Presentation prepared for the North Shore Convention and Tourism Group for 1/29/2010

1. Millennial Management: Addressing the Generational Divide Presented by Dr. Richard Nastasi Dr. Chrystal Denmark Porter

2. The Greatest Generation/ Traditionalist

3. Baby Boomers

4. Generation Jones

5. Generation X

6. Generation Y/ Millennials

7. Generation Z?

8. Which generation do you identify with? Adapted from Margaret Weigel

9. Do you have your own personal web page? 1 point

10. Have you made a web page for someone else? 2 points

11. Do you IM your friends? 1 point

12. Do you text your friends? 2 points

13. Do you watch videos on YouTube? 1 point

14. Do you remix video files from the internet? 2 points

15. Have you paid for and downloaded music or movies from the internet? 1 point

16. Do you know where to download free (illegal) music or (newly released) movies from the internet? 2 points

17. Do you blog for professional reasons? 1 point

18. Do you blog as a means to keep an online diary? 2 points

19. Have you visited MySpace at least 5 times? 1 point

20. Do you communicate with friends on Facebook? 2 points

21. Do you use e-mail to communicate with your friends & family? 1 point

22. Do you take photos with your phone? 1 point

23. Do you share photos with your friends with your phone? 2 points

24. Scores 0-1 Baby Boomer 2-6 Generation Jones 7-12 Generation X 13 + Generation Y/Millennial

25. Who are they really?

26. Digital Natives

27. 9 Realities On-line Identity Creativity Quality Safety Opportunity Piracy Privacy Advocacy Adapted from Helene Blowers

28. Digital Native v. Digital Immigrant Print e-mails to archive Print reports to edit Keep online and another calender

29. Millennials @ Work

30. What do they expect? Work that matters

31. What do they expect? Balance in assignments & flexibility

32. What do they expect? Accomplishments that are rewarded with increased responsibility

33. What do they expect? You to know them on both a personal level & their abilities

34. What do they expect? Training and formal learning opportunities

35. What do they expect? Mentoring Relationships

36. What do they expect? Low-stress environments

37. What do they expect? Flexible Scheduling

38. What do they expect? Work (with a sense of humor)

39. What do they expect? A boss who is a team player

40. What do they expect? To be treated as colleagues (not “kids”)

41. What do they expect? To give respect, after they feel they are respected

42. What do they expect? Constructive feedback

43. What do they expect? Rewards for good work

44. Managing Millennials

45. Set clear goals from the outset

46. Establish a regular time & place for one-on-one meetings

47. Focus on solutions, not problems

48. Keep track of their performances (especially the accomplishments)

49. Teach them how to get what they need from you

50. Customize Rewards

51. Offer benefits in exchange for high performance

52. Final Thoughts...

53. Millennial Management: Addressing the Generational Divide Presented by Dr. Richard Nastasi Dr. Chrystal Denmark Porter