Module 3 delves deeper into how someone can effect change in their communities using communication, collaboration and connections and a range of proven tools to engage to effect change and better outcomes.
Community Champions Agents of Change delves deeper in how someone can effect change in their communities, its offers practical tools and advice for engaging and working with diverse communities and most importantly looks at funding opportunities to bring community projects to life.
This document discusses community outreach and community champions. It provides information on making communities more inclusive, the role of community champions, and empowering migrants to become community champions through community-based education. Specific examples are provided of community outreach programs in Leeds, UK and Ireland that empower migrants and help them integrate into their new communities through the use of community champions and informal, community-based learning.
This Module will focus on new models of Enterprise that work effectively in Interface Areas. It places Social and Community Enterprise at the heart of community regeneration. Learners will be examine a wide range of issues like idea generation, conflict resolution, project management to name a few. They will also look at ways to encourage diverse community entrepreneurship, engagement and involvement.
Building Prosperity for All is for people in rural communities and small towns who are working to move from poverty to prosperity. This resource was designed to benefit communities that participated in dialogue-to-change programs using the guide, Thriving Communities: Working Together to Move From Poverty to Prosperity for All. However, no prior experience with Thriving Communities is necessary to get involved.
This guide is a series of handouts for dialogue participants to use throughout the discussion sessions.
15 Minute Neighbourhoods - University of the Arts - Group 3Noel Hatch
Here are potential responses to your questions:
- While keeping the overall design grounded and realistic, incorporating some speculative/futuristic elements could help envision possibilities and spark imagination. Balance is key.
- Designing one flagship space as a proof of concept is realistic, but considering connections to the wider neighborhood context is important for accessibility and community buy-in.
- Reaching out directly to residents for input is ideal, but the council may have privacy concerns. Partnering with local community organizations who already have relationships/trust could be a good alternative for gathering perspectives.
- When contacting residents, framing it as student/academic research for a potential future council project, rather than a definite council initiative, allows for open discussion
Ruwwad is a community empowerment organization in Jordan focused on youth activism, civic engagement, and education. In 2010, Ruwwad restructured its programs around three main themes: Youth, Child, and Community. The organization expanded its activities, built leadership within the community, and introduced new program components in collaboration with partners. Ruwwad aims to empower marginalized communities by cultivating leadership and critical thinking within the community. It is now beginning work in Cairo, Egypt with the goal of nurturing self-directed change.
“Counsellors have two choices: to ignore the influence of culture or to attend to it. Whatever choice is made, cultural will continue to influence both the client’s and the counsellor’s behaviour, with or without the counsellor’s awareness.” Pedersen, 1994.
Diversity is the one true thing we all have in Common. Celebrate it every day.
All People have the right to be equal and the equal right to be different. --Shimon Peres
Equity Matters: Multicultural Engagement in the Public Sector: Solutions and ...Metropolitan Group
This document summarizes key points from a speech about the importance of multicultural engagement in the public sector. The three main points are:
1) Multicultural engagement matters because it helps fulfill the social contract by ensuring fair representation and opportunity for all. This allows the public sector to solve problems through shared responsibility.
2) The approach to multicultural engagement matters. Effective approaches understand cultural contexts, build relationships, and tailor engagement strategies to different communities.
3) Culture matters in how public services are delivered. Understanding cultural norms and perspectives helps ensure programs and services are relevant and accessible to diverse communities. Authentic engagement allows new solutions to emerge.
Community Champions Agents of Change delves deeper in how someone can effect change in their communities, its offers practical tools and advice for engaging and working with diverse communities and most importantly looks at funding opportunities to bring community projects to life.
This document discusses community outreach and community champions. It provides information on making communities more inclusive, the role of community champions, and empowering migrants to become community champions through community-based education. Specific examples are provided of community outreach programs in Leeds, UK and Ireland that empower migrants and help them integrate into their new communities through the use of community champions and informal, community-based learning.
This Module will focus on new models of Enterprise that work effectively in Interface Areas. It places Social and Community Enterprise at the heart of community regeneration. Learners will be examine a wide range of issues like idea generation, conflict resolution, project management to name a few. They will also look at ways to encourage diverse community entrepreneurship, engagement and involvement.
Building Prosperity for All is for people in rural communities and small towns who are working to move from poverty to prosperity. This resource was designed to benefit communities that participated in dialogue-to-change programs using the guide, Thriving Communities: Working Together to Move From Poverty to Prosperity for All. However, no prior experience with Thriving Communities is necessary to get involved.
This guide is a series of handouts for dialogue participants to use throughout the discussion sessions.
15 Minute Neighbourhoods - University of the Arts - Group 3Noel Hatch
Here are potential responses to your questions:
- While keeping the overall design grounded and realistic, incorporating some speculative/futuristic elements could help envision possibilities and spark imagination. Balance is key.
- Designing one flagship space as a proof of concept is realistic, but considering connections to the wider neighborhood context is important for accessibility and community buy-in.
- Reaching out directly to residents for input is ideal, but the council may have privacy concerns. Partnering with local community organizations who already have relationships/trust could be a good alternative for gathering perspectives.
- When contacting residents, framing it as student/academic research for a potential future council project, rather than a definite council initiative, allows for open discussion
Ruwwad is a community empowerment organization in Jordan focused on youth activism, civic engagement, and education. In 2010, Ruwwad restructured its programs around three main themes: Youth, Child, and Community. The organization expanded its activities, built leadership within the community, and introduced new program components in collaboration with partners. Ruwwad aims to empower marginalized communities by cultivating leadership and critical thinking within the community. It is now beginning work in Cairo, Egypt with the goal of nurturing self-directed change.
“Counsellors have two choices: to ignore the influence of culture or to attend to it. Whatever choice is made, cultural will continue to influence both the client’s and the counsellor’s behaviour, with or without the counsellor’s awareness.” Pedersen, 1994.
Diversity is the one true thing we all have in Common. Celebrate it every day.
All People have the right to be equal and the equal right to be different. --Shimon Peres
Equity Matters: Multicultural Engagement in the Public Sector: Solutions and ...Metropolitan Group
This document summarizes key points from a speech about the importance of multicultural engagement in the public sector. The three main points are:
1) Multicultural engagement matters because it helps fulfill the social contract by ensuring fair representation and opportunity for all. This allows the public sector to solve problems through shared responsibility.
2) The approach to multicultural engagement matters. Effective approaches understand cultural contexts, build relationships, and tailor engagement strategies to different communities.
3) Culture matters in how public services are delivered. Understanding cultural norms and perspectives helps ensure programs and services are relevant and accessible to diverse communities. Authentic engagement allows new solutions to emerge.
Smart cities aim to improve quality of life, but current plans do not address the welfare of urban animals. Integrating pets and addressing issues like stray animals could improve liveability for both humans and animals with technology. True smart cities require modern animal protection laws, facilities, and enforcement to ensure the humane treatment of all inhabitants.
The document discusses the concept of individual social responsibility (ISR). It defines ISR as an individual taking responsibility for how their actions affect communities beyond their immediate family and friends. It provides examples of practicing ISR, such as engaging with and helping one's local community, making donations to social or environmental causes, and acting ethically in all dealings. The document argues that ISR is practical and can create meaningful social change, especially when supported by new technologies and social networking.
Community outreach/social work: Working with NGOsSonia Sharma
1. The document discusses community outreach and the presenter's contributions to community outreach efforts.
2. It defines community outreach as reaching out to help citizens through communication, awareness creation, and action on issues like health, education, rights, and more.
3. The presenter has volunteered with NGOs and started their own NGO focused on health, rights, and legal awareness in rural communities. They also volunteer online with UNDP India and an NGO providing medical, legal and education assistance.
Individual social responsibility (isr) infinitemyriaads.comInfinite Myriaads
Individual Social Responsibility (ISR) involves individuals contributing their time and energy to social causes, which is an important part of overall Corporate Social Responsibility (CSR) efforts. Individuals can contribute through their employment at companies supporting CSR projects or by volunteering directly with organizations working on social projects. ISR is the foundation of CSR, as corporate CSR initiatives rely on individual contributions. The organization Infinite Myriaads is seeking to develop a robust ISR model to provide opportunities for individuals to give back through volunteering in areas like language development, soft skills training, and domain-specific training in retail, financial services, travel, hospitality, and call centers.
Thriving Communities: Working together to move from poverty to prosperity for...Everyday Democracy
This document provides guidance for a 5-session community dialogue program aimed at understanding and addressing poverty at the local level. The first session focuses on introductions, establishing group norms, and discussing personal experiences with poverty and economic well-being in the community. Participants share what they like and do not like about their community and reactions to economic struggles. The goal is to begin exploring the issue and get to know one another.
The executive summary report of the global corporate volunteering research pr...ActionGood
The purpose of the study is to look at the current status and future potential of corporate volunteering on a region by region basis in order to build a global picture – what is happening, the innovations and best practices, the challenges and the trends.
An academic project directed to design a sales manual for a B2B relation. I choose TECHO (NGO) as it is a different approach; social fundraising and partnerships is a topic that some times sellers and marketers doesn't explore.
This document outlines the SWK 1003 Volunteering Module at the University of Northampton. It introduces the module leader Tim Curtis and assistant Nasila Tahiru. It defines volunteering and discusses why people volunteer. It describes how volunteering is an important part of life in the UK and plays a crucial role in social care provision. The module aims to develop students' skills and awareness of the third sector through 100 hours of practical volunteering experience. Students will complete a portfolio based assignment to assess their learning.
Community organization and development are related processes that aim to empower communities and solve problems through collective action. Community organization involves organizing a community to address common issues and develop leadership. It recognizes democratic values and aims to create participation. Community development is a structured process that gives communities more control over conditions affecting their lives in order to build confidence and tackle problems locally. Both community organization and development work to empower communities to improve social well-being through community-led solutions.
Community Engagement & Volunteerism PowerPointTerri Webb
This document discusses community engagement and volunteerism, especially for youth. It explains that volunteering provides leadership training for youth and benefits communities by allowing youth voices to be heard. The benefits of volunteering include developing skills, enhancing interpersonal skills, building relationships, and gaining perspective. The document also provides several ways for youth to get involved, such as through service, leadership, decision-making, philanthropy, political engagement, and organizing. It encourages readers to find opportunities by considering their interests and passions.
This document provides information about a project done by Smita Sable on the social cause of helping children at risk. The project focuses on the NGO Don Bosco National Forum for the Young at Risk (YaR Forum) which works with street children, trafficked children, child laborers, orphaned children, and other children facing difficult circumstances. The YaR Forum aims to empower at-risk youth and create a just society through their programs and services, including shelters, family reunification efforts, and substance abuse prevention programs. The document outlines the history and work of the YaR Forum in India and provides details about some of their key projects to help children at risk.
Building Prosperity for All is for people in rural communities and small towns who are working to move from poverty to prosperity. This resource was designed to benefit communities that participated in dialogue-to-change programs using the guide, Thriving Communities: Working Together to Move From Poverty to Prosperity for All. However, no prior experience with Thriving Communities is necessary to get involved.
This guide is an agenda for communities that want to reach out to neighboring communities and regional or statewide groups to identify ways to work together to continue to make progress on moving from poverty to prosperity.
This document discusses ideal digital learning communities and digital citizenship. It explains how digital communities can be created globally to allow people from across the world to collaborate. Digital citizens, like non-digital citizens, must learn to practice respect and tolerance in digital communities. Digital literacy is more important than ever for participation in global online communities.
This discussion guide takes a look at when, where, and what young people learn. How do we create the kind of community where all young people will have a chance to learn – in and beyond the school day?
The document discusses individual social responsibility (ISR) and its relationship to corporate social responsibility (CSR). ISR includes engaging with and actively participating in one's local community to help solve problems. It is about taking responsibility for how one's actions impact others. ISR is fundamental to CSR, as corporations are made up of individuals, and a culture of social responsibility starts with individuals. Promoting ISR can help strengthen CSR efforts. The document also describes an innovative ISR program that includes weekly road trips to visit social organizations and areas suffering to raise awareness of social issues.
AASRA for Community Transformation (ACTIndia) is a nonprofit organization that aims to promote holistic community development in India through initiatives in education, health, environment, human rights, and rural development. Its mission is to empower ordinary citizens and address issues of equality, fraternity, and tolerance. ACTIndia began as a counseling initiative for gender and health issues and now works to provide children and adolescents with life skills and protection from various forms of abuse through advocacy and community programs.
Volunteerism is an important tool for nation building according to the document. Civil society organizations operate independently of the government and private sector to serve shared interests and values of their members. They aim to make demands on the government, provide alternative services, and help their members through self-help. Volunteer programs established by the National Government Agencies and Local Government Units aim to build partnerships, create awareness of social issues, and provide opportunities for citizens to contribute their skills, interests, and resources. Volunteerism encourages inclusive and effective development by making the government more accountable and expressing human relationships. It forms the backbone of many organizations by driving citizens to get involved. The document emphasizes that "more hands are better than one" in achieving social goals
Goodwill Industries provides career services and training opportunities to help people find employment. They serve a diverse demographic including youth, seniors, veterans, people with disabilities, those with criminal backgrounds, and others with specialized needs. Services include employment development and training, education programs, technology training, and assistance with transportation and childcare. Individual programs have specific goals like certifications in forklifting, highway construction, custodial work, and healthcare roles. Goodwill believes in giving everyone a second chance to get back on track through honest and training.
This is a great aid available to help us initiate and inform such conversations. It’s in the form of a flipbook called “Service To Humanity”. Themes like “Pathway of Service”, “Twofold Moral Purpose”, “Constructive and Destructive Forces of Society”, “Educating Younger Generations”, etc. provide compelling launch pads for rich, meaningful conversations with both youth and adults.
The document discusses asset-based community development (ABCD), which focuses on identifying and mobilizing community assets rather than deficiencies. It emphasizes that communities possess untapped skills, knowledge, associations, and other resources. ABCD aims to stimulate community-driven development by strengthening local agency and catalyzing change from within. The document contrasts this approach with traditional needs-based frameworks that emphasize problems and promote dependency on external aid.
This document discusses the concept of sense of community and provides tips for facilitating intercultural communication. It defines sense of community as having four factors: membership, influence, fulfilment of needs, and shared emotional connection. It also provides McMillan and Chavis' definition of sense of community as a feeling of belonging, mattering to others, needs being met through commitment. The document then describes an exercise where community members map their community and discuss its state. It provides tips for overcoming language barriers in intercultural communication, such as using clarity, knowledge, non-verbal cues, support, and patience. Finally, it discusses how children can act as cultural mediators for immigrant families.
Comunicação no projecto us & them, do programa erasmus +, organizada pela...Jorge Humberto
2nd of 5 days of Blended mobility training, project US & THEM, funded by the ERASMUS + program, organized and streamlined by ANJAF in Lisbon. Today we counted with the presence of Dr. Jorge Humberto Fernandes panel streamliner "Adult Educators training on core competences to develop multicultural Skills and Dr. ° Cristina Afonso on the panel" communication and Multiculturalism ". A day full of content and Group activities, where everyone left more" rich "at personal and professional level.
Smart cities aim to improve quality of life, but current plans do not address the welfare of urban animals. Integrating pets and addressing issues like stray animals could improve liveability for both humans and animals with technology. True smart cities require modern animal protection laws, facilities, and enforcement to ensure the humane treatment of all inhabitants.
The document discusses the concept of individual social responsibility (ISR). It defines ISR as an individual taking responsibility for how their actions affect communities beyond their immediate family and friends. It provides examples of practicing ISR, such as engaging with and helping one's local community, making donations to social or environmental causes, and acting ethically in all dealings. The document argues that ISR is practical and can create meaningful social change, especially when supported by new technologies and social networking.
Community outreach/social work: Working with NGOsSonia Sharma
1. The document discusses community outreach and the presenter's contributions to community outreach efforts.
2. It defines community outreach as reaching out to help citizens through communication, awareness creation, and action on issues like health, education, rights, and more.
3. The presenter has volunteered with NGOs and started their own NGO focused on health, rights, and legal awareness in rural communities. They also volunteer online with UNDP India and an NGO providing medical, legal and education assistance.
Individual social responsibility (isr) infinitemyriaads.comInfinite Myriaads
Individual Social Responsibility (ISR) involves individuals contributing their time and energy to social causes, which is an important part of overall Corporate Social Responsibility (CSR) efforts. Individuals can contribute through their employment at companies supporting CSR projects or by volunteering directly with organizations working on social projects. ISR is the foundation of CSR, as corporate CSR initiatives rely on individual contributions. The organization Infinite Myriaads is seeking to develop a robust ISR model to provide opportunities for individuals to give back through volunteering in areas like language development, soft skills training, and domain-specific training in retail, financial services, travel, hospitality, and call centers.
Thriving Communities: Working together to move from poverty to prosperity for...Everyday Democracy
This document provides guidance for a 5-session community dialogue program aimed at understanding and addressing poverty at the local level. The first session focuses on introductions, establishing group norms, and discussing personal experiences with poverty and economic well-being in the community. Participants share what they like and do not like about their community and reactions to economic struggles. The goal is to begin exploring the issue and get to know one another.
The executive summary report of the global corporate volunteering research pr...ActionGood
The purpose of the study is to look at the current status and future potential of corporate volunteering on a region by region basis in order to build a global picture – what is happening, the innovations and best practices, the challenges and the trends.
An academic project directed to design a sales manual for a B2B relation. I choose TECHO (NGO) as it is a different approach; social fundraising and partnerships is a topic that some times sellers and marketers doesn't explore.
This document outlines the SWK 1003 Volunteering Module at the University of Northampton. It introduces the module leader Tim Curtis and assistant Nasila Tahiru. It defines volunteering and discusses why people volunteer. It describes how volunteering is an important part of life in the UK and plays a crucial role in social care provision. The module aims to develop students' skills and awareness of the third sector through 100 hours of practical volunteering experience. Students will complete a portfolio based assignment to assess their learning.
Community organization and development are related processes that aim to empower communities and solve problems through collective action. Community organization involves organizing a community to address common issues and develop leadership. It recognizes democratic values and aims to create participation. Community development is a structured process that gives communities more control over conditions affecting their lives in order to build confidence and tackle problems locally. Both community organization and development work to empower communities to improve social well-being through community-led solutions.
Community Engagement & Volunteerism PowerPointTerri Webb
This document discusses community engagement and volunteerism, especially for youth. It explains that volunteering provides leadership training for youth and benefits communities by allowing youth voices to be heard. The benefits of volunteering include developing skills, enhancing interpersonal skills, building relationships, and gaining perspective. The document also provides several ways for youth to get involved, such as through service, leadership, decision-making, philanthropy, political engagement, and organizing. It encourages readers to find opportunities by considering their interests and passions.
This document provides information about a project done by Smita Sable on the social cause of helping children at risk. The project focuses on the NGO Don Bosco National Forum for the Young at Risk (YaR Forum) which works with street children, trafficked children, child laborers, orphaned children, and other children facing difficult circumstances. The YaR Forum aims to empower at-risk youth and create a just society through their programs and services, including shelters, family reunification efforts, and substance abuse prevention programs. The document outlines the history and work of the YaR Forum in India and provides details about some of their key projects to help children at risk.
Building Prosperity for All is for people in rural communities and small towns who are working to move from poverty to prosperity. This resource was designed to benefit communities that participated in dialogue-to-change programs using the guide, Thriving Communities: Working Together to Move From Poverty to Prosperity for All. However, no prior experience with Thriving Communities is necessary to get involved.
This guide is an agenda for communities that want to reach out to neighboring communities and regional or statewide groups to identify ways to work together to continue to make progress on moving from poverty to prosperity.
This document discusses ideal digital learning communities and digital citizenship. It explains how digital communities can be created globally to allow people from across the world to collaborate. Digital citizens, like non-digital citizens, must learn to practice respect and tolerance in digital communities. Digital literacy is more important than ever for participation in global online communities.
This discussion guide takes a look at when, where, and what young people learn. How do we create the kind of community where all young people will have a chance to learn – in and beyond the school day?
The document discusses individual social responsibility (ISR) and its relationship to corporate social responsibility (CSR). ISR includes engaging with and actively participating in one's local community to help solve problems. It is about taking responsibility for how one's actions impact others. ISR is fundamental to CSR, as corporations are made up of individuals, and a culture of social responsibility starts with individuals. Promoting ISR can help strengthen CSR efforts. The document also describes an innovative ISR program that includes weekly road trips to visit social organizations and areas suffering to raise awareness of social issues.
AASRA for Community Transformation (ACTIndia) is a nonprofit organization that aims to promote holistic community development in India through initiatives in education, health, environment, human rights, and rural development. Its mission is to empower ordinary citizens and address issues of equality, fraternity, and tolerance. ACTIndia began as a counseling initiative for gender and health issues and now works to provide children and adolescents with life skills and protection from various forms of abuse through advocacy and community programs.
Volunteerism is an important tool for nation building according to the document. Civil society organizations operate independently of the government and private sector to serve shared interests and values of their members. They aim to make demands on the government, provide alternative services, and help their members through self-help. Volunteer programs established by the National Government Agencies and Local Government Units aim to build partnerships, create awareness of social issues, and provide opportunities for citizens to contribute their skills, interests, and resources. Volunteerism encourages inclusive and effective development by making the government more accountable and expressing human relationships. It forms the backbone of many organizations by driving citizens to get involved. The document emphasizes that "more hands are better than one" in achieving social goals
Goodwill Industries provides career services and training opportunities to help people find employment. They serve a diverse demographic including youth, seniors, veterans, people with disabilities, those with criminal backgrounds, and others with specialized needs. Services include employment development and training, education programs, technology training, and assistance with transportation and childcare. Individual programs have specific goals like certifications in forklifting, highway construction, custodial work, and healthcare roles. Goodwill believes in giving everyone a second chance to get back on track through honest and training.
This is a great aid available to help us initiate and inform such conversations. It’s in the form of a flipbook called “Service To Humanity”. Themes like “Pathway of Service”, “Twofold Moral Purpose”, “Constructive and Destructive Forces of Society”, “Educating Younger Generations”, etc. provide compelling launch pads for rich, meaningful conversations with both youth and adults.
The document discusses asset-based community development (ABCD), which focuses on identifying and mobilizing community assets rather than deficiencies. It emphasizes that communities possess untapped skills, knowledge, associations, and other resources. ABCD aims to stimulate community-driven development by strengthening local agency and catalyzing change from within. The document contrasts this approach with traditional needs-based frameworks that emphasize problems and promote dependency on external aid.
This document discusses the concept of sense of community and provides tips for facilitating intercultural communication. It defines sense of community as having four factors: membership, influence, fulfilment of needs, and shared emotional connection. It also provides McMillan and Chavis' definition of sense of community as a feeling of belonging, mattering to others, needs being met through commitment. The document then describes an exercise where community members map their community and discuss its state. It provides tips for overcoming language barriers in intercultural communication, such as using clarity, knowledge, non-verbal cues, support, and patience. Finally, it discusses how children can act as cultural mediators for immigrant families.
Comunicação no projecto us & them, do programa erasmus +, organizada pela...Jorge Humberto
2nd of 5 days of Blended mobility training, project US & THEM, funded by the ERASMUS + program, organized and streamlined by ANJAF in Lisbon. Today we counted with the presence of Dr. Jorge Humberto Fernandes panel streamliner "Adult Educators training on core competences to develop multicultural Skills and Dr. ° Cristina Afonso on the panel" communication and Multiculturalism ". A day full of content and Group activities, where everyone left more" rich "at personal and professional level.
Slide 4, Week 1-2; Principle and functions of ICC.pdfArslanRaees
The document discusses various aspects of culture and intercultural communication. It defines culture as a learned system of symbols, beliefs, attitudes, values and behaviors shared by an identity group. Intercultural communication refers to the effective communication between people from different cultural backgrounds, including managing thoughts and non-verbal cues. The document also outlines key characteristics of culture, such as it being learned, shared, integrated and dynamic. Additionally, it discusses principles of intercultural communication, barriers to effective intercultural exchange, and provides examples of cultural misunderstandings.
THE PRINCIPLE AND FUNCTION OF INTERCULTURAL COMMUNICATIONmiszzintan
The document discusses several key aspects of intercultural communication:
1. It defines culture, intercultural communication, and why studying intercultural communication is important in today's increasingly globalized world.
2. It outlines some principles of intercultural communication including understanding high and low context cultures and the importance of listening without judgement.
3. It discusses both verbal and non-verbal communication challenges that can occur across cultures, such as differing views of eye contact, personal space, and hand gestures. Overcoming barriers like stereotypes, prejudice and discrimination is also important for effective intercultural communication.
The document introduces Module 1 of a Migrant Community Mediation course. It discusses what a migrant community mediator is and their role in providing peer support. It highlights the challenges refugees and migrants face with language, family, community and settlement. It also discusses the importance of understanding diversity, equality and inclusion. The module aims to empower teachers, community educators and migrants by providing knowledge and strategies for community mediation and active inclusion.
Strategies for Developing Intercultural Competence: 1.Cultural Self-Awareness 2.Cultural Learning and Education 3.Empathetic Listening and Perspective-Taking 4.Cross-Cultural Communication Skills
This document discusses intercultural communication and provides examples of how culture can influence communication. It notes that language, history, religion, and other factors influence culture and communication between groups. Examples are given showing differences in greetings between Americans, Indians, and Arabs. Challenges to intercultural communication include stereotypes, prejudice, ambiguity and building rapport across cultural differences. Language and culture are intertwined, with each influencing the other. Non-verbal communication and conflict resolution styles are also discussed.
This document discusses intercultural communication and its importance. It defines culture and intercultural communication. Intercultural communication is the verbal and nonverbal interaction between people from different cultural backgrounds. Understanding culture is critical for effective communication. Interacting with people from diverse cultures, such as through international camps, is one way to learn about and understand other cultures firsthand while also teaching your own culture. Mastering intercultural communication skills has several benefits, including enhancing problem solving, minimizing stereotypes, and creating opportunities to meet new people.
"The experiment requires that you continue."
Participant: "I don't think I should go on."
Assistant: "It is absolutely essential that you continue. You have no other choice, you must go on."
participants continued to the highest shock
level (450 volts) if the experimenter insisted
they do so.
▪ Only about 1/3 defied the experimenter and
refused to continue at some point.
So obedience to authority was much higher
than predicted.
Intercultural relations is a relatively new field of social science that studies how to see the world through the eyes of other cultures. It aims to train students to understand, communicate with, and accomplish goals outside their own cultures. Effective intercultural communication is important as globalization and multicultural workforces have shrunk the world. Developing cultural sensitivity involves recognizing both similarities and differences between cultures without making judgments. Comparing cultures requires understanding factors like relationships to the environment, time orientation, and views of human nature. Theories provide frameworks for analyzing differences in areas such as power distance, individualism, and uncertainty avoidance.
Local and Global Communication in Multicultural Settings.1679650197381.pptIvanSaniel1
This document discusses effective intercultural communication. It begins by defining multiculturalism, cross-culturalism, and interculturalism. It then outlines three perspectives on cultural and intercultural communication: the indigenous approach, cultural approach, and cross-cultural approach. Next, it lists five positive effects of intercultural communication: effective leadership, improved collaboration, increased productivity, promoting understanding, and global business advantages. It concludes by identifying five important intercultural skills to develop: open-mindedness, strong communication skills, problem-solving skills, foreign language skills, and collaboration skills.
This document provides an overview of intercultural communication including its origins as a field of study in the 1950s, definitions that refer to the exchange between culturally different groups, its interdisciplinary nature drawing from fields like anthropology and sociology, and benefits such as improved communication skills and understanding of other cultures. Intercultural communication is important for international business requiring companies to understand cultural differences to structure organizations and communicate effectively with multicultural customers and staff.
Barriers Of Intercultural CommunicationJill Crawford
Intercultural communication competency is crucial for effectively managing global communications within an organization. Developing competency requires understanding one's own cultural values and communication styles, as well as those of other cultures. It also involves building relationships with colleagues from diverse backgrounds to gain their perspectives.
Developing intercultural communication competency was essential for my previous role managing U.S. employee communications that often had global impacts. To effectively communicate with international audiences, I needed to understand how cultural differences could influence the reception and interpretation of messages. I began by reflecting on my own cultural lens and communication tendencies. I read literature on cultural
This document discusses intercultural relations and communication. It begins by outlining how culture influences people's customs, beliefs, values, and ways of communicating. Several models for analyzing differences across cultures are presented, including Hofstede's dimensions of cultural variation. The document also covers challenges in intercultural business relations, like dealing with different political, economic, and cultural frames of reference. It emphasizes the importance of cultural sensitivity and awareness for effective intercultural communication.
Intercultural language learning involves developing awareness of one's own culture and other cultures. The goal is to foster international understanding and cultural tolerance. Developing intercultural awareness as a "fifth skill" means recognizing that cultural perspectives differ. Teachers have an important role in helping students become more aware of other cultures and how to interact respectfully across cultures. Intercultural competence involves skills like observing cultural differences, comparing cultures, and accepting diverse viewpoints.
This document discusses cross-cultural communication. It begins by introducing the group members and defining culture and communication. It then defines cross-cultural communication and discusses its origins relating to globalization. It provides examples of challenges to cross-cultural communication and steps taken by institutions to reduce barriers. Finally, it discusses parameters that differ between cultures like context and communication styles, and provides strategies for overcoming barriers to cross-cultural communication at both the organizational and individual level.
This presentation discusses cultural diversity and its impact on communication. It defines culture and diversity, then explains how cultural diversity affects communication through challenges like different procedures, cultures, languages, genders, and education. The presentation also discusses trends in cultural diversity in organizations, ways to support cultural diversity, and effective communication strategies in culturally diverse workplaces like using clear language, understanding differences in body language, practicing reflective listening, and being inclusive. The conclusion emphasizes that cultural diversity creates competitive advantages for businesses but also requires management strategies to ensure effective diversity.
The document discusses the importance of cultural awareness and cross-cultural communication in multicultural workplaces. It notes that cultural awareness helps teams identify differences that could cause issues if not addressed, and provides some tips for building cultural awareness including learning about other cultures, treating people as individuals rather than stereotypes, implementing cultural knowledge, avoiding assumptions, and actively listening. It emphasizes that cross-cultural communication skills are essential for organizations operating in a global economy.
The document discusses the importance of cultural awareness and cross-cultural communication in multicultural workplaces. It notes that cultural awareness is crucial for maximizing the potential of multicultural teams by helping identify differences and areas that need attention. Some tips provided for cultural awareness include building cultural knowledge, treating people as individuals, implementing cultural knowledge, withholding assumptions, avoiding blame, and actively listening. Cross-cultural communication briefings on cultural dos and don'ts can help avoid mistakes and generate respect and understanding between different cultures.
The document discusses intercultural communication and provides definitions from various sources. It describes intercultural communication as the study of how people from different cultures communicate and perceive the world. Intercultural communication examines influences from fields like anthropology, psychology and communication studies. It also looks at how researchers have defined and applied intercultural communication concepts to areas such as business, education and healthcare. Barriers to effective intercultural communication include anxiety, assumptions, language differences, stereotypes and a tendency to evaluate other cultures. Ways to improve intercultural skills involve learning about other cultures, being respectful, avoiding slang, and increasing self and other awareness.
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Module 3 communications,connections & collaborations
1. Module 3:
COMMUNICATIONS,
CONNECTIONS &
COLLABORATIONS
"The European Commission support for the production of this publication does not constitute an
endorsement of the contents which reflects the views only of the authors, and the Commission
cannot be held responsible for any use which may be made of the information contained therein."
2. Who is this module for?
This module can be used by anyone who is passionate
about doing something to change or address interface
challenges in their communities, towns, cities or regions.
About this Module
All too often interfaces result in heightened
economic and social disadvantage for those
involved.
Module 3 delves deeper into how someone can effect
change in their communities using communication,
collaboration and connections and a range of proven
tools to engage to effect change and better outcomes.
3. Learning Focus of Module 3
• Communication -
Skills to engage diverse multi-lingual groups
Inclusive Community Communication - Culture and Cultural Sensitivity
Language and being “Lost in Translation”
Great Community Communication Case Studies
Community Communication Campaigns
Developing a Communication Strategy
• Collaborations –
Collaboration in a Community Setting
Why collaborate?
How to be a great collaborator?
• Connections –
Networking in your Interface Areas
4. Practical Learning Focus
This module includes individual and group work
exercises:
Exercise Exercise Icon
Research Exercise
Written Exercise or
Quiz
Video
Downloadable
Resources for extra
reading
5. Communication
Tone: the way we speak
•fast or slow
•gentle or aggressive
•pauses
Body language: our mannerisms
and demeanour
•facial expressions
•gaze—looking at the other person
or away from them; paying
attention or not
•gestures—arm and hand
movements
•posture—leaning forward or back;
relaxed or stiff
•distance from the other person—
too close or too far
Did you know that language-specific words account for only
10% of communication ? The communication process is actually
90% made up of non-verbal information in the forms of tone
and body language.
6. Language is a very important component of the
communication process, but not speaking the same
language as another person does not mean that we
cannot communicate with them.
Other factors can be even more powerful than words.
The way we go about communicating with another
person—even when we do not speak the same language—
can have an enormous impact on the way we make that
person feel and the way they will respond to us.
7. SMILE – it’s a universal language and it
helps put everyone at ease. Be
personal, not mechanical. Be
genuine, make good eye contact. It
helps people to feel they are in a safe
zone where they can take risks and be
vulnerable. This is very important for
working with all minority groups but
especially those in Interface
Communities
MAKE AN EFFORT TO PRONOUNCE
PEOPLE’S NAMES CORRECTLY. Don’t
be embarrassed to make a mistake. If
you don’t say it correctly the first
time, keep practicing. Once you get it
right, repeat it a few times to lock it
in your memory.
Communication Skills to
engage diverse multi-lingual
groups
8. SHOW AND TELL. Use body
language that aids in
communication. Act it out.
Demonstrate using real objects.
Use visuals and reinforce with
written material whenever
possible.
SPEAK SLOWER THAN USUAL.
Speak clearly and distinctly. Pause
between sentences. Use shorter
sentences than you do usually.
Pause frequently to give the
listener adequate time to process
the language and content.
Communication Skills to engage diverse
multi-lingual groups
9. PRESENT IDEAS OR FACTS IN A
LOGICAL ORDER. Don’t give
more information than is
necessary.
LISTEN AND BE PATIENT. Allow
extra time for responses, they
are translating what you’ve
said as well as figuring out the
best way to respond. Give
native language learners the
opportunity to finish their
sentences.
HAVE AN ATTITUDE OF
OPENNESS AND HELPFULNESS.
Communication Skills to engage
diverse multi-lingual groups
10. Inclusive
Community
Communication
and Culture
Culture is not one or two
things in isolation. It is a
whole way of thinking and
synergistic feeling about the
world.
Culture is manifest in a
popular value system, a
certain way of doing things,
a distinctive style of dress or
food, it is much more than
the sum of these things.
Culture is an integrated,
synergistic whole.
11. Understanding Culture
To understand culture we must look at the ideas, images,
stories, values and feelings that inspire people to live and
behave the way they do. Peoples cultures can be informed
from many different things including mythologies, language,
ways of thinking and learning. Culture as an iceberg…
12. Cultural Sensitivity
Cultural sensitivity is a set of
skills that enables us to learn
about and understand people
who are different from
ourselves, thereby becoming
better able to serve them
within their own
communities.
It is an acquired ability to
see many values and
behaviours as cultural rather
than universal.
13. Language & Culture
Language and culture are
inextricably linked and
paying attention to both is
key to the success of
communications that
embrace inclusivity.
14. Inclusive Community Communication
- Lost in Translation – “Yes, Yes, Yes”
Rodica Lunca is Roma and came to Ireland from
Romania in 2001.
“When I came to Ireland I didn’t speak English. I used
to just answer all questions with “yes, yes, yes” but I
didn’t understand anything, I just wanted to escape.”
she says.
Understanding the impact of language barriers, Rodica
now works as a cultural mediator between members of
the Roma community in Ireland and the various
institutions of the State they encounter in day-to-day
life.
http://www.irishexaminer.com/ireland/integrating-the-roma-41506.html
http://www.irishtimes.com/news/health/mediating-between-cultures-1.609199
15. Inclusive Community Communication
Case Study – Leeds a “compassionate
city within a strong economy”
Click to watch: https://www.youtube.com/watch?v=ZFSi01bduv0
This powerful short
video from Leeds City
Council, which highlights
the valuable work done
by the Leeds Migrant
Access Project, sends a
strong and welcoming
message of a
community/city willing
to accept and support
all people.
EXERCISE 1: Leeds
Map VIDEO
Refer to Module Learner Workbook.
16. Lost in Translation Case Study –
more about the Leeds Migrant
Access Project
Pria Bhabra, Commissioning Officer (Migrant Access) talks
about the Migrant Access Project and what it does.
Leeds is an amazing, compassionate city, and the most
diverse outside London, where over 140 ethnic groups
live. In more recent times people arrive, fleeing war
and persecution, looking for work or generally in the
hope of a better future for themselves and their
families.
So if you are new to a country, new to a city or new to
an area how do you cope? If you don’t know what to
expect from the weather, the roads, the people, the
shops, the police, the health service, the menu in the
local cafe, in fact just about everything… everything
that we take for granted.
Source: https://betterlivesleeds.wordpress.com/2016/03/01/when-a-map-migrant-access-project-
is-all-you-need/
17. What is MAP? It’s a living human map of new Leeds communities
which links them to the right service at the right time. MAP
provides trained people, who speak the community languages, to
help and join people with the correct up-to-date information to
get the services they need.
So how do we do this? MAP trains Migrant Community Networkers
(MCNs) who are from different national, ethnic or language
backgrounds, to talk to new arrivals about life in Leeds.
Lost in Translation Case Study –
more about the Leeds Migrant
Access Project
18. Building Rapport
Reflect on the learning
shared in Module 2 on
Building Rapport which
contains key
communication
approaches.
19. Inclusive Community
Communication & Enterprise
In the case of communications in building an
enterprise culture
Business training or mentoring activities targeted to
culturally diverse communities are often more user-
friendly if provided in the main languages spoken by
migrants or coupled with language training.
For example, in case of services provided to start-up
entrepreneurs or newly arrived migrants, the language
sensitivity is particularly important as the migrants might
not yet be familiar with the language of the host country.
For later stages or post-creation support, language
sensitivity assumes a less crucial role (if the migrant has
reached a satisfactory level of host country language
knowledge).
See Module 4 for entrepreneurship
20. Considerations …
When communicating with various audiences, there is no
place for shortcuts, and a one size-fits-all approach
generally will not work.
The people you want to reach represent may not only
many different cultures and backgrounds, but are also at
different places along the continuum of awareness and
understanding. Mutual understanding is vital.
Different cultures like to receive information —and trust
information they receive from different sources—in
different ways
Do not forget you have multiple stakeholders, target
group, media, the community, local government, NGOs
and funders - your message should be tailored to fit
each group.
21. What does a great communications
campaign look like ?
All great communication campaigns begin
with knowing who you are trying to reach
out to. Seth Godin, a respected marketing
specialist refers to this as Find Your Tribe.
What is a “Tribe?” A tribe is any group of
people, large or small, who are connected
to one another, a leader, and an idea. For
millions of years, humans have been
seeking out tribes, be they religious,
ethnic, economic, political, or even
musical. It’s our nature. And what he
wants you (us) thinking about is, ‘how can
you unite people within your realm of
influence to become a part of your tribe so
that you can utilize the power of a team
to make amazing things happen?!’
22. What does a great communications
campaign look like ?
Godin points out is that a motivated, connected tribe in the
midst of a movement is far more powerful than a larger
group could ever be. Its about the strength of the
connection and the meaning behind the unified purpose,
not the numbers.
http://sethgodin.com/sg/
The more you know about your tribe/audience pain points,
background, demographics, wants, needs and what channels
are best to reach them the better.
23. Finding your tribe of
community champions
“If you want to go
fast, go alone. If
you want to go far,
go together.”
African proverb
24. “The two words 'information' and
'communication' are often used
interchangeably,
but they signify quite different
things. Information is giving out;
communication is getting through”.
Sydney J. Harris
Are we guilty of ‘giving out’?
25. Case Study – Great
Communications
The cafe is on a busy Glasgow street in one of the most
diverse communities in the UK. It is the first project of The
TinCat, Social Enterprise company set up to empower and
promote the integration of refugee and migrant women who
live in Glasgow. MILK is a cafe that provides a safe, supportive
community environment to receive employability support.
They offer individuals valuable opportunities to gain
appropriate skills, experience and confidence. While gaining
work experience both within the cafe and in its related
activities, individuals receive continuing support as they
prepare for moving on to other mainstream settings.
26. Case Study – Great Communications
Support includes help with English language, personal development,
form filling and interview skills. The cafe trading environment offers a
wide range of work experience and training including sales and
marketing, customer service, stock control, health and safety,
hospitality and IT.
MILK is also used by various local groups and individuals for meetings,
talks and pop-up events; the cafe has become a valuable community
resource.
They have an excellent website - http://www.milkcafeglasgow.com/ -
it’s very clear.
An active Facebook page with over 3,000 followers
https://www.facebook.com/MILKcafeglasgow/ and a busy events
calender and use hashtags #MILK #milkcafe #YCSA #popup
Enter awardshttp://www.integrationawards.uk/2016/06/06/milk-
cafe-glasgow/
27. Prepare to Communicate
Spoken word Written word
Speak slowly & clearly
Avoid jargon and ‘official speak’,
communicate like a human !
Maintain normal volume
Use short and simple sentences.
Give the opportunity for questions
and clarification.
Use different words to express the
same idea.
Prioritise and sequence your
instructions.
Respond to expressed emotions.
Be aware that people from some
cultural backgrounds may avoid
disagreement at the expense of
being honest.
28. Prepare to Communicate
Learn a few words in the languages of the clients with whom you are
working.
Use communication charts and other aids e.g. signage.
Communication Tools
Communication can take many forms, online and offline including:
Word of mouth
Website, blogs, video blogs, social media
News stories in both print and broadcast media
Press releases and press conferences
Posters, brochures, and fliers
Outreach and presentations
Special events and open houses
29. Prepare to Communicate
Whether you are drafting a press release or preparing a
presentation, you need to plan your communication message
out so that you can effectively communicate your proposed
vision or plan. Follow the headings below to plan your message
in a clear and structured way.
1. Define/Refine Topic
2. Prepare your content
3. Develop Structure – frame the topic like STORY
4. Be Concise - Keep the language simple
5. Use Visuals to complement your words
6. Be Confident and Persuasive – use strong and impactful
words
7. End Strong – provide a clear take home message
EXERCISE 2:
Communication
Planning Exercise
Refer to Module Learner Workbook.
Source: https://www.slideshare.net/nathanvanderfordUKUKUK/7-steps-to-effective-communication
30. Prepare to Communicate
In any invitations to meetings or events (which could be written in more
than one language) or follow-up conversations, ask if there is a need for
translators, translated materials, sign language interpreters for the deaf,
large-print materials, or audio versions of materials.
31. Communicating and Diversity
Understanding Diversity:
Where Are You From?
Dr. Leeno Karumanchery, President and CEO of Diversity
Solutions Inc., explores some of the complexities involved
https://www.youtube.com/watch?v=IRc_7Xk-4is
EXERCISE 3:
Understanding Diversity
VIDEO
Refer to Module Learner Workbook.
32. How to Develop a Communications
Strategy
A solid communications strategy can be critical to your
work, as it will serve as the framework that will help you
think through a whole range of challenges—whether it is
engaging new people to join your mission, building
awareness about your project, highlighting the need to
support, a call to get involved and good news progress.
A strategic approach to communications and dissemination is
relatively straightforward. Developing a good plan that
powerfully connects your objectives with a dynamic set of
messages and tools is harder.
Most of us have limited resources that we can allocate to
communications, more than € cost, it is about your time.
Look for ways you can leverage existing activities to support
your work. Think about sources of supplemental funds that
might pay for you to implement some of the strategies you
set out.
33. How to Develop a Communications
Strategy
This section will take you through the 5 step
process of creating a communications strategy.
1. Set clearly defined Objectives.
2. Identify, prioritize and get to know your
audiences.
3. Create strong, clear messages.
4. Develop high-impact delivery tools (that
take your messages to your audiences).
5. Design and implement Evaluation
mechanisms.
34. Step 1. Set clearly defined objectives
Setting objectives is very important BEFORE you actually
start to communicate. Think through
What do you hope your communications efforts will
achieve?
What will be different as a result of your
communications work?
How will it change people’s awareness, knowledge,
attitudes or behaviours about the issue you are talking
about?
Once you have clearly defined an objective, try to refine it
so that you can measure whether or not you have achieved
it. For example:
General objective - Build awareness of the need for a
community café
Measurable objective- Secure finance to conduct a
feasibility study to establish if a community café would
be viable
EXERCISE 4:
Establish one
general and three
measurable
objectives that
you want to
achieve within
the next 6
months
Refer to Module Learner Workbook.
35. 2. Identify, prioritize and get to know
your audiences.
Create a listing of your key audiences. In order to
achieve your objectives, to whom do you need to speak
or communicate? Which audiences will have the most
powerful impact on your ultimate goal?
Define that audience as precisely as possible then
prioritise them -which are the most important in assisting
you to achieve your objective(s). Spend time building
an understanding of your audiences.
What are their biases and backgrounds?
What are their values?
How do they perceive you or your issue?
What channels will reach them?
36. 3.Create strong, clear messages
Communications is all about storytelling, and making an
emotional connection with your presentation. Craft your
message that includes human interest citations, vivid
narrative, and intriguing images.
Position your objective or cause as a champion embarking on
a mission. Define the motives, risks, and benefits in terms of
that champion's journey to a better ending and a positive
outcome for your project.
A message or set of messages can serve as a building block for
all of your communications. Think about your objectives and
audiences. What is it that you want to say to these
audiences to convince them, to move them to action in the
service of your objectives?
37. 3.Create strong, clear messages
• It is often helpful to develop
an overarching message,
appropriate for many or all
audiences.
• Then, you can add sub-
messages needed to influence
particular groups.
38. 4. Develop high-impact delivery tools
Communications tools represent a wide range of mechanisms that
carry what you want to say to whom you want to say it. If your
goal is to reduce coverage or scrutiny of your organization,
identify specific methods for deflecting attention.
Detail how you'll spread your message. Describe the forms that
your messages will take and how they will be disseminated,
including details social media platforms, local, special interest
group or national press, seminars and workshops, direct mail and
listings, and PR.
• Which tools are the most influential on your target audiences?
Which are most leveraged across audiences?
• What activities are you already doing that might be amplified
for greater impact?
• Which activities might you be able to find outside funding to
implement (e.g. a training seminar/workshop)?
PR is one of the most powerful tools available to you.
39. 1. Get great photos of your project in action
2. Print & circulate an information leaflet for
the community in the theme of ... Did you
know ?
3. Tell your story, your community impact,
jobs, need for fundraising etc.
4. Invest in a newsletter template
5. Posters for post office, doctor’s surgeries
etc. Pop up banners are excellent
6. Run an open day event - offer something
back – a free something or other
PR - An excellent tool to get your
message out there
40. Get great photos of your project in action – be
creative. We experience first through sight, and
then are prompted to react according to how we
feel about what we see.
FREE stockphotos - http://www.raumrot.com/
75 Free images from -
http://offers.hubspot.com/free-stock-photos
Free pack of images each month -
http://deathtothestockphoto.com/
However, nothing beats your own authentic images.
Photos for PR (and marketing)
41. Research the social media contacts of key
writers and journalists – Twitter is
particularly strong for media people
Research what columns cover community
events, social innovation, enterprise and/or
human-interest stories.
Find out what segments on TV or radio news
would do likewise
Not only local – research nationally and make
a PR database list.
EXERCISE 5: PR RESEARCH EXERCISE
Refer to Module Learner Workbook.
42. A good press release
A good press release will answer the key questions:
Who
What
Why
Where
When
How
EXERCISE 6: DRAFT PRESS RELEASE EXERCISE
Refer to Module Learner Workbook.
43. A good press release
A good press release should contain a quote from yourself
or am authority/informed figure
Try and keep to one page with peripheral notes on the
end i.e. Notes to Editors
Image is vital & reference same
Write in short concise paragraphs
Have a catchy headline
Make sure to include key information
Finish each release with
Ends
Date
For further information contact X at
Tel. XX
Mobile XXX
e-mail XXX
44. Share your Impact
Storytelling should be at the heart of your
communications . It’s not enough to simply talk about
your cause; go one step further and show the impact of
your efforts
Try creating a landing page dedicated to your cause, your
goal and your tangible impact. Share photos, narratives
and in-depth looks at the good you’re doing.
Enter awards – get recognition and exposure for the work
you do.
45. 5. How will I know my
communications work is successful?
It is really useful to evaluate what is working and how.
What responses did you receive from individuals or media
organizations, etc
Identify ways in which your strategy can be improved for
future campaigns
46. Case Study – Vision Housing
Vision Housing helps ex-offenders get suitable
accommodation and provides on-going support once
released from prison. Set up in 2007, Vision Housing is
a London-based charity and social enterprise, and is an
excellent example of how stakeholders can work
together to reduce re-offending.
Their communications strategy has attracted the
attention of BBC Radio, the Community Channel and
Sky News. The Prime Minister has used them as an
example of the Big Society in action. They also won
the 2011 Centre for Social Justice Award, and in 2013
they won the Justice and Redemption Award for
‘people implementing innovative approaches to
existing work or developing new and alternative
concepts and models’.
47. Case Study – Vision Housing
Benefits from a Multi faceted communications strategy
An excellent website – lots of content and resources and
is all about impact http://visionhousing.org.uk/
Use of video
https://www.youtube.com/watch?v=54prkF51doY
Regularly promotes it work through entering awards
http://visionhousing.org.uk/awards-publicity/
Prominently shares it’s results -
http://visionhousing.org.uk/our-results/
Humanises it work through the use of testimonials of
beneficiaries http://visionhousing.org.uk/testimonials-
2/
EXERCISE 7: VISION HOUSING RESEARCH EXERCISE
Refer to Module Learner Workbook.
48. Case Study – Mugshots
http://www.mugshotsprint.com/
MUGSHOTS is a Northern Ireland business with a
difference – it aims to break the reoffending cycle by
equipping Young Offenders with the skills, support
resources, network, attitude and ethics to compete
more effectively for employment or to start their own
micro enterprise.
MUGSHOTS operates as a commercial printing business
but has an inherent restorative justice component
designed to positively impact on communities or victims.
49. Reduced to its simplest definition collaboration means
"to work together."
50. What is Collaboration?
Collaboration is the process of two or more people or
organisations working together to realize mutual advantage.
Options range from informal networks and alliances, through
joint delivery of projects to full merger.
Collaborative working can last for a fixed length of time or
can form a permanent arrangement. What these options
have in common is that they involve some sort of exchange.
Collaboration is essentially;
• Fostering a positive collective attitude.
• Encouraging a new acceptance of ‘process’.
• Remaining enthusiastic and curious about new tools and
technology.
Source: https://gathercontent.com/blog/how-to-collaborate-
the-creative-the-practical
51. Collaboration in a Community
Setting
In the case of Enterprise in Interface, it could be a
springboard for economic development in a community or
region. When the right people are brought together in
constructive ways and with the appropriate information,
they are able to create powerful visions and robust
strategies for change.
It could also be used to promote greater civic participation
and involvement.
Collaborative efforts tend to be loosely structured, highly
adaptive, and inherently creative. By creating spaces where
connections are made, ideas are cross-fertilized, and
collective knowledge is developed, collaborative teams
generate rich opportunities for innovation.
52. One popular definition of
collaboration
In their book Collaborative Leadership, David
Chrislip and Carl Larson define the process as
"a mutually beneficial relationship between two
or more parties who work toward common goals
by sharing responsibility, authority, and
accountability for achieving results."
53. The process works best when
Different groups or organizations with a vested interest depend
on each other in some way.
Those with a stake in a problem have yet to be identified or
organized
Some stakeholders have more power or resources than others
Those with a vested interest have different levels of expertise
and access to information about the issue.
The problems are often characterized by technical complexity
and scientific uncertainty
Differing perspectives on the problems lead to conflict or
disagreement among the stakeholders
Incremental or unilateral efforts to address with the issue have
been ineffective
Existing processes for addressing the problems have proved
unsuccessful
Source: http://www.scottlondon.com/articles/oncollaboration.html
54. Forms of Collaboration
Some common varieties include:
networks and coalitions—loosely structured alliances among
groups, organizations, and citizens that share a commitment to
a particular issue or place; and regional collaboratives where
local governments work together to promote economic
development and service delivery
public-private partnerships (sometimes referred to as social
partnerships)—ad hoc alliances between otherwise independent
organizations that span both the public and the private sectors;
interagency collaborations aimed at improving services to a
particular group or cause;
online networks designed to link various civic, educational,
business, and governmental institutions within a community or
region;
Source: http://www.scottlondon.com/articles/oncollaboration.html
55. Planning who to collaborate with:
Have we worked together before? How did it go?
What commitments are we making to each other?
What will happen if anyone fails to deliver on their
commitment?
Will any of us be competing with each other? How can
we facilitate collaboration and knowledge sharing?
What kind of encouragement and support do we need
to provide for each other?
What feedback loops do we need? If I/you have any
concerns, what’s the best way to raise them?
EXERCISE 8: COLLABORATION PLANNING EXERCISE
Refer to Module Learner Workbook.
56. Why is a tribe of community champions
so important?
Building on the concept of ‘tribes’ outlined earlier,
collaboration, commitment, connection hallmarks of tribal
life & work.
• Working alone particularly in a community setting is
very challenging without any resources to utilise but
your own. Finding your tribe means having a built-in
coalition of collaborators, a ready-made group to
provide support and encouragement.
• The tribe begins with you, believing and trusting in
yourself. From there, you attract your tribe. The seeds
you plant are what you’ll end up harvesting.
• Having a tribe of community champions around you can
make all the difference in which one you will do. Are
you working/surrounded by the right people for you? If
not, what can you do to attract your tribe?
57. Why Collaborate?
Collaborating with others can provide
you with the additional skills and
resources to do things that you couldn’t
achieve on your own. This could be
anything from developing a range of
training supports for marginalized groups
or gaining access to significant funding.
Getting collaboration right though, takes
effort and a culture open to change.
Collaborations require serious effort to
make them work.
Some people are natural collaborators,
while others may not be. Lets explore
this a little further…
58. Why Collaborate?
When you bounce ideas off someone, or lean on someone for
their ideas and critiques, you magnify your own abilities in
several ways.
Momentum: Someone else is supporting you to move to
the next step
Sources: You add more ideas to project, more
research, another lifetime of knowledge
Perspective: You see angles and flaws you would not have
seen yourself
Speed: You are able to work faster, identify the best
ideas more quickly
Decisions: A sounding board helps you talk through your
own decisions, understand your own thinking
more easily.
Validation: A good collaboration partner not only sees
the flaws in your work, but can help support
your best ideas and spur you forward in the
right direction.
59. Why Collaborate?
We know the saying - a
problem shared is a
problem halved.
Research shows that
discussing problems with
people in similar situations
reduces stress levels.
Problems don’t seem as
overwhelming when you talk
about them, and two people
are more likely to find a
solution than one.
Read more: www.dailymail.co.uk/sciencetech/article-
2548917/A-problem-shared-really-IS-problem-halved-Study-
finds-discussing-problems-people-situation-reduces-stress-
levels.html
“A problem shared
is a problem
halved”
60. Cindy White (entertainment designer),
once described the shifting roles that
great collaboration partners play for
each other.
“When you start coming up with great
ideas, you’re like a kite caught in a
creative wind and you just want to go
with it, get lost in it…fly free,” she
says.
“A great partner lets you soar without
drifting away. Sometimes they are the
wind that’s hoisting you up.
Sometimes they are the ones on the
ground, holding the kite string. We
need to play all of these roles for
each other.”
Source: http://www.flightofideas.net/Articles/Dynamic%20Duos%20-
61. What makes a
great collaborator?
How can
connections and
creative
collaboration
work for you?
Lets start by seeing
what it takes to be
a great
collaborator..
62. Starting with you - How to be a great
collaborator:
• You recognise that working well
together and sharing knowledge will
help achieve much more than what
each person could create on their
own.
• You approach collaboration with a
creative problem solver outlook
• You value diverse viewpoints, the
expertise of others, and
communicate well to get the job
done.
• You take pride in your own work and
are keen to develop your practice.
63. 1. Team focused. To successfully collaborate, you need to be a
team player and think about "we" rather than "I". A great
collaborator is mindful of shared goals and group success.
2. Generous. A great collaborator is willing to take the first step
and pitch in, even if they won't get the spotlight. Generosity
is also an incredibly desirable leadership characteristic.
3. Curious. Great collaborators are good at asking the right
questions. They don’t interrogate; they simply follow their
natural curiosity because they want to understand.
4. Appreciative. The best collaborators express sincere
appreciation for all that team members have contributed.
They’re not shy about expressing this appreciation and they
give credit where credit is due.
Top characteristics of a great
collaborator..
8
Source: www.samepage.io/blog/10-top-qualities-great-collaborator
64. 5. Listens to understand. Great collaborators listen
attentively to what is being said. But more importantly, they
listen to understand.
6. Gives and expects trust. More than anything, highly
successful collaborations are built on safety and trust. Great
collaborators help create and maintain that trusting
environment. They give their trust freely and expect to
receive trust in return.
7. Builds relationships; breaks down walls. Collaboration is all
about working together. Great collaborators see the value in
being usually well connected and work hard to build and
maintain relationships with others.
8. Diplomatic. The best collaborators are diplomats. They
know that relationships are built on mutual respect.
Top characteristics of a great collaborator..8
Source: www.samepage.io/blog/10-top-qualities-great-collaborator
66. The Ring
Leader
Types of Collaborators - Power Users
The Expert
The Socialite
Big ideas person,
discussion starter and
collaboration initiator,
lots of creative energy
Borderline geek, loves
trying and mastering, new
and innovative ways of
working
Natural storyteller
and connector, great
communication skills
and is used to social
conversations on
Facebook, Twitter etc
67. The Siloist
Types of Collaborators - Reluctant Users
The Dinosaur
The Skeptic
Enjoys working alone,
often reluctant to share
work in progress, likes to
hoard information
Creature of habit, not
keen on trying new
things, takes encourage
to embrace new tools
Can be very vocal
opponents to
collaboration, often focus
on the WIIFM (what’s in it
for me?) mentality
68. The Executive
Types of Collaborators - Purpose Driven Users
The Stealth
Ninja
The Taskmaster
Decision maker that is
driven by time, speed
and efficiency
Likes to lay low and
oversee without too
much involvement
Loves being organised, is
operational focused and
keen to get things done,
loves lists and action
plans
69. Types of Collaboration Activities
Collaboration activities can be categorised as:
formal – a planned, clearly identified activity with
a set programme, location and time frame
informal – a less-defined activity that does not
always have a set time frame or schedule of
activities within it; participants may join in just
for the enjoyment of the activity, not for the
purpose of achieving a specific goal ƒstructured –
has a set time frame and program of events
semi-structured – has some structure to it but also
offers some flexibility
unstructured – has no set structure to it; the
activity operates on a needs basis or in a
spontaneous way.
EXERCISE 9:
Community
Collaboration
Brainstorming
Exercise
Refer to Module Learner Workbook.
71. Networking - where to start
In Module 2 we looked at many formats of engaging an interface
community. We now look at the power of tapping into relevant
networks to advance your cause.
Can you make use of an existing network in your community?
An excellent example of a hard working network organisation is
the Belfast based Caribbean and African Chamber of Commerce.
This initiative offers Caribbean and African led leaders,
businesses and entrepreneurs a platform to network, share ideas
and stimulate local, regional and international opportunities by
promoting the Caribbean and Africa from within Northern
Ireland.
Check out their Website http://www.acccni.org/ and
Linkedin Group - https://www.linkedin.com/company-
beta/9365558/
72. Networking - where to start
Look for a group with a wide variety of relevant actors
that are appropriate to developing your cause: private and
public actors; mainstream and targeted actors/support
mechanisms providers; ethnic, migrant and native
entrepreneurs.
Engage and cooperate with local and national authorities,
such as local employment and social services, education
centres and others, ask them to help spread word of your
work and interest in developing your Interface project.
You can either join an existing group who may progress
your project as part of their work or it may be more
appropriate to establish a new group.
73. The UK organisation Brighter Futures Together have an excellent
toolkit to guide you through setting up a community group
http://www.brighterfuturestogether.co.uk/brighter-futures-
together-toolkit/set-up-a-community-group/
To build more enterprising interface areas,
1. Organise regular events involving all actors.
2. Encourage the network members to participate actively in
networking and related events, as native network members
may also benefit from the marginalised entrepreneurs in
regard to their business ideas, potential partnerships, and
potential for investment.
3. Consult with the beneficiaries to understand what kind of
events would be useful for them. The sector of activity for a
specific entrepreneur might be very different to another, and
this should be taken into account when organising events or
training programmes.
Eu Commission Guide Book - Evaluation and Analysis of Good Practices in Promoting and
Supporting Migrant Entrepreneurship
Networking in your Interface
Community – setting up a new group
74. Use your current connections to spread information about you or
your organisations support service by word of mouth throughout
their circle of contacts and acquaintances;
Use Community Access Points that are preferred by the target group
to disseminate information and to organise small scale events about
entrepreneurial topics and support services offered. Some tried and
tested community access points include: schools and churches
EXAMPLE –When Local Enterprise Office Louth wished to recruit
participants for their Migrant Entrepreneurship course, they
approached church and faith groups and went to speak at their
gatherings.
Networking in your Interface
Community – extending your groups
75. Community
Connections – why
Network?
Increased confidence - By
regularly networking, and
pushing yourself to talk to
people you don’t know
about your project, it will
help increase your
confidence.
This is an important
attribute as a community
champion, because your
success in changing your
community is dependent on
talking to people and
making connections.