Shaker Issa Abu Issa has over 10 years of experience in the tourism industry, currently working as a Holidays Supervisor for Nirvana Travel and Tourism in Abu Dhabi. He has a bachelor's degree in computer science and is skilled in Amadeus reservations systems and air ticketing. His roles have included developing tourism packages, managing customer relationships, and arranging travel for individuals, families, and large groups.

1. CURRICULUM VITAE
SHAKER ISSA ABU ISSA
 Date of Birth: 01/05/1980
 Marital Status: Married
 Nationality: Jordan
 Contact No.: +971(50)8120401 UAE
 Contact No.: +962(77)6366366 JOR
 Personal E-Mail: shakerissa@hotmail.com
OBJECTIVE
To join a professional organization/agency/company that will provide me with a challenging and
learning environment to apply all skills, knowledge and expertise within the organization/ company that I work
with.
WORK EXPERIENCES “last update: 27th April 2016”
Nirvana Travel and Tourism LLC – Abu Dhabi from 2015 till present
Holidays Supervisor – Armed Forces Club and Officers Branch GHQ
 Supervising on my team staff “junior holidays multinational and multi-language consultants
in Head Quarter Offices and branches offices” for all holidays operations and sales techniques,
also for hiring the team, distributing to all our sectors in Tourism department and help all our
sales department how to make/sell the packages with or without flight tickets and to planning
for coming targetable destinations and special seasons like Eids and New Year.
 Make our own outgoing holidays packages Brochure 2015 for more than 50 different
destination with all details itineraries and pricing “Arabic and English versions”, also for
special tourism sectors like specific brochure for Medical Tourism and another for Haj and
Umra packages.
 Dealing directly with VVIP customers either by telephone, electronically or face to face visit.
 Director of whole holidays packages with main responsibilities such as following with the staff
of responding promptly to customer inquiries; handling and resolving customer complaints.
 Prospecting and developing new client relationships within a defined geography or market,
developing innovative proposals and delivering strategic sales presentations. Making
actionable and insightful recommendations for the products or services.
 Preparing all Holidays packages and offers over the year and for special seasonal packages for
outgoing tourism and travelling.
 Direct contacts with all suppliers and providers of all services for tourism and travel with wide
database of contacts for each tourism destination and even for some incoming tours as
working for all sections MICE, FIT, DMC, OTA, Wholesaler…etc.
 Some extra tasks such as contracting with hotels and on the other hand also contracting with
new travel agencies for our B2B online system.
 Planning for coming seasons and making good deals all around GCC market.
 In progress of supervision our first charter flights and handling all operations and sales for our
charter trips completely with fully control of all procedures for these trips.
 Specialist in most of special packages for groups, big families, huge companies and
corporations parties or their staff special packages and occasional packages and for most of
specific requests whatever and wherever will be.
 Creating new targetable destinations and eventual offers for exhibitions and conferences.
 Supporting our team how to growing and expand our B2B online system and helping for some
issues of testing period.

2.  Selling tailor made holiday’s packages and Individual honeymooners’ packages, family trips
and Business events trips for both walk-in and corporate clients.
 Senior holidays consultant for family trips, business trips and medical tourism.
 Well knowledge and selling business trips for conferences and exhibition worldwide from A to
Z including accommodation, restaurants, flights and meetings arrangements if needed
anywhere.
 Groups arrangements for annual meetings of corporate accounts or any private group meeting
with leisure in most world destinations…
 Inbound and outbound hotels, transfers and sightseeing’s reservations and arrangements with
any special requests needed.
 Visas applications forms processing if needed.
 Working with international population, companies and organizations
 Accounting and Data Management, following up and marketing through social networking
sites like Facebook and Twitter and offering new promotions and update seasonal offers
periodically on our website.
 Following up with our marketing department for any needed promotion packages and to
sharing strategic plans to be matched with all our department sections of inbound and
outbound tours.
 Specialist coordinator for Top VIP corporate accounts and private trips “ceremonies, meetings,
conferences, events, arranging activities and reservations for all logistic needs and special
requests” ex. Annual meetings for governmental departments meetings and special trips, the
last one was Sir Bani Yas Group “Awqaf” for 40 people with charter flights, November 2015.
 My latest job “Our Holidays Main Brochure” totally made by me within 1 month, for your
kind more information, please see this link: http://www.ntravel.ae/special_packages.php
 Working for the time being to prepare Medical Tourism and Sports Tourism Brochures.
Amiral Tours and Travel DMC – Amman from 2008 till 2014
Senior Holidays Consultant from
 Specialist in Leisure and luxurious VIP’s honeymooner’s destinations.
 Certified Cruises selling agent by Costa Cruises Selling Academy – Savona – Italy
 Promoting and marketing the business and managing my own customers’ portfolio.
 Preparing promotional seasonal and event’s packages.
 Attending and participating in all relevant internal and external meetings in connection with
the responsibilities of the position.
 Direct relations with Clients for Customer servicing and selling packages and all other our
services also dealing effectively and efficiently with customer complaints.
 Developing and maintaining relationships with local travel agents, tour operators and tourist
boards and maintaining relationships with owners and holiday makers such as Emirates
Holidays for example.
 Developing and maintaining relationships with team members and through continuous
support, coaching, monitoring.
 after sales and in progress following up with customers
 Attending most of area and global Travel Fairs.
 Designing the most suitable air flight for the trips that we offer in the outbound holidays
department depending on the client needs and trip nature
 Doing some other departments tasks on seasonal periods like ticketing duties and helping
clients to decide the better flight route and inbound arrangements like hotels reservations and
events arrangements.
 Trying hardly and seriously to present our distinction through extra services for example:
heeding to record the flights for the frequent flyers to get their deserved travelling points with
airlines also to provide with the best honeymoon treatment for honeymooners for the whole
trip.
 Gaining feedback from customers regarding services provided on the trips and taking action
on customer queries to provide the highest quality service and to develop our dealing with
customers.
 Mainly advising the front office sales team and preparing packages to worldwide destinations
with all details they need about that destinations.

3.  Undertaking pre-holiday research and collecting information about the destinations; climate,
restaurants, currencies exchange, approximately average of expenses, souvenirs can get from
there and nearest attractions they may visit.
 Booking all arrangements of accommodations, transfers, tours and car rental through our
supplier outbound main chain hotels or our local agents in each destination.
 Emailing all suppliers and following up with them daily regarding any updates, rates and
tariffs.
 Pricing and providing monthly vacation packages and corporate offers trips.
 Assisting Hajj and Umra Department like visa issuing with Saudi Embassy and arranging
Umra groups packages and individual offers in Hajj and Umra Seasons.
 Events, seminars and conferences arrangements and bookings with all little details;
accommodations, hall facilities, coffee breaks, external /internal dinner and activities.
Al Bawadi Tours – Amman 2006 till 2008
Outbound Supervisor from
 Selling Holiday trips packages; hotels reservations, transfers, sightseeing optional tours, also
following up selling and marketing through emails and internet and answering all telephone
requests also closing the deal by collecting deposits or payments or arrange for billing.
 Operations, calculations and designing readymade packages and charter offers.
 Advising clients regarding the travel destinations and the best route.
 Studying the client needs depends on the client's thoughts, culture and hobbies to simulate the
nature and desired of the trip itself with clients expectations and budget.
 Offering many options of suitable flights, hotels and sightseeing suggestions.
 Finding new business partners and new business fields.
EDUCATION
Bachelor of Computer Sciences 4 year’s degree.
Graduation: Sep 2003
University: Yarmouk University / Irbid– Jordan
COURSES, SKILLS and PERSONALITY
 Well knowledge in Amadeus Reservations System and air flights ticketing issuing.
 Fundamentals of Selling Cruise Trips Course from Faculty of Hospitality Management of
Sagesse University “2011”.
 Member of World Health Tourism Congress and Participate in “WHTC 2011 – Durban, South
Africa” and “WHTC 2015 – Dubai, UAE”.
 Attended Emirates Holidays World Brochure Launch (2009-2010) and (2011-2012) and ATM
Dubai many times 2007, 2009, 2010, 2011,2012,2015,2016.
 On Cabin Cruises Selling Course Costa Cruises – Savona Mediterranean 2013
 Advanced Customer Services for professional sales course 2015 from Amadeus Gulf Centre
United Arab Emirates.
 Computer Skills “MS Office, Software and Hardware Maintenance, HTML and SQL web pages
programming and C++ Object Oriented Programming”.
FAM Trips
 UAE 2010
 Turkey 2011
 South Africa 2011
 Mediterranean cruise 2013
 Italy 2013
 Seychelles 2015

4. Hotels Sites Inspections
 UAE: Abu Dhabi 5 stars hotels “Emirates Palace Kempinski, Jumeirah Group, Rotana Group,
Hilton Group, Starwood hotels, Janna Group,St. Regis, Rosewood, Ritz Carlton Bab Al Bahr,
Fairmont Bab Al Bahr, Shangri La Bab Al Bahr, Viceroy Yas Island, etc.”
 UAE: Dubai 5 stars hotels “Atlantis The Palm, Hyatt Regency, Park Hyatt, Raffles, Jumeirah
Group, Rotana Group, Hilton Group, Starwood hotels, IHG Group, JW Marriott, etc.”
 UAE: Al Ain and Sir Bani Yas 5 stars hotels “Danat Al Ain Rotana, Hilton Ain, Rotana Al Ain
Anantara Desert Islands Sir Bani Yas “Main Hotel, Al Sahl, Al Yamm resorts”, etc.”
 JORDAN: Aqaba, Dead Sea, Petra, Amman hotels
 SEYCHELLES: Praslin and Mahe 5 stars main hotels “Banyan Tree, Kempinski, Raffles,
Constance Resorts, Eden, Four Seasons… etc. ”
 TURKEY: Antalya, Istanbul and Bursa main hotels
LANGUAGES
Arabic: Mother Tongue.
English: Excellent read/write and very good spoken.
French: Good.
REFERENCES
Available upon request