A manager plans, organizes, leads, controls, and coordinates a training program to decide the direction it should take and influence people to follow that vision. Effective managers display skills in planning, preparation, problem-solving, communication, and creating a positive environment while also managing individuals, groups, events, and themselves as well as engaging, motivating, listening to, and understanding others.

1. Leadership & Management Skills
Course Title:Designing and Delivering Successful Training Programs
Module 7:
Delivering and Managing Training Programs

2. • Plans, organizes, leads (directs) and
controls/coordinates (oversees) a
program.
2
What does aManager Do?

3. • Decides the direction an effort/action
should take and influences people to
follow in that direction
• Gets groups of people to
enact a vision or new direction
3
What does a Leader Do?

4. 4

5. • Planning
• Preparation
• Problem-solving and
Decision-making
• Effective communication
• Creating a positive, safe
environment
5
Leadership and Management Skills

6. • Managing individuals,
groups, and events/activities
(contracts, payments, etc.)
• Managing yourself
• Engaging and motivating
others
• Listening to and
understanding yourself and
others
6
Leadership and Management Skills