This document discusses intercultural communication and provides examples of how culture can influence communication. It notes that language, history, religion, and other factors influence culture and communication between groups. Examples are given showing differences in greetings between Americans, Indians, and Arabs. Challenges to intercultural communication include stereotypes, prejudice, ambiguity and building rapport across cultural differences. Language and culture are intertwined, with each influencing the other. Non-verbal communication and conflict resolution styles are also discussed.

1. Kevin Joseph
Grand Canyon University
Research Presentation
COM 263- Elements in Intercultural Communication

2. 
 Intercultural communication refers to a communication between
people from different cultural background.
 It involves managing through patterns and non verbal
communication
 What makes culture to differ;
 History
 Ethnic
 Religion
 Technology
 Educational background
 Social backgrounds
 Ecology
Introduction

3.  Arabic language is always written
from right to left but many of the
other languages writes from left to
right.
 Americans do shake hands and even
hg each other but to Indians they only
join hands to say namaskar
 there are more than 6000 languages
globally and most of them do not
have any concept regarding color
blue.
Critical example of Intercultural communication

4. 
 Educating oneself
 Recognizing differences
 Reduce ethnocentrism
 Adjust in communication
 Reduce uncertainty
 Control your stereotypes
Cultural Communication Values

5. 
 Stereotype
 This is over generalizing a particular group of people
due to their belief. Everyone believe that stereotype is
true for every individual in a community. For instance
many people believe that people from Polynesia all
draw tattoos all over their bodies.
Intercultural communication challenges

6. 
 This is an effective feeling
towards a group of people.
Its used to refer to
unfavorable feeling towards
certain community due to
their cultural practice or
belief.
 It is usually an incorrect
attitude towards a certain
community which hinders
intercultural communication
.. Prejudice

7. 
 Ambiguity
 interference
 prejudice
 Building rapport
 Being tolerant of other people’s values
 Intimate conversation
Other Challenges of intercultural communication

8. 
 Both language and culture are intricately related and
much dependent on each other.
 Language is formed by culture and on the other end
culture is much influenced by language.
 No one can acquire their culture without language or
it cannot be transmitted or expressed.
Language and culture

9. 
 This is a system of
communication that involves
code, symbols which human
beings use to store, retrieve and
communicate knowledge and
experience.
 It is a primary instrument that can
be used to adapt in a particular
culture.
 Learning other people’s language
enables one to view life in others
people's culture perspective.
Language

10. 
 This is a set of belief, values, norms, traditions,
rituals and the way of life which differ from one
group to the other.
Culture

11. 
 With culture, one has the ability to acquire new
characteristics and forms.
 It is very dynamic
 And can take from one generation to the other or
from one location to the other.
…

12. 
 One cannot mention culture and
language without mentioning
identity.
 This is how people understand
their relationship with their
world.
 It involve on how people relate
themselves with their future.
 language, culture and identity
are dynamic, complex and
ongoing process.
Identity

13. 
Mutual Relationship Between; Language, Identity and Culture.

14. 
 For one to understand non verbal communication
there is need to know what it entails. It involves
facial expressions, gestures, eye contact, posture,
body movement and many much more.
 the following are ways people need to follow for
them to improve on non verbal communication.
 1. Face people
 while communication to people there is need for ou to
face them so that you can establish deeper connection
with them. You should looking at your presentation
screen as much as you can.
Training Guide (Non –Verbal communication )

15. 
 Maintaining eye contact
will enable one develop a
sense of trust while
communicating
 However, while
communicating to a large
group it is good to
maintain eye contact with
different members of the
crowd. Scan the room and
maintain eye contact with
different people .
2. Maintain eye contact

16. 
 While communication no
matter the location, smile is
universal. It means that you
are happy about something
and that you are happy
opening up in conversation.
 With this it makes the person
you are conversing with feel
confortable communicating
with you.
4. Smile

17. 
 One can get a lot of
information regarding one’s
tone of voice.
 Speaking the first few words
with different tones will
show if you are happy,
angry, agitated and so on.
 For example if you need
something done as early as
possible it is required of you
to use the right tone
5. Tone of your Voice

18.  The way one is presented
speaks a lot on what kind
of person you are.
 professionals business
people usually look smart
and dress appropriately.
 if you aren't serious in
your non-verbal
communication you need
not to dress seriously but
with a casual atmosphere
and relax your clothing
6.Personal appearance

19. 
 Conflicts styles and management is a practice where one
identifies and handle conflicts in a fair way.
 People should have the ability to understand and how to
resolve conflicts.
 Conflict can arise anytime , what determines a lot is the
way one resolves and strategies involved in resolving
conflict and the conflict resolution skill. There are styles
involved in resolving conflicts they include;
 Avoiding conflicts
 This is avoiding conflict by pretending that it never
happened or doesn’t exist. It includes pretending that
nothing is wrong
Conflicts styles &
Management

20. 
 compromising-
 Here ne should have both the courage and consideration. It involves
listening to their side and discuss area of disagreements.
 In cooperation it requires to think creatively so as they resolve their
problems without any concessions.
 Collaboration can also occur if one is admired and well respected.
 Giving in
 Happens when one accommodates others mistakes. You accept
regardless of their view and suggestions.
 Standing your ground
 With this, it requires courage for one to stand their ground meaning
they are willing to do anything to ensure they win the battle.
Cont…

21. 
Conflict Management

22. 
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non-technical skills. CRC Press.
 Jandt, F. E. (2017). An introduction to intercultural communication:
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between ethnic identity, ethnic attitudes, and acculturative
stress in Tunisian individuals in early and middle
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 Schoar, A., & Zuo, L. (2017). Shaped by booms and busts: How
the economy impacts CEO careers and management styles. The
Review of Financial Studies, 30(5), 1425-1456.
 Stewart, P. J., & Strathern, A. J. (2017). Language and culture.
In Breaking the Frames (pp. 69-78). Palgrave Macmillan, Cham.
References