: Bilingual. ● SPANISH : Mother Language.
• ENGLISH: Advanced Level. TOEFL +. ● CATALAN : Good oral and written comprehension.
 VARIOUS ENGLISH EDUCATION PROGRAMS IN UK, IRELAND, CANADA & USA.
SKILLS & BACKGROUND RESUME_
• LUXURY AND HIGH END VACATION RENTALS • MARKETING & SALES • INTERNATIONAL HOTELS & RESORTS • LUXURY CRUISES
• EVENTS ORGANIZATION • SEO & COMMUNITY MANAGEMENT • WEB CONTENT COMPOSITION & TRANSLATION • MULTILINGUAL HOST
♦ LUXURY VACATION RENTALS MANAGER:
▪ Proactive search and identification of new properties to add to the company portfolio.
▪ Constant promotion of the company until it became one of the leading companies in its market scope.
▪ Bind e link between the owner and the company, being the image and reference contact for all tranasacciones,
based in a relationship of total trust.
▪ Business advisor to tailor the features and facilities of the properties to the real demands of the market. Advice
based on extensive market knowledge and real customer requirements.
▪ Supervision of this adapatation while keeping detailed records of all product characteristics for proper a proper
marketing and international promotion.
▪ Regular visits to check on the status of the property facilities in order to ensure that they fit the description of
and are suitable for marketing and final rental.
▪ Establishment and expansion of the international sales network (Agencies and TO).
▪ Creation and follow up of commercial actions to increase and maximize the occupancy annd revenue of the villas.
▪ Special requirements management, VIP, catering, chef, airport transfers and all kinds of extra services requested.
▪ Supervision and negotiation of payments to owners within the time limits as well as commissions to
intermediaries.
▪ Comprehensive management of property sales.
▪ Creation and expansion of a network of technicians and providers for the maintenance of the properties in
accordance with the requirements of international market partners and customers.

2. ▪ Content manager: Descriptiptions in 3 languages for web publishing and distribution to the international partner
network. Monitoring text and image contents. Constant updating of the villas availability planning, prices and
special offers for integration into the XML system.
▪ Training and advice to aand markeeting partners.
▪ Management of own agenda adpting to the company goals and objectives.
▪ Comprehensive management of property sales.
♦ INTERNATIONAL HOTEL INDUSTRY: International experience in France, USA and Spain.
 Guest Relations Manager in several luxurious hotels and a cruise ship:
▪ Ensure that guest check-in and check-out services are done promptly and courteously.
▪ Ensure that front office staff is available at all the times for customer assistance.
▪ Provide outstanding services and ensure guest satisfaction.
▪ Provide direction and guidance to front office staff to meet hotel goals.
▪ Manage special requests for customers including restaurant concierge service.
▪ Address guest inquiries and concerns in a timely and professional manner. Respond to guests needs and be a
step ahead their expectations.
▪ Coordinate with Event Coordinator in organizing meetings and specials events as requested by guests.
▪ Escalate unresolved guest issues to the Hotel Director for immediate resolution.
▪ Oversee and coordinate all arrivals and departures of special guests. Welcome and escort VIP guests and special
guests to assigned rooms.
▪ Welcome, greet and meet customers in lobby.
▪ Follow and enforce established policies and procedures.
▪ Make and change room assignments according to guest requirements.
▪ Analyze customer feedback and provide strategic direction to continuously improve overall ratings.
▪ Coordinate communication between guests and staff and follow up to ensure complete service recovery.
▪ Promote all amenities, conveniences and programs offered.
▪ Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to.
 Front Desk Manager:
▪ Manage and monitor activities of all employees in the Front Office department making sure they adhere the
standards of excellence and to the guidelines set by the company.
▪ Maintain a professional and high quality service oriented environment at all times.
▪ Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests
and any other issues that may arise.
▪ Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat
guests.
▪ Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival
and ensure escort to accommodations if appropriate.
▪ Supervise Yield Management team to try and maximize revenue for the hotel.
▪ Work closely with the Housekeeping Department to improve guest services and foster cross departmental
communication.
▪ Coordinate daily activities with hotel management team on a daily basis.
▪ Hold department meetings keeping staff informed of all activities in the hotel, reinforcing standards of excellence
and promoting a strong team atmosphere.
▪ Ensure staff is fully trained in emergency procedures.
 Booking Manager:
▪ Knowledge of entire Reservation Procedure according to International Hotel manual system.
▪ Responsible for all Reservations sources and Reservation - Links to Accor TARS/ Relais & Chateaux systems.
▪ Review reservation booked daily.
▪ Review arrival report daily.
▪ Responsible for preparation of occupancy forecast.
▪ Responsible for implementation of policies and procedures.
▪ Identify Top Producing Accounts ensure proper recognition by Reservation staff.
▪ Responsible for various Production reports and supply to each department concerned.
▪ Monitoring Telephone Manner and general performance of reservations staff daily.
▪ Ensure special handling of repeats guest and very VIP guest.
▪ Review Suites, VIP and special group requests.
▪ Supervising of Group Reservations.
 Groups, meetings and seminars.
 Public Relations:
▪ Internal promotion of hotel services.
▪ Regular meetings with guests to monitor satisfaction overall and implement any necessary adjustment measures.
▪ Preparation of press releases and dossiers to introduce the hotel to international agencies, groups, incentives...
▪ Local TV presentations, attendance to workshops, meetings, trade fairs and any other publicity related duties.
WORK BACKGROUND_

3. • PR & FRONT DESK
Boutique Hotel. Spanish Pyrenees. Canfranc, Huesca (Oct 2104 – currently).
• LUXURY VILLAS & VACATION RENTALS MANAGER
Villas & Visages d'Ibiza – Ibiza House Renting. (Jan 2011 – Oct 2014) Ibiza, Spain.
Luxury Real Estate sales & vacation rentals. Tailor-made services.
• FRONT DESK MANAGER
Silversea Cruises - Silver Spirit Vessel 6*. (2010). USA
Leading a team of 5 concierges on a six months worldwide cruise experience.
Responsible of all Front Desk and Guest Relations duties following specific American travel Standards.
• GUEST RELATIONS MANAGER
Ocean Drive Hotel 4* (2009 - 2010) Ibiza, Spain.
• ACCOUNTING DEPT.
Turismo Balear S.A. (Hotel) (2005- 2008) Ibiza, Spain.
• BOOKING MANAGER
Relais & Chateaux Hacienda Na Xamena Hotel 5* (2004 - 2005) Ibiza, Spain.
• AIRPORT AGENT AT CDG PARIS INTL. AIRPORT
GlobeGround Servisair France for EMIRATES AIRLINES (2004). Paris, France.
• FRONT DESK & BOOKING
Le Maquis Hotel 5* (2003) Porticcio, Corsica, France.
• BOOKING MANAGER
Novotel Paris Le Bourget 4* (2000 - 2002). Paris, France.
PROFESSIONAL TRAINING_
• SALES, TEAM MOTIVATION & MANAGEMENT TECHNIQUES
Sales & Yield Management Training. ACCOR Academy, Paris.
• PHONE MARKETING TOOLS
Cámara de Comercio. Madrid. 1999
• SALES, LOYALTY PROGRAMS & GUEST SERVICE TOOLS
ACTIV Formation, Nice, France. 2000
• SEO : (Search Engine Optimization): FORMATEL, Zaragoza, Spain.
Promotion tools on the Internet Web 2.0: Blogs, CV 2.0, E-Commerce.
COMPUTER SKILLS_
• DATABASES, EXCEL, WORD. Advanced User Level.
• INTERNET & EMAIL (EXPLORER – FIREFOX - OUTLOOK) Advanced User Level.
• WORDPRESS & PRESENTATIONS. Basic.
• HOTEL MANAGEMENT SOFTWARE : FIDELIO, HOGATEX, PRESTIGE, HOTIX, TARS.
• FLIGHT SOFTWARE (PAX) : LUFTHANSA LH GUIDE.
VALUE INFO_
• Ability to face and adapt to new work teams and conditions. Great capacity of learning from others. Always looking
after guests, providing excellence and high quality services and attention. Outgoing and friendly nature.
• Multilingual Host for different events: folklore, music, introductions...
• Driving license and own vehicle (Car & Motorbike).
• Availability to work and travel worldwide.
• Interests: Traveling, Languages and foreign cultures & affairs, photography, aviation, business.
Jorge Alemany Villodres - Balmes 357 – 08006 Barcelona – Spain - Tel.: (+34) 600 22 13 17 – jorgealemany73@gmail.com