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The art of powerful questions


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What tips and skills do you need to run an effective data gathering interview, requirements capture, or user needs. This short presentation highlights a number of techniques, and refers to the interviewing style from Mahan Khalsa's book 'Let's Get Real or Let's Not Play'

Published in: Leadership & Management
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The art of powerful questions

  1. 1. Page 1 The Art of Powerful Questions Peter Bricknell . 27 March 2018
  2. 2. Page 2 The Art of Thinking in New Ways Bad Questions Breaking Bad (Questions) 6 Step Structured Interview Overcoming Resistance The Columbo Question
  3. 3. Page 3 Bad Questions Can be threatening Close down vs Open Up Leading vs Learning
  4. 4. Page 5 Breaking Bad Questions Softening statement How not Why Ask Permission Powerful Pause Mutual Respect Mutual Purpose Clean & Open … For you”
  5. 5. Page 6
  6. 6. Page 7 From Mahan Khalsa: ‘Let’s get real or let’s not Play’ •6-S 6 Step Structured Interview
  7. 7. Page 8 1. Get a quick list of the underlying issues 6-Step Process for Structuring a Conversation
  8. 8. Page 9 2 Make sure the list is complete Is there anything else?
  9. 9. Page 10 3 Find out which issue is most important 6-Step Process for Structuring a Conversation
  10. 10. Page 11 4 Go into depth Evidence Impact
  11. 11. Page 12 5 Summarize: Did I get it right? Did I leave anything out?
  12. 12. Page 13 6 Prioritize: Take each issue in order of priority.
  13. 13. Page 14 Get a quick list1 Anything Else?2 Which is most important?3 Go into depth4 Summarize5 Priority order6 Summary
  14. 14. Page 15 Overcoming Resistance 1. Repeat the question 2. Ask again later 3. Rephrase the question 4. Change the tone 5. Name the game 6. Ask about underlying issues (Minds, 2016)
  15. 15. Page 16 The Columbo Question Is there anything else?
  16. 16. Page 17 Find 3 people who have a mutual interest that you have Have a go yourself
  17. 17. Page 18 •Ask permission •Powerful Pause •Clean & Open Mutual Respect •Soften the question •Ask How not Why •“For you” Mutual Purpose Mind reading Presumptive Yes The Non Question The Aggressive Why The Bombshell Tag Words Is there Anything Else? Get a quick list1 Anything Else?2 Which is most important? 3 Go into depth4 Summarize5 Priority order6 Summary S