The document provides guidance on how to effectively deliver feedback. It emphasizes that feedback should: 1) Focus on behaviors and actions rather than personal attributes, and be supported by objective data rather than interpretations. 2) Explain the impact of the behavior by identifying who or what was affected and how it matters. 3) Be delivered privately after preparing the feedback and clarifying intentions, and should involve brainstorming next steps together rather than just criticizing.

1. Giving
Effective
Feedback
Domenico Gemoli

2. Feedback is a gift

3. Why is
feedback
important?
What is
good
feedback?
How to
deliver
feedback?

4. Help
people
grow

5. Avoid
surprises

6. Maintain
healthy
relationships

7. Why is
feedback
important?
How to
deliver
feedback?
What is
good
feedback?

8. Behaviour
Focus on what they do,
not who they are
Data, not interpretation
No blur words

9. Impact
Why does this matter?
Who is affected by it?
How did it affect you?

10. Why is
feedback
important?
What is
good
feedback?
How to
deliver
feedback?

11. Prepare
your
feedback

12. Clarify
intentions &
get buy-in

13. Don’t give
a sh*t
sandwich

14. Deliver as
soon as
possible

15. Brainstorm
next steps
together

16. What does that look like?

17. Clarify
intentions 1
Get buy-in
Reduce mystery
+
Do you have 10
minutes to talk about
your last e-mail to Jill?
+
Can I share some
thoughts with you on
how we’ve been
working together?

18. Behaviour 2
+
I noticed that you
replied to her email
three days after she
sent it.
+
You announced a
delayed schedule in
the team meeting, but
you didn’t talk to me
about it first.
Focus on what they do, not
who they are
Data, not interpretation
No blur words

19. Impact 3
+
I mention it because
she can’t move
forward without your
reply.
+
I’m bringing it up
because I didn’t
know about the delay,
which makes us look
uncoordinated.
Why does this matter?
Who is affected by it?
How did it affect you?

20. Next steps 4
Check if they see it the same
Joint problem solve
Agree on an action plan
+
What do you think
our process should
be moving forward?
+
How do you see it?
Can we agree to…?

21. Feedback is a gift
Domenico Gemoli